Drain Busters Plumbing & Drainage

6 Challum Loan, Broughty Ferry
Dundee
Angus
DD5 3UT

Plumber

Listed under:  Drain Cleaning & Unblocking, Plumbers / Plumbing
100% recommended   Rating Drain Busters Plumbing & Drainage 9.9/100
208 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 208 reviews since 2012
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The price represents value for money

 
 
 
Recent Reviews 
 
" Have used Bruce before and always been happy with the service. Always helpful and efficient. Have and will continue to recommend. "   more
 
" Very personable young man, very knowledgeable re trade. Polite and informative. "   more
 
" Excellent service. Arranged a date and time that suited. Carried out the work promptly and efficiently. Great communication. "   more
 
" Bruce was very knowledgeable and professional throughout the works at my address. He ensured all the work carried out was met with Scottish Water approval. He happily answered any questions I had. He ...."   more
 
 
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Customer Reviews
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Review 2 Dec 2024
Recommended by customer in DD3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Blocked bathroom drains.
 

"Have used Bruce before and always been happy with the service. Always helpful and efficient. Have and will continue to recommend. "
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 22 Nov 2024
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Clearing outside pipe blockage from kitchen.
 

"Very personable young man, very knowledgeable re trade. Polite and informative. "
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 13 Nov 2024
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Cleared drain blockage
 

"Excellent service. Arranged a date and time that suited. Carried out the work promptly and efficiently.
Great communication. "
 
 
 
 
Team:
Bryce Lorwie
 
 
 


Review 6 Nov 2024
Recommended by customer in Dd4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Bruce carried out x2 cctv surveys (pre and post construction survey) which were required by Scottish Water in order to get approval for a new extension which was built over a main sewage drain shared with my neighbours. He also connected a new extension toilet waste pipe to a shared Scottish Water combi drain. Additionally, he flushed out the combi drain below my new extension before commencing the above works.

"Bruce was very knowledgeable and professional throughout the works at my address. He ensured all the work carried out was met with Scottish Water approval. He happily answered any questions I had. He is a genuinely good guy who carried out the work at a very reasonable price. I wouldn't hesitate to call Bruce if I or any family/friends require assistance with drains."
 
 
Team:
Bruce
 
 
 


Review 22 Oct 2024
Recommended by customer in DD8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Unblocking and Kitchen sink.
 

"Very prompt service including a text indicating an arrival time. "
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 17 Sep 2024
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Drain unblocked outside house.
 

"What a delight to have work done by this man. He kept us informed every step of the way and provided a very professional service. "
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 16 Sep 2024
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The work was straight forward of a blocked pipe. The complication was that the blocked pipe was covered by soil, requiring to dig soil away to subsequently fix the problem.
 

"I am very thank ful to Bruce. He is knowledgeable, efficient and friendly. Very considerate too as he came to solve my problem as he understood I could not cook dinner because could not use kitchen sink. "
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 1 Sep 2024
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Block drains to bathroom.
 

"Excellent job, nice tradesman. "
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 26 Aug 2024
Recommended by customer in Ph10
 
 
Satisfaction Ratings
 
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 5/10
The team was friendly, helpful, considerate and professional
Value 1/10
The price represents value for money
Show All
 
 
Customer Review
 
Clear blocked drain

"Bruce came to jet the main drain. Jetting proved unsuccessful further attempts were also unsuccessful.Bruce decided a section of the house sewer line was completely blocked with possibly tree roots and suggested digging down to said blocked pipe for a 4 figure sum of money which I unfortunately could not agree to. Bruce charged me £50 for the call out and left. My drain is still blocked. Bruce was polite with a friendly manner ."
 
 
Team:
Bruce
 
 
   Business Reply:

I (Bruce) work alone for my own business, Drainbusters Scotland. My 9.9 rating out of 10 for 199 reviews demonstrates my commitment to providing EVERY customer with exceptional service. Although I value your feedback, I believe your review is misleading.

I charged £50 for 1 hour of jetting and an 80-minute round trip from Dundee.

I urgently attended in an effort to help you resolve the blockage in your drain. Unfortunately, you have excessive root ingress in your drain, and high-pressure water jetting was unable to clear the blockage.

I gave you free, friendly advice, outlining how to fix your problem and estimated roughly how much I believed the cost of fixing your problem might be.

I then advised you to contact your insurance company, as you may be covered for the work.

Your rating for my value and service is, in my opinion, unfair and inaccurate for the services provided.
 


Review 19 Aug 2024
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Blockage in outside drain causing flooding in the driveway.
 

"Extremely quick response to request and call out to see to the problem. Very efficient and friendly service. "
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 6 Aug 2024
Recommended by customer in DD3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Clear blockage in bathroom waste pipe (external of house)
 

"Great service. Rang Bruce on Sunday afternoon and he was here the following day. Cleared blockage within minutes. Would highly recommend and will use again in future (if required)"
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 2 Aug 2024
Recommended by customer in DD6
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Unblocking a blocked external drain system.

"Bruce was a pleasure to deal with - he was friendly,easy to reach to arrange an appointment and then kept a good line of communication as to his expected arrival time etc.

In terms of his actual work, it was excellent - he was able to efficiently rectify a blocked external drain and cleaned up the working area once completed.

Overall, good tradesmen are worth their weight in gold and I'm more than happy to recommend Bruce and will definitely be using his services in the future for any drainage related issues."
 
 
Team:
Bruce
 
 
 


Review 30 Jul 2024
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Blocked drain.
 

"On time and sent whatsapp an hour before explained why he was doing what he did as he went.
All done within an hour.
Pleasant, communicative and professional. "
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 18 Jul 2024
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Blocked drain.

"Prompt reply and sorted out the problem quickly. Actually charged less than originally quoted. Would definitely use again."
 
 
Team:
Bruce.
 
 
 


Review 2 Jul 2024
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Blocked drain causing water to rise in toilet/shower.
 

"Professional and friendly quickly located the issue outdoors and explained how it would be unblocked.
Clearly outlined cost.
Quickly unblocked the drain and checked problem was rectified before completion
Would recommend. "
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 24 Jun 2024
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Clear completely blocked drains and solve slowly draining water from Kitchen and bathroom.
 

"Bruce arrived within 20 minutes of making the call. He diagnosed the problem immediately and within about 40 minutes all the drains were clear and running normally again. A very nice chap who I would have no hesitation in recommending to all. "
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 23 Feb 2024
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Unblock kitchen and utility sinks
 

"Friendly and turned up on time. Work carried out to a high standard. Explained everything to me. Highly recommend."
 
 
 
 
 
 


Review 15 Feb 2024
Recommended by customer in DD3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Clearance of blocked drain.
 

"Very professional service."
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 14 Nov 2023
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Cleared blocked drain
 

"Speedy, efficient service professional.
Would not hesitate to contact company for any future repair work."
 
 
 
 
Team:
Bruce Lornie
 
 
 


Review 13 Nov 2023
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Drains cleaned and power washed
 

"Bruce got the drains cleaned and fixed the problem with the shower and toilet.
Very pleased with his work."
 
 
 
 
Team:
Bruce Lornie
 
 
 

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