Dundee Locksmiths

Unit 102, 10 Dock Street
Dundee
Angus
DD1 4BT

Locksmith

Listed under:  Locksmiths
100% recommended   Rating 9.9/10
92 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 92 reviews since 2007
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent work. "   more
 
" Very friendly pleasant young man did the job cleanly and efficiently - tidied up and left. "   more
 
" One phone call. Prompt and excellent service. A very polite man arrived at the time agreed. He released my trouble some back door key. I'm a very happy person, and will certainly recommend their se...."   more
 
" Lock needed to be ordered Robert kept me updated about when it was ready to be fitted. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 85%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 96%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 84%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 97%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 92%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 68%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

10 2
agreed 2
arrival 2
arrived 7
called 3
certainly 2
class 2
clean 4
cleared 2
courteous 4
definitely 2
door 4
Dundee 7
Efficient 15
efficiently 4
Engineer 2
estimate 2
exactly 2
Excellent 19
Extremely 2
family 3
fast 5
friendly 6
friends 6
good 10
happy 7
helpful 9
Lock 7
locksmith 6
Locksmiths 6
man 5
morning 4
ordered 4
phone 6
pleasant 9
polite 17
problem 4
professional 8
Prompt 10
quick 7
quickly 8
reasonable 6
recommend 18
recommending 5
response 8
Robert 6
satisfied 5
service 29
standard 4
tidy 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 10 Jul 2019
Recommended by customer in DD7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to door lock of entry to flat and repair to lock of bedroom door.
 
Cost: £30

"Excellent work. "
 
 
 
 
 
 


Review 4 Jul 2019
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Female 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit new lock on front door.
 
Cost: £98

"Very friendly pleasant young man did the job cleanly and efficiently - tidied up and left. "
 
 
 
 
 
 


Review 29 Jun 2019
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"One phone call. Prompt and excellent service. A very polite man arrived at the time agreed.
He released my trouble some back door key.
I'm a very happy person, and will certainly recommend their services.
"
 
 
 
 
 
 


Review 14 Mar 2019
Recommended by customer in DD3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New door lock for PVC door.
 
Cost: £54

"Lock needed to be ordered
Robert kept me updated about when it was ready to be fitted. "
 
 
 
 
Team:
Robert
 
 
 


Review 28 Feb 2019
Recommended by customer in DD5
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unlocking a garage door.
 
Cost: £30

"Very pleased with the work. Took only a few minutes."
 
 
 
 
 
 


Review 5 Feb 2019
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Back door lock would not work

"I used this company about a year ago & they were outstanding, so when I had a problem with another door lock, they were the only people to call.
From the initial very courteous phone call to the Engineer arriving within an hour & instantly diagnosing the problem I knew they were going to be as good as the last time & so it proved to be. I thought that this level of service & good manners had died out years ago.
Dundee Locksmiths should be very proud of themselves & like me this should be the only place to go"
 
 
 
 


Review 3 Jan 2019
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To replace the barrel on the lock of the back door

Euro offset cylinder 24.95
Labour Cost 30.00
 
Cost: £54

"The workman called on time, identified the problem and undertook the work within 30 minutes.

He worked quickly and tidily, and as well as undertaking the required work, he re-positioned the striker plate

I would be happy to recommend this company to my friends and should I require the services of a locksmith in future, this would be my first place to call"
 
 
 
 
 
 


Review 16 Nov 2018
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £30
 
 
 
 


Review 16 Nov 2018
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unlocking lock on front door.
 
Cost: £30

"First class service from a young, very pleasant man, would definitely use this firm again.
Many thanks for a prompt arrival to my house. "
 
 
 
 
 
 


Review 12 Mar 2018
Recommended by customer in DD5
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted new lock
 
Cost: £54

"Very pleased with work and response. Arrived within half an hour of my phone call and completed immediately. Said invoice would be sent, which it was."
 
 
 
 
 
 


Review 2 Nov 2017
Recommended by customer in DD7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New lock mechanism.
 
Cost: £75

"Job well done."
 
 
 
 
Team:
Paul
 
 
 


Review 23 Oct 2017
Recommended by customer in DD2
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of 2 X handles and locks.
 
Cost: £130

"Easy to deal with very nice. wanted use again when required."
 
 
 
 
 
 


Review 18 Oct 2017
Recommended by customer in DD11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Ease a sticky lock.
 
Cost: £30

"Great Service!!!"
 
 
 
 
 
 


Review 8 Sep 2017
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace door lock.
 
Cost: £52
 
 
 
 


Review 1 Sep 2017
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Door would not lock or open. They diagnosed the fault supplied and fitted the parts needed.
 
Cost: £55

"I was very happy with the service supplied. I was given an arrival time which was kept. The standard of work was very good and the cost was very reasonable. The engineer was very helpful and polite would definitely use this firm again and recommend them to family and friends."
 
 
 
 
 
 


Review 22 Aug 2017
Recommended by customer in DD7
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Show All
 
 
Customer Review
 
Fixing lock on door.
 
Cost: £75

"Very prompt service."
 
 
 
 
 
 


Review 24 Jul 2017
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Change harwell lock on front door.
 
Cost: £52
 
 
 
 


Review 20 Jul 2017
Recommended by customer
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of work mortice lock.
 
Cost: £78

"Quick response.
Efficient work.
Only thing was no indication of approximate price-but then I didn't ask either."
 
 
 
 
 
 


Review 20 Jul 2017
Recommended by customer in DD5
 My Age: 70 + 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace lock, handles and chain.
 
Cost: £80
 
 
 
 


Review 20 Jul 2017
Recommended by customer in DD11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove a faulty jammed cylinder in a lock.
 
Cost: £30

"I have used Dundee Locksmiths before and will again.
They are quick to arrive and very professional. Excellent company."
 
 
 
 
 
 

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