Oakhouse Foods East Anglia Ltd

Unit 3 Brome Industrial Estate
Brome
Suffolk
IP23 7HN

Home Meals/Meals on Wheels

Listed under:  Frozen Food Delivery, Home Care - Meals on Wheels, Meal Delivery Service / Meals on Wheels
100% recommended   Rating 9.4/10
19 reviews since 2018
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 19 reviews since 2018
 
 
 
Quality 8.8/10 Quality Rating 8.8
The quality of the meal is as expected and agreed

 
Professional 9.8/10 Professional Rating 9.8
The service is prompt and professional

 
Caring 9.1/10 Caring Rating 9.1
The staff are helpful, caring and considerate

 
Value 9.8/10 Value Rating 9.8
The service offers value for money

 
 
 
Recent Reviews 
 
" I receive my meals. The day after the phone call for my order. The attitude is brilliant and helpful. "   more
 
" Very good service."   more
 
" Very reliable. Brilliant service."   more
 
" Very satisfied with the service I receive. The delivery man is always polite and very helpful, in fact after often brightens the day up. Some of the meals I do not think are value for money, lack of...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Costs: 95%
 
Consulted: 85%
 
Support: 90%
 
Change: 91%
 
Contact: 61%
 
Complain: 89%
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

brilliant 3
delivery 2
excellent 2
extremely 2
good 7
helpful 3
mainly 2
meals 5
polite 2
receive 3
satisfied 2
service 8
Thanks 2
Thursday 2
tough 2
usually 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
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1

Budget:  


Review 25 Apr 2018
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the meal is as expected and agreed
Professional 9/10
The service is prompt and professional
Caring 8/10
The staff are helpful, caring and considerate
Value 9/10
The service offers value for money
Show All
 
 
Customer Review
 
 
 
 
 


Review 23 Apr 2018
Recommended by customer in NR4
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Efficient and delivered in good condition.
 

"I receive my meals.
The day after the phone call for my order.
The attitude is brilliant and helpful. "
 
 
 
 
 
 


Review 20 Apr 2018
Recommended by customer in IP25
 My Age: 70 + 
 I'm: Male 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 9/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Telephone call to place order and delivery to my door.
 

"Very good service."
 
 
 
 
 
 


Review 13 Apr 2018
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Meal delivery.
 

"Very reliable.
Brilliant service."
 
 
 
 
 
 


Review 13 Apr 2018
Recommended by customer in IP27
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the meal is as expected and agreed
Professional 9/10
The service is prompt and professional
Caring 8/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Very good.
 

"Very satisfied with the service I receive.
The delivery man is always polite and very helpful, in fact after often brightens the day up.
Some of the meals I do not think are value for money, lack of vegs.
Also peas and carrots are very hard, fish dishes, some of them very low fish content, sometimes its hard to find the fish. On the whole I do benefit greatly, by having the meals. "
 
 
 
 
 
 


Review 12 Apr 2018
Recommended by customer in IP25
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the meal is as expected and agreed
Professional 8/10
The service is prompt and professional
Caring 8/10
The staff are helpful, caring and considerate
Value 8/10
The service offers value for money
Show All
 
 
Customer Review
 
Satisfactory.
 

"Good."
 
 
 
 
 
 


Review 12 Apr 2018
Recommended by customer in NR12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 8/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Extremely helpful, friendly, courteous.
 

"Brilliant."
 
 
 
 
Team:
Simon Blyth Tina
 
 
 


Review 12 Apr 2018
Recommended by customer in NR13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
My husband has to have pureed meals and oak house foods provide frozen pureed meals.
They are delivered weekly at the same day and time so efficiently and reliability.
 

"I ping up with my order usually on the Thursday and the delivery comes on the Monday.
We are extremely pleased with the service we receive, It makes so much difference to us both.
Heartfelt thanks to Simon, our delivery driver and to the office staff and the packers."
 
 
 
 
Team:
Simon
 
 
 


Review 11 Apr 2018
Recommended by customer in IP28
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Midday meals, once a week.
 

"Very satisfied."
 
 
 
 
 
 


Review 8 Apr 2018
Recommended by customer in IP27
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Very Good.
 

"Couldn't be better service and meals excellent. "
 
 
 
 
 
 


Review 8 Apr 2018
Recommended by customer in NR31
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
My weekly order given by telephone and delivered by Oakhouse Van.
 

"The service is excellent and members of staff very helpful and polite.
When I ask questions about types of food. "
 
 
 
 
 
 


Review 8 Apr 2018
Recommended by customer in NR31
 My Age: 70 + 
 I'm: Female 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Very Good.
 

"Very Good. "
 
 
 
 
 
 


Review 8 Apr 2018
Recommended by customer in NR31
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 8/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Very good.
 

"Very Good. "
 
 
 
 
 
 


Review 8 Apr 2018
Recommended by customer in NR3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Delivery every 1 or 2 weeks, after a telephone call.
 

"I am very happy with the service provided. "
 
 
 
 
 
 


Review 6 Apr 2018
Recommended by customer in NR5
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 9/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
I purchase main meals only since being unable to drive these meals enable me to have a balanced diet.
 

"I am extremely impressed, my meals arrive on Thursday morning mainly in the same time slot even when it was snowing."
 
 
 
 
 
 


Review 6 Apr 2018
Recommended by customer in NR16
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 7/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
It is very good, helpful and caring staff.
Polite, trustworthy, I wouldn't change.
 

"Service 2nd is none.
Desert ate mainly very good.
i.e. treacle pud, has no treacle.
Main meals do disappointment at times beef usually very tough and tasteless, fruity curry.
Rice should be moistened before microwave and curry even tho mild should taste of curry.
I could go on: This is not a complaint. Just a pointer. Do you have a tastier team?
I was a qualified (chef cook) for trust house 40 xxxx for many years.
Thanks."
 
 
 
 
Team:
Alison
 
 
 


Review 5 Apr 2018
Recommended by customer in NR11
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Frozen meals.
 

"Very good."
 
 
 
 
 
 


Review 5 Apr 2018
Recommended by customer in IP31
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Meals delivered punctually with offers to put in fridge.
 

"Manusaba is spoilt by tough aubergine.
Cant you find a "gentler" veg?"
 
 
 
 
 
 


Review 26 Mar 2018
Recommended by customer in NR9
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 8/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Meals as ordered.
 

"Good.
Would prefer a 'Traffic Light' description of fats, salts, sugar, sweet to current system."
 
 
 
 
 
 

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