A E Plumbing and Heating Services

28 Borrowdale Drive
Norwich
Norfolk
NR1 4LX

Plumber

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Central Heating Engineers, Gas Engineers, Plumbers / Plumbing
100% recommended   Rating A E Plumbing and Heating Services 9.8/100
38 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 38 reviews since 2011
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed
 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy
 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional
 
Value 9.8/10 Value Rating 9.8
The price represents value for money
 
 
 
Recent Reviews 
 
" Friendly professional service arrived on time. Charged a fair price for the service giving the boiler a clean ' bill of health'. Trustworthy, as he could've made up something was wrong with the boi...."   more
 
" Mark was professional, helpful and efficient."   more
 
" Excellent prompt service, highly recommended."   more
 
" Quick, efficient and tidy. Thank you"   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 92%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 91%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 76%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 3
cheerful 2
clean 4
efficient 2
efficiently 3
excellent 5
Friendly 7
friends 3
good 5
helpful 5
Mark 7
need 3
pleasant 4
plumber 4
polite 2
problem 2
professional 6
punctual 3
quickly 2
reasonable 2
recommend 6
recommended 4
satisfied 4
service 5
tidy 4
Traders 2
trusted 2
wouldn’t 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 Jul 2017
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Service of combi boiler (residential).
 

"Friendly professional service arrived on time. Charged a fair price for the service giving the boiler a clean ' bill of health'.

Trustworthy, as he could've made up something was wrong with the boiler and charged for the unnecessary work. If I need a plumber / heating engineer again, I shall be happy to use him again. "
 
 
 
 
 
 

Review 22 May 2017
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Outside tap.
 
 
 
 
 

Review 22 Oct 2014
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Ideal logic and service and check of gas fire in lounge problem with switching on parts to be checked be that.
 

"Mark was professional, helpful and efficient."
 
 
 
 
 
 

Review 18 Oct 2014
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Change outside tap service boiler.
 

"Excellent prompt service, highly recommended."
 
 
 
 
 
 

Review 30 Jun 2014
Recommended by customer
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacement ball value in hot water tank.
 

"Quick, efficient and tidy. Thank you"
 
 
 
 
 
 

Review 3 Mar 2014
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Kitchen tap fitted.
 

"Mark and team were friendly. They were very punctual and very cheerful & polite."
 
 
 
 
 
 

Review 28 Nov 2012
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Replaced old radiators and fitted 2 new rads with new pipe work valves, TRV’s.
 

"Mark and Richard were friendly, worked hard and did a really good job. They were punctual and considerate."
 
 
 
 
 
 

Review 29 Oct 2012
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
 
 

Review 15 Oct 2012
Recommended by customer in NR3
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace old boiler with new. Check radiator etc.
 

"Very clean & helpful explanations of job. Workmen were punctual, polite and cheerful. Work done was tidy and professional."
 
 
 
 
 
 

Review 4 Oct 2012
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New Syphon on Cistern (enclosed Unit).
 

"When I phoned the contractor on the evening before starting his holiday, he stated he would attend to the problem as soon as he returned to work. My decision to wait for his services was satisfied. As a recommended trader, I did not ask for an estimate and was very satisfied with his work and cost."
 
 
 
 
 
 

Review 5 Sep 2012
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Removal of water softening system; boiler service; replace taps in bathroom and kitchen.
 

"Marc was excellent – his workmanship was clean and tidy, he explained thoroughly what needed to be done and arrived promptly. I wouldn’t hesitate to recommend his work and have already booked him to come back to do more work for me."
 
 
 
 
 
 

Review 28 Aug 2012
Recommended by customer in NR3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 

"Had new washing machine delivered and paid for installation. Delivery driver unable to switch off or disconnect hot water valve. Told I would need a plumber. Plumber I called came out same day any sorted problem efficiently. Cost I thought very reasonable."
 
 
 
 
 
 

Review 18 Jul 2012
Recommended by customer in NR13
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Disconnect gas hob & cap off gas supply.
 

"Excellent job, even disposed of the old hob for me."
 
 
 
 
 
 

Review 9 Jul 2012
Recommended by customer
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fitting new timer for central heating.
 

"Work carried out."
 
 
 
 
 
 

Review 25 Jun 2012
Recommended by customer in NR3
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Job well done."
 
 
 
 
 
 

Review 18 Jun 2012
Recommended by customer in NR13
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
To remove a radiator cap off pipes under floor. To fit new radiator on adjacent wall.
 

"The men arrived on time and carried out the work efficiently and professionally. They were careful and pleasant and left the job completed as requested. I would certainly use them again."
 
 
 
 
 
 

Review 18 Jun 2012
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"As recommended by Daplh Trusted Traders. Excellent service in all respects – quickly, service and value. I will be using them again."
 
 
 
 
 
 

Review 6 Jun 2012
Recommended by customer in NR1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Reliable professional helpful."
 
 
 
 
 
 

Review 4 Jun 2012
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fitting new hose to hot water tap in bathroom
 

"Very satisfied with work, as I have been before"
 
 
 
 
 
 

Review 15 May 2012
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Painless."
 
 
 
 
 
 
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