Tank Replacement Services Ltd

Church Farm, Station Road, Wendling
Dereham
Norfolk
NR19 2NE

Oil Fired Plumbing & Heating

Listed under:  Oil fired boiler - Plumbing, Oil Fired Boiler Service Repair & Installation, Oil Tank Installers / Installation
99% recommended   Rating 9.5/10
1204 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 1204 reviews since 2010
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Prompt service on a Sunday as oil tank had a leak and ensured no oil entered the ground around the tank. "   more
 
" Thank you David, Scott and Jimmy! What a pleasure to deal with TRS, proper old fashioned service in 2019. Brilliant!"   more
 
" Very pleased, particularly as they still come in the pouring rain!"   more
 
" Very responsive to urgent need (tracked oil tank) very efficient in communicating and excellent work. Was very impressed. "   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 93%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 91%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 18
agreed 20
Arrived 34
Brilliant 16
class 26
clean 47
clear 13
contact 15
courteous 22
customer 13
David 23
definitely 19
efficient 183
efficiently 54
engineers 13
excellent 171
explained 26
Extremely 24
Fast 29
finish 29
Friendly 134
Good 171
Great 33
happy 39
helpful 123
highly 27
impressed 28
initial 29
installation 53
oil 55
old 34
phone 36
pleasant 56
pleased 98
polite 84
professional 89
Prompt 50
Quick 65
quickly 55
recommend 92
Replacement 29
satisfied 39
service 253
tank 157
team 74
Thank 58
tidy 88
TRS 51
workmen 35
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 18 Jun 2019
Recommended by customer in NR10
 My Age: 70 + 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Transfer my oil from tank to temporary one then installing new oil tank.
 
Cost: £2300

"Prompt service on a Sunday as oil tank had a leak and ensured no oil entered the ground around the tank. "
 
 
 
 
Team:
Lee Chris
 
 
 


Review 14 Jun 2019
Recommended by customer in NR21
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement oil tank.
 
Cost: £1900

"Thank you David, Scott and Jimmy! What a pleasure to deal with TRS, proper old fashioned service in 2019. Brilliant!"
 
 
 
 
Team:
Scott Jimmy
 
 
 


Review 12 Jun 2019
Recommended by customer in NR19
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New tank.
 
Cost: £1800
 
 
 
 


Review 12 Jun 2019
Recommended by customer in CO6
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1750

"Very pleased, particularly as they still come in the pouring rain!"
 
 
 
 
Team:
Lee Chris
 
 
 


Review 7 Jun 2019
Recommended by customer in CO11
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement oil tank, transfer remaining oil, remove old tank and replace.
 
Cost: £1450

"Very responsive to urgent need (tracked oil tank)
very efficient in communicating and excellent work. Was very impressed. "
 
 
 
 
Team:
Chris Lee
 
 
 


Review 2 Jun 2019
Recommended by customer in IP13
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace a steel oil tank
 
Cost: £1450

"Arrived on time and worked quickly and tidily. All completed in less than 2 hours.
Very pleased that this is a British made steel tank and that they take away the old tank to recycle all included in the cost. "
 
 
 
 
 
 


Review 28 May 2019
Recommended by customer in PE32
 My Age: 70 + 
 I'm: Female 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement oil tank.
 
Cost: £1350

"Good tidy job done. "
 
 
 
 
 
 


Review 27 May 2019
Recommended by customer in CO6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement and disposal of oil tank.
 
Cost: £1980

"Brilliant firm.
Work carried out at time and date agreed.
Staff very efficient. Very pleased with all aspects. Have recommended to our neighbor. "
 
 
 
 
 
 


Review 24 May 2019
Recommended by customer in CO7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of oil storage tank (to replace old tank)
 
Cost: £2340

"I felt confident that the work was carried out to a high standard"
 
 
 
 
 
 


Review 24 May 2019
Recommended by customer in NR31
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Tank installation.
 
Cost: £1950

"Completely satisfied brilliant."
 
 
 
 
 
 


Review 23 May 2019
Recommended by customer in IP14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 5/10
There was little disruption and the site was left clear and tidy
Service 5/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of metal oil tank and replace with double skin plastic 1750 liter tank.
 
Cost: £2400
 
 
Team:
No Idea
 
 
 


Review 23 May 2019
Recommended by customer in NR32
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and install 1 x steel 11250 litre heating oil storage tank with Atkinso Tank master. on to existing piece.
 
Cost: £1500

"Arrived on time. Very pleasant, completed task, cleaned up and left. "
 
 
 
 
 
 


Review 20 May 2019
Recommended by customer in NR13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace existing 1 inch black iron feed (Oil)
 
Cost: £1440

"Excellent service from start to finish. Prompt reliable and efficient. Team brilliant !
Thank you."
 
 
 
 
Team:
Scott Mark
 
 
 


Review 20 May 2019
Recommended by customer in NR21
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit new oil tanker.
 
Cost: £1400

"The team turned up early, very polite and completed the task with no problems. There service was as good as it was when they fitted our original tank 16 years ago.
Well done. "
 
 
 
 
Team:
Mark C
 
 
 


Review 20 May 2019
Recommended by customer in CO6
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Draining and removal of oil tank.
 
Cost: £420

"Everything went smoothly. "
 
 
 
 
Team:
David Elvin
 
 
 


Review 17 May 2019
Recommended by customer in NR27
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 17 May 2019
Recommended by customer in IP21
 My Age: 70 + 
 I'm: Male 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Metal oil tank fitted.
 
Cost: £1600
 
 
 
 


Review 14 May 2019
Recommended by customer in IP18
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Oil tank replacement.
 
Cost: £2230
 
 
Team:
David Elvin
 
 
 


Review 13 May 2019
Recommended by customer in CO3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Provision and siting of new tank.
 
Cost: £2220
 
 
 
 


Review 10 May 2019
Recommended by customer in PE32
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Oil/Kero tank
Replacement and relocation - Domestic
 
Cost: £4176

"Excellent work, neat, tidy, sensitive to our rural environment, very nice to deal with impeccable workmanship."
 
 
 
 
Team:
David Elvin Scott Mark
 
 
 

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