KC Plumbing & Decorating Services

2a Cyprus Road
Attleborough
Norfolk
NR17 2EF

Plumber

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Painters & Decorators / Painting & Decorating, Plumbers / Plumbing, Plumbing Specialists, Radiators, Tilers / Tiling / Grouting
100% recommended   Rating KC Plumbing & Decorating Services 9.9/10
146 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 146 reviews since 2014
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed
 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" Karen did an excellent job with challenging tiles. They looked beautiful."   more
 
" Kept in touch about cost and availability of parts worked to schedule with minimal disruption to household routine (carer). very polite and tidy. very happy"   more
 
" Came round to receive the job. Prompt text to confirm work date. Turned up on time, assessed job was bigger than anticipated, discussed the options. All fixed with in the hour. "   more
 
" KC Plumbing always arrive promptly and get the job done. Quickly and efficiently."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 98%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 96%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 90%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

attention 10
best 6
better 9
brilliant 6
clean 13
courteous 7
decorating 11
definitely 9
detail 10
Efficient 15
efficiently 6
excellent 24
explained 7
faultless 6
finish 14
finished 10
friendly 22
good 20
happy 13
helpful 6
highly 16
honest 11
Karen 55
Karens 6
KC 6
knowledgeable 9
old 8
person 7
Pleasant 6
pleased 10
plumber 6
Plumbing 12
professional 25
Prompt 9
promptly 6
punctual 10
quality 10
Quickly 6
recommend 22
recommended 7
reliable 7
room 6
service 9
skilled 8
standard 19
tidy 21
trades 6
trustworthy 12
wont 7
working 12
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 25 Feb 2020
Recommended by customer in NR18
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting up glass tiles around bath and sink in main bathroom.
 
Cost: £984

"Karen did an excellent job with challenging tiles. They looked beautiful."
 
 
 
 
 
 

Review 21 Feb 2020
Recommended by customer in NR4
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
fitted new shower
 
 
 
 
 

Review 21 Feb 2020
Recommended by customer in NR16
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Show All
 
 
Customer Review
 
Sourced and fitted geberit flush valve newsuite

fitted replacement toilet in cloakroom
 

"Kept in touch about cost and availability of parts


worked to schedule with minimal disruption to household routine (carer). very polite and tidy. very happy"
 
 
 
 
 
 

Review 17 Feb 2020
Recommended by customer in NR17
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Leaking tap pipe.
 
Cost: £75

"Came round to receive the job.
Prompt text to confirm work date.
Turned up on time, assessed job was bigger than anticipated, discussed the options.
All fixed with in the hour. "
 
 
 
 
 
 

Review 27 Jan 2020
Recommended by customer in NR17
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Seal leak on main water stop cock. check leak on pipe to freezer.
 
Cost: £97

"KC Plumbing always arrive promptly and get the job done. Quickly and efficiently."
 
 
 
 
 
 

Review 23 Jan 2020
Recommended by customer in NR17
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced kitchen mixer try
 
Cost: £65

"Came on time did brilliant job, well done Karen."
 
 
 
 
 
 

Review 10 Jan 2020
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unblocking outside drain.
 
Cost: £65

"They have carried out this work for me in the past. I was very happy to call them in again. Rang me back after initial call within an hour.
Carried out the necessary work within 4 hrs. "
 
 
 
 
 
 

Review 9 Jan 2020
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Decorate large bedroom wallpaper one wall.
 
Cost: £475

"Meticulous and professional worth every penny."
 
 
 
 
 
 

Review 16 Dec 2019
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace kitchen tap.
 
Cost: £65

"Excellent service - a difficult job due to location of sink."
 
 
 
 
 
 

Review 12 Dec 2019
Recommended by customer in NR5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Decoration of bedroom and bathroom
 

"Very good standard of work."
 
 
 
 
 
 

Review 5 Dec 2019
Recommended by customer in NR1
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Decorating both lounge and dining room including repairing minor holes / cracks
 

"Karen was very efficient, arrived on time, her work was of a very high standard.
I have used her before, and will be using her again.
She was able to complete the work within the time frame.
Initially agreed. "
 
 
 
 
 
 

Review 3 Dec 2019
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Exterior prep and painting.
Repairs and decorating to bathroom.
 
Cost: £671

"Once again, very happy with Karen's work. "
 
 
 
 
 
 

Review 19 Nov 2019
Recommended by customer in NR16
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Decoration of living room, including preparation work as necessary.
 
Cost: £510

"For and away the best decorating job I've ever had done. The quality of the finish in tribute to the level of preparation work, especially or some of the skirting boards. A very hard working firm that gives very good value for money. I shall certainly use them again. "
 
 
 
 
 
 

Review 19 Nov 2019
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Exterior painting conservatory shower sealant and finishing.
 
Cost: £504

"Delighted with Karen's work as usual. "
 
 
 
 
 
 

Review 31 Oct 2019
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repairs to bathroom sealant and tiling. Repairs to water damaged kitchen cupboard doors and ceiling exterior painting.
 
Cost: £908

"We are delighted with the work Kanan has done. "
 
 
 
 
 
 

Review 25 Oct 2019
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Exterior painting and bathroom repairs following leak.
 
Cost: £671
 
 
 
 

Review 1 Oct 2019
Recommended by customer in NR17
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Damage to wall and shirting board caused by leaking hose attachment to washing machine.
 
Cost: £170

"Karen explained well the work that needed to be done. She was on time, friendly and professional in her work. She left my kitchen very clean and tidy. I would definitely use her services again and would recommend her. "
 
 
 
 
 
 

Review 30 Sep 2019
Recommended by customer in NR17
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Ceramic tap washers needed sorting, both were dripping tried cleaning line scale but they continued dripping, so needed to replace them.
 
Cost: £90

"Karen did some research to find my particular make of tap washers.
She went early next day to city to get washers replacements and came straight over at 8 am to do the fitting.
Before starting job Karen informed me she has an hourly rate now of $65.
Last time I used her was 2015 when she put new taps in bathroom. "
 
 
 
 
 
 

Review 26 Sep 2019
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Exterior decorating
 
Cost: £731
 
 
Team:
Karen Craig
 
 
 

Review 10 Sep 2019
Recommended by customer in NR11
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Patito and print ceiling
Walls - remove wallpaper, fill blacks and holes, strip off old crackled print, mechanically send and print.
Paint all wood work.
Kitchen units - Send to remove old warnish. Print all units and doors.
 
Cost: £1648

"We were looking to refurbish our dates tired kitchen, bringing it up to a modern appearance, economically but to a high standard; this involved, stripping and over painting existing units, full decor makeover of walls etc. Some plumping changes and the addition of an island / breakfast bar unit.

We now have a fully modern kitchen at a fraction of the cost of installing new units.

We are 100% satisfied with Karen's work and would recommend her every time, her attention to detail result in a perfect finish.

You will find Karen, courteous and respectful of all your needs, she delivered the most cost effective solution to our problem. Well within budget and timetable. We cannot thank Karen enough."
 
 
 
 
 
 
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