Robertson's Mole Control

9 Chapel Terrace, Smallburgh
Norwich
Norfolk
NR12 9LZ

Pest Control

Listed under:  Gardeners / Gardening / Garden Maintenance, Mole Catcher, Pest Control
100% recommended   Rating 9.8/10
28 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 28 reviews since 2016
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Always prompt service and doesn't give in until he catches the little blighters. We have used Les for 3 years and only met him once as he can get into the garden and lay the traps without our need to...."   more
 
" When the lawn is assaulted by moles I call Mr Robertson and leave the latest molehill untouched: he normally arrives within a couple of days, surveys the scene and lays the traps carefully marking the...."   more
 
" The service has been excellent as can be shown by the fact that no complaints have been received regarding mole hills!!"   more
 
" Mr Robertson came when he stated, took control of the problem and over the summer cured it. He explained his charges clearly and on one occasion had to come back within the week, as promised he did no...."   more
 
About Us


Les Robertson, ex-armed forces.
Honest and reliable professional Mole and Squirrel Catcher based in Smallburgh.

No-Mole = No-Fee if I can't catch your Mole you wont pay a penny.

Squirrel Control also undertaken

Fully insured and enhanced DBS checked.

Member of Trusted Trader Norfolk
and Buy Local Norfolk.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 96%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 3
catch 5
catches 3
Caught 2
charges 2
control 2
couple 4
definitely 3
efficient 4
Excellent 4
explained 4
failed 3
friendly 9
garden 4
gone 2
highly 4
hills 2
initial 2
just 2
knowledgeable 2
lawn 3
leave 2
Les 12
mole 10
moles 12
normally 2
operates 2
payment 2
problem 5
Professional 8
promised 3
prompt 2
quickly 3
quite 2
recommend 8
regular 2
Reliable 4
Robertson 3
service 8
set 3
succeeded 2
successful 2
summer 2
traps 8
weeks 2
word 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 9 Oct 2017
Recommended by customer in NR12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Mole catching and removal
 
Cost: £50
 

"Always prompt service and doesn't give in until he catches the little blighters. We have used Les for 3 years and only met him once as he can get into the garden and lay the traps without our need to be around. He had quite a challenge this year as we had lots of hills spread out all over the garden but we are once again we are now mole free until next summer."
 
 

RMC
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Les
 
 
 


Review 2 Oct 2017
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I have a problem with moles in my lawn and Mr Robertson has been a regular visitor over the last 2/3 years to attend to the problem. I should add that his repeat visits do not indicate failure on his part merely the persistence of the moles in using old runs. Mr Robertson is really excellent: he attends promptly and is very effective at catching the moles. I think over the space of about 10/11 visits over this period he has only failed to catch one and even that was moot as the mole disappeared even though no body was found! I have no hesitation in recommending his services to anyone whose garden suffers the same problem. You couldn''t do better.

"When the lawn is assaulted by moles I call Mr Robertson and leave the latest molehill untouched: he normally arrives within a couple of days, surveys the scene and lays the traps carefully marking them so I don't damage my mower or the traps. He then returns on a regular basis, every 2/3 days to assess, what is usually, his success. If the trap has been unsuccessful he sometimes relocates the trap and sometimes leaves it in situ dependent on his view of the circumstances.

He only charges on successful completion of the task. He operates on a "No catch: No fee" basis.

Needless to say he removes his traps and flags at the end of the job, gets his payment and waits for - in my case at least! - the next call.

Would thoroughly recommend."
 
 

RMC
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Les Robertson
 
 
 


Review 2 Oct 2017
Recommended by customer in NR29

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
control of moles

"The service has been excellent as can be shown by the fact that no complaints have been received regarding mole hills!!"
 
 

RMC
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Les Rpbertson
 
 
 


Review 2 Oct 2017
Recommended by customer in NR29

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Mr Robertson was engaged to clear my large garden of moles. Usually I manage to trap them but the invasion was too great and they eluded my efforts. Mr Robertson was excellent, introducing a different type of trap. In his knowledgeable, cheerful way he managed over many weeks to clear my lawn. He was thorough and left no mess. We will do business again when the gentlemen in black return.
 
Cost: £200
 

"Mr Robertson came when he stated, took control of the problem and over the summer cured it. He explained his charges clearly and on one occasion had to come back within the week, as promised he did not reinstate the initial standing charge. There are some rogue mole catchers out there, Mr Robertson is not one of them."
 
 

RMC
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Les Robertson.
 
 
 


Review 1 Oct 2017
Recommended by customer in NR12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I have used Robertson''s Mole Control for several years on my caravan park at Sea Palling and Les has never let me down. As soon as I spot any evidence of mole activity I ring Les and he pops over and sets his traps very promptly.
 
Cost: £50
 

"He is generally very successful at catching the little devils first time - depending on how many that might be operating in the area! Very occasionally he has to set second traps if there is a second mole wreaking havoc - but that normally solves our problem!

Les totally understands Moles - he fully explained to me a couple of weeks ago just how they dig at different levels depending on their age and at what speeds they dig and move about in their tunnels - all fascinating stuff.

With this knowledge Les is able place the traps accurately and very effectively.

I only recommend a service if I am fully confident in it - which I am with Robertson's Mole Control!"
 
 

RMC
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Les Robertson
 
 
 


Review 1 Oct 2017
Recommended by customer in NR24

 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Caught and removed moles from my garden.
 
Cost: £80
 

"Knowledgeable, reliable. Caught 3 moles in traps over about 2 weeks. No more mole problem."
 
 

RMC
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Les
 
 
 


Review 1 Oct 2017
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clearing three moles form garden
 
Cost: £90
 

"The whole job was very easy to complete. Les arrived on time and after a survey explained exactly what he would be doing. He is knowledgable and friendly. After traps were set he returned as promised and removed the catches and his equipment leaving all tidy. Highly recommend."
 
 

RMC
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Les Robertson
 
 
 


Review 1 Oct 2017
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
He caught a mole that was destroying part of my garden
 
Cost: £50
 

"He provided an excellent service and would recommend him."
 
 

RMC
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Les
 
 
 


Review 20 Feb 2017
Recommended by customer in NR20
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clearance of moles from children's play area.
 
Cost: £200

"The Parish Council has been very impressed with the prompt attention and the results."
 
 
 
 
Team:
Les
 
 
 


Review 6 Feb 2017
Recommended by customer in Nr28

 I'm: Male 

 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Mole control .

"Great communication and time keeping,very friendly and professional service everytime."
 
 

RMC
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Les
 
 
 


Review 16 Jan 2017
Recommended by customer in NR46
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleared a large garden of many moles.

"Les was very professional and friendly. He cleared a large garden of several moles that I had been trying to catch, and failing, for quite some time.
I will definitely be contacting Les again this year if I have more moles appearing. Highly recommended!"
 
 

RMC
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Les Robertson
 
 
 


Review 16 Jan 2017
Recommended by customer in NR10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To catch moles in the garden.

"For many years I have caught our own moles. However I have been unable to catch this 'super mole' for some time. I have tried everything but had to get professional help. I called Les who responded quickly and efficiently. Traps were set and a mole was caught overnight. A couple of others wondered into the garden so Les caught them as well. My super mole seemed to be avoiding the traps, we knew he was clever. Les was patient and professional and always said he would never give up. True to his word he stopped him dead in his tracks today! A brilliant service."
 
 

RMC
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Les Robertson Mole Catcher
 
 
   Business Reply:

This was indeed one of them Moles that tests your patience.
 


Review 5 Dec 2016
Recommended by customer in NR26
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Mole catcher
 
Cost: £50
 

"Les was very friendly and professional. He arrived on time and was very knowledgeable about his trade, if you have a troublesome mole I would definitely recommend him."
 
 

RMC
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Robertsons mole catchers
 
 
 


Review 29 Nov 2016
Recommended by customer in NR27
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Ongoing mole control

"We found Les to be reliable and he turned up when he said he would. He also came back to check on progress whenever he was in the area.
We have had a serious problem with moles in our garden, but Les has worked his magic and has succeeded where others have failed!
We would definitely recommend him."
 
 

RMC
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Les Robertson
 
 
 


Review 26 Nov 2016
Recommended by customer in NR4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had a mole in my garden The rate of holes appearing was around 2 to 3 after every time it rains
 
Cost: £20
 

"Les, came in, he was professional and friendly.. he explained a bit about moles behaviour and then when he noticed a newly formed hype he waited for a short bit of time then managed to get rid of the mole.
I highly recommend him
"
 
 

RMC
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Les
 
 
   Business Reply:

I managed to remove this Mole on the initial visit with a spade in front of the Customer. No Trap Set Fee as no traps were used. The result was one very happy Customer and one proud Mole Catcher.
 


Review 24 Nov 2016
Recommended by customer in CM7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very prompt and efficient service disposing of our moles from both our paddock and our back garden.

"Not living on site I emailed Les with my 'problem' and he was on site within days. I was given a full understanding of his service. Regular checks were made and when he was satisfied the moles had gone it was only then that he expected payment. Several months later we had a return visitor but again just one word and Les was back on it immediately. Not only a very efficient and professional service but Les succeeded where others had failed! Will certainly continue to use him."
 
 

RMC
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Les
 
 
 


Review 6 Nov 2016
Recommended by customer in NR27
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Mole catching.
Traps and 1 mole caught.
 
Cost: £50

"Reliable and efficient. Friendly and responsive."
 
 
 
 
Team:
Les
 
 
 


Review 9 Oct 2016
Recommended by customer in NR12
 My Age: 50 - 59 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Eradicating moles from our garden.
 
Cost: £70

"Excellent job, moles gone. Les very personable and professional. We would highly recommend him, undeservedly in fact."
 
 
 
 
Team:
Les
 
 
 


Review 3 Oct 2016
Recommended by customer in NR20
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Trap and Kill Mole.
 
Cost: £90

"Very friendly and efficient service."
 
 
 
 
 
 


Review 18 Aug 2016
Recommended by customer in NR11
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Set more traps and catch moles.
 
Cost: £70

"I have used them twice in the past and have always been happy."
 
 
 
 
 
 

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