R J Russell Decorators Ltd

477-481 Dumbarton Road
Clydebank
West Dunbartonshire
G81 4DT

Painter & Decorator

Listed under:  Painters & Decorators / Painting & Decorating
100% recommended   Rating 9.8/10
11 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 11 reviews since 2016
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.9/10 Value Rating 9.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" John and Gordon were very hardworking, polite and tidy. The work completed was to a fantastic standard and they were very thorough in their paint work. I would have no hesitation recommending R J Russ...."   more
 
" Very meticulous work. Informed me of any issues as they arose and remedial work required to correct them. "   more
 
" Good clean and pro service Banter and Jokes could be improved. "   more
 
" Completed the job to a high standard and within the time scales and quote. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

clean 3
decorators 2
friendly 2
good 3
Gordon 2
happy 2
standard 3
tidy 2
2015 1
arose 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 4 Oct 2019
Recommended by customer in G62
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painting outside of house, fixing round windows. Painting garage and front wall to include wood work.
 
Cost: £1470

"John and Gordon were very hardworking, polite and tidy. The work completed was to a fantastic standard and they were very thorough in their paint work. I would have no hesitation recommending R J Russell decorators ltd to anyone and will only be too happy to use them again.
It is refreshing to find reliable tradesmen who you dont have to constantly chase that are reasonably priced and have a very high standard of work. "
 
 
 
 
Team:
John Gordon
 
 
   Business Reply:

Thank you Roseanne for taking the time to leave your comments in respect of the recent job completed, We all at RJ Russell Dec appreciate them.

Ralph.
 


Review 15 Jul 2019
Recommended by customer in G81
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painting outside windows and doors and minor repairs to woodwork.
 
Cost: £417

"Very meticulous work. Informed me of any issues as they arose and remedial work required to correct them. "
 
 
 
 
Team:
Big Gordon
 
 
   Business Reply:

Thanks Bernadette for your recent five star review, it goes along way in maintaining the standards that we set when starting our businesses almost 3o years ago and no matter the size or cost of any project, standards will not dropped.

Regards Ralph.
 


Review 27 May 2019
Recommended by customer in G82
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Prep and painting outside window sills downpipes and all.
 
Cost: £4003

"Good clean and pro service Banter and Jokes could be improved. "
 
 
 
 
Team:
Big John Gordon
 
 
   Business Reply:

Thank you Mr W for leaving your 10/10 review.
I have had a word with the lads about improving there patter and jokes.
We look forward to being of service to you again in the future.
Regards Ralph.
 


Review 23 Apr 2019
Recommended by customer in G15
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
External painter work.
See quote.
 

"Completed the job to a high standard and within the time scales and quote. "
 
 
 
 
Team:
Big John Gordon
 
 
   Business Reply:

Thank you Natasha for taking the time to submit a review in respect of all internal and external works carried out at Cranog Care Home over Spring Time.

Regards Ralph.
 


Review 18 Apr 2019
Recommended by customer in G15
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Internal rooms throughout, including wall boarding
 
Cost: £870

"Carried out the work to a high quality standard"
 
 
 
 
 
   Business Reply:

Thank You Natasha for the 100% review. We take these reviews very seriously as they help us maintain our high standard of workmanship and customer care.

Kind Regards

Ralph.


 


Review 13 Nov 2018
Recommended by customer in G60
 My level of experience of similar services: Beginner 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Paint, paper, hall landing and stair
 
Cost: £840
 
 
Team:
John Stewart
 
 
   Business Reply:

Thank You Mr C for the five star review that you submitted to reference line regarding redecoration to your hall and stairs.

Regards Ralph Russell.
 


Review 20 Mar 2018
Recommended by customer in G60
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Refurbish living room.
 
Cost: £752

"Very very pleased."
 
 
 
 
Team:
John Ross
 
 
   Business Reply:

Thank You Mr C for taking time to send a favourable review in respect of redecoration and associated works carried out to your living room, Its very much appreciated.

Regards Ralph Russell.
 


Review 30 Mar 2017
Recommended by customer in G82
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removed water damaged section of ceiling Re - sheeted entire entrance hallway ceiling filled, taped and applied 2 coats of emulation to ceilings and walls at Hallway and stairs.

Applied white coat and gloss to previously painted wood work at same.

Wasted all finished woodwork and removed all debris from site.
 
Cost: £1536

"Extra to the above removed bannister and moved small pieces of furniture for me. Great as I have mobility problems floor and stairs covered in sheeting carpets always hovered after work boss(Ralph) made several visits to check on process and did a final inspection the day after they finished to make sure I was happy with the work. Gordon, David were very friendly and cheerful and certainly went the extra mile. I can't praise them highly enough. Will recommend them to all my friends. A friend recommended the firm after recent work."
 
 
 
 
Team:
David Gordon
 
 
   Business Reply:

Thank you for the five star rating submitted to Referenceline regarding painter and joiner works carried out to your hall and stairway.

Regards Ralph.
 


Review 9 Oct 2016
Recommended by customer in G81
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Preparation to bedroom after water damage. Strip where required. Walls lined where required. Paper 1 wall and paint ceiling walls and woodwork.
 
Cost: £828

"Very courteous, clean and tidy. Punctual and professional decorators."
 
 
 
 
Team:
John Stewart Gordon Odonnell
 
 
   Business Reply:

Thank You Mrs C for submitting your reply to referenceline in respect of water ingress repair and redecoration to your Bedroom. These reviews help us to moneter how we preform and help us to improve on our procedures.

Regards Ralph.
 


Review 3 Jun 2016
Recommended by customer in G60
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply materials
wallpaper
preparatory works
Apply 2 coats paint on ceiling undercoat
9 rolls wallpaper
To renew skirting
 
Cost: £836

"Job well done. Good working men clean up after them. Date 10 November 2015."
 
 
 
 
 
   Business Reply:

Thanks Barbara for your honest review submitted to referencencline in respect of works carried out at your home. We will use your review and score to improve on any of our procedures where required.

Thanks Again.

Ralph.
 


Review 27 May 2016
Recommended by customer in G84
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
External woodwork including soffits and window frame varnishing.
 
Cost: £890

"Workers were friendly and conscientious and good time keepers."
 
 
 
 
 
   Business Reply:

Thank You Norman for your kind review submitted with regards to the external painting carried out at your place.

Regards Ralph.
 

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