Home for Dinner

17 Stocks Hill, Bawburgh
Norwich

NR9 3LL

Home Meals/Meals on Wheels

Listed under:  Meal Delivery Service / Meals on Wheels
100% recommended   Rating Home for Dinner 9.5/100
19 reviews since 2018
 
Satisfaction Ratings
 
Overall Rating
 9.5 /10 Overall Rating 9.5/10
Based on 19 reviews since 2018
 
 
 
Quality 9/10 Quality Rating 9.0
The quality of the meal is as expected and agreed
 
Professional 9.8/10 Professional Rating 9.8
The service is prompt and professional
 
Caring 9.3/10 Caring Rating 9.3
The staff are helpful, caring and considerate
 
Value 9.9/10 Value Rating 9.9
The price represents value for money
 
 
 
Recent Reviews 
 
" Malcolm from Home for Dinner provides an excellent service. Mum loves not only the meals but the warm caring approach Malcolm has. The care and quality of service has been a real comfort and an inva...."   more
 
" The desserts are always something and custard! More variety would be good. Also it would be helpful for some customers (or all) if the service extended to weekends also. Otherwise, it's brillia...."   more
 
" Very friendly, efficient and very prompt. Keeps good timing. Never lets you down."   more
 
" Good times delivery to suit me"   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Costs: 100%
… are the services and costs clearly explained to you?
 
Consulted: 100%
… are you consulted about the meals and service you would like to receive?
 
Support: 100%
… are you given support, if you need it, to help you make decisions?
 
Change: 100%
… when there is a change of staff, is your care properly coordinated?
 
Contact: 100%
… does your meal provider contact you to make sure you are satisfied with the service?
 
Complain: 100%
… do you know how to complain to your meal provider if you need to?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

caring 5
cheerful 3
delivery 2
efficient 2
excellent 4
Food 2
good 9
Happy 2
helpful 2
Highly 2
kind 2
Malcolm 4
meal 2
meals 3
Mum 2
prompt 2
recommended 2
service 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
Sort:        

1

Budget:  


Review 27 Oct 2022
Recommended by customer in NR17
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Home for Dinner provide hot meals Monday to Friday. There is a 3 week rolling menu which is absolutely delicious.
 

"Malcolm from Home for Dinner provides an excellent service. Mum loves not only the meals but the warm caring approach Malcolm has. The care and quality of service has been a real comfort and an invaluable lifeline for Mum.

We can't thank Malcolm enough. Highly recommended."
 
 
 
 
Team:
Malcolm
 
 
 

Review 27 Oct 2022
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 8/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Daily delivery of main meals and dessert.
 

"The desserts are always something and custard! More variety would be good.

Also it would be helpful for some customers (or all) if the service extended to weekends also.

Otherwise, it's brilliant. Malcolm is very caring and cheerful, has always been prompt and kind to my Mum. His personality is excellent! :)


"
 
 
 
 
Team:
Malcolm
 
 
 

Review 27 Oct 2022
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Daily meals to home address
 

"Very friendly, efficient and very prompt. Keeps good timing. Never lets you down."
 
 
 
 
Team:
Malcolm
 
 
 

Review 24 Nov 2021
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Very good
 

"Good times delivery to suit me"
 
 
 
 
 
 

Review 9 Nov 2021
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 8/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Meals delivered daily Mon-Fri
 

"Very good."
 
 
 
 
Team:
Malcolm
 
 
 

Review 1 Jul 2021
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the meal is as expected and agreed
Professional 8/10
The service is prompt and professional
Caring 7/10
The staff are helpful, caring and considerate
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Always prompt
 

"Malcolm was always pleasant and on time. Giving a greeting with each visit that suggested a caring nature."
 
 
 
 
Team:
Malcolm
 
 
 

Review 6 May 2021
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 9/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Meals delivered daily ready cooked.
 

"Very good"
 
 
 
 
Team:
Malcolm
 
 
 

Review 2 Aug 2020
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the meal is as expected and agreed
Professional 9/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Meals to the home x 3 per week
 

"An efficient meal delivery service with a caring and cheerful staff."
 
 
 
 
Team:
Malcolm
 
 
 

Review 18 Mar 2020
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Main meal at lunch time 5 days a week
 

"Malcolm is kind and considerate to Mother. She enjoys ever meals"
 
 
 
 
Team:
Malcolm
 
 
 

Review 10 Mar 2020
Recommended by customer in NR16
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Excellent
 

"Very Happy!"
 
 
 
 
Team:
Malcolm
 
 
 

Review 6 Mar 2020
Recommended by customer in NR16
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 9/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Excellent
 

"My meal provider is an extremely helpful and caring person"
 
 
 
 
Team:
Malcolm
 
 
 

Review 3 Feb 2020
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The service provided is brilliant, he helps to me open the container and put it on the plate for me, very friendly person and obliging.
 

"If it wasn't for this service I would struggle to eat properly. The meals are always tasty and hot ,good portions given. I look forward to him coming as I live on my own, he is always cheerful and chatty and I know I can rely on him.
Good value for money!!
I have already recommended him to other people."
 
 
 
 
Team:
Malcolm
 
 
 

Review 11 Nov 2019
Recommended by customer in NR13
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Excellent service.
 
 
 
Team:
Malcolm
 
 
 

Review 8 Jun 2019
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Quality 5/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 7/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Malcolm let himself in via key safe. Dished up meal made sure Mary was ok
 

"Very good. "
 
 
 
 
 
 

Review 26 Feb 2019
Recommended by customer in NR9
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the meal is as expected and agreed
Professional 9/10
The service is prompt and professional
Caring 9/10
The staff are helpful, caring and considerate
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Prompt. also very helpful.
 

"Very pleased, and the service is very good. "
 
 
 
 
Team:
Malcolm
 
 
 

Review 29 May 2018
Recommended by customer in NR9
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Excellent and friendly.
 

"Very happy and food always amazing.
Can't fault it."
 
 
 
 
 
 

Review 29 May 2018
Recommended by customer in NR5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Always arrives on time, and they make sure everything is ok before they leave.
 

"Excellent service."
 
 
 
 
Team:
Malcolm Buck
 
 
 

Review 29 May 2018
Recommended by customer in NR5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The gentleman, brings the meals, serve them up on warm plates. When everything is OK, he leaves.
 

"Very satisfied."
 
 
 
 
Team:
Malcolm Buck
 
 
 

Review 29 May 2018
Recommended by customer in NR9
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Very friendly, prompt and efficient service.
Delicious meals.
Always served such care and attention.
 

"Excellent.
Will continue to use regularly.
Food always hot.
Would highly recommend."
 
 
 
 
 
 
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