Drain Busters Plumbing & Drainage

6 Challum Loan, Broughty Ferry
Dundee
Angus
DD5 3UT

Plumber

www.drainbustersscotland.co.uk

Email This Business

Tel 01382 732 742
Mobile 07411 850 070

Listed under: Drain Cleaning & Unblocking, Plumbers / Plumbing

100% recommended Rating 9.9/100
204 reviews since 2012

Satisfaction Ratings

Overall Rating	9.9 /10
Based on 204 reviews since 2012

Quality	9.9/10
The quality of the work was as expected and agreed

Tidy	9.9/10
There was little disruption and the site was left clear and tidy

Service	9.9/10
The team was friendly, helpful, considerate and professional

Value	9.7/10
The price represents value for money

Recent Reviews

" Very prompt service including a text indicating an arrival time. " more

" What a delight to have work done by this man. He kept us informed every step of the way and provided a very professional service. " more

" I am very thank ful to Bruce. He is knowledgeable, efficient and friendly. Very considerate too as he came to solve my problem as he understood I could not cook dinner because could not use kitchen si...." more

" Excellent job, nice tradesman. " more

About Us
Information provided by the business
Legal Name: Drain Busters Plumbing & Drainage.

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Review 22 Oct 2024 Recommended by customer in DD8 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Unblocking and Kitchen sink.

"Very prompt service including a text indicating an arrival time. "

Team:
Bruce Lornie

REPORT THIS REVIEW

Review 17 Sep 2024 Recommended by customer in DD2 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Drain unblocked outside house.

"What a delight to have work done by this man. He kept us informed every step of the way and provided a very professional service. "

Team:
Bruce Lornie

REPORT THIS REVIEW

Review 16 Sep 2024 Recommended by customer in DD2 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

The work was straight forward of a blocked pipe. The complication was that the blocked pipe was covered by soil, requiring to dig soil away to subsequently fix the problem.

"I am very thank ful to Bruce. He is knowledgeable, efficient and friendly. Very considerate too as he came to solve my problem as he understood I could not cook dinner because could not use kitchen sink. "

Team:
Bruce Lornie

REPORT THIS REVIEW

Review 1 Sep 2024 Recommended by customer in DD2 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Block drains to bathroom.

"Excellent job, nice tradesman. "

Team:
Bruce Lornie

REPORT THIS REVIEW

Review 26 Aug 2024 Recommended by customer in Ph10 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Tidy	9/10
There was little disruption and the site was left clear and tidy

Service	5/10
The team was friendly, helpful, considerate and professional

Value	1/10
The price represents value for money

Show All

Customer Review

Clear blocked drain

"Bruce came to jet the main drain. Jetting proved unsuccessful further attempts were also unsuccessful.Bruce decided a section of the house sewer line was completely blocked with possibly tree roots and suggested digging down to said blocked pipe for a 4 figure sum of money which I unfortunately could not agree to. Bruce charged me �50 for the call out and left. My drain is still blocked. Bruce was polite with a friendly manner ."

Team:
Bruce

Business Reply:

I (Bruce) work alone for my own business, Drainbusters Scotland. My 9.9 rating out of 10 for 199 reviews demonstrates my commitment to providing EVERY customer with exceptional service. Although I value your feedback, I believe your review is misleading.

I charged �50 for 1 hour of jetting and an 80-minute round trip from Dundee.

I urgently attended in an effort to help you resolve the blockage in your drain. Unfortunately, you have excessive root ingress in your drain, and high-pressure water jetting was unable to clear the blockage.

I gave you free, friendly advice, outlining how to fix your problem and estimated roughly how much I believed the cost of fixing your problem might be.

I then advised you to contact your insurance company, as you may be covered for the work.

Your rating for my value and service is, in my opinion, unfair and inaccurate for the services provided.

REPORT THIS REVIEW

Review 19 Aug 2024 Recommended by customer in DD5 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Blockage in outside drain causing flooding in the driveway.

"Extremely quick response to request and call out to see to the problem. Very efficient and friendly service. "

Team:
Bruce Lornie

REPORT THIS REVIEW

Review 6 Aug 2024 Recommended by customer in DD3 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Clear blockage in bathroom waste pipe (external of house)

"Great service. Rang Bruce on Sunday afternoon and he was here the following day. Cleared blockage within minutes. Would highly recommend and will use again in future (if required)"

Team:
Bruce Lornie

REPORT THIS REVIEW

Review 2 Aug 2024 Recommended by customer in DD6 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Unblocking a blocked external drain system.

"Bruce was a pleasure to deal with - he was friendly,easy to reach to arrange an appointment and then kept a good line of communication as to his expected arrival time etc.

In terms of his actual work, it was excellent - he was able to efficiently rectify a blocked external drain and cleaned up the working area once completed.

Overall, good tradesmen are worth their weight in gold and I'm more than happy to recommend Bruce and will definitely be using his services in the future for any drainage related issues."

Team:
Bruce

REPORT THIS REVIEW

Review 30 Jul 2024 Recommended by customer in DD5 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Blocked drain.

"On time and sent whatsapp an hour before explained why he was doing what he did as he went.
All done within an hour.
Pleasant, communicative and professional. "

Team:
Bruce Lornie

REPORT THIS REVIEW

Review 18 Jul 2024 Recommended by customer in DD5 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Blocked drain.

"Prompt reply and sorted out the problem quickly. Actually charged less than originally quoted. Would definitely use again."

Team:
Bruce.

REPORT THIS REVIEW

Review 2 Jul 2024 Recommended by customer in DD5 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	8/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Blocked drain causing water to rise in toilet/shower.

"Professional and friendly quickly located the issue outdoors and explained how it would be unblocked.
Clearly outlined cost.
Quickly unblocked the drain and checked problem was rectified before completion
Would recommend. "

Team:
Bruce Lornie

REPORT THIS REVIEW

Review 24 Jun 2024 Recommended by customer in DD4 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Clear completely blocked drains and solve slowly draining water from Kitchen and bathroom.

"Bruce arrived within 20 minutes of making the call. He diagnosed the problem immediately and within about 40 minutes all the drains were clear and running normally again. A very nice chap who I would have no hesitation in recommending to all. "

Team:
Bruce Lornie

REPORT THIS REVIEW

Review 23 Feb 2024 Recommended by customer in DD5 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Unblock kitchen and utility sinks

"Friendly and turned up on time. Work carried out to a high standard. Explained everything to me. Highly recommend."

REPORT THIS REVIEW

Review 15 Feb 2024 Recommended by customer in DD3 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Clearance of blocked drain.

"Very professional service."

Team:
Bruce Lornie

REPORT THIS REVIEW

Review 14 Nov 2023 Recommended by customer in DD2 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Cleared blocked drain

"Speedy, efficient service professional.
Would not hesitate to contact company for any future repair work."

Team:
Bruce Lornie

REPORT THIS REVIEW

Review 13 Nov 2023 Recommended by customer in DD2 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Drains cleaned and power washed

"Bruce got the drains cleaned and fixed the problem with the shower and toilet.
Very pleased with his work."

Team:
Bruce Lornie

REPORT THIS REVIEW

Review 29 Sep 2023 Recommended by customer in KY16 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Clear blocked drain.

"Friendly and very professional service. Came out very quickly and explained everything clearly before starting. Would recommend for any drain problems."

Team:
Bruce Lornie

REPORT THIS REVIEW

Review 16 Sep 2023 Recommended by customer in DD5 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Clear drain

"Quick friendly service"

Team:
Bruce Lornie

REPORT THIS REVIEW

Review 16 Sep 2023 Recommended by customer in DD2 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Slow draining shower

"Had problem with a slow draining shower. I phoned Bruce one day and he arranged to come next day.
He notified me before he arrived and shower drains were cleared within 10 minutes. Very happy with the job. Would recommend Bruce."

Team:
Bruce Lornie

REPORT THIS REVIEW

Review 16 Sep 2023 Recommended by customer in DD3 business Drain Busters Plumbing & Drainage https://www.referenceline.com/plumber-in-dundee-drainbustersplumbingdrainage-47580

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Cleared blocked drain and renewed old pipework.

"Very happy with work undertaken would happily call on him again.
Very satisfied."

Team:
Bruce Cornie

REPORT THIS REVIEW

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