H G S Plumbing & Heating Ltd

Unit 7 Capitol House, 4-6 Heigham Street
Norwich
Norfolk
NR2 4TE

Plumber

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Boiler Servicing and Repairs, Cooker Servicing / Repairs, Electrical Test & Inspection, Gas Engineers, Heat Pumps, PAT Testing, Plumbers / Plumbing, Plumbing Specialists
100% recommended   Rating 9.8/10
70 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 70 reviews since 2013
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed
 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" When I had an urgent need to disconnect and make safe a cooker HGS went out of their way to make sure an engineer was on site within 30 mins. Extremely helpful, fast, efficient and friendly service an...."   more
 
" We've had no end of issues with heating and plumbing which have caused no end of frustration. Rob and the team have solved every issue and given us excellent service with every step. They are prompt...."   more
 
" Very efficient diagnosis and repair of our boiler. Flexible and friendly and super speedy! Will definitely use again."   more
 
" From the first phone call to finishing fitting our new boiler, Rob and Co were very professional and helpful. Rob offered fantastic advice about our options and was great at quick and clear communicat...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 98%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 94%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 81%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 97%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 87%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 6
arrived 12
boiler 22
certainly 5
contacted 5
customer 10
definitely 7
efficient 18
Engineer 17
Excellent 17
explained 9
fitted 6
fixed 6
friendly 25
gas 6
good 9
great 11
guys 6
happy 6
heating 8
helpful 12
HGS 32
highly 13
hot 7
managed 5
morning 6
needed 5
options 6
phone 10
Phoned 5
pleased 6
polite 9
problem 11
professional 11
property 5
quick 5
quickly 11
really 5
received 5
recommend 24
repair 6
replacement 6
service 31
standard 5
team 5
Thanks 6
tidy 6
water 8
working 7
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 6 Apr 2019
Recommended by customer in NR1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Attend to disconnect gas cooker - Cap gas supply as requested - Carry out relevant safety checks and tightness test - Leave in good order
 
Cost: £68
 

"When I had an urgent need to disconnect and make safe a cooker HGS went out of their way to make sure an engineer was on site within 30 mins. Extremely helpful, fast, efficient and friendly service and was all resolved within an hour with easy payment over the phone. Thanks again for making such an effort to respond at such short notice!"
 
 
Team:
Rob
 
 
 

Review 20 Mar 2019
Recommended by customer in NR4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced water tank, replaced boiler, new radiators and various inspections
 
Cost: £5000
 

"We've had no end of issues with heating and plumbing which have caused no end of frustration. Rob and the team have solved every issue and given us excellent service with every step. They are prompt and efficient and well worth the 5* recommendation!"
 
 
 
 

Review 7 Mar 2019
Recommended by customer in NR3
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Diagnosis of new boiler plate, part and fitting
 
Cost: £345
 

"Very efficient diagnosis and repair of our boiler. Flexible and friendly and super speedy! Will definitely use again."
 
 
Team:
Mike and Ben
 
 
 

Review 27 Feb 2019
Recommended by customer in NR3

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had a new boiler fitted.
 
Cost: £2430
 

"From the first phone call to finishing fitting our new boiler, Rob and Co were very professional and helpful. Rob offered fantastic advice about our options and was great at quick and clear communication. Would definitely recommend!"
 
 
Team:
Rob, Lewis.
 
 
 

Review 27 Feb 2019
Recommended by customer in NR3

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had a new boiler fitted.
 
Cost: £2430
 

"From the first phone call to finishing fitting our new boiler, Rob and Co were very professional and helpful. Rob offered fantastic advice about our options and was great at quick and clear communication. Would definitely recommend!"
 
 
Team:
Rob, Lewis.
 
 
 

Review 23 Feb 2019
Recommended by customer in NR10
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced cold water supply tap to dishwasher which was leaking Replaced faulty hot water supply tap and capped off Checked pipework to ensure no leaks
 
Cost: £90
 

"Excellent service and great communication"
 
 
Team:
Rob and Matt
 
 
 

Review 1 Feb 2019
Recommended by customer in NR5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
This company were called in to install a replacement hot tap in my kitchen. Prior to this the company was unknown to me.

"I am delighted to report how helpful and supportive everyone was. The task was not straightforward as the manufacturer of the tap sent the wrong item and a delay then ensued. However everyone I dealt with at HGS remained calm and reassuring.

Eventually all turned out well. Matt, the plumber was very polite, diligent and thorough, not leaving until he was certain the new fitting worked properly. Mike, my contact with the office, was unfailingly positive and encouraging. Appointments made were reliably kept and I was always contacted ahead of time to confirm availability.

I have no hesitation in recommending this company, and will certainly use them again myself if/when the need arises.
Finally, I would congratulate Rob Girling (Managing Director)on having a great team working for him.

P.Penny (Mrs)
"
 
 
Team:
Matt ( Plumber), Mike (Admin)
 
 
 

Review 29 Jan 2019
Recommended by customer in NR7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler repair.
 
Cost: £78
 

"As someone that trains customer service for a living I can tell you that HGS provide the best example of customer experience that I have witnessed in a long time. First-rate customer care, extremely friendly and reliable. My boiler broke down leaving me with no hot water or heating. HGS did everything possible to ensure it was up and running again in no time. HGS will certainly get my business in the future. I cannot recommend this company highly enough."
 
 
Team:
Rob (MD) and Ben.
 
 
 

Review 4 Jan 2019
Recommended by customer in DL6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I have been trying for a number of weeks to get an issue with a shower pump resolved at my elderly mother’s property. Eventually I turned to Trusted Trader and rang HGS. I explained the situation to Rob and whilst maintaining my expectations that he may not be able to resolve the situation he nevertheless went to Mother’s the following day. Fortunately the pump only needed re setting, which Rob was able to deal with, so job done! Thank you Rob.

"My expectations were managed very well. Excellent communication and I felt Rob really cared."
 
 
Team:
Rob
 
 
 

Review 23 Dec 2018
Recommended by customer in NR2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Connecting remote thermostat.

"We've used HGS for a number years, both for regular servicing and the odd emergency. Service is always polite, friendly, and efficient. They turn up when they say they are going to. Would recommend."
 
 
 
 

Review 13 Dec 2018
Recommended by customer in NR18
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler installation and power flush

"Brilliant service and very high standards! A genuine care to ensure we got the best solution, even if it costed less. No hard sell, just excellent customer service and brilliant expectation management on timelines!"
 
 
Team:
Rob, Danny, Lewis all superb
 
 
 

Review 5 Dec 2018
Recommended by customer in NR2
 My Age: 70 + 
 I'm: Male 

 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Topped up water in boiler and explained how to do this ourselves in future.

"HGS supplied and fitted our gas combo boiler in 2016 and have maintained it since then. Recently we discovered we had no hot water or heating because the boiler water pressure had fallen after we bled the radiators. We tried to top up the water but could not do it. I phoned HGS at about 5pm, they couldn’t do anything immediately but said they would try to help in the morning. About 9am an engineer arrived and quickly fixed the problem. He also explained what we needed to do if it occurred again. I’m very pleased with the quick and helpful service."
 
 
 
 

Review 20 Nov 2018
Recommended by customer in NR10
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit new external expansion vessel to heating system in loft space. Re-pipe safety discharge pipework to comply with current regulations. Carry out service and safety check to Worcester combination boiler as required. Test and leave in full working order.
 
Cost: £375
 

"Very nice guys. All helpful & professional, on phone and in person.
Will use this company from now on."
 
 
 
 

Review 12 Nov 2018
Recommended by customer in NR13
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Electra shower replacement
 
Cost: £500
 

"Great guys to deal with - fast efficient- very professional- highly recommended"
 
 
Team:
Rob
 
 
 

Review 9 Nov 2018
Recommended by customer in NR2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced siphon in lavatory. Fitted new basin mixer taps, connected water supply & tested all.
 
Cost: £186
 

"Plumbers arrived on time, worked quickly and left no mess. They are friendly and gave good advice and guidance, as I needed to replace old taps and wanted a mixer that fitted where two singles had been removed.

(They also service the boiler annually. I'm very happy with their work)"
 
 
Team:
Rob, Mike & Danny
 
 
 

Review 8 Nov 2018
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove old combi boiler and supply and fit a new one.
 
Cost: £2401
 

"Having found my old boiler was uneconomical to repair(12 years old) - HGS advised me on a suitable replacement and discussed fully the various options available to me and answered all questions I had concerning the installation.

I decided on the replacement boiler and asked for work to be carried out. HGS were able to supply the boiler and begin installation the following day, completing the job the morning after.


I was kept informed throughout the whole process; when work would begin, what would be done and the full cost.


The engineer showed up on time, was polite, friendly and efficient. His work was of a high standard, he explained what he was doing and answered my questions. When he had finished he cleaned up and left the area tidy, then explained fully how to use the new boiler and completed the paperwork.


I would be pleased to recommend HGS to anybody needing similar work carried out. Good job - thanks guys!


"
 
 
Team:
Rob and Lewis
 
 
 

Review 16 Oct 2018
Recommended by customer in nr3

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Diagnosis of Faulty boiler and replacement of that boiler with a new unit.
 
Cost: £2200
 

"Would definitely use again, very professional and efficient service. Work was completed as quoted on time and of a very high standard. Good customer service and explained all charges etc before work started. They finished and left everything clean and tidy."
 
 
 
 

Review 6 Oct 2018
Recommended by customer in NR3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Provide chemical power flush on domestic central heating system, replace valves etc. and annual boiler service
 
Cost: £2000
 

"We have used HGS for our last 3 annual boiler services and this year we also asked them to attend to two non-functioning radiators. After various procedures were carried out it was concluded that a full chemical power flush of the system was necessary. Throughout this work the engineer - Danny - was extremely thorough and courteous, constantly updating us on what he was doing. Similarly Rob in the office regularly phoned to update us on options available and their costs. We now have a system which is much more efficient and we cannot praise their work and level of customer service highly enough."
 
 
Team:
Rob and Danny
 
 
 

Review 2 Oct 2018
Recommended by customer in NR8
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler repair, PCB replacement.

"Our boiler stopped working on Sunday 30/09/18, no display screen, I spoke to HGS on Monday morning, by Tuesday morning we had a new PCB fitted and boiler was up and running again.

Excellent service yet again (HGS installed our boiler 5 years ago) and will continue to use in the future."
 
 
 
 

Review 5 Sep 2018
Recommended by customer in NR3
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler service which brought up the expected fault I had been experiencing, which was the diverter valve and heat exchanger. Quoted between 330-415 plus vat depending on whether the heat exchanger needed replacing.
 
Cost: £498
 

"I cannot recommend Mike and the team at HGS enough. They have been incredible, arrived when they said they would, work carried out in a very efficient manner, engineer very friendly (important when my wife is at home with our little baby), and within the amount they said it would be. Highly recommend these guys. So many bad gas engineers out there, i'll definitely be using HGS again in the future"
 
 
Team:
Mike and John both amazing
 
 
 
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