Linacre Locksmiths

41 Linacre Avenue, Sprowston
Norwich
Norfolk
NR7 8JZ

Locksmith

Listed under:  Locksmiths
100% recommended   Rating 9.9/10
247 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 247 reviews since 2009
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very impressed with service. Quick, efficient and fair price. "   more
 
" I have contacted Linacre Locksmiths as I needed to change internal doors locks. I have received very thorough advice: various possible options (sent with pictures), prices and advice on health and saf...."   more
 
" Immediately answered phone and able to attend on day of call - arrived when indicated. Very polite and tidy an explained everything thoroughly. Very reasonable charge - would definitely call again. "   more
 
" Very prompt and Professional"   more
 
About Us


A fully mobile locksmith service based in Norwich and covering all Norfolk. Entry gained to lockouts as well as general lock repairs, replacements and upgrades. Other security hardware fitted including keysafes, chains, spyholes etc. On site key cutting facilities offered too. And remember - WE WON'T BE BEATEN ON PRICE!
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 96%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 98%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 89%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 90%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 8
advice 13
arrived 18
attend 5
called 6
certainly 7
changed 6
clean 7
contact 6
courteous 8
definitely 9
door 24
efficient 38
efficiently 11
exactly 6
excellent 43
explained 23
fair 6
Fast 7
fitted 5
friendly 19
friends 5
future 5
good 48
Great 5
guy 5
happy 14
helpful 33
highly 26
impressed 5
initial 6
keys 9
Linacre 16
lock 24
Locksmith 14
Locksmiths 13
pleased 18
polite 18
problem 13
professional 42
prompt 41
Quick 24
quickly 14
reasonable 12
recommend 49
recommended 28
response 10
service 100
Wayne 26
workmanship 10
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 20 May 2019
Recommended by customer in NR10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New lock replaced and three keys supplied.
 
Cost: £45

"Very impressed with service. Quick, efficient and fair price. "
 
 
 
 
 
 


Review 21 Feb 2019
Recommended by customer in NR50
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Internal doors locks

"I have contacted Linacre Locksmiths as I needed to change internal doors locks. I have received very thorough advice: various possible options (sent with pictures), prices and advice on health and safety so that I could make the right decision. Very quick response, outstanding quality of work and finishing touches, the place was left clean and tidy. Great communication and fair prices! I would highly recommend to anyone!"
 
 
Team:
Wayne Lever
 
 
 


Review 12 Feb 2019
Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Call out to a lock not working - door locked closed - unable to use door.
 
Cost: £45

"Immediately answered phone and able to attend on day of call - arrived when indicated. Very polite and tidy an explained everything thoroughly. Very reasonable charge - would definitely call again. "
 
 
 
 
 
 


Review 14 Jan 2019
Recommended by customer in NR1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced our faulty lock on front door
 

"Very prompt and Professional"
 
 
 
 
 
 


Review 11 Jan 2019
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace/Upgrade
Garage personal door lock
 
Cost: £75

"The service was very prompt and efficient. Work started within 30 minutes of my phone call and completed in a short time, leaving the area clean and tidy. Definitely recommend these Locksmiths."
 
 
 
 
 
 


Review 2 Nov 2018
Recommended by customer in NR6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair front door lock

"I was recommended this company by a work colleague who i called today regarding a issue with my dad front door, the company arrived within a hour repaired and all up working again, outstanding service and well recommended. thanks again. old catton"
 
 
Team:
not sure
 
 
 


Review 26 Oct 2018
Recommended by customer in NR1
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two door locks that were not working properly - one adjusted and other new cylinder with new keys. Work was professional and proportionate - there was no upsell - just very honest, professional advice.
 
Cost: £75
 

"Two door locks that were not working properly - one adjusted and other new cylinder with new keys. Work was professional and proportionate - there was no upsell - just very honest, professional advice. Cost of service was good value and Wayne was able to come out within two days, at a time that suited us."
 
 
Team:
Wayne
 
 
 


Review 1 Oct 2018
Recommended by customer in NR1
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Change of lock
 

"The service was excellent. Professional from start to completion of work. Will recommend. "
 
 
 
 
 
 


Review 27 Sep 2018
Recommended by customer in NR12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced centre section gearbox
Replaced spring cassettes in handles
Adjusted door alignment.
 
Cost: £120

"Excellent service. I phoned at 4.30pm Tuesday and by 10.15 Wednesday the job was finished, with door lock working perfectly. "
 
 
 
 
 
 


Review 20 Sep 2018
Recommended by customer in NR8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Change of lockers to front door, rear door and fence doors.
 
Cost: £119

"Helpful man, came out within an hour of first call, explained things carefully and even moved door foot plate that was sticking. Would recommend. "
 
 
 
 
 
 


Review 23 Jul 2018
Recommended by customer in NR3
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Change 2 mortice locks on front and back door, and provide 2 extra sets of keys.
 
Cost: £105

"Came out within a couple of hours. Did a very professional job. Reasonably priced. Would recommend."
 
 
 
 
 
 


Review 13 Jun 2018
Recommended by customer in NR9
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace rear door lock cylinder.
 
Cost: £57

"An excellent prompt service."
 
 
 
 
 
 


Review 21 May 2018
Recommended by customer in NR16
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Freeing and adjusting jammed patio door lock.
 
Cost: £45

"This morning foud Wayne via the Norfolk county.
Council trusted trader website.
E-mailed him pics and he returned a clear quote and arrived 45 minutes later and did the job brilliantly.
I recommend him highly.
Thank you: NCC trusted trader and Wayne."
 
 
 
 
Team:
Wayne Lever
 
 
 


Review 3 Apr 2018
Recommended by customer in NR28
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Work discussed with Wayne to find a workable solution for issues with front door locks.
Suitability for arthritis affected elderly lady.
 
Cost: £71

"No unnecessary work done, a real relief.
Very happy with both the solution and the quality of the work.
Bonus of extra keys cut as well!"
 
 
 
 
Team:
Wayne Lever
 
 
 


Review 8 Mar 2018
Recommended by customer in NR14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Front door and back door locks fitted.
 
Cost: £150

"Very happy with the service given and helpful advice about home security. "
 
 
 
 
 
 


Review 8 Feb 2018
Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To allow slave door of conservatory to lock.
 
Cost: £45

"Locksmith explained and showed me the poor workmanship of the conservatory builders which led to the poor locking of door."
 
 
 
 
 
 


Review 26 Jan 2018
Recommended by customer in NR13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To repair lock to front door,which was an emergency call-out.
 
Cost: £35

"Answered my call immediately which was very reassuring as I was feeling very worried as I could not lock my front door.
Was able to give me an indication of my time when he could attend, which was in a few hours time which was a relief to me that it could be sorted out so quickly.
Pleased he was able to repair the existing lock or reasonable charge.
"
 
 
 
 
 
 


Review 9 Nov 2017
Recommended by customer in NR2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Changing front door locks X 2.
 
Cost: £130

"Reliable and informative. Punctual and efficient. "
 
 
 
 
 
 


Review 6 Nov 2017
Recommended by customer in NR12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of old corroded 5 lever dead lock as rear garage door. Replace new lock with 2 keys.
Testes as both sides.
 
Cost: £65

"I am very satisfied with Mr.Lever's professional approach and the work done. He undertook the work on the same day I contacted him. "
 
 
 
 
 
 


Review 6 Nov 2017
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace front and rear door cylinders.
Replaced brass handle on front door.
 
Cost: £108

"Punctual and polite. Pointed out problems with our doors alignment and wear and tear.
Gave good advice and manage to fit new cylinders and door handles to our satisfaction. "
 
 
 
 
 
 

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