Tom Allan Painter & Decorator

Maranda, Dunscore
Dumfries
Dumfries & Galloway
DG2 0SS

Painter & Decorator

Listed under:  Painters & Decorators / Painting & Decorating
100% recommended   Rating 9.8/10
12 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 12 reviews since 2016
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Recommended to 2 friends who had work carried out with him and was thoroughly pleased with what was done."   more
 
" A good job. Well done. "   more
 
" We agreed the work would be done when weather permitted which worked well. The team also worked over weekends to complete the job. It was all done in timely manner with good humor all round. "   more
 
" Some issues about an extra application of lining paper to ensure flat walls but this was successfully resolved. We are pleased with the work which was completed to a high standard."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 92%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 67%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

clean 2
good 3
manner 2
pleased 4
professional 2
recommend 3
Reliable 2
result 2
thoroughly 2
tidy 3
Tom 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 26 Mar 2019
Recommended by customer in DG1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bedroom, ceiling and walls emulsioned and wood work painted, woodwork in hall, kitchen painted, bathroom ceiling emulsioned.
 
Cost: £550

"Recommended to 2 friends who had work carried out with him and was thoroughly pleased with what was done."
 
 
 
 
Team:
Tom Allan
 
 
 


Review 5 Sep 2017
Recommended by customer in DG2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painting the houses.

 
Cost: £11850

"A good job. Well done.
"
 
 
 
 
 
 


Review 23 Aug 2017
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painting interior of house including kitchen, 5 bedrooms, dining and sitting rooms, hall and stairwell; exterior front door including plaster work and joinery.
 
Cost: £3865

"We agreed the work would be done when weather permitted which worked well. The team also worked over weekends to complete the job. It was all done in timely manner with good humor all round.
"
 
 
 
 
 
 


Review 27 Apr 2017
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Strip and prepare lounge and dining room/hall, stairs and landing.
Lining paper and emulsion to ceiling and walls. Satinwood paint/varnish to doors, strikings and window sills.
 

"Some issues about an extra application of lining paper to ensure flat walls but this was successfully resolved. We are pleased with the work which was completed to a high standard."
 
 
 
 
Team:
Andrew Ward
 
 
 


Review 21 Mar 2017
Recommended by customer in DG2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Inside: Painted two new handrails on a stair case and handling prime(undercoat gloss) on landing.

Outside: Two coats an all masonry, gutters, down pipes etc an front of house and all work on extension.
 
Cost: £480

"Fantastic results. Very clean, tidy and no problem where asked to do extra work from original request. Very meticulous about his work and can thoroughly recommend. "
 
 
 
 
Team:
Tom Jack
 
 
 


Review 9 Jan 2017
Recommended by customer in DG2
 My Age: 30 - 39 
 I'm: Female 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Paint and decorate internal rooms of whole house.
 
Cost: £2200

"Very reliable, tidy, trustworthy and efficient. Very Pleased with finished result."
 
 
 
 
 
 


Review 25 Nov 2016
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painting two rooms.
 
Cost: £695
 
 
 
 


Review 23 Oct 2016
Recommended by customer in DG2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To paint bathroom, en suite and hallway including ceilings, wall and woodwork.
 
Cost: £430

"We were very pleased with the work carried out by Tom Allan. This is the second time he has carried out work for us and we would definitely use him again."
 
 
 
 
 
 


Review 22 Sep 2016
Recommended by customer in DG2
 My Age: 70 + 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Decoration of bathroom.
 
Cost: £80

"Tom has done decorating for many years for me.

Would not go passed him.

Professional in his work and manner. "
 
 
 
 
 
 


Review 19 Sep 2016
Recommended by customer in DG2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Some exterior "outside" painting.
 
Cost: £448

"Reliable, clean and tidy good communications re weather etc, would recommend to friends/family. "
 
 
 
 
 
 


Review 19 Sep 2016
Recommended by customer in DG1
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Prepare and redecorate a large hallway and three rooms, plus outside work.
 
Cost: £1475

"First class job and the preparation work is top stuff. Pleasure to deal with."
 
 
 
 
Team:
Tom Allan
 
 
 


Review 16 Sep 2016
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painting outside of house.
 
Cost: £2540

"I would certainly recommend Tom to anyone needs work done. He is very professional his quality of work is outstanding and at the same time he is very friendly and helpful when it comes to advice and service. I was also delighted with the cost of the Tom and the end result."
 
 
 
 
 
 

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