Solaris Energy Limited

Unit 22D, Barton Business Park
Canterbury
Kent
CT1 3AA

Home Improvements

Listed under:  Air Source Heat Pumps, Ground Source Heat Pumps
100% recommended   Rating Solaris Energy Limited 8.5/100
4 reviews since 2022
 
Satisfaction Ratings
 
Overall Rating
8.5 /10 Overall Rating 8.5/10
Based on 4 reviews since 2022
 
 
 
Quality 8.5/10 Quality Rating 8.5
The quality of the work was as expected and agreed

 
Tidy 7.3/10 Tidy Rating 7.3
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 8.3/10 Value Rating 8.3
The price represents value for money

 
 
 
Recent Reviews 
 
" I would highly recommend Solaris Energy to anybody looking into Heat Pump technology. Dan knows his stuff and stays on top of the technology available. You can be sure that the service you receive a...."   more
 
" I wholeheartedly recommend Solaris energy. From the very start, their customer service has been exceptionally good. I find them to be helpful and responsive, which is not a given with other companies...."   more
 
" As a relatively new company, its always challenging to get everything right. These comments are constructive and with the aim of improving the services provided. I would suggest a pre - site works c...."   more
 
" I found them to be knowledgeable, helpful and hard working. Overall I would recommend Solaris to other potential clients and felt they provided value for money. Changing a complete heating system i...."   more
 
 
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Customer Reviews
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Review 3 Apr 2022
Recommended by customer in CT13
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
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Customer Review
 
Installation of of 4 x 12kw Heat pumps and 2 x 10kw Heat pumps and associated pipework and plant overhaul

"I would highly recommend Solaris Energy to anybody looking into Heat Pump technology. Dan knows his stuff and stays on top of the technology available. You can be sure that the service you receive and the quality of the workmanship is second to none. From the initial quote to the heat loss survey and them the installation the whole process ran smoothly and without any problems.

We had a problematic system that had several design flaws, which resulted in repeated failures. We now have a new Vaillant heat pump system that has been carefully designed and well thought out. We are happy with our new system and safe in the knowledge that the system is backed with a 7 year warranty."
 
 
 
   Business Reply:

Thanks for the review. This was a great project to be involved in! Really pleased that you are happy with the outcome. I will be sure to pass your comments on to the rest of the team.
 


Review 22 Mar 2022
Recommended by customer in CT21
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New heat pump supplied and fitted.
 
Cost: £7600
 

"I wholeheartedly recommend Solaris energy. From the very start, their customer service has been exceptionally good. I find them to be helpful and responsive, which is not a given with other companies. I experienced a problem with my old heat pump and when it became clear that I would need a new one, Solaris were able to source a pump despite countrywide supply chain issues, and even lent me some heaters in the interim to make sure we were not left without heat. The whole team seem to take pride in their work, from the engineers who take their shoes off in the house, to the team who answer the phone who are committed to ensuring that every question you might have is answered in an intelligent and timely way. I now have a new heat pump installed and am delighted with it. I am so pleased that I opted to work with Solaris, and am genuinely delighted to have found a company full of helpful, friendly professionals who literally move heaven and earth to support their customers."
 
 
Team:
Colleen and Dan - but everyone I have come across have been great.
 
 
   Business Reply:

What can I say.... Thank you so much for your positive review! So pleased we managed to get your heating back up and running. I will pass on your comments to the rest of the team.

Many thanks

Chris
 


Review 15 Feb 2022
Recommended by customer in TN25
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 5/10
The quality of the work was as expected and agreed
Tidy 1/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 5/10
The price represents value for money
Show All
 
 
Customer Review
 
3kW ASHP radiators and pipework

"As a relatively new company, its always challenging to get everything right. These comments are constructive and with the aim of improving the services provided.
I would suggest a pre - site works condition report is provided. Not just to photograph the area of the works but also to explain to the customer what is expected of them (for example clearing certain areas or providing access for the works) and to explain any areas (and to agree with the customer these areas) that will be lost to plant/control panels/pipework etc.
There should be a sign off process as and when the works are completed to ensure they are carried out in accordance with your company guidelines/BS etc but also the site is left as found. This would avoid the process we had where insulation was not put back, existing insulation in some areas just squashed, new pipework insulation missing, bathroom extract bracket broken.
There should be a follow up inspection after a period of use (days or a week?) to check for leaks etc. we had two leaks that were promptly dealt with.
During the site works there should be a single person responsible for the various trades working for the company."
 
 
Team:
Ryan very conscientious
 
 
   Business Reply:

Thank you for your feedback. We take on board your comments with regards to a pre-site condition report and taking of photographs.

This could be incorporated into our pre-site survey which is carried out before every installation and discussed with our customers.

Solaris installations are signed off and commissioned to MCS requirements, details of which are all included in the customer handover documents.

I understand your comments regarding the insulation and extract bracket have now been resolved. We apologise for any inconvenience caused.

Just to clarify, the leaks we rectified were on existing pipework which was not installed by Solaris Energy.

Thanks again for your constructive feedback. Its important we hear all comments (positive & negative) to allow us to improve our service.

Kind Regards

Chris
 


Review 8 Feb 2022
Recommended by customer in TN25
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Solaris Energy changed our heating system from LPG to an Air Source Heat Pump last year. They design and installed the system, came back to check the system and will provide yearly maintenance.
 
Cost: £15000
 

"I found them to be knowledgeable, helpful and hard working. Overall I would recommend Solaris to other potential clients and felt they provided value for money.

Changing a complete heating system is intrusive for any household. I found Solaris took pride in there work and considered the clients requirements when undertaking the works. Any problem was resolved and they stayed late on a Friday to make sure the work was completed. Overall a positive experience and my energy bills have halved."
 
 
Team:
Dan, Alex, Tim, Ryan, Chris & Ben
 
 
   Business Reply:

Thanks for the review Giles. Glad you are pleased with your Solaris ASHP installation.
 

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