KC Plumbing & Decorating Services

2a Cyprus Road
Attleborough
Norfolk
NR17 2EF

Plumber

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Painters & Decorators / Painting & Decorating, Plumbers / Plumbing, Plumbing Specialists, Radiators, Tilers / Tiling / Grouting
100% recommended   Rating 9.9/10
124 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 124 reviews since 2014
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed
 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" Karon was prompt and did a wonderful job. "   more
 
" 2 toilets working as good as new. "   more
 
" Karen completed another excellent decorating job for us with minimal noise and disruption. All of her work was to the highest standard and we would be very happy to recommend her work plus she's very ...."   more
 
" Arrived within a few hours. Cheerful, polite and competent. Would certainly call them again. "   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 97%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 96%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 89%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

aspect 5
Attention 9
best 5
better 9
Brilliant 5
clean 12
competitively 5
courteous 6
decorating 10
definitely 8
detail 9
efficient 14
Efficiently 5
excellent 22
explained 6
fault 5
faultless 6
finish 12
finished 10
friendly 21
friends 5
good 18
great 5
happy 10
helpful 6
highly 16
honest 11
Karen 49
KC 5
knowledgeable 9
old 8
person 7
pleasant 6
pleased 10
plumber 6
Plumbing 11
professional 21
prompt 8
promptly 5
punctual 10
quality 9
quickly 5
recommend 20
recommended 7
service 8
skilled 8
standard 17
tidy 18
trustworthy 12
working 11
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 Jul 2019
Recommended by customer in NR17
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair leaking toilets.
 
Cost: £100

"Karon was prompt and did a wonderful job. "
 
 
 
 
 
 

Review 12 Jul 2019
Recommended by customer in IP24
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Change diaphram and adjusted water level of flush in 2 toilets.
 
Cost: £105

"2 toilets working as good as new. "
 
 
 
 
 
 

Review 3 Jul 2019
Recommended by customer in NR4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Study
Wall papering
4 x walls

Living room
wallpaper
2 x walls
painting ceiling, walls and all wood work.
 
Cost: £840

"Karen completed another excellent decorating job for us with minimal noise and disruption. All of her work was to the highest standard and we would be very happy to recommend her work plus she's very friendly to work with. "
 
 
 
 
 
 

Review 24 Jun 2019
Recommended by customer in NR18
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unexplained blockage in domestic water supply. Cleared large airlock in system.
 
Cost: £65

"Arrived within a few hours. Cheerful, polite and competent. Would certainly call them again. "
 
 
 
 
 
 

Review 24 Jun 2019
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Paint front door.
 
Cost: £171

"One of the best we have had in 50 years worked in our house. Quiet, efficient, methodical. Pleasure to have around the house. Excellent job. We will be using them again. Price reasonable for quality work. "
 
 
 
 
Team:
Karen Craig
 
 
 

Review 24 Jun 2019
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Male 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Decorate kitchen.
Decorate conservatory.
 
Cost: £685

"One of the best we have had in 50 years working in our house. Quiet efficient, methodical. Pleasure to have around the house. Excellent job. We will be using them again. Price reasonable for quality work. "
 
 
 
 
Team:
Karen Craig
 
 
 

Review 19 Jun 2019
Recommended by customer in NR17
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Kitchen sink blockage, blockage was near to main outlet pipe.
 
Cost: £75

"I got a call back night away to say when she would arrive and did so on time. Didn't waste time finding the blockage, She ended up working in rain, doing on awful job, which she managed to clear.
Many plumbers didn't even bather getting back to me. She saved my day!"
 
 
 
 
 
 

Review 30 May 2019
Recommended by customer in NR17
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Investigated problem with water/toilet cistern. Replaced diaphram.
 
Cost: £45

"Excellent, informative, friendly, efficient. "
 
 
 
 
 
 

Review 24 May 2019
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Decoration, sitting room, bedroom and hall.
 
Cost: £1411

"I had an unrealistic idea of how long the work would take. More detailed negotiation of possible time to be taken to complete, would have helped. Otherwise very satisfied and the above comment does not detract from the excellent workmanship. "
 
 
 
 
 
 

Review 23 May 2019
Recommended by customer in NR17
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted new bathroom taps.
 
Cost: £70

"Very please. "
 
 
 
 
 
 

Review 23 May 2019
Recommended by customer in NR17
 My Age: 30 - 39 
 I'm: Female 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair noisy toilet.
 
Cost: £65

"Great job.
"
 
 
 
 
 
 

Review 10 May 2019
Recommended by customer in NR16
 My Age: 40 - 49 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted new pipework to washing machine
 
Cost: £70

"Karen was prompt and very professional, very happy with her work"
 
 
 
 
 
 

Review 8 May 2019
Recommended by customer in NR17
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painted lounge/diner
 
Cost: £690

"Karen did a fantastic job, very very please with results."
 
 
 
 
Team:
Karen
 
 
 

Review 15 Apr 2019
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Preparing and Painting
Ceiling and walls in bedroom.
Sanding down pine varnished wardrobe doors and painting white in 2 bedrooms and Vanity unit x1
 
Cost: £1120

"Karen is the most professional decorator one could ever wish to employ!
Her work is exceptional
- attention to detail
- finished job.
- Very, Very good."
 
 
 
 
 
 

Review 15 Apr 2019
Recommended by customer in PE36
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Strip paper from lounge, dining room and hall and landing
Paint kitchen and rooms above
 
Cost: £2420

"Professional, tidy and courteous
Attention to finish and details
Lasting work so happy with cost"
 
 
 
 
 
 

Review 26 Mar 2019
Recommended by customer in NR9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Prepare and decorate hall, stairs, landing, upper stairs and landing.
 
Cost: £2037

"Karen was professional, prompt, informative, friendly, polite, clean and tidy, worked with enthusiasm and produced a wonderful finish to the job I employed her to do. "
 
 
 
 
 
 

Review 18 Mar 2019
Recommended by customer in NR4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repapering feature wall
Finish glass work
 
Cost: £140

"High Quality finish
Very happy with results"
 
 
 
 
 
 

Review 19 Feb 2019
Recommended by customer in NR17
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cistern needing repairing
 
Cost: £65

"Arrived earlier than expected, work done expeditiously and wow working fine."
 
 
 
 
Team:
Karen Craig
 
 
 

Review 17 Feb 2019
Recommended by customer in NR9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Painting hall, stairway spare room and ensuite including skirting board and filling in several cracks.
 
Cost: £1220

"Karen did an excellent job. She was very thorough regarding preparing the walls, fixing cracks, stain blocking the ceiling (where there was water damage). Karen was exceptionally neat and tidy and my walls are now beautiful."
 
 
 
 
Team:
Karen
 
 
 

Review 7 Jan 2019
Recommended by customer in NR4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Wallpapering feature wall painting rest stripping old paper skimming few patches glossing window sill
 
Cost: £375

"We can't fault Karen or Michelle. Karen has a high level of finish to all her work, a positive, supportive work ethic after we were previously let down, her decorating skills are excellent and she left no mess! Her work was thorough, neat and what we asked for. Very pleased customers!"
 
 
 
 
 
 
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