Drain Busters Plumbing & Drainage

6 Challum Loan, Broughty Ferry
Dundee
Angus
DD5 3UT

Plumber

Listed under:  Drain Cleaning & Unblocking, Plumbers / Plumbing
100% recommended   Rating Drain Busters Plumbing & Drainage 9.9/100
219 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 219 reviews since 2012
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed
 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.7/10 Value Rating 9.7
The price represents value for money
 
 
 
Recent Reviews 
 
" The man (Bruce) was very helpful and kind. He used his camera equipment. I was very upset. Bruce did not charge me for his time he came very quickly when we called him. My kitten was found safe. "   more
 
" Drain was blocked so called company. Came that day and resolved blockage. Very friendly gentleman who explained everything he was doing. Would highly recommend and will use again"   more
 
" 10/10 "   more
 
" Excellent communication with me as to when Bruce was going to come. He explained what he was going to do and how much it was going to be. First though he investigated where the problem was unlikely t...."   more
 
 
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Customer Reviews
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Review 20 Apr 2025
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
My kitten went under the kick plates in the kitchen and down the hole
 

"The man (Bruce) was very helpful and kind. He used his camera equipment. I was very upset. Bruce did not charge me for his time he came very quickly when we called him. My kitten was found safe. "
 
 
 
 
Team:
Bruce Lornie
 
 
 

Review 2 Apr 2025
Recommended by customer in DD7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Drain blocked

"Drain was blocked so called company.

Came that day and resolved blockage.

Very friendly gentleman who explained everything he was doing.

Would highly recommend and will use again"
 
 
Team:
Bruce Lornie
 
 
 

Review 15 Mar 2025
Recommended by customer in DD1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fast
Efficient
Reliable
Friendly
 

"10/10
"
 
 
 
 
Team:
Bruce Lornie
 
 
 

Review 5 Feb 2025
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Cleaning of outside drain.
 

"Excellent communication with me as to when Bruce was going to come. He explained what he was going to do and how much it was going to be.
First though he investigated where the problem was unlikely the last trader who came and charge me more. "
 
 
 
 
Team:
Bruce Lornie
 
 
 

Review 28 Jan 2025
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Wet/Unblock drain to septic tank.
 

"Excellent service at a very fair price.
Bruce was knowledgeable, personable and very effective highly recommended service. "
 
 
 
 
Team:
Brace
 
 
 

Review 20 Jan 2025
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Blocked kitchen sink drain.
 

"Bruce Lorine was friendly and Knowledgeable and very professional. Very impressed by the work carried out. I will recommend to friends and family etc. "
 
 
 
 
Team:
Bruce Lornie
 
 
 

Review 23 Dec 2024
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Sorting drainage issues with a dishwasher

"Amazing service. Called in to check out the issue and had it fixed within 5mins. Helpful, polite and didn’t charge for the work. Can recommend and won’t hesitate to use again."
 
 
 
 

Review 21 Dec 2024
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Unblock main drain blockage.
 

"The problem was fixed the same day. A very pleasant man. Keep up the good work. "
 
 
 
 
Team:
Bruce Lornie
 
 
 

Review 16 Dec 2024
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
My request was to clear a blocked drain. This was a server drain outside my house.
 

"Drain Busters turned up as expected, on the same day. The drain was successfully cleared in a very short time. Drain Busters were very professional and knowledgeable. I thought that they did a brilliant job. "
 
 
 
 
Team:
Bruce Lornie
 
 
 

Review 16 Dec 2024
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Blocked down pipe.
 

"Excellent service in all aspects. "
 
 
 
 
Team:
Bruce Lornie
 
 
 

Review 15 Dec 2024
Recommended by customer in KY16
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Blockage of drain leading from kitchen sink.
 

"Arrived at time agreed. Very happy with the service. Bruce was polite. Friendly and professional definitely use services again. "
 
 
 
 
Team:
Bruce Lornie
 
 
 

Review 2 Dec 2024
Recommended by customer in DD3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Blocked bathroom drains.
 

"Have used Bruce before and always been happy with the service. Always helpful and efficient. Have and will continue to recommend. "
 
 
 
 
Team:
Bruce Lornie
 
 
 

Review 22 Nov 2024
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Clearing outside pipe blockage from kitchen.
 

"Very personable young man, very knowledgeable re trade. Polite and informative. "
 
 
 
 
Team:
Bruce Lornie
 
 
 

Review 13 Nov 2024
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Cleared drain blockage
 

"Excellent service. Arranged a date and time that suited. Carried out the work promptly and efficiently.
Great communication. "
 
 
 
 
Team:
Bryce Lorwie
 
 
 

Review 6 Nov 2024
Recommended by customer in Dd4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Bruce carried out x2 cctv surveys (pre and post construction survey) which were required by Scottish Water in order to get approval for a new extension which was built over a main sewage drain shared with my neighbours. He also connected a new extension toilet waste pipe to a shared Scottish Water combi drain. Additionally, he flushed out the combi drain below my new extension before commencing the above works.

"Bruce was very knowledgeable and professional throughout the works at my address. He ensured all the work carried out was met with Scottish Water approval. He happily answered any questions I had. He is a genuinely good guy who carried out the work at a very reasonable price. I wouldn't hesitate to call Bruce if I or any family/friends require assistance with drains."
 
 
Team:
Bruce
 
 
 

Review 22 Oct 2024
Recommended by customer in DD8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Unblocking and Kitchen sink.
 

"Very prompt service including a text indicating an arrival time. "
 
 
 
 
Team:
Bruce Lornie
 
 
 

Review 17 Sep 2024
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Drain unblocked outside house.
 

"What a delight to have work done by this man. He kept us informed every step of the way and provided a very professional service. "
 
 
 
 
Team:
Bruce Lornie
 
 
 

Review 16 Sep 2024
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The work was straight forward of a blocked pipe. The complication was that the blocked pipe was covered by soil, requiring to dig soil away to subsequently fix the problem.
 

"I am very thank ful to Bruce. He is knowledgeable, efficient and friendly. Very considerate too as he came to solve my problem as he understood I could not cook dinner because could not use kitchen sink. "
 
 
 
 
Team:
Bruce Lornie
 
 
 

Review 1 Sep 2024
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Block drains to bathroom.
 

"Excellent job, nice tradesman. "
 
 
 
 
Team:
Bruce Lornie
 
 
 

Review 26 Aug 2024
Recommended by customer in Ph10
 
 
Satisfaction Ratings
 
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 5/10
The team was friendly, helpful, considerate and professional
Value 1/10
The price represents value for money
Show All
 
 
Customer Review
 
Clear blocked drain

"Bruce came to jet the main drain. Jetting proved unsuccessful further attempts were also unsuccessful.Bruce decided a section of the house sewer line was completely blocked with possibly tree roots and suggested digging down to said blocked pipe for a 4 figure sum of money which I unfortunately could not agree to. Bruce charged me £50 for the call out and left. My drain is still blocked. Bruce was polite with a friendly manner ."
 
 
Team:
Bruce
 
 
   Business Reply:
I (Bruce) work alone for my own business, Drainbusters Scotland. My 9.9 rating out of 10 for 199 reviews demonstrates my commitment to providing EVERY customer with exceptional service. Although I value your feedback, I believe your review is misleading.

I charged £50 for 1 hour of jetting and an 80-minute round trip from Dundee.

I urgently attended in an effort to help you resolve the blockage in your drain. Unfortunately, you have excessive root ingress in your drain, and high-pressure water jetting was unable to clear the blockage.

I gave you free, friendly advice, outlining how to fix your problem and estimated roughly how much I believed the cost of fixing your problem might be.

I then advised you to contact your insurance company, as you may be covered for the work.

Your rating for my value and service is, in my opinion, unfair and inaccurate for the services provided.
 
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