Image Improvements Ltd

8 Blithewood Gardens
Norwich
Norfolk
NR7 8PN

Home Improvements

Listed under:  Conservatories, Double Glazing, Fascias, Bargeboards & Soffits, Flat Roofing, Glass / Glazier / Glazing, Gutters / Guttering
94% recommended   Rating Image Improvements Ltd 9.5/100
36 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
 9.5 /10 Overall Rating 9.5/10
Based on 36 reviews since 2010
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed
 
Tidy 9.5/10 Tidy Rating 9.5
There was little disruption and the site was left clear and tidy
 
Service 9.6/10 Service Rating 9.6
The team was friendly, helpful, considerate and professional
 
Value 9.4/10 Value Rating 9.4
The price represents value for money
 
 
 
Recent Reviews 
 
" Excellent work from start to finish, clean, tidy and helpful."   more
 
" Excellent quality work. Friendly & professional service. Wouldn't use any other company."   more
 
" The work was carefully carried out at all stages – over the course of 9 days. Properly installed temporary water proofing was provided at all times when work was not in progress. I am impressed by the...."   more
 
" Timely, pleasant staff, good quality work explained what had to be done and did as quickly as weather allowed."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 97%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 93%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 93%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 94%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 93%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 69%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 2
clean 5
colleagues 2
courteous 2
door 2
efficient 2
Excellent 3
extremely 2
fantastic 2
finish 2
finished 2
Friendly 4
good 7
Image 2
important 2
impressed 2
Improvements 2
James 2
measure 2
mess 2
phone 2
pleased 7
polite 3
poor 3
product 2
professional 6
quality 5
quickly 4
quote 2
really 2
recommend 5
Replacement 2
respectful 2
satisfied 2
service 2
standard 5
Steve 4
tidy 5
windows 3
workmanship 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 May 2016
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New flat roof. New fascia board and gutters down pipe.
 

"Excellent work from start to finish, clean, tidy and helpful."
 
 
 
 
 
 

Review 6 Apr 2016
Recommended by customer in NR27
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Remodel & roofing work.
 

"Excellent quality work. Friendly & professional service. Wouldn't use any other company."
 
 
 
 
 
 

Review 24 Mar 2016
Recommended by customer in NR12
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Remove extg slates, battens and felt. Provide 300mm fibre glass insulator to roof space incl. patching gaps in ceiling below. Board out sloping roof surface and extend to provide proper over sail to eaves. Finish roof with SARNA PVC sheet roofing.
 

"The work was carefully carried out at all stages – over the course of 9 days. Properly installed temporary water proofing was provided at all times when work was not in progress. I am impressed by the standard of workmanship and the technical knowledge displayed by this firm."
 
 
 
 
 
 

Review 24 Jul 2015
Recommended by customer in NI9
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace entire roof.
 

"Timely, pleasant staff, good quality work explained what had to be done and did as quickly as weather allowed."
 
 
 
 
 
 

Review 29 Aug 2014
Recommended by customer in NR12
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New windows and front door. Renew 2 flat roofs. New boards, fascia and gutter.
 

"Keeping me informed and sometimes not turning up when they should was a problem. Once started work was completed and faults rectified."
 
 
 
 
 
 

Review 29 May 2014
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
2 x bay windows & a bedroom window.
 

"The windows are absolutely fantastic! We have had many comments on them as they have changed the look of the house. Steve & James were extremely friendly & professional. We will have them back for more work in the future."
 
 
 
 
 
 

Review 25 Apr 2014
No Recommendation by customer
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 5/10
There was little disruption and the site was left clear and tidy
Service 5/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
House windows double glazed (8 windows including a bay window) November 2013.
 

"High quality product and workmanship, however, poor communication and administration."
 
 
 
 
 
 

Review 14 Apr 2014
Recommended by customer in NR13
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Repair two windows. Fix leaking conservatory roof.
 
 
 
 
 

Review 15 Jan 2014
Recommended by customer in NR27
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
6 UPVC sash windows.
 

"Very courteous team of 2, very good workmanship. Not so quick on sending receipt."
 
 
 
 
 
 

Review 3 Jan 2014
Recommended by customer in NR29
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Very good service. Worked quickly."
 
 
 
 
 
 

Review 2 Apr 2013
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
 
 

Review 26 Sep 2012
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 

"The replacement of the windows was professional with very little interruption to our flat and ourselves."
 
 
 
 
 
 

Review 8 Aug 2012
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New windows & door.
 

"Very very pleased, clean and efficient in every way. Well done.
"
 
 
 
 
 
 

Review 2 Aug 2012
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Very satisfied with work."
 
 
 
 
 
 

Review 18 Jul 2012
Recommended by customer in NR15
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Repair and adjustment to door & windows re sealing.
 

"It was the first time I have used them as a recommendation from my granddaughter. I was delighted with the work done. They were very clean and tidy and as I am in my ninetieth year it is important to me to keep times & quotes which they most certainly did. I would happily use them again and recommend the to anyone. Full marks."
 
 
 
 
 
 

Review 14 Jul 2012
Recommended by customer in NR13
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Really pleased with the work, rather drawn – out due to weather conditions (rain), delaying other jobs. But really pleased with end result."
 
 
 
 
 
 

Review 14 Jul 2012
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
New patio doors.
 

"Work done to a very high standard. I am very pleased with the finished job."
 
 
 
 
 
 

Review 7 Jul 2012
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Patio Doors.
 

"Very good.
"
 
 
 
 
 
 

Review 21 May 2012
Recommended by customer in NR6
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"From the time I phones and arranged a time to measure, he came the same day. Phoned a quote/arranged a time to fit. When they turned up they worked for approx 10 hrs and completed everything. I was very impressed with the standard of work my wife & I are very pleased and we would recommend them."
 
 
 
 
 
 

Review 9 Mar 2012
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Very good!"
 
 
 
 
 
 
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