Pro Lawn Ltd

Unit 2 Glenburn Road
Prestwick
South Ayrshire
KA9 2NS

Landscape gardener & Design

Listed under:  Gardeners / Gardening / Garden Maintenance, Landscapers / Landscaping
100% recommended   Rating 9.6/10
46 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 46 reviews since 2017
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The work so far has been excellent, Cannot give more information as I have only just used there service. "   more
 
" Very efficient service from start to finish and both Surveyor and young man who did the job were very friendly and professional. Great value for money and will definitely have it done again."   more
 
" The scarify package cost of £325 is high. The work was well done and the front and back grass looks good. The standard service (Pay as yoogo) of £27.50 is quite high. The inspector's visit to the h...."   more
 
" Very pleased with the quality of work and the general attitude of staff. Delighted with follow up to the treatment."   more
 
About Us


An award winning lawn care and weed control company operating since 2002, who are proud members of the Institute of Groundsmanship. We use specialist products and equipment, and pride ourselves on the innovation of our service. Our Technicians are fully trained and certified to NPTC standard, most having gone beyond this and are fully trained and qualified greenkeepers.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 98%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 93%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 98%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 96%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

100% 2
24 2
advice 2
agreed 4
arrived 3
awful 2
better 4
class 2
Contacted 4
Cut 2
Delighted 3
disappeared 2
excellent 3
Exceptional 2
friendly 4
garden 5
good 3
grass 7
Great 4
happy 5
helpful 5
Highly 5
improvement 3
just 3
lawn 15
looked 3
looks 4
moss 3
Payment 3
phone 3
pleased 4
polite 4
problem 3
Prolawn 5
really 3
recommend 6
recommended 4
satisfied 5
service 12
standard 3
started 3
team 5
technicians 3
tidy 5
Treatment 8
visit 5
weed 4
weeds 6
worth 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 3 2 1

Budget:  


Review 31 Oct 2019
Recommended by customer in KA18
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £160

"The work so far has been excellent, Cannot give more information as I have only just used there service. "
 
 
 
 
 
 


Review 27 Oct 2019
Recommended by customer in ML6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 23 Oct 2019
Recommended by customer in KA13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Weed Kill and Moss/Algae product applied to driveway and stone area.
 
Cost: £110
 

"Very efficient service from start to finish and both Surveyor and young man who did the job were very friendly and professional. Great value for money and will definitely have it done again."
 
 
 
 


Review 7 Oct 2019
Recommended by customer in G77
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 1 Oct 2019
Recommended by customer in KA10
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 5/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Scarify package £325.00
Standard service
(Pay as yoogo) 27.50

Total - 352.50
 
Cost: £352

"The scarify package cost of £325 is high.
The work was well done and the front and back grass looks good.
The standard service (Pay as yoogo) of £27.50 is quite high.
The inspector's visit to the house on Friday 20'Sept. 2019 to check how the work had been done was good. "
 
 
 
 
 
 


Review 27 Sep 2019
Recommended by customer in KA9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
scrarifying and aerating
 
Cost: £570
 

"Very pleased with the quality of work and the general attitude of staff. Delighted with follow up to the treatment."
 
 
Team:
forgotten names staff who worked on garden, but all showed the highest degree of professionalism
 
 
 


Review 26 Sep 2019
Recommended by customer in KA8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Summer fertiliser, granular fertilser, weedkiller
 
Cost: £23
 

"Professional friendly staff"
 
 
Team:
Office staff also lawn treatment staff
 
 
 


Review 24 Sep 2019
Recommended by customer in G32

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Treatment of weeds in garden.
 
Cost: £55
 

"I am very happy with the service provided by Pro Lawn, my garden has never looked as tidy and weed free! They also take the trouble to ensure optimum weather conditions prior to treating. Excellent service and well worth the fee."
 
 
Team:
Not known.
 
 
 


Review 24 Sep 2019
Recommended by customer in KA9
 My Age: 50 - 59 
 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We''ve used Pro Lawn twice in a rolling contract form.
 
Cost: £20
 

"They are very well organised from the point of telling you an arrival time to the reliability and knowledge of the technicians. Keep up the good work!!!!"
 
 
 
 


Review 24 Sep 2019
Recommended by customer in KA7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Old tired lawn lifted, removed and new turf installed. Once old lawn was removed the guys leveled and flattened the ground before laying new lawn. Result is nice flat lawn.
 
Cost: £3000
 

"Recently had our rear lawn lifted and replaced by the guys at Prolawn. I have to say that it was a positive experience. The guys arrived as promised and completed all the work as expected and to a high standard. The guys were polite, hard working and very tidy. New lawn installed and settling in well and looks great...thanks to our helpful climate -- rain! Would not hesitate to recommend Prolawn."
 
 
Team:
Martin and the guys
 
 
 


Review 11 Jul 2019
Recommended by customer in KA9
 My Age: 70 + 
 I'm: Female 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
21/5 M.Mc Taggart - Assess
24/5 Lee - Weed control
3/10 Lee - Weed control and lawn.
25/6 Lee - Seeding hand raked
Next visit 26/8
 

"Payment of £223.00 made 12/6.
Cost estimate 21.5.19
Next visit due 26/8
As per instructions
Water twice daily
Cut weekly
As yet improvement - Obvious.
However no of areas yet to respond. "
 
 
 
 
Team:
Lee
 
 
 


Review 4 Jul 2019
Recommended by customer in KA11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £90

"There's an improvement on the mono block, but I was advised the moss would turn black, this was not happend, therefore the moss has not cleared. "
 
 
 
 
 
 


Review 4 Jul 2019
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removing moss weeds and scarifying lawns. Feeding and seeding grass.
 

"Apart from the odd patch where seeding is ineffective generally satisfied. Treatment continuing "
 
 
 
 
 
 


Review 4 Jul 2019
Recommended by customer in PA2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Treatment of Lawns front and back
 
Cost: £500
 

"We contacted Pro Lawn and were visited by Martin McTaggart who surveyed the areas, confirmed what we wanted and let us have details of pricing and what service they provided in the contract. No pressure was put on us to make a decision there and then. Once we did decide we contacted the office and they were very helpful, sent us the necessary documents that day and answered any questions we had. The work started within 2 weeks and at first the front lawn in particular looked awful. So far we are very happy the lawn now looks green and lush and they will continue to monitor for the remainder of the agreed period. I would highly recommend Pro Lawn."
 
 
Team:
Lee Kerr, Paul Graham
 
 
 


Review 4 Jul 2019
Recommended by customer in KA30
 My Age: 70 + 
 I'm: Male 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Elimination of weeds.
 
Cost: £55

"Weeds eliminated.
Well pleased. "
 
 
 
 
 
 


Review 3 Jul 2019
Recommended by customer in G61
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Weed killing on all paved areas.
 
Cost: £45

"Very satisfied. Will have you again."
 
 
 
 
 
 


Review 28 Jun 2019
Recommended by customer in KA7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our lawn was turfed the previous summer by another tradesman. It was rather thin and yellow following the winter, so on recommendation we asked prolawn to rejuvenate the grass.
 
Cost: £250
 

"So far they have been polite, helpful and prompt in their communication, and after two treatments ( one of which was the scarify package),the grass has improved dramatically. The technicians have been tidy and friendly. Would happily recommend. The office team reply to emails promptly, bank transfers for payment are accepted.

The initial survey was honest and informative, and did not recommend unnecessary expenditure. When the groundwork team visit, they are also knowledgeable, friendly and tidy. Plenty of advice on how to get the very best from the lawn. Itís never looked better!!!"
 
 
Team:
Louise
 
 
 


Review 2 Apr 2019
Recommended by customer in PA1

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
First of one yearís treatment to improve lawn. Price is for the whole yearís treatment.
 
Cost: £522
 

"I have dealt with Prolawn off and on for many years and each time Iíve had work done by them it has been satisfactory except for one time 14 years ago when they had to reseed a large part of the lawn, but they sorted out the debacle, of course at no extra cost."
 
 
 
 


Review 28 Jan 2019
Recommended by customer in g782
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
MY HOLE DRIVE WAS TREATED WITH WEEDKILLER

"WAS VERY PLEASED WITH RESULTS, WILL BE HAVING THE SAME DONE AGAIN THIS YEAR. Very happy."
 
 
Team:
Cant remember 1 man
 
 
 


Review 11 Dec 2018
Recommended by customer in ML6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Winter garden service.
 
Cost: £400

"The company came on time and carried out the work 100%
i.e the a team. "
 
 
 
 
Team:
Martin And Team
 
 
 

Back to top

» 3 2 1