Tank Replacement Services Ltd

Church Farm, Station Road, Wendling
Dereham
Norfolk
NR19 2NE

Oil Fired Plumbing & Heating

Listed under:  Oil Fired Boiler Service Repair & Installation, Oil Fired Condensing Boiler, Oil Tank Installers / Installation
99% recommended   Rating 9.6/10
1332 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 1332 reviews since 2010
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Prompt service of estimator for work. Prompt service for the work completed on time where slight change had to be made because of situation it was dealt with professionally."   more
 
" Arrived bang on time job completed very fast and professionally, no mess. Well done. "   more
 
" Excellent service quick turnaround to provide quick and do job. Did job quickly, efficiently, left area tidy, answered my questions - nice chaps, friendly and helpful Very good service at reasonable...."   more
 
" An excellent and reliable firm who re- arranged some work to help out two 86 year olds in an emergency. The work was carried out efficiently and pleasantly. Even staying on site until 6.45pm. to finis...."   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 93%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 92%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 18
agreed 22
Arrived 39
Brilliant 18
class 30
clean 53
clear 14
contact 15
courteous 23
David 29
definitely 21
efficient 201
efficiently 65
engineers 14
Excellent 202
explained 34
Extremely 26
fast 32
finish 37
fitted 21
friendly 142
good 188
Great 41
happy 41
helpful 131
highly 31
impressed 31
initial 31
Installation 58
oil 61
old 37
phone 39
pleasant 59
pleased 102
polite 89
professional 97
prompt 53
quick 77
quickly 61
recommend 106
replacement 31
satisfied 42
service 285
tank 167
Team 81
thank 62
tidy 99
TRS 54
workmen 39
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 Jan 2020
Recommended by customer in IP25
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of metal oil tank in same position as previous. On slabs not _______ as fell down on removal of old tank.
 
Cost: £1350

"Prompt service of estimator for work. Prompt service for the work completed on time where slight change had to be made because of situation it was dealt with professionally."
 
 
 
 
Team:
Lee
 
 
 


Review 13 Jan 2020
Recommended by customer in NR9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of 1000 litre heating oil tank and installation.
 
Cost: £1350

"Arrived bang on time job completed very fast and professionally, no mess. Well done. "
 
 
 
 
Team:
Lee James
 
 
 


Review 13 Jan 2020
Recommended by customer in CO7
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Brad James
 
 
 


Review 5 Jan 2020
Recommended by customer in NR10
 My Age: 50 - 59 
 I'm: Female 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install new steel oil tank remove old plastic tank change over oil.
 
Cost: £1450

"Excellent service quick turnaround to provide quick and do job.
Did job quickly, efficiently, left area tidy, answered my questions - nice chaps, friendly and helpful
Very good service at reasonable cost-wish all companies were as good as TRS!"
 
 
 
 
Team:
Brad Chris
 
 
 


Review 30 Dec 2019
Recommended by customer in NR16
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace leaking hot water tank supplying hot water for central leaking and hot water, moving tank to different position and replacing all pipework and new control flushing system.
 
Cost: £3540

"An excellent and reliable firm who re- arranged some work to help out two 86 year olds in an emergency. The work was carried out efficiently and pleasantly. Even staying on site until 6.45pm. to finish the work. We can thoroughly recommend this firm. "
 
 
 
 
Team:
Mark Reuben
 
 
 


Review 28 Dec 2019
Recommended by customer in PE34
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit of new 1000 liter oil tank.
 
Cost: £1350

"The two fitters were very helpful and explained exactly what would happen. Very friendly and involved me when needed."
 
 
 
 
Team:
Chris Brad
 
 
 


Review 27 Dec 2019
Recommended by customer in PE33
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Oil tank replaced.
 

"Very prompt service. Phoned on Monday with oil tank problems new tank delivered and fitted by Wednesday. Not bad for a week before Christmas. "
 
 
 
 
Team:
Lee
 
 
 


Review 27 Dec 2019
Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Chris Brad
 
 
 


Review 19 Dec 2019
Recommended by customer in IP17
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Chris Brad
 
 
 


Review 19 Dec 2019
Recommended by customer in NR20
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Oil tank replacement.
 
Cost: £1800

"Very punctual and efficient service. "
 
 
 
 
Team:
Brad
 
 
 


Review 19 Dec 2019
Recommended by customer in NR20
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Removal of oil tank, after emptying it, and installing a new one.
 
Cost: £1400

"Excellent, prompt and knowledgeable service. "
 
 
 
 
Team:
Chris
 
 
 


Review 19 Dec 2019
Recommended by customer in IP11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of oil tank.
 
Cost: £1980
 
 
Team:
Lee Mark
 
 
 


Review 16 Dec 2019
Recommended by customer in NR12
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement and installation of new bunded tank.
 
Cost: £1800

"The team arrived on the date, were incredibly fast and super efficient.
I thought it'd be on all day job but they were done in less than an hour!
Completely stress tree, highly recommended.
David was very good at coming over in his own time to assess and was always keeping us updated via email 10/10- will/would use again. "
 
 
 
 
Team:
Lee James
 
 
 


Review 16 Dec 2019
Recommended by customer in PE32
 My Age: 70 + 
 I'm: Male 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Replace oil tanks.
 
Cost: £1350

"I phoned and was given all the necessary details and an early date for the work to carried out. They arrived on time, carried out the work quickly and efficiently at the estimated price. "
 
 
 
 
Team:
Brad Mark
 
 
 


Review 16 Dec 2019
Recommended by customer in NR20
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced domestic heating oil tank.
 
Cost: £1250
 
 
Team:
Chris Jimmy
 
 
 


Review 13 Dec 2019
Recommended by customer in PE33
 My Age: 60 - 69 
 I'm: Male 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Provide new tank and hard standing.
 
Cost: £2560

"Excellent company to work with. Very friendly and profession would have no second thoughts about recommended them. "
 
 
 
 
Team:
Lee Mark
 
 
 


Review 10 Dec 2019
Recommended by customer in NR9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement oil tank.
 
Cost: £1400

"All work carried out very promptly efficiently no hesitation in recommending. "
 
 
 
 
Team:
Lee Mark
 
 
 


Review 9 Dec 2019
Recommended by customer in NR20
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace oil tank.
 

"Excellent service all round."
 
 
 
 
Team:
Chris Brad
 
 
 


Review 9 Dec 2019
Recommended by customer in CO5
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New tank (steel) removal of old tank and transfer of oil in old tank.
 

"Excellent service from start to finish. Very happy would recommend the company.
Good workmen."
 
 
 
 
Team:
Lee Chris
 
 
 


Review 5 Dec 2019
Recommended by customer in NR20
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New replacement oil tank (metal)
 
Cost: £1400

"All done with no fuss or mess good company. "
 
 
 
 
Team:
Lee Mark
 
 
 

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