Where reputations count.
Country Kitchen Foods
Willow Cottage, 10 Norwich Road
Cawston
Norfolk
NR10 4EX
Home Meals/Meals on Wheels
Listed under:
Home Care - Meals on Wheels, Meal Delivery Service / Meals on Wheels
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About Us |
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Businesses login to your control panel to add your video or text here |
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| Reputations are not built overnight | ||
| In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative. Look for firms with a commitment to asking for feedback - good or bad - from their customers. We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review. Ask the firm for their side of the story. | ||
| Code of Practice | ||
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Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.
They are the experts and you should be able to rely on them to help you make decisions.
These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect. |
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| Costs: 100% | ||
| are the services and costs clearly explained to you? | ||
| Consulted: 100% | ||
| are you consulted about the meals and service you would like to receive? | ||
| Support: 100% | ||
| are you given support, if you need it, to help you make decisions? | ||
| Change: 100% | ||
| when there is a change of staff, is your care properly coordinated? | ||
| Contact: 100% | ||
| does your meal provider contact you to make sure you are satisfied with the service? | ||
| Complain: 100% | ||
| do you know how to complain to your meal provider if you need to? | ||
| You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case. Nobody's perfect and some customers may not be completely sure about the answer. It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you. A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on. | ||
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Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?
satisfied 2
service 3
affects 1
allowed 1
appetite 1
appreciate 1
capabilities 1
class 1
continue 1
disability 1
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| These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Customer Reviews | ||
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