O G Plumbing & Heating

38 Holly Road, Broughty Ferry
Dundee
Angus
DD5 2LZ

Plumber

Listed under:  Central Heating Engineers, Plumbers / Plumbing
98% recommended   Rating 9.8/10
56 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 56 reviews since 2007
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I have used Brian as my plumber of choice for a number of years now. He is very professional and knowledgeable and provide a high quality service. "   more
 
" Brian at OG plumbing is very reliable, responsive and efficient. He fulfilled the job as promised. I would be happy to recommend him to others. "   more
 
" Great service & really friendly, straight prices & he recommended which boiler best suits our needs and was well within our budget. So we have our new Worcester Boiler fitted with smart controls, coul...."   more
 
" So delighted with Brian and would highly recommend him. From the time I contacted him he got back in touch with me quickly. On arrival to do the job he was professional helpful and friendly. Pity all ...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 96%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 96%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 96%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 96%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 90%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

bathroom 4
Boiler 7
Brian 13
care 3
certainly 3
class 3
clean 3
competitive 3
contact 5
definitely 6
disruption 4
efficient 6
efficiently 3
Excellent 12
explained 4
extremely 6
family 5
finish 3
finished 4
fitted 3
friendly 16
friends 8
G 3
good 6
Great 3
happier 3
happy 4
Heating 5
helpful 8
highest 3
highly 7
installed 3
minimum 4
OG 8
phone 3
pleasant 3
pleased 4
Plumber 3
plumbers 3
plumbing 17
polite 3
professional 14
recommend 15
recommended 5
reliable 4
service 14
shower 4
standard 8
team 4
tidy 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 Nov 2019
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal and replacement of dual flush valve.
 
Cost: £72

"I have used Brian as my plumber of choice for a number of years now. He is very professional and knowledgeable and provide a high quality service.
"
 
 
 
 
 
 


Review 4 Nov 2019
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and install a Worcester 30 Greenstar boiler with a condensate pump, flue and the flue extensions. Also to supply and install a smart wireless programmable room thermostat and Worcester magnetic filter.
 
Cost: £3000

"Brian at OG plumbing is very reliable, responsive and efficient. He fulfilled the job as promised.
I would be happy to recommend him to others. "
 
 
 
 
 
 


Review 23 Oct 2019
Recommended by customer in DD5

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Called Og plumbing & heating for a quote for a new boiler, he popped over the next day and the boiler was fitted last week and all done within a day with minimal fuss & disruption to our home.

"Great service & really friendly, straight prices & he recommended which boiler best suits our needs and was well within our budget. So we have our new Worcester Boiler fitted with smart controls, couldn't be happier!"
 
 
Team:
Brian
 
 
 


Review 10 Sep 2018
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To change over old kitchen tap for new mixer tap.
 
Cost: £50

"So delighted with Brian and would highly recommend him. From the time I contacted him he got back in touch with me quickly. On arrival to do the job he was professional helpful and friendly. Pity all tradesmen were not up to his standard 10/10."
 
 
 
 
 
 


Review 29 Jun 2018
Recommended by customer in DD3
 My Age: 30 - 39 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced shower and bath taps. Making me trust the quote and work being completed. Saved me money and I would highly recommend. Quick and tidy work. Very happy
 
Cost: £200

"I made contact with O G Plumbing & Heating to get a comparison quote to (fix) replace shower and bath taps. Very fast response and very surprising
quote; Much more reasonable/affordable quote than expected. Very quick reply and photos sent of current shower/taps to form basis of quote-better than visit. Booked in within matter of days and couldn't be happier with service. Very knowledgeable and explained everything.
"
 
 
 
 
 
 


Review 25 Jun 2018
Recommended by customer in DD6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New boiler installed. Complete bathroom installed.
 

"Very professional and competent. Worked exceptionally well and very efficiently. Would have no hesitation in recommending them to anyone. "
 
 
 
 
Team:
Grant And Lilian Williamson
 
 
 


Review 19 Jun 2018
Recommended by customer in DD3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement Combi boiler. Replacement electric shower. Plumbing work relating to kitchen refit (Sink, dishwasher, washing machine).
 
Cost: £2000

"Reliable, trustworthy company which I have used for last ten years."
 
 
 
 
 
 


Review 15 Jun 2018
Recommended by customer in DD4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual boiler service.
 
Cost: £30

"Always good job done for servicing and repairs/ improvements and have recommended them to family and friends."
 
 
 
 
 
 


Review 18 Apr 2017
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Tracing and repairing a water leak - internal.
 
Cost: £72

"Located through trusted traders.

Prompt attention to call for help (emergency) arrived within 1 hour.

Worked well to find leak and once located repaired the fault. Overall very satisfactory."
 
 
 
 
 
 


Review 22 Feb 2017
Recommended by customer in DD3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gas boiler service and gas leak liquid.
 
Cost: £70

"Brian was very helpful and explained a lot about my boiler. He certainly knows everything about Worcester Bosch boilers. He was very knowledgeable. "
 
 
 
 
 
 


Review 10 Jan 2017
Recommended by customer in DD4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The price below was for installing a new central heating boiler in a two-bedroom flat.
 
Cost: £2400
 

"Brian from OG Plumbing installed a new central heating boiler for us (and removal of old boiler and hot water cylinder).

Other plumbers we asked to quote told us about all the problems they would have and how difficult it would be - not Brian - he was positive from the outset and came up with the best solution.

From our first contact with Brian he was quick to respond and easy to deal with. He was very professional too and explained things in terms we could understand. His quote was clearly presented and very competitive. The work was completed on time and to the highest standard and was scheduled to take account of other trades. We have used Brian on further occasions for other smaller plumbing works and again he has always responded promptly and done a first class job.

We would have no hesitation recommending OG Plumbing and we will certainly be using them again for all our plumbing needs in future."
 
 
Team:
Brian
 
 
 


Review 18 Oct 2016
Recommended by customer in DD1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Ballcock replacement new W.C fill valve.
 
Cost: £72

"We only contacted O G Plumbing & Heating on Tuesday moving and the job was completed by end of Wednesday. I thought this was an exceptionally high level of service. Plumber was pleasant and professional. He used text photos to identify job I needed doing"
 
 
 
 
 
 


Review 8 Sep 2016
Recommended by customer in DD7
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
OG Plumbing put a new bathroom in my new house. Everything was studded out and walls were tiled, floor tiled with new bath, basin, toilet and rainforest shower. Put in paladoc roofing also.
 
Cost: £4000

"The work was done to an unbelievably high standard. Brian kept in constant contact and dialogue with me from start to finish. He was also very professional throughout and polite to me and my girlfriend. He went out of his way and took the extra mile to put in an unbelievable bathroom. We couldn't be happier."
 
 
 
 
 
 


Review 10 Jun 2016
Recommended by customer in DD6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of new boiler.
 
Cost: £1920

"Highly recommended. Brian did a first class highly professional job with minimum disruption. Excellent price. Brian even returned the following day to resolve a radiator problem not related to new installation. Have cancelled my current service contract and will be using Brian in future. Totally satisfied."
 
 
 
 
 
 


Review 9 Nov 2015
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New piece of pipe fitted to replace leaking part.
 
Cost: £60

"I was completely satisfied with job done."
 
 
 
 
 
 


Review 20 Oct 2015
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted a new boiler and serviced it, work was great.
 
Cost: £1850

"Worked carried out was excellent. Need new air pants and were fitted free of charge also repaired out suite light free of charge. Brian is great friendly worker, cleans up everything, no mess left. Very friendly, polite and I would recommend him to my friends and workmates, Brian is so easy to contact, always gets back on time never late."
 
 
 
 
 
 


Review 20 Oct 2015
Recommended by customer in DD3
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement boiler in Kidzworld, Dundee.
 
Cost: £1950

"Since Brian installed our new boiler we have used his company to cover all our maintenance issues in both Kidzworld and Soccerworld. All work is carried out to a very high standard."
 
 
 
 
 
 


Review 16 Oct 2015
Recommended by customer in DD5
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New bathroom.
 
Cost: £4000

"Thoroughly professional and excellent job. Would recommend to friends."
 
 
 
 
 
 


Review 29 Aug 2014
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace broken syphon in toilet.
 
Cost: £60

"Excellent job. Brian was friendly, polite and professional at all times. A prompt and very efficient service. Happy to recommend to anyone. Would definitely use again."
 
 
 
 
 
 


Review 23 Aug 2014
Recommended by customer in DD4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of new boiler and shower
 
Cost: £2000

"Came and inspected job provided various options and quotes. Work carried promptly and to a high standard with regard to timescale and preparation and finish. Checked out quotes on line and it was very competitive. Extremely pleased with work carried out and would definitely recommend this firm."
 
 
 
 
 
 

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