Pro Lawn Ltd

Unit 2 Glenburn Road
Prestwick
South Ayrshire
KA9 2NS

Landscape gardener & Design

Listed under:  Gardeners / Gardening / Garden Maintenance, Landscapers / Landscaping
100% recommended   Rating Pro Lawn Ltd 9.4/100
85 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
 9.4 /10 Overall Rating 9.4/10
Based on 85 reviews since 2017
 
 
 
Quality 9.4/10 Quality Rating 9.4
The quality of the work was as expected and agreed
 
Tidy 9.5/10 Tidy Rating 9.5
There was little disruption and the site was left clear and tidy
 
Service 9.6/10 Service Rating 9.6
The team was friendly, helpful, considerate and professional
 
Value 9.2/10 Value Rating 9.2
The price represents value for money
 
 
 
Recent Reviews 
 
" The staff who attended were very professional & friendly & I have no issue with the work that they carried out. That said that was not the work that I was quoted for & it was too late in the season t...."   more
 
" Work carried out professionally by friendly staff. I’m very satisfied with my lawn finish"   more
 
" I contacted Pro Lawn following receipt of a mail shot. I was impressed by their quick response and felt comfortable that they were a local company rather than one of the nationals. Following their in...."   more
 
" The work has been carried out as specified. Any additional requests such as work on a couple of baldpatches or general advice have been dealt with promptly and in a friendly manner.Job still has a bit...."   more
 
About Us

An award winning lawn care and weed control company operating since 2002, who are proud members of the Institute of Groundsmanship. We use specialist products and equipment, and pride ourselves on the innovation of our service. Our Technicians are fully trained and certified to NPTC standard, most having gone beyond this and are fully trained and qualified greenkeepers.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 99%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 96%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 96%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 96%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 93%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

100% 3
24 2
advice 6
agreed 5
arrived 4
better 8
contacted 6
couple 4
delighted 6
efficient 5
Excellent 13
friendly 12
garden 11
good 8
grass 11
Great 7
happy 10
helpful 8
Highly 7
impressed 4
improvement 4
just 4
lawn 34
lawns 4
look 5
looking 5
looks 6
neighbour 5
phone 4
pleased 7
polite 5
problem 4
professional 6
Prolawn 10
recommend 10
recommended 8
RESULTS 4
satisfied 10
Service 24
services 4
team 11
technicians 4
tidy 11
treatment 11
visit 8
weed 5
weeds 7
winter 6
worth 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 26 Sep 2023
Recommended by customer in KA3
 
 
Satisfaction Ratings
 
Quality 4/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Front & rear lawns, hollow tined & seeded

"The staff who attended were very professional & friendly & I have no issue with the work that they carried out. That said that was not the work that I was quoted for & it was too late in the season to carry that work out."
 
 
 
 

Review 9 Feb 2023
Recommended by customer in ML1
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Regular application of lawn feed and weed

"Work carried out professionally by friendly staff. I’m very satisfied with my lawn finish"
 
 
 
 

Review 24 Dec 2022
Recommended by customer in KA7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Annual lawn improvement and treatment service

"I contacted Pro Lawn following receipt of a mail shot. I was impressed by their quick response and felt comfortable that they were a local company rather than one of the nationals. Following their inspection they provided clear advice on what was required and offered 2 levels of service. After further discussion and clarification I opted for their Premier Service and I have not regretted my decision. In a period of 4 months the condition of my lawn has improved immeasurably and I have never seen it looking better going into winter. I look forward to further improvements over the next 8 months of the contract.
"
 
 
Team:
Steven Grant and Pro Lawn’s Technical Team
 
 
 

Review 19 Dec 2022
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Remove old growth,scarify lay topsoil and seed lawn. Visit to check progress. Lay more topsoil and seed on couple of bald patches as required. Check progress by phone.

"The work has been carried out as specified. Any additional requests such as work on a couple of baldpatches or general advice have been dealt with promptly and in a friendly manner.Job still has a bit to run but so far, we are very satisfied with the results."
 
 
Team:
I can only remember Lee, but all have been helpful and friendly.
 
 
 

Review 19 Dec 2022
Recommended by customer in ML2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Treatment of front lawn

"Ross was very friendly and completed the work to my satisfaction. Was very pleased with the result. Thank you."
 
 
Team:
Ross
 
 
 

Review 16 Dec 2022
Recommended by customer in KA7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Lawn treatment and maintenance

"Excellent service and very personable and knowledgeable
Very happy customer"
 
 
 
 

Review 16 Dec 2022
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Premier Lawn Service for 1 year. 8 visits to treat lawn including scarifying, weed and feed treatments.

"We have found Pro Lawn to be extremely friendly, courteous throughout and the lawn was looking so much better after only 2 visits and has continued to improve. Very impressed with the knowledge and advice given by the team. Products used seem to be of high quality."
 
 
Team:
Can only remember Murray who has been a few times but all the guys have been very efficient and a credit to the business
 
 
 

Review 15 Dec 2022
Recommended by customer in PA11
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Our lawn was mostly dead after being badly looked after for some time, so had to be completely re done. Prolawn did an excellent job, and after about 4 visits our lawn looks perfect, lush and green. We would highly recommend them.

"We were given the name of Prolawn by a neighbour who had been satisfied with their work previously. We contacted them, they came and inspected our ( large ) lawn and then gave us an estimate of what precisely would need to be done, with timings and costings. We accepted their offer, and they got on with the job, keeping us in touch with a report after each visit.
We would recommend them without hesitation as they did an excellent job."
 
 
Team:
Sorry - I can’t remember
 
 
 

Review 15 Dec 2022
Recommended by customer in KA12
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Premier lawn care service including scarifying, hollow core, pesticide, fertilisation throughout the year. Excellent service resulting in great lawn condition!

"Having laid new turf after a house renovation I was keen to ensure the new turf was well maintained and in good condition. Pro Lawn were excellent to deal with turning up when they said and explained their service and options. I chose their Premier Lawn service which provided care over the course of the year including all aspects of care. The results have been excellent with our front and back lawns in excellent condition. Red thread was a problem at one point and after one phone call Pro Lawn visited the next day to apply fungicide to resolve the issue which I was more than impressed with!

Great company….excellent service and results!!"
 
 
 
 

Review 28 Nov 2022
Recommended by customer in KA13
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
TREATMENT OF ALL GRASS AREAS.

"ALL ASPECTS OF THE SERVICE PROVIDED WERE ACCURATE. HAPPY TO CONTINUE USING PROLAWN."
 
 
Team:
ALL STAFF. THANKS.
 
 
 

Review 22 Nov 2022
Recommended by customer in G73
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Prolawn did a great job on our lawns which were mainly moss and weeds when they first started their treatments. Initially they applied quick acting weed and moss killer and scarified the lawns. This was followed up with regular treatments of feeding and soil monitoring. At the end of summer/early Autumn, they airiated the lawn to prepare it for the winter.

"A first class experience from start to finish.

We saw great results after a couple of weeks and, after a couple of months our lawns were terrific (and the talk of our neighbours as well).

Communication pre and post visits was excellent and all the technicians who tended our lawns were courteous, friendly and respectful of our property too.

Pricewise, Prolawn is very much worth the money and inexpensive when compared to re-turfing."
 
 
Team:
Isobel, Abby, Alex and Martin
 
 
 

Review 22 Nov 2022
Recommended by customer in G46
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Lawn treatment, both chemical and mechanical

"All good - seemed expensive."
 
 
Team:
Lee
 
 
 

Review 4 Mar 2022
Recommended by customer in PA11
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Work has just started with two treatments. I see the difference already.
I pay each treatment on invoice on each day of work.
I pay by credit card.
 

"I have recommended my daughter to pro-lawn and her treatment starts in March.
My neighbour is waiting to see how my grass looks after treatment."
 
 
 
 
 
 

Review 28 Oct 2021
Recommended by customer in G74
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Weedkiller sprayed on paths & driveway.

"Two men who came were excellent and we careful to only pray where required. The were fantastic @ identifying the toe of weeds so that correct type & strength of solution was used.

Second visit was from lawn specialists who, very successfully, identified its deficiencies. They poked me to return & give lawn a winter dressing.
"
 
 
Team:
Honestly can’t remember.
 
 
 

Review 30 Sep 2021
Recommended by customer in KA10
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 7/10
There was little disruption and the site was left clear and tidy
Service 7/10
The team was friendly, helpful, considerate and professional
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
Premier Restore Service
 

"Very happy with the service and delighted with end result."
 
 
 
 
 
 

Review 26 Sep 2021
Recommended by customer in G44
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
Scarifying and seeding two lawns
 

"Pleasant staff both office and the professional workers"
 
 
 
 
 
 

Review 24 Sep 2021
Recommended by customer in KA10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Pre winter garden maintenance and lawn treatment over 2/3 years

"Now in third year of using Pro Lawn, initially recommended by a neighbour who spoke very highly of the quality of service. I have not been disappointed. The improvement to the lawn is marked. I am a very satisfied customer."
 
 
Team:
They did not tell me - sure you records will show who they are. Please thank them.
 
 
 

Review 23 Sep 2021
Recommended by customer in G74
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Lawn treatment

"Pro lawn were excellent arrived on time and treated lawn always looks great every year also using them for weed control this year would highly recommend 👍"
 
 
 
 

Review 21 Sep 2021
Recommended by customer in GU1
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Turfing
 

"Very satisfied"
 
 
 
 
 
 

Review 17 Sep 2021
Recommended by customer in PA7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Remedial work on lawns including scarification and summer treatment .

"Estimate of work required to be undertaken was very comprehensive and professional .
Lawn technician appeared knowledgeable and willing to discuss work being undertaken and what further work would be required and when.
I thought price for the job was fair ."
 
 
Team:
Sorry . Don’t know
 
 
 
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