Andrew Lain Kitchens

109 College Road
Norwich

NR2 3JP

Kitchens

Listed under:  Builders, Kitchens / Kitchen Fitters / Kitchen Installers, Property Improvements, Property Maintenance
100% recommended   Rating 10/10
24 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 24 reviews since 2017
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.9/10 Value Rating 9.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Andy and Gary were excellent. Quality of work, very high. They were clear, friendly, careful and would certainly recommend!"   more
 
" We were very pleased with the standard of expertise and efficiency that the work was done which was as we expected as we have used this company before a pleasant experience."   more
 
" The work was carried out very efficiently and in the time scale give at the outset. During the work any debris was always cleaned up by the team. "   more
 
" The kitchen fitting was included with the price of the new kitchen. In addition I paid plumbing and electrical costs. The whole job was speedily and efficiently carried out with the minimum of disrupt...."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 96%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 3
addition 2
advise 2
ahead 2
alongside 2
Andrew 5
Andy 12
Andys 2
Arrived 2
attention 4
beautifully 2
better 2
budget 2
careful 2
certainly 3
changes 2
clear 2
Colin 2
completely 2
contractors 2
detail 5
excellent 9
expectations 3
finished 8
friendly 8
happy 6
helpful 3
highly 3
informed 3
kitchen 10
Lain 4
Managed 3
needed 3
organised 3
person 3
pleased 6
polite 3
professional 9
Quality 5
really 4
recommend 6
recommending 3
schedule 3
set 3
standard 8
team 12
trades 4
tradesman 3
trustworthy 3
workmanship 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 2 1

Budget:  


Review 26 Mar 2019
Recommended by customer in NR4
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Kitchen Install
 
Cost: £901

"Andy and Gary were excellent. Quality of work, very high. They were clear, friendly, careful and would certainly recommend!"
 
 
 
 
Team:
Andy Gary
 
 
 


Review 26 Mar 2019
Recommended by customer in NR8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of hall carpet, replace with new laminate flooring.
Dispose of rubbish and old carpet.
 
Cost: £2300

"We were very pleased with the standard of expertise and efficiency that the work was done which was as we expected as we have used this company before a pleasant experience."
 
 
 
 
Team:
Andy Gary
 
 
 


Review 5 Dec 2018
Recommended by customer in NR28
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Refit of kitchen.
 
Cost: £6743

"The work was carried out very efficiently and in the time scale give at the outset.
During the work any debris was always cleaned up by the team. "
 
 
 
 
 
 


Review 2 Dec 2018
Recommended by customer in NR17
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit kitchen units and sinks move and install fridge freezer fit two ovens, hub and extractor.
 

"The kitchen fitting was included with the price of the new kitchen. In addition I paid plumbing and electrical costs. The whole job was speedily and efficiently carried out with the minimum of disruption. I was consulted when appropriate and had advise when there was a choice to make. Andy, Mick, Colin and Frankie were courteous and considerate. They are all good at their jobs and the kitchen has turned out beautifully. "
 
 
 
 
 
 


Review 27 Nov 2018
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full kitchen refit.
 
Cost: £15000

"I researched four kitchen fitters and in the end I chose Andy. I am very glad I did. From initial contact I found him to be honest, attentive to detail and so knowledgeable. Now that my beautiful kitchen is finished I am so pleased I picked Andy to fit my kitchen. I would have no hesitation in recommending him, I would certainly use him again. "
 
 
 
 
Team:
Andy
 
 
 


Review 20 Nov 2018
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Kitchen
 

"I am very pleased with my new kitchen. The work carried out has been to a high standard. A very good team.

Delivery of units and oven were on time. Staff very helpful and careful.

Excellent"
 
 
 
 
Team:
Andy
 
 
 


Review 15 Nov 2018
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Update kitchen with new worktops, sink and tiling, add additional cupboards including fitting built in oven and hob and built and fit under stair storage.
 
Cost: £4672

"I found Andy Lain through this scheme. From the quote to delivering the work. Andy is an excellent communicator helping with ideas, sourcing products and delivering his promise. He is very professional and likeable guy pulling together the different trades with seamless efficiency as well as being an excellent cabinet maker. We were really pleased with the quality of work from Andy, Mick the electrician, Frankie, Mick the tiler, Colin the plumber and Dove the plasterer. Many thanks to all. We are absolutely delighted with the finished article!"
 
 
 
 
Team:
Andrew Liam
 
 
 


Review 23 Oct 2018
Recommended by customer in NR6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit new kitchen.
 
Cost: £1500

"Work carried out to a high standard and on time. "
 
 
 
 
Team:
Andy Lain
 
 
 


Review 17 Sep 2018
Recommended by customer in NR15
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation specialist work.
 
Cost: £1523

"Absolutely delighted with our kitchen. Cannot recommend Andrew lain enough! very professional and helpful at all times. "
 
 
 
 
Team:
Andy Lain
 
 
 


Review 3 Sep 2018
Recommended by customer in NR7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of existing kitchen and installation of new. Trades required included kitchen fitter, builder, plumber, electrician, plaster and tiler.
All organised by 'Andrew Lain Kitchens'.
 

"We are really happy with our fantastic new kitchen fitted by Andrew Lain and his team. Andy guided us through every step of the process, demonstrating his experience, expertise and attention to detail.
The job was carried out according to a helpful schedule of works, and the whole team were professional, considerable,trustworthy and easy to get on with. We have no hesitation in recommending Andy and his team in installing a superb, well finished kitchen. "
 
 
 
 
Team:
Andrew Lain
 
 
 


Review 3 Sep 2018
Recommended by customer in NR1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and installation of new kitchen after stripping out old units, re-configuring appliances and re-plastering walls.
 
Cost: £13824

"From our first meeting with Andy We felt entirely confident that he was the right person for the job. After discussing our requirements he quickly produced a set of beautifully hand-drawn plans together with a detailed, itemized quotation. Andy kept us fully informed at every stage of the work and was happy to accommodation changes. Always punctual and cheerful, Andy is highly regarded by the excellent team of tradesmen he works alongside with impressive attention to detail, he project managed every element of the installation, which was delivered bang on budget and slightly ahead of schedule we would have no hesitation in recommending Andy."
 
 
 
 
Team:
Andy Frankie
 
 
 


Review 23 Jul 2018
Recommended by customer in IP22
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit kitchen sort electrics.
 
Cost: £2134

"I was really happy with the work done and the way the team carried out the tasks. They were understanding about my dog. The work done to an excellent standard. Thank you."
 
 
 
 
Team:
Andy Mick
 
 
 


Review 3 Jul 2018
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Remove interior wall to enlarge kitchen- Re-designed kitchen- Refitted kitchen including flooring, appliances etc. Also sockets, radiators, lighting, decorating.
 
Cost: £240

"Andrew and team were very professional and friendly. The work done is of a very high standard. Everything was left tidy at the end of each day. I would definitely use the services of the builder, plumber, electrician, plasterer, again if needed!!
Hopefully I won't need another kitchen refit but if I did Andrew Lain Kitchens would be top of the list."
 
 
 
 
 
 


Review 10 Jun 2018
Recommended by customer in NR7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete Kitchen Renovation
 
Cost: £13965
 

"Was recommended Andy by another local trusted tradesman.
Quotation received was clear, well set out fully explaining the work being done and individual costs for all parts of the kitchen renovation.
Andy organises the whole process, including the other required tradesmen as and when they are needed. A guideline is provided beforehand to have an idea of what tradesman/work is being undertaken on what days over the refurbishment period.
Andy and his team are professional, friendly, trustworthy, working hard until completion. Progress is updated along the way, with the kitchen refit finishing slightly ahead of the pre planned schedule.
Very pleased with the end result and am happy to recommend his services."
 
 
Team:
Andrew Lain
 
 
 


Review 6 Apr 2018
Recommended by customer in NR19
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Completely changed all kitchen and utility room units.
Arranged all relevant specialist trades Eg: Plumber, Electrician, Tiler and Decorator.
 
Cost: £3960

"Over approximately 17 days, Andy and his team were excellent.
Everyone of team (If their trade was required on a particular day) arrived before 8:00 hours.
I knew who was arriving in advance at what was going to be done.
All of Andy's team were friendly and polite and they tidied up every night when they finished.
On one or two occasions when my wife and I had to go out, we did so without hesitation because we felt that they were completely trustworthy.
Absolutely brilliant."
 
 
 
 
 
 


Review 19 Feb 2018
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Upgrading of existing kitchen with extra or replacement furniture and appliances, including advice and guidance on sourcing matching units and materials.
 

"The work had numerous dependencies on external suppliers and sub contractors, all of which Andy managed well in addition to performing his own work as fitter.
Expectations were always set correctly and potential problems anticipated.
We are completely satisfied."
 
 
 
 
Team:
Margrit Clive
 
 
 


Review 2 Jan 2018
Recommended by customer in NR12
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New worktops x 2
New sink and taps fitted and plumbed in wall by window tiled
Extension of gas pipe work upgrade and cooker connected.
 

"We are really pleased with the service throughout.
Very professional job by polite skilled tradesman great value.
Would highly recommend to family and friends."
 
 
 
 
 
 


Review 21 Dec 2017
Recommended by customer in NR12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A full refit of a small kitchen in a modern and up to date style. Incorporating some new appliances and refitting some existing ones whilst using every bit of space to give maximum storage and surface area.
 
Cost: £16000

"Andy was recommended to us by a trusted trades person and he was lived up to our expectations from the beginning. He listened to our needs/ides whilst suggesting other excellent features we would not have thought of, he has kept to the timetable of work, as have the excellent tradesman who worked alongside him. The whole team was obliging and friendly and willingly incorporated small changes during the work. Andy pays great attention to detail and this shows in the finished product. The kitchen units, lighting and accessories are of a high quality as is the workmanship. We are thrilled with it. "
 
 
 
 
 
 


Review 29 Nov 2017
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of old kitchen and utility units, design and install a new kitchen and utility room.
 
Cost: £13200
 

"Being new to the area we purchased a house that needed a lot of work to bring it up to date. We meet with several companies/people with a view to installing a new kitchen and utility room. We had to go with gut feel as we had no history with any trades people in the area. I can honestly say we could not have got a better more efficient person to do the work we needed.

Andrew was very professional and sat with us to go through our requirements, agreeing what our budget was and he advised/helped with room layouts, unit quality, design and colour, worktops, appliances, lighting both unit and overhead.

From day 1 the project ran smoothly and he kept us informed on progress on a regular basis and when we needed additional trades people he was happy to advise and on his say so we hired additional contractors all of whom worked in the same well organised customer friendly way.

All the work was completed to a very very high standard on time and to budget.

The finished kitchen and utility room certainly meet/exceeded our expectations. I would not hesitate to recommend Andrew and have even offered to let him show potential customers our kitchen/utility room as an example of the quality of work he and his team achieve.
"
 
 
Team:
Andrew
 
 
 


Review 16 Oct 2017
Recommended by customer in NR2
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Widening a gap in under-sink shelf so that it will fit around new pipework
 
Cost: £10

"Managed to fit in the small job at short notice. Friendly and efficient."
 
 
 
 
Team:
Andrew Lain
 
 
 

Back to top

» 2 1