A&R Kirkpatrick

Oaklea, Redhall Road, Templand
Lockerbie
Dumfries & Galloway
DG11 1TF

Painter & Decorator

Listed under:  Painters & Decorators / Painting & Decorating
100% recommended   Rating 9.9/10
13 reviews since 2018
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 13 reviews since 2018
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Delighted with the work carried out. Very nice people to deal with. Polite and thoughtful workmen. "   more
 
" Honest and trustworthy. It was a big job but all explained fully regarding option before the start. The job I instructed was carried out when and how and for how much was agreed. Would be happy to ...."   more
 
" During the course of the work I had to go away due to a death in the family. Everything went ahead smoothly without me. Friendly work force. "   more
 
" On the whole I was very pleased with the work done. It was done quickly and with little disruption to the household. There were some specks of paint on the floor-flooring which shows every mark, unfor...."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 92%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 75%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Delighted 2
disruption 2
Excellent 3
Friendly 2
good 2
Polite 2
recommend 2
service 2
standard 2
tidy 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 Jul 2019
Recommended by customer in DG11
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Decorating.
 
Cost: £657

"Delighted with the work carried out. Very nice people to deal with.
Polite and thoughtful workmen. "
 
 
 
 
 
 


Review 14 Jun 2019
Recommended by customer in DG3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
External painting / preparation of sandstone house.
Extensive preparation pride to painting.
 
Cost: £6741

"Honest and trustworthy.
It was a big job but all explained fully regarding option before the start. The job I instructed was carried out when and how and for how much was agreed.
Would be happy to recommend. "
 
 
 
 
Team:
Ron Kirkpatrick Douglas Carmic
 
 
 


Review 23 May 2019
Recommended by customer in DG10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painting exterior of a house/ cottage/ outbuilding Jet washing some of the walls. Painting walls/ woodwork/ Roans / downpipes, etc.
 
Cost: £6961

"During the course of the work I had to go away due to a death in the family. Everything went ahead smoothly without me. Friendly work force. "
 
 
 
 
 
 


Review 15 Apr 2019
Recommended by customer in DG11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1) Redecoration of bathroom-included stripping existing wallpaper.
-Backing paper art walls and then 2 coats of emulsion.
Painting ceiling and all woodwork
2) Woodwork painting of front window frames in lounge and dining room. (floor to ceiling and full work)
 

"On the whole I was very pleased with the work done. It was done quickly and with little disruption to the household. There were some specks of paint on the floor-flooring which shows every mark, unfortunately!
They were very helpful in putting back fittings- some of which caused problems but were remedied These problems were to do with the house itself."
 
 
 
 
 
 


Review 15 Apr 2019
Recommended by customer in DG10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painting outside of house and garage
 
Cost: £2500

"Excellent in every way"
 
 
 
 
 
 


Review 1 Apr 2019
Recommended by customer in DG11
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pressure washed gutters and house.
Painted house and gutters twice.
 

"Excellent service"
 
 
 
 
 
 


Review 5 Feb 2019
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Decorating community center hall-
Ceiling
Walls
Woodwork
Windows
 
Cost: £1920

"Work carried out to a high standard ___ the hall tidy every night. Workman were polite, friendly and hard working"
 
 
 
 
 
 


Review 17 Oct 2018
Recommended by customer in DG11
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Primarily painting astro gals.
 
 
 
Team:
Ron
 
 
 


Review 9 Oct 2018
Recommended by customer in DG1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Outside windows and doors and conservatory
 
Cost: £590

"A very good job Ron was very pleasant we can certainly recommend this firm delighted. "
 
 
 
 
Team:
Ron
 
 
 


Review 13 Aug 2018
Recommended by customer in DG11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Paint kitchen.
 
Cost: £160

"Perfectly good. No complaints at all."
 
 
 
 
Team:
Alan
 
 
 


Review 8 Aug 2018
Recommended by customer in DG10
 My Age: 70 + 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re-decoration of en-suite.
 
Cost: £457

"Work always done to a high standard and work always discussed before entering into a contractor. Work will only be undertaken where contractor deems it necessary. "
 
 
 
 
Team:
Alan Ronnie Kirkpatrick
 
 
 


Review 7 Aug 2018
Recommended by customer in DG10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
The firm has carried out Work within the house and all the outside paint work on a regular basis over a long number of years. They have decorated all of the rooms and all of the wood work and fascia's. The costs depend on the work undertaken. The last work was on bedrooms.
 

"Alan Kirkpatrick and his team do an excellent job. They provide excellent advise and we trust them implicitly to give us a high quality service of extremely competitive rates. They are very considerate courteous and scrupulous about ensuring that they not only provide a high quality finish but that they minimize disruption and are very safe and tidy. A number of our friends now use them and are highly satisfied."
 
 
 
 
Team:
Ron Alan
 
 
 


Review 10 Jul 2018
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Preparing kitchen walls for papering, papering, emulsifying ceiling.
 
Cost: £200
 
 
 
 

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