P T Lock & Safe

Where reputations count.

Unit 6, Henderson Business Centre, Ivy Road
Norwich
Norfolk
NR5 8AD

Locksmith

www.ptlockandsafe.co.uk

Email This Business

Tel 01603 812 613
Mobile 07956 912 807

Listed under: Alarm & Security Systems, Key Cutting, Locksmiths, Safe Engineers

100% recommended Rating 9.9/100
295 reviews since 2011

Satisfaction Ratings

Overall Rating	9.9 /10
Based on 295 reviews since 2011

Quality	9.9/10
The quality of the work was as expected and agreed

Tidy	9.9/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	9.8/10
The price represents value for money

Recent Reviews

" GR8 Glass has worked along side PT Lock&Safe for the best part of 7 years and we as a company would always recommend very highly their services to our clients and hope to continue a very good working ...." more

" Fantastic job, good me out of a night huddle. Thanks." more

" Very professional team." more

" Very punctual, friendly, polite service. Informed of how to care for new lock. Quick, clean workmanship. Good price." more

About Us
Information provided by the business
Legal Name: P T Lock & Safe.

We offer an efficient, polite and prompt service to our customers and take time to make sure that you are fully satisfied with the service we provide.

We are available in that emergency situation when you are locked out of your home or office. An engineer can also attend to offer a free survey and advice on your current security measures.

We offer a fully mobile service and are able to duplicate keys from our well stocked vehicles.

As safe engineers we can supply, service or open your safe and offer a transportation service if you are on the move.

For polite and friendly service please do not hesitate to call.

Review 17 Oct 2016 Recommended by customer in NR1 business P T Lock & Safe https://www.referenceline.com/locksmith-in-norwich-ptlocksafe-35833

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Show All

Customer Review

REPORT THIS REVIEW

Review 10 Oct 2016 Recommended by customer in NR10 business P T Lock & Safe https://www.referenceline.com/locksmith-in-norwich-ptlocksafe-35833

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

To Supply and fit white french doors for Ely Library. To supply shoot bolts.

"GR8 Glass has worked along side PT Lock&Safe for the best part of 7 years and we as a company would always recommend very highly their services to our clients and hope to continue a very good working relationship with them in the future. 10/10."

Team:
Phil Tucker

REPORT THIS REVIEW

Review 15 Aug 2016 Recommended by customer in NR18 business P T Lock & Safe https://www.referenceline.com/locksmith-in-norwich-ptlocksafe-35833

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

"Fantastic job, good me out of a night huddle. Thanks."

REPORT THIS REVIEW

Review 30 Oct 2015 Recommended by customer in NR12 business P T Lock & Safe https://www.referenceline.com/locksmith-in-norwich-ptlocksafe-35833

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Fitting a new lock.

"Very professional team."

REPORT THIS REVIEW

Review 14 Aug 2015 Recommended by customer in NR25 business P T Lock & Safe https://www.referenceline.com/locksmith-in-norwich-ptlocksafe-35833

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	5/10
The price represents value for money

Show All

Customer Review

Unlocked car which had self-locked with my car key in the boat. Kindly accessed my key by scrambling over the car seats.

REPORT THIS REVIEW

Review 1 Jul 2015 Recommended by customer in NR18 business P T Lock & Safe https://www.referenceline.com/locksmith-in-norwich-ptlocksafe-35833

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

New era vectis lock to front door.

"Very punctual, friendly, polite service. Informed of how to care for new lock. Quick, clean workmanship. Good price."

REPORT THIS REVIEW

Review 23 Jun 2015 Recommended by customer in NR5 business P T Lock & Safe https://www.referenceline.com/locksmith-in-norwich-ptlocksafe-35833

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Checking in a broken lock & seeing whether it needed to be replaced.

"The guys checked the lock, replace it (although it was fine & working),unbroken the mechanism,and showed me what they had done. They didn�t charge anything despite coming to me first thing and despite fitting a new mechanism. I would have no hesitation recommending P T Lock & Safe to anyone � always excellent."

REPORT THIS REVIEW

Review 1 Jul 2014 Recommended by customer in NR8 business P T Lock & Safe https://www.referenceline.com/locksmith-in-norwich-ptlocksafe-35833

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Open & change front door lock.

"I was satisfied with the work, carried out in professional friendly manner."

REPORT THIS REVIEW

Review 18 Jun 2014 Recommended by customer in NR9 business P T Lock & Safe https://www.referenceline.com/locksmith-in-norwich-ptlocksafe-35833

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Repair & replace UPVC door lock.

"Very speedy service, quick to come to the house. Excellent and very professional service. Left no waste and cleaned up after wash. Thank you"

REPORT THIS REVIEW

Review 5 Jun 2014 Recommended by customer in NR2 business P T Lock & Safe https://www.referenceline.com/locksmith-in-norwich-ptlocksafe-35833

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Replace sliding door lock & handle.

"Very friendly. They showed great knowledge doing the job & was confident in doing it."

REPORT THIS REVIEW

Review 15 May 2014 Recommended by customer in NR4 business P T Lock & Safe https://www.referenceline.com/locksmith-in-norwich-ptlocksafe-35833

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Repair patio door lock.

"Excellent service, very professional staff and friendly. Thanks Manuel."

REPORT THIS REVIEW

Review 3 May 2014 Recommended by customer in TS9 business P T Lock & Safe https://www.referenceline.com/locksmith-in-norwich-ptlocksafe-35833

Satisfaction Ratings


Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Adjust striker plate (replace).

"Quick response, knowledgeable. Good workmanship."

REPORT THIS REVIEW

Review 2 May 2014 Recommended by customer in NR9 business P T Lock & Safe https://www.referenceline.com/locksmith-in-norwich-ptlocksafe-35833

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Program Honda Jazz remote.

"Very quick, friendly & I was very impressed with Andy�s demeanour. Very happy with his experience."

REPORT THIS REVIEW

Review 7 Apr 2014 Recommended by customer in NR3 business P T Lock & Safe https://www.referenceline.com/locksmith-in-norwich-ptlocksafe-35833

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Repair UPVC door.

"Quick, efficient very professional."

REPORT THIS REVIEW

Review 7 Apr 2014 Recommended by customer in NR31 business P T Lock & Safe https://www.referenceline.com/locksmith-in-norwich-ptlocksafe-35833

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Open & change lock.

"Excellent service and advice. Prompt and friendly service."

REPORT THIS REVIEW

Review 1 Apr 2014 Recommended by customer in NR8 business P T Lock & Safe https://www.referenceline.com/locksmith-in-norwich-ptlocksafe-35833

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	9/10
There was little disruption and the site was left clear and tidy

Service	9/10
The team was friendly, helpful, considerate and professional

Value	9/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Change aro cylinder.

"Very helpful young man changed cylinder. Job well done."

REPORT THIS REVIEW

Review 1 Apr 2014 Recommended by customer in NR2 business P T Lock & Safe https://www.referenceline.com/locksmith-in-norwich-ptlocksafe-35833

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Change DDL.

"Fast, efficient, no hassle, very nice chap."

REPORT THIS REVIEW

Review 1 Apr 2014 Recommended by customer in NR9 business P T Lock & Safe https://www.referenceline.com/locksmith-in-norwich-ptlocksafe-35833

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

"Very satisfied."

REPORT THIS REVIEW

Review 1 Apr 2014 Recommended by customer in NR5 business P T Lock & Safe https://www.referenceline.com/locksmith-in-norwich-ptlocksafe-35833

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

"Very polite and efficient. Asked for relevant health and safety forms."

REPORT THIS REVIEW

Review 31 Mar 2014 Recommended by customer in NR17 business P T Lock & Safe https://www.referenceline.com/locksmith-in-norwich-ptlocksafe-35833

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	9/10
There was little disruption and the site was left clear and tidy

Service	9/10
The team was friendly, helpful, considerate and professional

Value	9/10
The price represents value for money

Show All

Good Practice

Charges

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Repairing door lock, refitting handles & lock.

"Efficient job, well done."

REPORT THIS REVIEW

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