Drain Busters Plumbing & Drainage

6 Challum Loan, Broughty Ferry
Dundee
Angus
DD5 3UT

Plumber

Listed under:  Plumbers / Plumbing
100% recommended   Rating 9.8/10
110 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 110 reviews since 2012
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Speedy work, explained what he was doing and what the issue was."   more
 
" Excellent service and good value for money, very thorough job done, making sure that everything was ok, friendly and helpful"   more
 
" Brice turned up very quickly, as I had to turn of the water in the house, due to pipe bursting due to the frost."   more
 
" Great, fast, prompt. Very happy. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 99%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 95%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 75%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 81%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 3
agreed 5
arrived 14
blockage 4
Bruce 22
Busters 5
certainly 5
checked 3
cleaned 4
clear 3
cleared 5
confidence 4
contact 3
courteous 4
definitely 11
drain 9
DRAINBUSTERS 3
drains 3
early 4
easy 3
efficient 23
efficiently 6
Excellent 16
explained 12
fast 4
fix 3
Fixed 5
friendly 22
friends 4
good 7
Great 13
happy 9
help 3
helpful 10
Highly 11
immediately 3
man 3
manner 6
pleasant 9
problem 14
problems 5
professional 13
prompt 6
quick 9
quickly 12
recommend 24
recommended 5
reliable 7
service 25
Tidy 5
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 10 May 2019
Recommended by customer in DD4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unblocked drainage system
 
Cost: £90

"Speedy work, explained what he was doing and what the issue was."
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 18 Apr 2019
Recommended by customer in KY16
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clearance of kitchen drains
 

"Excellent service and good value for money, very thorough job done, making sure that everything was ok, friendly and helpful"
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 8 Feb 2019
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 5/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace pipe to outside tap
 
Cost: £80

"Brice turned up very quickly, as I had to turn of the water in the house, due to pipe bursting due to the frost."
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 4 Feb 2019
Recommended by customer in DD5
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Jetted drains.
 
Cost: £90

"Great, fast, prompt.
Very happy. "
 
 
 
 
Team:
Bruce
 
 
 


Review 31 Jan 2019
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clearing drain pipe in kitchen.
 
Cost: £80

"I used this company on a previous occasion for a similar problem and was satisfied with the work done, so decided to use them again for recent drain problem. Bruce was helpful, friendly and efficient. He let me know when he would arrive and took care not to leave any mess. I would happily use this firm again. "
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 24 Jan 2019
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unblock very slow-running outside waste pipe.
 
Cost: £90

"We used Bruce after looking on Trusted Trader. He was easy to contact and was able to come at a suitable time within 48 hours. Bruce explained what he was going to do and then did it! He was professional and efficient. He has offered to come back if problem happens again."
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 22 Jan 2019
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unblocked main toilet outlet/Drain. Fixed flush on toilet.
 
Cost: £130

"Bruce diagnosed the problems immediately. Carried out the work efficiently and professionally. I would definitely recommend them."
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 14 Jan 2019
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Kitchen sink/Pipes blocked. Prompt attendance, fixed problem immediately.
 
Cost: £70

"Very prompt attendance(within hours). Fixed blocked pipes and checked and tightened indoor pipes. Excellent service would definitely use again."
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 7 Jan 2019
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clearing blocked toilet. Drain was very badly choked up
 
Cost: £100

"Phoned "Drainbusters" and told them of problem. Came and looked at problem within a couple of hours. Came back next morning, and fixed the problem. Both guys very smart, friendly, and good at their job. Anybody having similar problems, I would definitely recommend them. "
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 7 Jan 2019
Recommended by customer in DD4
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clear blockage in main drain
 
Cost: £90

"Was cleared very quickly seems a lot 90 but well worth it. "
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 20 Dec 2018
Recommended by customer in DD5

 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My kitchen was being badly flooded every time it rained.

"I contacted a Drain company who came out and tried to power hose the blockage, then told me it was completely blocked and suggested it was an insurance job and left. Insurance disagreed and I was a bit lost as to what to do next.

Rather than contacting the first company who to be blunt I felt was little help I contacted Bruce from Drain Busters, within 5 minutes of being here and seeing and listening to what the problem was he was honest enough to say there was no point in trying to clear the blockage and due to the age of the house determining where the drain pipe went was not a viable option. He came up with alternative solution and arranged for his colleagues AHC contractors to come and assess the work and they arrived within 20 mins.

A price, day and time for the work to carried out was agreed that day.

They arrived early and this was not a small job thinking it would take 2 days. Drain pipe had to be diverted via an alternative root and a soak hole dug in a garden full of tree roots, they all worked non stop and finished the work in 1 day and left my patio looking better than it did before they arrived.

I cannot thank all of them enough for the hard work particularly when the first company suggested no alternatives. I would highly recommend this company as the first to contact not the second as the difference between them was night and day!"
 
 
 
 


Review 14 Dec 2018
Recommended by customer in DD4
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Bruce
 
 
 


Review 11 Dec 2018
Recommended by customer in DD3
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clean and unblock outside drain.
 
Cost: £90

"Plumber arrived on time and carried out his work professionally would definitely recommend him. "
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 5 Dec 2018
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bore hole in drain pipe to flush out blockage.
 
Cost: £120

"Very satisfied with everything. "
 
 
 
 
Team:
Bruce
 
 
 


Review 2 Dec 2018
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Partially blocked outside drain from tag kitchen. Pipe narrow to be cut into for access. Pipe the electronically cleaned with special tool.
 
Cost: £70

"Job was explained before commencing and price agreed. Job was carried out quickly and professionally. And no mess left behind. Time for job agreed and a phone call to advise arrival time before hand. "
 
 
 
 
Team:
Bruce
 
 
 


Review 5 Nov 2018
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To clear blockage in down pipe.
 
Cost: £70

"I have already recommended Drain Busters to another friend. In general, I have been telling other friends about Drain Busters in case they are ever in need of such a service.
I am grateful to Drain Busters for speedy, efficient and courteous service. "
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 31 Oct 2018
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £60

"Great service!
Highly recommended. "
 
 
 
 
Team:
Bryce Lornie
 
 
 


Review 28 Oct 2018
Recommended by customer in DD6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unblock a drain.
 
Cost: £90

"Prompt and efficient
Excellent job carried out by Bruge.
Who was friendly and informative. I was very reassured that problem had been adequately fixed!
Many thanks."
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 28 Aug 2018
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Slow draining kitchen sink. Blockage cleared, new flexible pipe fitted.
 
Cost: £90

"Very punctual, efficient, clear about costs upfront. "
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 4 Jul 2018
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clearance of drains.
 
Cost: £130
 
 
Team:
Bruce Lornie
 
 
 

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