H G S Plumbing & Heating Ltd

Unit 7 Capitol House, 4-6 Heigham Street
Norwich
Norfolk
NR2 4TE

Plumber

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Boiler Servicing and Repairs, Central Heating Engineers, Gas Engineers, Gas Safety Checks for Landlords, LPG Heating, Oil Fired Boiler Service Repair & Installation, Oil Fired Condensing Boiler, Oil Fired Heating, Plumbers / Plumbing, Plumbing Specialists
100% recommended   Rating H G S Plumbing & Heating Ltd 9.8/100
119 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 119 reviews since 2013
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" HGS were helpful and responsive at a busy time of year. The work was done well, and the kitchen left tidy afterwards. Everyone was very pleasant to deal with. I have had them in for 3 jobs now and ver...."   more
 
" Job done on day and at time agreed by an efficient and friendly engineer. All staff who organised the job by phone were efficient and knowledgeable."   more
 
" Excellent, 5 stars, professional, polite, on-time, knowledgeable, friendly, excellent value for money. Highly recommended."   more
 
" Great service! Thank you Rob for finding a slot for boiler replacement at worst time of the year (urgent replacement due to dead boiler) Good communication and clear assessment of the work needed to...."   more
 
 
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Customer Reviews
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Review 13 Jan 2022
Recommended by customer in NR2
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Assessment of old boiler and replacement with new one.

"HGS were helpful and responsive at a busy time of year. The work was done well, and the kitchen left tidy afterwards. Everyone was very pleasant to deal with. I have had them in for 3 jobs now and very happy with them all, highly recommended."
 
 
 
 


Review 4 Jan 2022
Recommended by customer in NR8

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gas fire service.
 
Cost: £90
 

"Job done on day and at time agreed by an efficient and friendly engineer. All staff who organised the job by phone were efficient and knowledgeable."
 
 
 
 


Review 4 Jan 2022
Recommended by customer in NR34
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual Gas Safety Inspection, Boiler Service, Oven Installation
 
Cost: £151
 

"Excellent, 5 stars, professional, polite, on-time, knowledgeable, friendly, excellent value for money. Highly recommended."
 
 
Team:
Matt
 
 
 


Review 17 Dec 2021
Recommended by customer in NR3
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler replacement New Boiler Pipework, new gas pipe installed Radiator flush Inhibitor installed Removal of old boiler.
 
Cost: £2500
 

"Great service!
Thank you Rob for finding a slot for boiler replacement at worst time of the year (urgent replacement due to dead boiler)
Good communication and clear assessment of the work needed to be done.
James and David did a great job installing and were helpful in answering any questions.
I will definitely use HGS in future if needed.
Cheers"
 
 
Team:
Rob , James and David
 
 
 


Review 29 Nov 2021
Recommended by customer in Nr34

 I'm: Female 

 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Lift floor board and tiles, then cut and cap gas pipe
 
Cost: £80
 

"Customer friendly office, clear communications, and everything was as expected. Engineer was great - helpful and cleared up quickly."
 
 
 
 


Review 17 Nov 2021
Recommended by customer in NR3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of faulty boiler and installation of new boiler.
 
Cost: £2340
 

"Our 15 year old boiler was leaking, resulting in water running down the wall from our bathroom to our kitchen. We needed a speedy replacement and contacted our usual boiler service company. The company identified that we needed a new boiler but then simply stopped communicating with us when we tried to book them to fit a replacement.

We sent an SOS to HGS via their website and to my surprise Rob responded on the same day and asked for photographs and descriptions from which he was able to identify a new boiler for us. Rob very kindly made some adjustments to the schedule so that our new boiler could be fitted as soon as possible. The work was carried out quickly and efficiently and the area was left tidy. We are very happy with our new boiler.

Thank you HGS for coming to our rescue! I would definitely recommend this company."
 
 
Team:
Rob
 
 
 


Review 22 Oct 2021
Recommended by customer in NR12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
service boiler
 
Cost: £90
 

"Excellent friendly & professional service from the 1st phone call to the completion of the work - everything was made easy - charges were explained, they arrived when arranged & did the job as requested. Would thoroughly recommend"
 
 
Team:
Christine
 
 
 


Review 11 Oct 2021
Recommended by customer in NW3

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New boiler

"HGS replaced my motherís gas boiler. She is elderly, vunerable and lives aIone. I was able to trust then completely. They gave excellent advice about the best type of boiler for her. I was really impressed by their promptness, punctuality, efficiency, transparency and excellent communications and very touched by their kindness and good humour."
 
 
 
 


Review 24 Sep 2021
Recommended by customer in Nr20
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler service on a letting property.
 
Cost: £114
 

"I had been recommended by a friend as I needed a boiler service done ASAP on a property that had a tenant and I had a buyer for the property who wouldnít exchange until the boiler was serviced. I called HGS to explain the situation and they were so helpful and arranged for the service to be done within a few days. All other plumbers I had called couldnít do for several weeks.

They turned up on the day and confirmed all had been completed. I requested the paperwork so I could pass onto buyer and this was immediately emailed across to me. Very helpful on the phone and it makes a difference when using a company that makes a job go so smoothly.

I would have no hesitation in recommending this company to anyone and will certainly use them again in the future."
 
 
 
 


Review 21 Sep 2021
Recommended by customer in NR12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Emergency repair to pipe work in bathroom which was leaking.
 
Cost: £79
 

"HGS carry out plumbing and electrical work at both my residence and at my two rental properties. When my tenant discovered he had a leak under the shower I contacted HGS who advised whilst they had no one free immediately they would send someone as soon as they had finished the job they were working on. As promised we shortly got a call saying a plumber was on their way and we met them there. They quickly sorted the leak and soaked up as much of the water as they could leaving the bathroom clean and tidy. The invoice was sent and paid promptly."
 
 
 
 


Review 28 Jul 2021
Recommended by customer in Nr7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had a leaking toilet and a non working tap at my shop .
 
Cost: £114
 

"Iíve used this company before in December for a service and repair on my back boiler and fire at my home and I was very happy then with the service they provided . Iíve just used this company again to fix a leaking toilet and a tap that didnít work at all in my place of work , I spoke to Mike and he was really helpful and asked me to send pictures , within ten minutes I had an engineer on his way to my salon in Norwich . The work was carried out quickly and there was no distribution with clients . Pictures were then sent to me to show what was broken and what was replaced and repaired, Iím so happy with the service and will continue to use them in the future. Highly recommend."
 
 
Team:
Mike
 
 
 


Review 14 Apr 2021
Recommended by customer in NR1

 I'm: Male 

 
 
Satisfaction Ratings
 
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
HGS Plumbing & Heating helped me with a problem with my combi-boiler.

"All the staff I dealt with were friendly and efficient- so helpful!"
 
 
Team:
Mike, Rob
 
 
 


Review 12 Apr 2021
Recommended by customer in NR8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler Service
 
Cost: £90
 

"An excellent team with a seamless, efficient approach to work. Reliable. Honest. Knowledgeable. Competitively priced. Faultless.
Thank you!"
 
 
 
 


Review 22 Feb 2021
Recommended by customer in NR5
 My Age: 30 - 39 
 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Investigate and repair issue with boiler pressure dropping and annual boiler service.

"Excellent, professional service. Used for repair of boiler that constantly lost pressure and at later date for small repairs and annual boiler service. Explained the required work and quoted total prices so no unexpected costs. Explained what had been done on both visits. Excellent communication and would happily recommend to others."
 
 
 
 


Review 7 Jan 2021
Recommended by customer in NR13

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Recently had a issue with a very problematic boiler, nothing was too much for HGS to get it sorted out.

"Fantastic service from HGS Plumbing and Heating . Great communication and very professional service . Would recommend them to anyone for any plumbing or heating issue"
 
 
Team:
Rob and Mike
 
 
 


Review 6 Jan 2021
Recommended by customer in NR16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Urgent emptying of leaking hot water tank. Drain and remove existing open vented cylinder, shower pump, associated pipework Supplied and fitted 250 litre unvented cylinder complete with 2 x 3kw immersion heaters Supplied and fitted potable water expansion vessel to serve unvented cylinder Undertook alterations to hot and cold supplies and connect to new cylinder Installed safety discharge pipework to terminate externally Filled system with added inhibitor Wired up unvented cylinder to existing time and temperature controls
 
Cost: £2138
 

"Hot water tank started leaking just prior to Christmas, called HGS and despite it being the last working day before Christmas holiday Rob arranged for team to come and empty tank to avoid any water damage to house (greatly appreciated).
Rob provided options for replacement tank with the benefits outlined plus a detailed quote. Once agreed date was made for replacement of immersion heater. This was undertaken on the agreed date. The team's work was of a high quality and they worked very efficiently throughout. Very pleased with the whole process from start to finish. Will definitely recommend and use again."
 
 
 
 


Review 5 Jan 2021
Recommended by customer in NR8
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler replacement and installation
 
Cost: £2178
 

"Brilliant service in all ways from HGS !
Had an emergency right before Christmas as we got keys to our new property which came with a leaking and faulty boiler! despite a busy time they got to us super fast and fit us a brand new boiler which has been a dream they even came back on Christmas Eve to fix a leak caused by a blockage in a connecting drain. Transparent pricing and advice , would highly recommend them and will use them again! Very good customer service too from everyone I dealt with."
 
 
Team:
Rob
 
 
 


Review 30 Oct 2020
Recommended by customer in NR6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gas safety inspection and boiler service
 
Cost: £90
 

"I decided to ask HGS to carry out a gas safety inspection and boiler service based on recommendation . The office called me back to make the appointment and the engineer arrived during the agreed time slot . The engineer was very polite and professional ; also wore gloves and a mask. Very pleased with the service received and would use again."
 
 
Team:
Mike
 
 
 


Review 21 Oct 2020
Recommended by customer in OX15
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gas boiler service, gas safety inspection and certificate
 
Cost: £115
 

"HGS completed a gas safety inspection and boiler service within a day of contacting them, excellent service from this friendly local company putting the customer first"
 
 
Team:
Christine and Rob
 
 
 


Review 17 Oct 2020
Recommended by customer in NR19
 My Age: 70 + 
 I'm: Male 

 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Tennant rang to say toilet system not working they wanted it to be sorted as only one toilet in residence. Contacted HGS Plumbing Norwich. Who responded quickly resolving the problem, efficiently the next day and tenant was pleased.

"This problem with the toilet system, was dealt with quickly and efficiently, which was much appreciated by our tenant and us and we would recommend them as first call for plumbing issues."
 
 
Team:
Rob
 
 
 

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