Magnet Ltd

Unit G1, The Broadway
Greenford
London
UB6 9BE

Kitchens

Listed under:  Kitchens / Kitchen Fitters / Kitchen Installers
0% recommended   Rating Magnet Ltd 4.3/100
1 reviews since 2020
 
Satisfaction Ratings
 
Overall Rating
 4.3 /10 Overall Rating 4.3/10
Based on 1 reviews since 2020
 
 
 
Quality 1/10 Quality Rating 1.0
The quality of the work was as expected and agreed
 
Tidy 10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy
 
Service 5/10 Service Rating 5.0
The team was friendly, helpful, considerate and professional
 
Value 1/10 Value Rating 1.0
The price represents value for money
 
 
 
Recent Reviews 
 
" The beginning was great, staff was friendly and provided us with all the information we needed, installation went ok and were happy with the kitchen at first, until it started falling apart. Few month...."   more
 
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Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


 
Reviews that match your Budget
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Customer Reviews
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Review 9 Feb 2020
Not Recommended by customer in WS3
 
 
Satisfaction Ratings
 
Quality 1/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 5/10
The team was friendly, helpful, considerate and professional
Value 1/10
The price represents value for money
Show All
 
 
Customer Review
 
Supplied and build our kitchen.

"The beginning was great, staff was friendly and provided us with all the information we needed, installation went ok and were happy with the kitchen at first, until it started falling apart. Few months later few encountered a problem where it could not be resolved by us, so we contacted magnet asking for help, since they supplied the kitchen and had their own builder to build for us, we had 24 month warranty with them, that whatever happens they are going to sort it out for us. After calling one of magnets places we bought our kitchen from, we were told that they can't help as they don't have any builders available, so I contacted the head office asking for help, after emailing for couple of months the issue was still there, and then they just started ignoring me, would not respond to my calls or emails. I contacted the builder as well, who said he does not work for magnet anymore, and these faults should be fixed by magnet and not him.
It's been over 4 months now, my kitchen is falling apart, there are so many faults with the kitchen that I can't even imagine how can I be charged so much for this. Magnet is ignoring me and I am left on my own. I do regret paying so much money for this and I hope no one else have so many problems as I do."
 
 
Team:
Stuart, Harriet
 
 
 
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