Support in Hand - Property Maintenance Svcs

Unit 4C, Wymondham Business Centre, Eleven Mile Lane
Wymondham
Norfolk
NR18 9JL

Home Care

Listed under:  Bleeding Radiators, Brickwork repairs / Repointing, Carbon Monoxide Detectors, Change Lightbulbs / Fuses / Batteries, Door Security Chains, Drain Cleaning & Unblocking, Fencing Contractors, Fit Curtain Poles / Rails / Blinds, Flatpack Furniture Assembly, Gardeners / Gardening / Garden Maintenance, Gas Engineers, Grass Cutting, Gutter Cleaners / Gutter Cleaning, Gutters / Guttering, Handrails / Grabrails, Handyman / Handyperson, Hang Pictures, Hedge Cutting / Trimming, Key Safes, Kitchens / Kitchen Fitters / Kitchen Installers, Landscapers / Landscaping, Painters & Decorators / Painting & Decorating, Plasterers / Plastering / Renderers / Rendering, Plumbers / Plumbing, Pressure Washing Patios/Decks/Driveways, Repair Fences / Gates / Sheds, Repoint Paving / Patios, Rotary Dryers / Lines, Security, Small Repairs, Smoke Alarms, Stair Gates, Tilers / Tiling / Grouting, TV Mounting, Unblock Drains, Wallpaper Stripping, Window Locks, Window Repairs
100% recommended   Rating 9.9/10
26 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 26 reviews since 2017
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" A very friendly and professional person to deal with, Kev completed the work to a high standard, Highly recommended"   more
 
" Very nice person got on with the job. Very pleased. "   more
 
" Professional job. Kevin was lovely - very knowledgeable, experienced clearly knew what he was doing. Would highly recommend. Did a fabulous job. "   more
 
" I was very pleased with the whole journey. Always felt comfortable with the company and the workman. Pleased to recommend you. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 96%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 92%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 80%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

attention 2
class 2
clean 2
efficient 2
efficiently 2
Excellent 2
friendly 3
good 5
Highly 3
Kevin 2
lovely 2
man 2
nice 2
person 3
pleased 7
problem 2
professional 2
quickly 2
recommend 4
recommended 3
service 4
sorted 2
standard 3
tidy 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 18 Apr 2019
Recommended by customer in NR9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repaint side wall of garage
Remove fillet from garage and replace
Remove and replace 2 drain covers
 
Cost: £820

"A very friendly and professional person to deal with, Kev completed the work to a high standard, Highly recommended"
 
 
 
 
Team:
Kev Gray
 
 
 


Review 13 Dec 2018
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New taps. Remove bath basin and kitchen taps replace with new.
 
Cost: £242

"Very nice person got on with the job. Very pleased. "
 
 
 
 
 
 


Review 26 Oct 2018
Recommended by customer in PE32
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hack of plaster and re-render dining room wall. to interior height.
 
Cost: £390

"Professional job. Kevin was lovely - very knowledgeable, experienced clearly knew what he was doing. Would highly recommend. Did a fabulous job. "
 
 
 
 
Team:
Kevin Gray
 
 
 


Review 28 Sep 2018
Recommended by customer in NR17
 My Age: 60 - 69 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re pointing work.
 
Cost: £160

"I was very pleased with the whole journey. Always felt comfortable with the company and the workman.
Pleased to recommend you. "
 
 
 
 
 
 


Review 13 Sep 2018
Recommended by customer in NR16
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace WMV
 
Cost: £45

"Got back to us really quickly and sorted out the problem."
 
 
 
 
 
 


Review 23 Aug 2018
Recommended by customer in NR3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To repair a damaged drain cover caused by a heavy delivery vehicle.
 
Cost: £295

"The work was done very efficiently and on time. They can be recommended to do a good job."
 
 
 
 
 
 


Review 19 Jul 2018
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"I would recommend to any older person they can be trusted. "
 
 
 
 
Team:
Kevin
 
 
 


Review 11 Jun 2018
Recommended by customer in NR2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1024

"Very happy with the work done, and will use again."
 
 
 
 
Team:
Kevin
 
 
 


Review 11 Jun 2018
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Female 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fix coving in living room clean guttering. Supply and fix new brackets to downpipe in garage. Supply and fit 2 reclaim ridge tile.
 
Cost: £165
 
 
Team:
Jamies
 
 
 


Review 7 Jun 2018
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacements of kitchen sink mixer tap and bathroom shower cubicle.
 
Cost: £666

"The work involved the purchase of the replacement items. Both were agreeable quality. Although I was
concerned that replacement of the shower cubicle
might results in damage to surrounding tiles
(which were unlikely to be replaceable), no problem alone. The finished job was a high standard with close attention to the cubicle surround."
 
 
 
 
Team:
Kevin Callum
 
 
 


Review 4 Jun 2018
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repaired side board, Repaired wardrobe, Repaired bedside cab net. Fixed kitchen plinths.
 
Cost: £90

"Very good, excellent."
 
 
 
 
Team:
Kevin
 
 
 


Review 4 Jun 2018
Recommended by customer
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Defrosted freezer re-tuned television.
 
Cost: £65

"Lovely man."
 
 
 
 
Team:
Kevin
 
 
 


Review 4 Jun 2018
Recommended by customer in NR18
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unblocked drains painted windows made a drain covers.
 
Cost: £500

"Very pleased with work carried out."
 
 
 
 
Team:
Kevin
 
 
 


Review 5 May 2018
Recommended by customer in NR16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Blocked drain.
 
Cost: £46

"Appointment time to suit us.
Quick and efficient."
 
 
 
 
Team:
Callum
 
 
 


Review 23 Feb 2018
Recommended by customer
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bathroom cabinet repaired. Driveway pressure washed.
 

"Very pleased. "
 
 
 
 
 
 


Review 18 Dec 2017
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning and ceiling light guttering joints.
 
Cost: £155

"Kevin Gray was very friendly and carried out the work efficiently and to a high standard."
 
 
 
 
 
 


Review 11 Dec 2017
Recommended by customer in NR17
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove fireplace, plaster wall and plaster ceiling.Remove all rubbish.
 
Cost: £685

"Original plasterer unable to do when arranged but they sorted someone else to do a week later.
Very tidy, did exactly as quoted and very pleased with work.Price very reasonable."
 
 
 
 
 
 


Review 11 Dec 2017
Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Doreen was pleased with your service, it was very quickly done."
 
 
 
 
 
 


Review 20 Nov 2017
Recommended by customer in NR9
 My Age: 50 - 59 
 I'm: Female 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New bath and panel. New taps for sink and bath also new tiles.
 
Cost: £830

"Fantastic job done of bathroom and very clean after the work was done. Extremely good man who done the work. Thanks."
 
 
 
 
 
 


Review 17 Nov 2017
Recommended by customer in NR8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove and replace kitchen floor and flooring.
 
Cost: £4650

"James went above and beyond our expectations and has great attention to detail. We have already recommended his services and look forwarded to engaging him again. "
 
 
 
 
Team:
James Roy
 
 
 

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