Tank Replacement Services Ltd

Church Farm, Station Road, Wendling
Dereham
Norfolk
NR19 2NE

Oil Fired Plumbing & Heating

Listed under:  Oil fired boiler - Plumbing, Oil Fired Boiler Service Repair & Installation, Oil Tank Installers / Installation
99% recommended   Rating 9.6/10
1229 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 1229 reviews since 2010
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Completed efficiently. "   more
 
" Work as quoted. Site left clean. "   more
 
" Job well done, and done the day after my initial phone call, we were glad of the quick response as the old tank was leaking. "   more
 
" Excellent, efficient and courteous service. "   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 93%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 91%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 18
agreed 20
Arrived 35
Brilliant 16
class 26
clean 48
clear 13
contact 15
courteous 23
customer 13
David 24
Definitely 19
efficient 189
efficiently 56
engineers 13
Excellent 180
explained 26
fast 30
finish 31
friendly 135
good 177
great 35
happy 39
helpful 123
Highly 27
impressed 28
initial 30
installation 54
oil 56
old 36
phone 37
pleasant 56
pleased 100
polite 84
professional 92
prompt 51
quick 68
quickly 56
recommend 93
replacement 29
satisfied 39
service 261
tank 160
team 75
Thank 61
tidy 89
TRS 52
workers 25
Workmen 36
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 Aug 2019
Recommended by customer in CO16
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
As quote.
 

"Completed efficiently. "
 
 
 
 
Team:
Scoee
 
 
 


Review 14 Aug 2019
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re-site and install new oil tank.
 
Cost: £3900

"Work as quoted.
Site left clean. "
 
 
 
 
 
 


Review 12 Aug 2019
Recommended by customer in CO9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and installation of 1 x Rototek V1400 litre heating oils storage tank with Atkinson Tank master, onto existing supporting base.
 
Cost: £1400

"Job well done, and done the day after my initial phone call, we were glad of the quick response as the old tank was leaking. "
 
 
 
 
Team:
Chris Mark
 
 
 


Review 12 Aug 2019
Recommended by customer in NR20
 My Age: 50 - 59 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Oil tank replacement.
 
Cost: £1400

"Excellent, efficient and courteous service. "
 
 
 
 
 
 


Review 8 Aug 2019
Recommended by customer in NR12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of defective plastic oil tank and disposal. Supply and install replacement steel oil tank.
(Tank 2 1250 ltr - domestic heatic oil)
 
Cost: £1450

"Very good work and service, new tank appear to be good quality - reflected in price?"
 
 
 
 
 
 


Review 8 Aug 2019
Recommended by customer in NR20
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New metal oil tank plus removed old one.
 
Cost: £1400

"Work carried out efficiently as per quote
Easy and hassle free. "
 
 
 
 
 
 


Review 8 Aug 2019
Recommended by customer in PE30
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove old tank supply and fit new. Fill up with oil from old tank all completed.
 
Cost: £1500

"Very efficient, very quick and responding to crises. The guys that carried out the work, were excellent in every way possible "
 
 
 
 
Team:
Scott Mark
 
 
 


Review 8 Aug 2019
Recommended by customer in IP20
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New metal oil tank. Empty oil from old tank, then transfer to new tank.
 
Cost: £1440

"Lee and Chris did a great job for us. Very good service two friendly workmen. "
 
 
 
 
Team:
Lee Chris
 
 
 


Review 8 Aug 2019
Recommended by customer in PE32
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit new oil tank and watchman.
 

"Good job well done very pleased. "
 
 
 
 
 
 


Review 8 Aug 2019
Recommended by customer in PE34
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and install oil storage tank, remove old tank, pump oil remaining and old tank to new.
 
Cost: £1450

"Phoned reported leaking tank on 1st august at 8:30am. By 1pm on the same day, existing oil had been pumped into housing tank. Old tank was removed. By 11am on 2nd august new tank installed and oil pumped back in
Excellent job!"
 
 
 
 
Team:
David Elvin Lee
 
 
 


Review 2 Aug 2019
Recommended by customer in IP26
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace and install oil tank, removing oil from old to new.
 
Cost: £2100

"Prompt, efficient service.
Thank you."
 
 
 
 
Team:
Lee Mark
 
 
 


Review 31 Jul 2019
Recommended by customer in NR27
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and installation of heating tank.
 
Cost: £1800

"Very good communication by telephone and email even a payment reminder by email. Very good company. Great service with a smile. "
 
 
 
 
Team:
David Elvin
 
 
 


Review 29 Jul 2019
Recommended by customer in PE32
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace and relocate oil tank.
 
Cost: £2160

"Excellent service. "
 
 
 
 
Team:
Scott
 
 
 


Review 25 Jul 2019
Recommended by customer in IP9
 My Age: 60 - 69 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace split oil tank.
 
Cost: £1450

"Professional and efficient from start to finish. "
 
 
 
 
Team:
Lee Jimmy
 
 
 


Review 25 Jul 2019
Recommended by customer in NR29
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and installation of new oil tank.
 
Cost: £2220

"Excellent workers, efficient and tidy. Very pleased with work and professionalism. Would recommend. "
 
 
 
 
 
 


Review 25 Jul 2019
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace leaking oil tank.
 
Cost: £1350

"Excellent from start to finish in all emergency situation. Thank you. "
 
 
 
 
Team:
Scott Reuben
 
 
 


Review 22 Jul 2019
Recommended by customer in NR12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of oil tank.
 
Cost: £1900

"Excellent job done, very quick and efficient. "
 
 
 
 
Team:
Chris Lee
 
 
 


Review 21 Jul 2019
Recommended by customer in NR35
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of a plastic oil tank to a steel oil tank.
 
Cost: £1300

"Two top men, they did good job. Very professional operation. "
 
 
 
 
Team:
Scott Mark
 
 
 


Review 12 Jul 2019
Recommended by customer in IP7
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and install 1000 ltr bunded plastic oil tank and remove and dispose of existing metal tank.
 
Cost: £2160

"Excellent service from TRS."
 
 
 
 
Team:
Lee
 
 
 


Review 9 Jul 2019
Recommended by customer in PE34
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and installation of domestic oil storage tank.
 
Cost: £1400

"Supply etc completed to a high standard. "
 
 
 
 
 
 

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