David Petrie Joiners Ltd

Muirhead Industrial Estate, North Mains Road
Kirriemuir
Angus
DD8 5QN

Joiner

Listed under:  Carpenters & Joiners / Carpentry & Joinery, Glass / Glazier / Glazing
94% recommended   Rating David Petrie Joiners Ltd 9.3/100
78 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.3 /10 Overall Rating 9.3/10
Based on 78 reviews since 2009
 
 
 
Quality 9.4/10 Quality Rating 9.4
The quality of the work was as expected and agreed
 
Tidy 9.5/10 Tidy Rating 9.5
There was little disruption and the site was left clear and tidy
 
Service 9.4/10 Service Rating 9.4
The team was friendly, helpful, considerate and professional
 
Value 8.9/10 Value Rating 8.9
The price represents value for money
 
 
 
Recent Reviews 
 
" We are well pleased."   more
 
" The job entailed installing a cloakroom in what was previously a cupboard. I hired the firm in the belief that the quotation given of £800 was for the complete work inclusive of electrics, plumbing...."   more
 
" Excellent"   more
 
" When managing the after sales dept for park homes which are sited all over the country it is necessary to use independent engineers who deal with service calls issues. David Petrie Joiners Ltd will b...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 80%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 79%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 74%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 93%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 94%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 41%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Arrived 4
big 2
business 2
calls 4
considerate 2
contractor 2
efficient 5
estimate 2
Excellent 8
friendly 8
glass 2
Good 10
great 2
happy 4
helpful 4
hinges 2
Impressed 2
inclusive 2
Joiners 5
joinery 2
money 3
morning 2
necessary 2
need 2
old 2
Petrie 5
phone 4
pleasant 4
pleased 4
Polite 2
professional 2
promptly 3
Quick 2
Quickly 3
receptionist 2
recommend 5
recommending 2
Replace 3
response 2
roof 2
satisfaction 2
Satisfactory 2
service 9
small 2
standard 2
thank 2
tidy 5
value 3
weeks 2
workmen 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 9 Aug 2012
Recommended by customer in DD9
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"We are well pleased."
 
 
 
 
 
 

Review 8 Aug 2012
Not Recommended by customer in DD8
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 0/10
The price represents value for money
Show All
 
 
Customer Review
 

"The job entailed installing a cloakroom in what was previously a cupboard.

I hired the firm in the belief that the quotation given of £800 was for the complete work inclusive of electrics, plumbing and joinery.

Seemingly the electrics was not included in the price.
"
 
 
 
 
 
   Business Reply:
Customer was given an estimate only for joiner work (client to arrange other trades) but they mistakenly assumed we were pricing for all. Very good job done for fair price.
 

Review 18 Jun 2012
Recommended by customer in DD8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Excellent"
 
 
 
 
 
 

Review 14 Jun 2012
Recommended by customer in NP11
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Supply & fit replacement units service calls. 8471 & 8547. Drainage holes drilled in Patio doors s/c 8622.
 

"When managing the after sales dept for park homes which are sited all over the country it is necessary to use independent engineers who deal with service calls issues. David Petrie Joiners Ltd will be called upon when further issues arise."
 
 
 
 
 
 

Review 11 Jun 2012
Recommended by customer in DD8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Decking – supplied and fitted.
 

"Excellent service from this firm. Office staff efficient and friendly."
 
 
 
 
 
 

Review 16 Apr 2012
Not Recommended by customer in DD8
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 6/10
There was little disruption and the site was left clear and tidy
Service 5/10
The team was friendly, helpful, considerate and professional
Value 0/10
The price represents value for money
Show All
 
 
Customer Review
 

"Was given a verbal price of £45-50 inclusive phoned to query but did not honour verbal price."
 
 
 
 
 
 

Review 16 Apr 2012
Not Recommended by customer
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 6/10
The team was friendly, helpful, considerate and professional
Value 6/10
The price represents value for money
Show All
 
 
Customer Review
 

"Actual workman disagreed with the job required that his boss had estimated for. As insurance job? Where we stood."
 
 
 
 
 
 

Review 8 Mar 2012
Recommended by customer in DD8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Timber front door.
 

"Excellent workmanship by experienced Joiner."
 
 
 
 
 
 

Review 25 Jan 2012
Recommended by customer in DD8
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
To clear out & reseal door window.
 

"Very friendly worker who informed me fully before commencing task. Cleaned up afterwards."
 
 
 
 
 
 

Review 25 Jan 2012
Recommended by customer in DD8
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 

"I have found Petrie Joiners excellent. Since 2006 when I came here they have done a great amount of work for me (like double glazed dormer windows, 4 new front door & back door,) much else – big and small jobs – no complaints."
 
 
 
 
 
 

Review 12 Jan 2012
Recommended by customer in DD8
 
 
Satisfaction Ratings
 
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
To fit 2 internal doors.
 

"Timely completion of work, friendly & approachable staff."
 
 
 
 
 
 

Review 24 Nov 2011
Recommended by customer in DD8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace roof on conservatory.
 
 
 
 
 

Review 23 Nov 2011
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Excellent service – communicate readily with me & returned my calls. Explained nature of work in great detail. Would certainly use again & recommend."
 
 
 
 
 
 

Review 11 Nov 2011
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Repairs and draught – proofing to sash and case windows (12 windows).
 

"Excellent standard of work, considerate workmen, value for money."
 
 
 
 
 
 

Review 3 Nov 2011
Recommended by customer in DD9
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Perfectly satisfactory!"
 
 
 
 
 
 

Review 30 Oct 2011
Recommended by customer in DD8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
To remove old velux window and replace with new velux window.
 

"Receptionist very pleasant and helpful. Phone call from Mark Petrie early morning to say that due to extreme weather conditions the men would not be fitting the windows that day but would try the following day. I appreciated the call so early in the morning. The two men were extremely considerate (closing doors behind them to keep the heat indoors) and were very pleasant. All rubbish was removed."
 
 
 
 
 
 

Review 17 Oct 2011
Recommended by customer
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
 
 

Review 23 Sep 2011
Recommended by customer in DD8
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 

"Very pleased with the finished product. Would have no hesitation in recommending or using this company again for any future requirements."
 
 
 
 
 
 

Review 11 Sep 2011
Recommended by customer in DD8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
 
 

Review 6 Sep 2011
Recommended by customer
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Repair door
 

"Very good!"
 
 
 
 
 
 
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