Hevingham Laurel Club

4 The Heath, Hevingham
Norwich
Norfolk
NR10 5QW

Home Meals/Meals on Wheels

Listed under:  Home Care - Companionship & Support, Home Care - Meals on Wheels
100% recommended   Rating Hevingham Laurel Club 9.6/100
31 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 31 reviews since 2014
 
 
 
Quality 9.5/10 Quality Rating 9.5
The quality of the meal is as expected and agreed

 
Professional 9.7/10 Professional Rating 9.7
The service is prompt and professional

 
Caring 9.5/10 Caring Rating 9.5
The staff are helpful, caring and considerate

 
Value 9.8/10 Value Rating 9.8
The price represents value for money

 
 
 
Recent Reviews 
 
" Clean tables/friendly helpers. Menu options for special diets. All very good. Delightful hall - Hevingham v/hall. All this and entertainment afterwards."   more
 
" Excellent"   more
 
" Excellent"   more
 
" Excellent"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Costs: 100%
are the services and costs clearly explained to you?
 
Consulted: 95%
are you consulted about the meals and service you would like to receive?
 
Support: 94%
are you given support, if you need it, to help you make decisions?
 
Change: 100%
when there is a change of staff, is your care properly coordinated?
 
Contact: 96%
does your meal provider contact you to make sure you are satisfied with the service?
 
Complain: 100%
do you know how to complain to your meal provider if you need to?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

awful 1
change 1
chicken 1
delivered 1
good 1
like 1
ok 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
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Review 16 May 2014
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Monthly lunch.
 

"Very good."
 
 
 
 
 
 


Review 16 May 2014
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Very good and delivery on time.
 

"Excellent"
 
 
 
 
 
 


Review 16 May 2014
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Senior citizens lunch club held once a month.
 

"The helper (all volunteers) are superb and so helpful to people who are disabled or handicapped."
 
 
 
 
 
 


Review 16 May 2014
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the meal is as expected and agreed
Professional 9/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Friendly helpful.
 

"Very pleased, look forward to club lunch, last Wednesday in month. All helpers so all necessary work with smiles and their love."
 
 
 
 
 
 


Review 16 May 2014
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Caring 5/10
The staff are helpful, caring and considerate
Show All
 
 
Customer Review
 

"Good"
 
 
 
 
 
 


Review 16 May 2014
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 9/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Very good.
 

"Good"
 
 
 
 
 
 


Review 16 May 2014
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Lunch last Wed: in month.
 

"Very good."
 
 
 
 
 
 


Review 16 May 2014
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Caring 8/10
The staff are helpful, caring and considerate
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Once a month lunch club (2 courses & tea) & some entertainment (bingo).
 

"Good value for money 5 (incl. Raffle ticket). I don't think this form is for our club. More like "Meals on Wheels"."
 
 
 
 
 
 


Review 16 May 2014
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Laurel Club lunch Hevingham. Meal, Dessert, tea, coffee.
 

"Very good entertainment."
 
 
 
 
 
 


Review 16 May 2014
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the meal is as expected and agreed
Professional 9/10
The service is prompt and professional
Caring 9/10
The staff are helpful, caring and considerate
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
 
 


Review 16 May 2014
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 9/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Cooked lunch delivered to door Tuesdays.
 

"Excellent"
 
 
 
 
 
 


Review 16 May 2014
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Lunch club.
 

"It is a very good service."
 
 
 
 
 
 


Review 16 May 2014
Recommended by customer
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Hot meals.
 

"Very good."
 
 
 
 
 
 


Review 16 May 2014
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the meal is as expected and agreed
Professional 8/10
The service is prompt and professional
Caring 8/10
The staff are helpful, caring and considerate
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Meal monthly.
 

"Very good."
 
 
 
 
 
 


Review 16 May 2014
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Laurel Luncheon club. Hevingham. Hot lunch desert, tea, entertainment.
 

"Very good."
 
 
 
 
 
 


Review 16 May 2014
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Lunch and entertainment after. Very good.
 

"Very satisfied with meal and service."
 
 
 
 
 
 


Review 16 May 2014
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Very good.
 

"Very good. I appreciate the lovely dinners Ann provide. Reminds me of my mother who need lovely cook."
 
 
 
 
 
 


Review 16 May 2014
Recommended by customer
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Excellent monthly meals.
 

"Very satisfied."
 
 
 
 
 
 


Review 16 May 2014
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Very good.
 

"Very good."
 
 
 
 
 
 


Review 16 May 2014
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Monthly lunch.
 

"Very good."
 
 
 
 
 
 

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