Andrew Lain Kitchens

109 College Road
Norwich

NR2 3JP

Kitchens

Listed under:  Builders, Kitchens / Kitchen Fitters / Kitchen Installers, Property Improvements, Property Maintenance
100% recommended   Rating 9.9/10
32 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 32 reviews since 2017
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Great job all round. "   more
 
" Andy was very professional in all aspects of the design and installation of the kitchen I would recommend him. Dave McGill"   more
 
" Andy and Gary were very considerate contractors. Very thorough to make sure I got what I wanted but got on independently and always made sure they had tidied away before leaving each day. I was very p...."   more
 
" Andy and his team were a pleasure to deal with. Turned up on time, explained all to be done and when, very friendly and helpful and left the place tidy at the end of each day. The whole project worked...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 97%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 3
addition 2
advise 3
Andrew 5
Andy 18
attention 4
certainly 3
contractors 3
design 3
detail 5
efficient 3
excellent 10
expectations 3
extremely 3
finished 10
friendly 10
Gary 3
Great 3
happy 6
helpful 4
highly 4
informed 3
kitchen 14
knowledgeable 3
Lain 4
Managed 4
needed 3
organised 3
person 3
pleased 8
polite 3
professional 12
project 4
quality 5
quote 3
really 4
recommend 10
recommending 3
result 3
schedule 3
service 4
services 3
set 3
standard 9
team 15
tidy 4
trades 4
tradesman 3
trustworthy 3
workmanship 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 1 Oct 2019
Recommended by customer in NR15
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete kitchen re-fit and floors levelled
electrics
plumbing
plastering
fitting of kitchen
laying new flooring.
 

"Great job all round. "
 
 
 
 
Team:
Andy Mick Dan
 
 
 


Review 26 Sep 2019
Recommended by customer in NR14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Design and installation of new kitchen.
 

"Andy was very professional in all aspects of the design and installation of the kitchen I would recommend him.
Dave McGill"
 
 
 
 
Team:
Andy Ollie
 
 
 


Review 6 Sep 2019
Recommended by customer in NR17
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting kitchen and flooring
(including extractor and fridge /freezer)
 
Cost: £2716

"Andy and Gary were very considerate contractors. Very thorough to make sure I got what I wanted but got on independently and always made sure they had tidied away before leaving each day. I was very pleased with the end result and I'd definitely recommend them to friends and family. "
 
 
 
 
Team:
Andy Gary
 
 
 


Review 22 Aug 2019
Recommended by customer in NR26
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Total replacement of kitchen, all appliances integrated, re-plastering, tiling, electrics, plumbing.
 
Cost: £2833

"Andy and his team were a pleasure to deal with. Turned up on time, explained all to be done and when, very friendly and helpful and left the place tidy at the end of each day. The whole project worked like clock work. Very impressed with service and love my kitchen!"
 
 
 
 
Team:
Andy
 
 
 


Review 8 Aug 2019
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete installation of kitchen including fitting floor and wall units, plus island unit; plumbing floor and wall tiling.
 
Cost: £2600

"Andy offers a professional service and the finished result is excellent. All work done to the very highest standard. All personal friendly and efficient. Andy and his team are all exceptionally skilled and their skilled in their work. Thanks for an excellent job. "
 
 
 
 
Team:
Andy
 
 
 


Review 8 Aug 2019
Recommended by customer in NR15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted kitchen.
 
Cost: £9887

"Andy was a very kind and pleasant worker. Left everything clean when he left each day.
Always on time.
I am over the moon with my new kitchen and would highly recommend Andy to carry out work in other customers homes."
 
 
 
 
Team:
Andy Iain
 
 
 


Review 7 Aug 2019
Recommended by customer in NR5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £4300
 
 
Team:
Andy Gary
 
 
 


Review 29 Jul 2019
Recommended by customer in IP20
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove old fitted kitchen and dispose of waste. Fit new fitted kitchen; including over, hob and dishwasher appliance. Arranged and project managed gas fitting to external LPG source; plumbing sink(waste and dishwasher) fit new window sill. Fit cooker hook and supply/fit hood venting.
 

"All works were project. Managed by Any law. Andy and Gary were patient, professional and extremely hardworking. Any was knowledgeable and able to advise on design ideas to match the original project. Additional works (cooker hood ventilation and replacement window suit) were completed a longside the planned kitchen fit without fuss, and true to quote. With attentions to details throughout, and tidy with it, I would happily recommend Andy and his team, and would use his services again. My wife an I am very pleased with the finished project. "
 
 
 
 
Team:
Andy Gary
 
 
 


Review 26 Mar 2019
Recommended by customer in NR4
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Kitchen Install
 
Cost: £901

"Andy and Gary were excellent. Quality of work, very high. They were clear, friendly, careful and would certainly recommend!"
 
 
 
 
Team:
Andy Gary
 
 
 


Review 26 Mar 2019
Recommended by customer in NR8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of hall carpet, replace with new laminate flooring.
Dispose of rubbish and old carpet.
 
Cost: £2300

"We were very pleased with the standard of expertise and efficiency that the work was done which was as we expected as we have used this company before a pleasant experience."
 
 
 
 
Team:
Andy Gary
 
 
 


Review 5 Dec 2018
Recommended by customer in NR28
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Refit of kitchen.
 
Cost: £6743

"The work was carried out very efficiently and in the time scale give at the outset.
During the work any debris was always cleaned up by the team. "
 
 
 
 
 
 


Review 2 Dec 2018
Recommended by customer in NR17
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit kitchen units and sinks move and install fridge freezer fit two ovens, hub and extractor.
 

"The kitchen fitting was included with the price of the new kitchen. In addition I paid plumbing and electrical costs. The whole job was speedily and efficiently carried out with the minimum of disruption. I was consulted when appropriate and had advise when there was a choice to make. Andy, Mick, Colin and Frankie were courteous and considerate. They are all good at their jobs and the kitchen has turned out beautifully. "
 
 
 
 
 
 


Review 27 Nov 2018
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full kitchen refit.
 
Cost: £15000

"I researched four kitchen fitters and in the end I chose Andy. I am very glad I did. From initial contact I found him to be honest, attentive to detail and so knowledgeable. Now that my beautiful kitchen is finished I am so pleased I picked Andy to fit my kitchen. I would have no hesitation in recommending him, I would certainly use him again. "
 
 
 
 
Team:
Andy
 
 
 


Review 20 Nov 2018
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Kitchen
 

"I am very pleased with my new kitchen. The work carried out has been to a high standard. A very good team.

Delivery of units and oven were on time. Staff very helpful and careful.

Excellent"
 
 
 
 
Team:
Andy
 
 
 


Review 15 Nov 2018
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Update kitchen with new worktops, sink and tiling, add additional cupboards including fitting built in oven and hob and built and fit under stair storage.
 
Cost: £4672

"I found Andy Lain through this scheme. From the quote to delivering the work. Andy is an excellent communicator helping with ideas, sourcing products and delivering his promise. He is very professional and likeable guy pulling together the different trades with seamless efficiency as well as being an excellent cabinet maker. We were really pleased with the quality of work from Andy, Mick the electrician, Frankie, Mick the tiler, Colin the plumber and Dove the plasterer. Many thanks to all. We are absolutely delighted with the finished article!"
 
 
 
 
Team:
Andrew Liam
 
 
 


Review 23 Oct 2018
Recommended by customer in NR6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit new kitchen.
 
Cost: £1500

"Work carried out to a high standard and on time. "
 
 
 
 
Team:
Andy Lain
 
 
 


Review 17 Sep 2018
Recommended by customer in NR15
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation specialist work.
 
Cost: £1523

"Absolutely delighted with our kitchen. Cannot recommend Andrew lain enough! very professional and helpful at all times. "
 
 
 
 
Team:
Andy Lain
 
 
 


Review 3 Sep 2018
Recommended by customer in NR7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of existing kitchen and installation of new. Trades required included kitchen fitter, builder, plumber, electrician, plaster and tiler.
All organised by 'Andrew Lain Kitchens'.
 

"We are really happy with our fantastic new kitchen fitted by Andrew Lain and his team. Andy guided us through every step of the process, demonstrating his experience, expertise and attention to detail.
The job was carried out according to a helpful schedule of works, and the whole team were professional, considerable,trustworthy and easy to get on with. We have no hesitation in recommending Andy and his team in installing a superb, well finished kitchen. "
 
 
 
 
Team:
Andrew Lain
 
 
 


Review 3 Sep 2018
Recommended by customer in NR1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and installation of new kitchen after stripping out old units, re-configuring appliances and re-plastering walls.
 
Cost: £13824

"From our first meeting with Andy We felt entirely confident that he was the right person for the job. After discussing our requirements he quickly produced a set of beautifully hand-drawn plans together with a detailed, itemized quotation. Andy kept us fully informed at every stage of the work and was happy to accommodation changes. Always punctual and cheerful, Andy is highly regarded by the excellent team of tradesmen he works alongside with impressive attention to detail, he project managed every element of the installation, which was delivered bang on budget and slightly ahead of schedule we would have no hesitation in recommending Andy."
 
 
 
 
Team:
Andy Frankie
 
 
 


Review 23 Jul 2018
Recommended by customer in IP22
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit kitchen sort electrics.
 
Cost: £2134

"I was really happy with the work done and the way the team carried out the tasks. They were understanding about my dog. The work done to an excellent standard. Thank you."
 
 
 
 
Team:
Andy Mick
 
 
 

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