Drain Busters Plumbing & Drainage

6 Challum Loan, Broughty Ferry
Dundee
Angus
DD5 3UT

Plumber

Listed under:  Plumbers / Plumbing
100% recommended   Rating 9.9/10
122 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 122 reviews since 2012
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Cant praise Bruce enough, he answered a call on Xmas eve morning right away. Came within 2 hours when said it might be 4. Did not leave until both of us was satisfied the blockage was clear. Would rec...."   more
 
" Phoned in morning and Bruce came out within a couple of hour. Fixed blockage and advised new tap for sink, which was fitted couple of days later very friendly."   more
 
" He came the day after I called him to give me a quote, then came the following day to replace the tap. Very quick and efficient and friendly"   more
 
" Very friendly and very efficient. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 99%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 95%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 76%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 81%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 3
agreed 5
arrived 15
blockage 6
Bruce 27
Busters 6
called 4
certainly 5
checked 3
cleaned 4
clear 5
cleared 5
confidence 4
contact 3
courteous 4
definitely 12
drain 12
DRAINBUSTERS 3
drains 3
early 4
easy 3
efficient 27
efficiently 8
Excellent 16
explained 12
family 3
fast 6
fix 3
Fixed 7
friendly 26
friends 5
good 7
Great 14
happy 9
Helpful 11
Highly 11
manner 6
phone 5
pleasant 9
problem 15
problems 5
professional 14
Prompt 6
quick 11
quickly 13
recommend 25
recommended 7
reliable 8
service 27
tidy 5
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 3 Jan 2020
Recommended by customer in DD3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Had to unblocked a blockage running from the toilet downstairs by lifting up the manhole and feeding roods through to clear.
 
Cost: £100

"Cant praise Bruce enough, he answered a call on Xmas eve morning right away. Came within 2 hours when said it might be 4. Did not leave until both of us was satisfied the blockage was clear. Would recommended drain busters(his company)to any friends and family and would not hesitate to use again."
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 9 Dec 2019
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Blocked sink and leaking tap in kitchen.
 
Cost: £200

"Phoned in morning and Bruce came out within a couple of hour. Fixed blockage and advised new tap for sink, which was fitted couple of days later very friendly."
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 9 Dec 2019
Recommended by customer in DD1
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
He came to change over my kitchen tap that had lost water pressure and was making a terrible whistling noise.
 
Cost: £120
 

"He came the day after I called him to give me a quote, then came the following day to replace the tap. Very quick and efficient and friendly"
 
 
 
 


Review 20 Nov 2019
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clear blocked drain and advise on blockage.
 
Cost: £50

"Very friendly and very efficient. "
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 11 Nov 2019
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unblock waste drain.
 
Cost: £60

"Job was assessed within Lalfarhon of my phone call and the work was completed promptly and efficiently.
I was comfortable with the whole approach of this company and would happily recommend them. "
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 26 Sep 2019
Recommended by customer in DD8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Assessment of a flooding drain outside my front door. Fixed very quickly and still ok - Great!
(Main drain flow blocked).
 
Cost: £90

"Great service - quick and efficient. I was very worried about the drain problem outside my door which was flooding the path.
Drain Busters reassured me at every step of the process and fixed the problem completely.
I would definitely recommended Drain Busters.
Thank you Bruce. "
 
 
 
 
Team:
Bruce Lonnie
 
 
 


Review 10 Sep 2019
Recommended by customer in DD3
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Shower and sink blocked.
 
Cost: £50

"Bruce was so professional and came to do the job on same day as I called him. "
 
 
 
 
 
 


Review 10 Sep 2019
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Blocked drain.
 
Cost: £90

"Friendly, fast and efficient. "
 
 
 
 
 
 


Review 4 Sep 2019
Recommended by customer in DD6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Outside drain jet cleaned.
 
Cost: £90
 
 
Team:
Bruce Lornie
 
 
 


Review 19 Aug 2019
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Loo backing up
Blocked drain required access by creating hole in soil pipe, and clearing blockage. Hole sealed.
 
Cost: £90

"Bruce arrived within 24 hours of phone call.
All work completed quickly and efficiently. "
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 16 Aug 2019
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter rone, drain blocked.
 
Cost: £60

"Reliable and kindly service. "
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 12 Jun 2019
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Flush out outside drivers
 
Cost: £120

"Very personable tradesman clear in his comments. Fast worker. Helpful. "
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 10 May 2019
Recommended by customer in DD4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unblocked drainage system
 
Cost: £90

"Speedy work, explained what he was doing and what the issue was."
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 18 Apr 2019
Recommended by customer in KY16
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clearance of kitchen drains
 

"Excellent service and good value for money, very thorough job done, making sure that everything was ok, friendly and helpful"
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 8 Feb 2019
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 5/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace pipe to outside tap
 
Cost: £80

"Brice turned up very quickly, as I had to turn of the water in the house, due to pipe bursting due to the frost."
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 4 Feb 2019
Recommended by customer in DD5
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Jetted drains.
 
Cost: £90

"Great, fast, prompt.
Very happy. "
 
 
 
 
Team:
Bruce
 
 
 


Review 31 Jan 2019
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clearing drain pipe in kitchen.
 
Cost: £80

"I used this company on a previous occasion for a similar problem and was satisfied with the work done, so decided to use them again for recent drain problem. Bruce was helpful, friendly and efficient. He let me know when he would arrive and took care not to leave any mess. I would happily use this firm again. "
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 24 Jan 2019
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unblock very slow-running outside waste pipe.
 
Cost: £90

"We used Bruce after looking on Trusted Trader. He was easy to contact and was able to come at a suitable time within 48 hours. Bruce explained what he was going to do and then did it! He was professional and efficient. He has offered to come back if problem happens again."
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 22 Jan 2019
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unblocked main toilet outlet/Drain. Fixed flush on toilet.
 
Cost: £130

"Bruce diagnosed the problems immediately. Carried out the work efficiently and professionally. I would definitely recommend them."
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 14 Jan 2019
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Kitchen sink/Pipes blocked. Prompt attendance, fixed problem immediately.
 
Cost: £70

"Very prompt attendance(within hours). Fixed blocked pipes and checked and tightened indoor pipes. Excellent service would definitely use again."
 
 
 
 
Team:
Bruce Lornie
 
 
 

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