Pro Touch Decorators

34 Racegreen Avenue, Minnigaff
Newton Stewart
Dumfries and Galloway
DG8 6PD

Painter & Decorator

Listed under:  Painters & Decorators / Painting & Decorating
100% recommended   Rating 9.9/10
30 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 30 reviews since 2017
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Found Pro Touch very efficient and reliable and trustworthy. Very friendly Tradesmen. "   more
 
" Excellent work a very good team punctual and very wiling to help Couldn't ask for better service. "   more
 
" Very reliable and trustworthy"   more
 
" Great workers. Happy to do more when asked."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 89%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 90%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

attention 2
better 2
boys 2
Brilliant 2
Clean 2
Delighted 2
detail 2
efficiently 2
Excellent 6
Fantastic 2
friendly 2
good 5
Great 3
Happy 2
holiday 2
mess 2
pleased 2
pleasure 2
polite 2
Pro 4
professional 3
punctual 3
recommend 6
reliable 4
result 2
satisfied 2
service 3
standard 4
team 3
tidy 6
Touch 5
trustworthy 4
workmanship 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 May 2019
Recommended by customer in DG8
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repapered living room. Exterior painting.
 

"Found Pro Touch very efficient and reliable and trustworthy. Very friendly Tradesmen. "
 
 
 
 
Team:
Sandy David
 
 
 


Review 13 May 2019
Recommended by customer in DG8
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painting hall bedroom and woodwork in conservatory.
 
Cost: £480

"Excellent work a very good team punctual and very wiling to help
Couldn't ask for better service. "
 
 
 
 
Team:
Sandy Martin
 
 
 


Review 27 Mar 2019
Recommended by customer in DG9
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painted Ceilings and walls
Papered 1 Wall
 
Cost: £620

"Very reliable and trustworthy"
 
 
 
 
Team:
David Sandy
 
 
 


Review 12 Apr 2018
Recommended by customer in DG8
 My Age: 50 - 59 
 I'm: Female 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Internal painting.
Entire house.
 
Cost: £850

"Great workers.
Happy to do more when asked."
 
 
 
 
Team:
David Sandy Robert
 
 
 


Review 12 Mar 2018
Recommended by customer in DG8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repainting shows block and house internally and externally
 

"Exceeded expectations. Very professional high quality workmanship. Reliable and very reasonable cost. Would definitely use again and recommend.
"
 
 
 
 
 
 


Review 29 Jan 2018
Recommended by customer in DG8
 My Age: 30 - 39 
 I'm: Female 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Wallpaper removed from stair, hall and landing and porch.
Ames taping.
Re-papering.
Glass woodwork.
 

"Brilliant trustworthy team.All work was carried out when we were on holiday knowing our house was in safe hands. Came home to a brilliant job."
 
 
 
 
Team:
Sandy David Robert
 
 
 


Review 24 Jan 2018
Recommended by customer in DG8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Dining room and kitchen ceiling and walls painted.
 

"They were both friendly and worked well. Tidy and a good job. My husband used to be a painter and decorator so I would not accept the same standard which they did in every respect. "
 
 
 
 
Team:
Sandy David
 
 
 


Review 24 Jan 2018
Recommended by customer in DG8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Various indoor and outdoor painting and decorating. Floor sanding and varnishing.
 
 
 
Team:
Robert Sandy David
 
 
 


Review 22 Jan 2018
Recommended by customer in DG8
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Lots of painting/touching up.
 
Cost: £910
 
 
Team:
David Sandy Robert
 
 
 


Review 22 Jan 2018
Recommended by customer in DG8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hall stripped and papered. Kitchen painted.
 

"Fantastic work.
Meticulous attention to detail.
Clean and tidy.
Turned up punctual.
Pleasant and polite.
A pleasure to do business with."
 
 
 
 
Team:
Sandy
 
 
 


Review 10 Nov 2017
Recommended by customer in DG8
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
They stripped wood chip paper from the walls and ceilings in the staircase and hallway. Prepared the walls and ceiling for papering, varnished and painted the wood work and papered walls all to an excellent finish.
 
Cost: £1300

"I am a very satisfied customer, I went on holiday for a fortnight left Rro Touch boy's with a key and came home to a transformed staircase. "
 
 
 
 
Team:
Sandy David
 
 
 


Review 27 Sep 2017
Recommended by customer in DG8

 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Outside of pebble-dash house with decorative brickwork pressure washed; treated with fungicide & stabiliser; painted with 2 coats paint; windows & door surrounds treated with sealant; steps painted.

"My house was pebble-dash & brickwork, in good condition but dingy with the years. Pro Touch came out very promptly, gave me a detailed estimate of what work would be required and the costs, including recommending and buying for me suitable materials. They made a point of saying how long the new paint could be expected to last. Work was begun promptly and efficiently. The initial very thorough pressure washing improved the appearance of the property considerably, and at that point they even explained to me that painting was perhaps now not strictly necessary, giving me the chance to reconsider whether I did still want it done. This impressed me as an exceptionally honest thing to do, and well beyond what I would expect. After our initial agreement, I brought up one or two extra things which I wanted done, and these they did without demur. They also took the trouble to point out potential problems such as a lack of sealant round newly-installed windows, which they then went on to remedy. They kept me informed of progress throughout the job, and checked with me if they were unsure of my wishes at any point. The job was completed in a professional manner to a high standard and the house is now looking very good. There was absolutely no mess, and minimum disruption, and I am delighted with the final result. I would have no hesitation in recommending these two chaps."
 
 
 
 


Review 23 Aug 2017
Recommended by customer in DG8
 My Age: 40 - 49 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Front and sides of house painted.

 
Cost: £1050

"Very happy with the work. Carried out quickly and reliably.
"
 
 
 
 
Team:
David Sandy Robert
 
 
 


Review 31 Jul 2017
Recommended by customer in DG8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Internal and external painting and decorating.
 
Cost: £1400
 
 
Team:
Sandy David Robert
 
 
 


Review 26 Jul 2017
Recommended by customer in DG8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painted woodwork on sunlounges exterior.
Prepared woodwork.
Applied 1 coat sadolin extra durable woodstain.
 
Cost: £190

"We have used this firm on several occassions over the past 4 years and have been exceedingly pleased with
Standard of work
Friendiness
Trustworthy
Value for money
Reliable"
 
 
 
 
Team:
David Robert
 
 
 


Review 26 Jul 2017
Recommended by customer in DG8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full Restoration of outside cottage to include: clean and prepare all surfaces, under coat;two coats of top coat work done on outbuilding no extra cost.
 
Cost: £1780

"Delight to watch 3 professionals at work! Attention to detail 10/10."
 
 
 
 
Team:
Sanoy David
 
 
 


Review 22 Jul 2017
Recommended by customer in DG8
 My Age: 50 - 59 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painting exterior of whole house.
 
Cost: £400

"Fantastic 1st class job. No mess no fuss. Communication with team before, during and after job excellent. Would highly recommend. "
 
 
 
 
Team:
Sandy David Robert
 
 
 


Review 19 Jul 2017
Recommended by customer in DG8
 My Age: 70 + 
 I'm: Male 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Decorated 2 bedrooms.
 
Cost: £640

"Work very good and tidy. "
 
 
 
 
Team:
David Robert
 
 
 


Review 23 Jun 2017
Recommended by customer in DG8
 My Age: 70 + 
 I'm: Male 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painting outside of house.
 
Cost: £900

"These young men are excellent in what they do. It is the first time we have had them but it certainly wont be the last."
 
 
 
 
Team:
Mr Davidson Me Jruine
 
 
 


Review 23 Jun 2017
Recommended by customer in DG8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Internal and external painting.
 
Cost: £1350

"Work was well prepared and carried out to a high standard.
Work areas were kept clean and everything was cleared up at the end of each day."
 
 
 
 
Team:
David Robert Alexander
 
 
 

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