John Brough

83 Clepington Road
Dundee

DD4 7BJ

Painter & Decorator

Listed under:  Painters & Decorators / Painting & Decorating
100% recommended   Rating 9.8/10
52 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 52 reviews since 2008
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Friendly, efficient, first class service. No mess and completed as requested and on time. "   more
 
" My brother told me about this firm even though based in Scotland the firm made the effort. I did a face time with them to show the work needed, and they told me the cost which I was extremely happy wi...."   more
 
" The firm made me feel comfortable with their attitude to work, as I am at work all day I was happy to leave them a key as I felt they was trustworthy - and did a great job no mess and very professiona...."   more
 
" Wow, what a fantastic job clean, tidy, really friendly even recommended to another family member. So he did both jobs on there visit Essex."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 98%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 95%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 95%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 2
advice 3
Advised 3
agreed 2
attitude 3
booked 2
Brough 4
class 2
clean 4
cleaned 2
completely 4
contact 2
definitely 3
Discussed 2
efficient 2
Excellent 12
extremely 4
family 3
finish 4
Friendly 7
friends 3
good 3
great 4
happy 7
helpful 3
highly 3
John 11
mess 2
need 2
paint 2
Pleasant 2
Pleased 6
professional 9
really 2
recommend 7
requested 2
result 2
room 2
satisfied 2
scheme 2
service 4
standard 6
tidy 11
tradesman 2
trouble 2
trustworthy 6
working 2
workmanship 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 Apr 2019
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Living room redecoration following leak through ceiling.
 

"Friendly, efficient, first class service. No mess and completed as requested and on time. "
 
 
 
 
 
 


Review 9 Apr 2019
Recommended by customer in SS13
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Front room painted and wallpaper.
Bed room. Painted x 2
 
Cost: £1200

"Wow, what a fantastic job clean, tidy, really friendly even recommended to another family member. So he did both jobs on there visit Essex."
 
 
 
 
 
 


Review 9 Apr 2019
Recommended by customer in WA8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two small bedrooms. Hall way- small kitchen.
 
Cost: £950

"The firm made me feel comfortable with their attitude to work, as I am at work all day I was happy to leave them a key as I felt they was trustworthy - and did a great job no mess and very professional and dead funny too. "
 
 
 
 
 
 


Review 9 Apr 2019
Recommended by customer in SS16
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hallway. Landing kitchen painted
No wall paper.
 
Cost: £1150

"My brother told me about this firm even though based in Scotland the firm made the effort. I did a face time with them to show the work needed, and they told me the cost which I was extremely happy with. "
 
 
 
 
 
 


Review 9 Apr 2019
Recommended by customer in DD4
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hall and livingroom paperd.
 

"John made a lovely job in our home. He was very professional and always tidy. He respected our home whilst working in it. Would highly recommend - friends have already booked in. "
 
 
 
 
 
 


Review 19 Jun 2018
Recommended by customer in OD4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Decorating to outside of house. Windows doors down pipes etc.
 
Cost: £759

"Work was carried out to an excellent standard. Would highly recommend this firm to other people."
 
 
 
 
 
 


Review 16 Jun 2018
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painting and papering large dining room.
 
Cost: £650

"Trustworthy, good price friendly.
Booked John again to decorate another room.
Excellent work."
 
 
 
 
Team:
John
 
 
 


Review 7 Mar 2018
Recommended by customer in DD2
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Scrapping and papering kitchen.
 
Cost: £220

"Work was Completed to a high standard I was very pleased. "
 
 
 
 
 
 


Review 27 Feb 2018
Recommended by customer in DD4
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Wallpaper dining room and emulsion ceiling-undercoat/gloss doors and skirtings.
 
Cost: £250

"Extremely pleased with the quality of workmanship provided.
Punctual,professional and a pleasure to have in home.
Will definitely use again.
Thank you."
 
 
 
 
 
 


Review 21 Jun 2017
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painting and papering dining room.
 
Cost: £450

"Excellent job and very friendly."
 
 
 
 
 
 


Review 3 May 2017
Recommended by customer in DD3
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painting 2 rooms and touch up work throughout our other offices. Included moving future etc.
 
Cost: £437

"Advised appropriate top times for paint and findings. Work done to a very high standard. Discussed optics/progress with us at all tries. Friendly and helpful and professional job performed for us. Very satisfied. "
 
 
 
 
 
 


Review 6 Apr 2017
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painting a study.
 
Cost: £240

"He was very punctual and efficient, tidy and professional. Very excellent work we are very pleased indeed."
 
 
 
 
 
 


Review 8 Jul 2016
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Decoration of dining room: Strip & repaper ceiling-emulsion all walls and ceiling-gloss paint wood work. Front door: Repaint door and fascia woodwork. Iron Gates: Re paint with Hammerite.
 
Cost: £957

"Excellent work."
 
 
 
 
 
 


Review 3 Jun 2016
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Stick wallpaper - hall and stairs repapered.
Paint ceilings x 2, hall and bathroom
Paint walls x 2 hall/stairs
Paint stingers x 2 hall/stairs
varnishing doors x 2 hall/stairs/bannisters.
 
Cost: £920

"Mr.Brough was prompt and cleaned up as he went along with the work. Any changes requested were discussed and adjustment to price advised and agreed before work commenced."
 
 
 
 
 
 


Review 26 May 2016
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Varnish all hall doors and facings. 2 coats eggshell varnish. External work. All window surrounds door canpy garage doors.
 
Cost: £53500

"Hard working and very competent tradesman. Would happily trust him to do any other jobs we may need done in the future."
 
 
 
 
 
 


Review 3 Mar 2016
Recommended by customer in DD4
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Living room, hall and stairs walls emulsioned, doors and skirting boards painted and varnished.
 
Cost: £1460

"John is a really nice guy to have in your home. Very obliging and exceptionally tidy. I had to be out of the house quite a lot while he was here and I trusted him completely."
 
 
 
 
 
 


Review 25 Feb 2016
Recommended by customer
 My Age: 30 - 39 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bedroom, bathroom, hall.
 
 
 
 
 


Review 25 Feb 2016
Recommended by customer in DD4
 My Age: 70 + 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hall bedroom.
 
 
 
 
 


Review 25 Feb 2016
Recommended by customer in DD4
 My Age: 60 - 69 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Bedroom, hall, bathroom.
 
 
 
 
 


Review 16 Feb 2016
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Living room 3 walls emulsioned. 1 walls stripped. 1 wall papered. Ceiling cleaned up and emulsioned. All finished with 2 coats of paint etc.
 
Cost: £570

"John gave me all price and date he could commence work. Gave advice about what can be done to make ceiling right before emulsion applied. Very happy with way job was planned out! Very particular about finish being neat and tidy. And always had things put away and tidy before he left at end of day."
 
 
 
 
 
 

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