Bright New Start

Murrayfield, Parkgate
Dumfries
Dumfries & Galloway
DG1 3NG

Painter & Decorator

Listed under:  Painters & Decorators / Painting & Decorating
96% recommended   Rating 10/10
24 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 24 reviews since 2016
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.9/10 Value Rating 9.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very impressed with Phil Holland's work. He worked hard and was very tidy. Very nice person to deal with. "   more
 
" Did a great job. "   more
 
" Phil was very methodical friendly, professional and offered us very useful advice including delivery of samples to help us decide. Would definitely use him again. Pleasure to have around. "   more
 
" Excellent job."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

bright 2
clean 4
complaints 2
definitely 5
Excellent 4
friendly 4
Good 4
great 5
hard 2
help 2
helpful 3
Holland 2
mess 2
Phil 8
pleasant 2
pleased 2
professional 3
recommend 6
tidy 6
unforeseen 2
working 2
workmanship 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 Apr 2019
Recommended by customer in DG1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 bedrooms and ensuite
1 bathroom.
8 doors - both sides
Emulsion - walls and doors painted.
 
Cost: £865

"Very impressed with Phil Holland's work. He worked hard and was very tidy.
Very nice person to deal with. "
 
 
 
 
Team:
Phil Holland
 
 
 


Review 11 Sep 2018
Recommended by customer in DG1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Stripped wall and papered bedroom.
 
Cost: £450

"Did a great job. "
 
 
 
 
Team:
Phil
 
 
 


Review 20 Aug 2018
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painting master bedroom including woodwork and new wardrobe surrounds and window frames.
 
Cost: £365

"Phil was very methodical friendly, professional and offered us very useful advice including delivery of samples to help us decide. Would definitely use him again. Pleasure to have around. "
 
 
 
 
 
 


Review 27 Jun 2018
Recommended by customer in DG1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painting 3 rooms hallway and bathroom ceiling.
 

"Excellent job."
 
 
 
 
Team:
Phil
 
 
 


Review 19 Jun 2018
Recommended by customer in DG5
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Wall paper stairs, hallway and landing.
 
Cost: £200

"Very professional hard working. Got straight on with the job. Left the area clean and tidy. Absolutely recommend!"
 
 
 
 
Team:
Phil
 
 
 


Review 14 May 2018
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very professional job.
Extremely tidy worker.
Pleasant and reliable.
 
Cost: £200

"Marvelous job, executed well.
Prepared area fabulously.
No mess even hovered the floor when job finished.
Would highly recommend."
 
 
 
 
Team:
Phil Holland
 
 
 


Review 8 May 2018
Recommended by customer in DG2
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Paint and decorate bedroom, hall, stairs, dining room and kitchen.
Repair walls, ceiling and woodwork.
Paint, wall paper and emulsion where required.
 
Cost: £1500

"Clean, tidy and very professional."
 
 
 
 
Team:
Phil Holland
 
 
 


Review 8 Dec 2017
No Recommendation by customer in DG10
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painting and decorating.
 
Cost: £570

"Excellent work! Phil was friendly and efficient!"
 
 
 
 
Team:
Phil
 
 
 


Review 18 Oct 2017
Recommended by customer in DG11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painting outside of house.
 
Cost: £1700

"Excellent job
Good communication
i always knew when to expect him
Neat and Tidy
Pleasant
"
 
 
 
 
Team:
Phil Holland
 
 
 


Review 22 Aug 2017
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painting kitchen following installation of new fitted kitchen.
Painting inside of wardrobe and cupboard in bedroom.
 
Cost: £287

"Great decorating job by Phil after our new kitchen was installed. He also freshened up the inside of a built-in wardrobe plus a new cupboard where the old hot water tank had been located.

Clean, tidy and great attention to detail.

1st of many jobs for bright new start as we upgrade the house. "
 
 
 
 
Team:
Phil
 
 
 


Review 3 Jul 2017
Recommended by customer in DG10
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painting wall paper hanging.
 
 
 
Team:
Phil
 
 
 


Review 21 Dec 2016
Recommended by customer in DG10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Decorated large victorian lounge - papered a feature wall, lined and painted all other walls. Painted ceiling and cornice. All walls were also stripped of old paper and properly prepared.
 
Cost: £450

"Phil was very helpful and patient as I dithered over paint colors. He never put pressure on me to make up my mind and, in the end, it was he who found the perfect paint to complement my paper. He is a perfectionist and the quality of his workmanship is testament to that. I couldn't be more pleased with the end result. "
 
 
 
 
Team:
Phil Holland
 
 
   Business Reply:

Thankyou Mrs S, you made the decisions, not dithering, more like taking your time to get the perfect match
 


Review 12 Dec 2016
Recommended by customer in DG1
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Phil
 
 
 


Review 15 Sep 2016
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painted outside of house.
 
Cost: £716

"Great job. Really pleased. Happy to recommend."
 
 
 
 
Team:
Phil
 
 
 


Review 8 Sep 2016
Recommended by customer in SK16
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Show All
 
 
Customer Review
 
Decorate Lounge.
 
Cost: £390

"Always punctual, reliable and always on time. Cleans any mess up. Very pleasant manner."
 
 
 
 
Team:
Phil
 
 
 


Review 6 Sep 2016
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painting and glossing bedroom.
 

"Would recommend P. Holland to friends - family. Would definitely use him again."
 
 
 
 
Team:
Phil Holland
 
 
 


Review 15 Aug 2016
Recommended by customer in DG1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Preparation of all surfaces before painting outside of the house, also a small job to kitchen ceiling and hall wall.
 
Cost: £523

"Very good job, no complaints with his workmanship or manners, always willing to help."
 
 
 
 
Team:
Phil Holland
 
 
 


Review 27 Jul 2016
Recommended by customer in DG2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Well done.
 
Cost: £300

"Great guy."
 
 
 
 
Team:
Phil
 
 
 


Review 25 Jul 2016
Recommended by customer in DS2
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Prepare a surface to receive paint cement areas affected by cavity installation work and paint to external rough cast front and rear of property. Window and door areas included
 
Cost: £495

"I found Phil to be very friendly, good communicator clean worker and very helpful. I would definitely recommend him.
M. Barr."
 
 
 
 
Team:
Phil
 
 
 


Review 4 Jul 2016
Recommended by customer in DG2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Dwelling house outside paintwork.
 
Cost: £929

"Phil went beyond normal scope of work to overcome unforeseen issues."
 
 
 
 
Team:
Phil
 
 
 

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