H G S Plumbing & Heating Ltd

Where reputations count.

Unit 7 Capitol House, 4-6 Heigham Street
Norwich
Norfolk
NR2 4TE

Plumber

www.hgsplumbingandheating.co.uk

Email This Business

Tel 01603 630608

Listed under: Bathrooms / Bathroom Fitters / Bathroom Installers, Boiler Servicing and Repairs, Cooker Servicing / Repairs, Electrical Test & Inspection, Gas Engineers, Heat Pumps, PAT Testing, Plumbers / Plumbing, Plumbing Specialists

100% recommended Rating 9.8/10
93 reviews since 2013

Satisfaction Ratings

Overall Rating	9.8 /10
Based on 93 reviews since 2013

Quality	9.9/10
The quality of the work was as expected and agreed

Tidy	9.9/10
There was little disruption and the site was left clear and tidy

Service	9.9/10
The team was friendly, helpful, considerate and professional

Value	9.6/10
The firm\'s charges are reasonable for the work involved

Recent Reviews

" We had a boiler breakdown and leaking cistern during Covid-19 lockdown and it was difficult to find help. HGS agreed to fit us in at short notice. They rang us to let us know when the engineer was c...." more

" I was very pleased they could come out quickly and fix the boiler controls, and check the gas fire. We had just moved in, and due to Corona virus was finding it difficult to find someone who could com...." more

" I am a new customer to HGS Plumbing. I was impressed by the time the team took to discuss and explain everything to me. The engineers were professional and the work very thorough. I recommend." more

" Really good service from a very professional company I have used before. Rob gave useful advice and was quick to get me a quote and everyone I spoke to on phone, the surveyor and installer were all fr...." more

About Us
Information provided by the business
Legal Name: H G S Plumbing & Heating Ltd. Limited Company.

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Review 16 May 2020 Recommended by customer in NR4 My Age: 50 - 59 I'm: Male My level of experience of similar services: Average I haven't used this business before business H G S Plumbing & Heating Ltd https://www.referenceline.com/plumber-in-norwich-hgsplumbingheatingltd-47942

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Emergency repair to gas boiler and refurbishment of lavatory cistern

Cost: £522

"We had a boiler breakdown and leaking cistern during Covid-19 lockdown and it was difficult to find help. HGS agreed to fit us in at short notice. They rang us to let us know when the engineer was coming. He made an inspection and told us what the problems were - he wasn't able to fix them in that visit.

The office rang us a little while later to explain the cost of the proposed fixes and schedule a further visit the next day. Again they rang us to let us know when he was coming. He carried out both repairs efficiently, after explaining what was going to be done. He was also happy to answer my questions.

I was told the invoice would be emailed to me and it was. The amount was the same as that quoted over the phone.

All in all, this was a very good service."

Team:
Rob Matt

REPORT THIS REVIEW

Review 13 Apr 2020 Recommended by customer in NR14 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I haven't used this business before business H G S Plumbing & Heating Ltd https://www.referenceline.com/plumber-in-norwich-hgsplumbingheatingltd-47942

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Fixing the controls on my boiler

Cost: £156

"I was very pleased they could come out quickly and fix the boiler controls, and check the gas fire. We had just moved in, and due to Corona virus was finding it difficult to find someone who could come out to fix the heating system in a reasonable time frame. The worker who came checked the system thoroughly, and reset the system so I could control the boiler. He also checked that the gas fire was working properly and did a smoke test. Unfortunately I can�t remember his name, but arrived on time, and he did the job required. Good service."

REPORT THIS REVIEW

Review 3 Mar 2020 Recommended by customer in nr1 My Age: 50 - 59 I'm: Female My level of experience of similar services: Average I haven't used this business before business H G S Plumbing & Heating Ltd https://www.referenceline.com/plumber-in-norwich-hgsplumbingheatingltd-47942

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	9/10
There was little disruption and the site was left clear and tidy

Service	9/10
The team was friendly, helpful, considerate and professional

Value	9/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Repair and investigation of old boiler. Replace old boiler for new including a system power flush. Replace a radiator.

Cost: £3240

"I am a new customer to HGS Plumbing. I was impressed by the time the team took to discuss and explain everything to me. The engineers were professional and the work very thorough. I recommend."

Team:
Rob, Tommy, Mike

REPORT THIS REVIEW

Review 28 Feb 2020 Recommended by customer in NR9 My Age: 30 - 39 I'm: Male My level of experience of similar services: Below Average I have known this business: 1 - 5 years business H G S Plumbing & Heating Ltd https://www.referenceline.com/plumber-in-norwich-hgsplumbingheatingltd-47942

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	9/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Removed old boiler from kitchen and installed new boiler in upstairs airing cupboard with new gas pipework from meter cupboard to new boiler location. Drained and removed hot water cylinder and water tanks and pipework from loft . Installed new radiator and fixed pipework to old one. Installed new thermostatic shower over bath.

Cost: £4905

"Really good service from a very professional company I have used before. Rob gave useful advice and was quick to get me a quote and everyone I spoke to on phone, the surveyor and installer were all friendly and very helpful. The job was completed on time and very pleased with the result. Rob gave me a courtesy call to check I was happy with everything before he sent the invoice. Great service."

Team:
Rich Rob

REPORT THIS REVIEW

Review 19 Feb 2020 Recommended by customer in NR3 My Age: 50 - 59 I'm: Male My level of experience of similar services: Average I have known this business: 5 - 10 years business H G S Plumbing & Heating Ltd https://www.referenceline.com/plumber-in-norwich-hgsplumbingheatingltd-47942

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement of kitchen boiler, supporting pipework and removal of hot water tank

Cost: £4088

"I have no hesitation in highly recommending HGS Plumbing and Heating. They�ve done several domestic plumbing/heating jobs for me over the last few years, most recently in replacing my boiler in early January this year.

Rob and the team at HGS are always careful to understand your requirements and use their wealth of experience and expertise to suggest the best solution.

The engineers are always dependable, courteous and arrive when scheduled, the work is completed to the highest professional standard for a very fair price and the work area left clean afterwards.

I�ve found the level of customer service to be excellent throughout and you are regularly kept up to date with progress.
"

Team:
Rob Mike

REPORT THIS REVIEW

Review 19 Feb 2020 Recommended by customer in NR3 My Age: 50 - 59 I'm: Male My level of experience of similar services: Average I haven't used this business before business H G S Plumbing & Heating Ltd https://www.referenceline.com/plumber-in-norwich-hgsplumbingheatingltd-47942

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	9/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Power flushing my radiators and diagnostic work on my boiler and final replacement of the boiler as it sadly could not be repaired. All the work was completed in good time and the lads cleaned up so well I didn�t even know they had been there.

Cost: £3200

"Once the guys from HGS started the flushing work it was good to be shown what they had managed to clear from the pipes. I could immediately see I d made the right decision to get this done.
Unfortunately my boiler pump was finished after trying to push water through all the sludge so that had to be replaced. It was freezing weather at the time and Rob and Mike made sure the replacement was installed and commissioned within a couple of days and I now have an efficient heating system.
To help with the unexpected cost of the new boiler the company agreed to phased payments over 6 months which has helped massively. Wouldn�t hesitate to recommend HGS to anyone in similar circumstances."

Team:
Rob, Mike

REPORT THIS REVIEW

Review 3 Feb 2020 Recommended by customer in SE23 I'm: Male business H G S Plumbing & Heating Ltd https://www.referenceline.com/plumber-in-norwich-hgsplumbingheatingltd-47942

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

HGS fixed my mum''s boiler and got her heating and hot water working again.

Cost: £339

"I called HGS and explained that my mum had a very old back boiler that had broken down, leaving her with no heating or hot water. An engineer had a look at the system and called to say he thought he could fix it by replacing a part, but if that didn't work he'd have to replace another part as well. He talked me through all of the costs so that there would be no nasty surprises. In the end the engineer was able to fix the system by replacing just one part and my mum now has heating and hot water."

Team:
Mike

REPORT THIS REVIEW

Review 29 Jan 2020 Recommended by customer in NR70 I'm: Male business H G S Plumbing & Heating Ltd https://www.referenceline.com/plumber-in-norwich-hgsplumbingheatingltd-47942

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	8/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement of leaking central heating pipe to radiator.

"Very helpful and arrived to carryout repair during proposed window on the day. A phone call 15-30 mins before arrival would be an added benefit but was not essential. All in all I would recommend HGS."

Team:
Mike and Mat

REPORT THIS REVIEW

Review 29 Jan 2020 Recommended by customer in NR2 My Age: 30 - 39 I'm: Male My level of experience of similar services: Average I have known this business: Under 1 year business H G S Plumbing & Heating Ltd https://www.referenceline.com/plumber-in-norwich-hgsplumbingheatingltd-47942

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

My Baxi Combi boiler received a new Actuator and PCB/board following an illusive fault code, later it received a replacement water temp adjuster knob assembly for no additional charge.

Cost: £330

"Initially when I called they listened and suggested that I email them a few details to save me an initial call out that I greatly appreciated. The fault code is an ambiguous one but they had the knowledge, experience and foresight to know with some confidence that replacing the PCB would most likely clear the fault code. They recommend replacing the Actuator whilst 'in there' but it was completely my choice. I was booked in and the repair was completed on the day and the area left spotless. The boiler then was back to running perfectly. Unfortunately the temperature adjustment knob came off, which was no ones fault as the boiler is twelve years old however they inspected the boiler, ordered the necessary parts and installed them promptly and for free.
This is not a level of service I have ever experienced and I can't recommend them enough. They were recommended to me and I have since recommend them to others. It is daunting using a company for the first time especially when it involves plumbing/heating but they genuinely cared and did everything they promised and then went beyond. They are polite and friendly, hard working and dutiful moreover good communicators who you can trust completely."

Team:
Rob and Mike

REPORT THIS REVIEW

Review 25 Jan 2020 Recommended by customer in NR2 I'm: Female My level of experience of similar services: Average I haven't used this business before business H G S Plumbing & Heating Ltd https://www.referenceline.com/plumber-in-norwich-hgsplumbingheatingltd-47942

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	9/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Combi Boiler Replacement

"From my initial phone call to request a quote for a new combi boiler - to installation took 4 working days. Rob and his colleagues couldn�t have done more to accommodate me. The communication throughout was extremely good, although my engineer unfortunately went off sick on the morning of installation, they rearranged things and it went ahead the next day. The engineer Danny who replaced my boiler was very professional, friendly and carried out his work thoroughly and left the area very tidy. The final bill was to estimate, and reasonable. I will certainly be using them from now on."

Team:
Rob, Mike, Danny

REPORT THIS REVIEW

Review 26 Oct 2019 Recommended by customer in NR7 My Age: 60 - 69 I'm: Male My level of experience of similar services: Below Average I haven't used this business before business H G S Plumbing & Heating Ltd https://www.referenceline.com/plumber-in-norwich-hgsplumbingheatingltd-47942

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Customer Review

a problem with a cold water inlet valve in the tank and a resulting airlock

"very happy with the service and the advice received. Would definitely contact HGS again should we need to."

Team:
Rob

REPORT THIS REVIEW

Review 24 Oct 2019 Recommended by customer in NR3 My Age: 60 - 69 I'm: Female My level of experience of similar services: Experienced I haven't used this business before business H G S Plumbing & Heating Ltd https://www.referenceline.com/plumber-in-norwich-hgsplumbingheatingltd-47942

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

I contacted HGS to service gas boilers and appliances and provide Landlords Safety Certificates for properties which I own.

Cost: £114

"They gave me a very favourable quotation which I accepted and carried out everything which I required, including liaising with occupiers to arrange mutually convenient appointments.
I am delighted to have this opportunity to recommend HGS and I wish them well."

Team:
Rob and Christine

REPORT THIS REVIEW

Review 22 Oct 2019 Recommended by customer in nr10 My Age: 50 - 59 I'm: Male My level of experience of similar services: Experienced I haven't used this business before business H G S Plumbing & Heating Ltd https://www.referenceline.com/plumber-in-norwich-hgsplumbingheatingltd-47942

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

disconnect gas cooker suppy and cap off.

Cost: £79

"very pleased with service from first contact to job completion.All staff were pleasant and helpful and I will be using this firm again."

Team:
engineers name Matt

REPORT THIS REVIEW

Review 17 Oct 2019 Recommended by customer in NR3 My Age: 40 - 49 I'm: Male My level of experience of similar services: Average I have known this business: 1 - 5 years business H G S Plumbing & Heating Ltd https://www.referenceline.com/plumber-in-norwich-hgsplumbingheatingltd-47942

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	6/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

replacing the fill valve in the toilette replacing a flexi tap connector in the sink

Cost: £114

"I have been using HGS Plumbing and Heating LTD for almost 5 years now. This is for boiler and general plumbing repairs at my property.
The company responds to my calls in a prompt manner. The repair is normally completed within a few days.
I found staff working for HGS to be approachable, very friendly and polite. When they visit your house, they treat it with respect and always leave their work place clean.
They have good working attitude and trying their best to complete the repair with minimal cost to the customer.
If there was something with the repair that I was not fully satisfied, they were always happy to pop in and adjust it according to my request.
I would fully recommend them to my friends and will continue using HGS in the future.
"

Team:
Rob, Lee and Mike

REPORT THIS REVIEW

Review 14 Oct 2019 Recommended by customer in NR2 My Age: 50 - 59 I'm: Female My level of experience of similar services: Average I have known this business: 1 - 5 years business H G S Plumbing & Heating Ltd https://www.referenceline.com/plumber-in-norwich-hgsplumbingheatingltd-47942

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

I had leaky taps and a leak into the floor/ceiling.

Cost: £254

"HGS have replaced the leaky taps and replaced worn plastic joints with longer-lived soldered joints. They have been quick, efficient and helpful. Thank you!"

REPORT THIS REVIEW

Review 4 Oct 2019 Recommended by customer in NR6 My Age: 50 - 59 I'm: Female My level of experience of similar services: Average I haven't used this business before business H G S Plumbing & Heating Ltd https://www.referenceline.com/plumber-in-norwich-hgsplumbingheatingltd-47942

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Two radiators removed and replaced with new vertical radiators.

"Very pleased with the quality of the work carried out. Excellent customer service, very pleasant and super tidy. I would not hesitate to use again."

Team:
Phil

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Review 1 Aug 2019 Recommended by customer in NR13 My Age: 40 - 49 I'm: Female My level of experience of similar services: Average I haven't used this business before business H G S Plumbing & Heating Ltd https://www.referenceline.com/plumber-in-norwich-hgsplumbingheatingltd-47942

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Emergency repair to gas installation pipe work

Cost: £108

"I needed a job done urgently and HGS responded quickly and in a professional manner. They were polite and helpful from the outset and the office staff went beyond the call of duty to solve my dilemma. I had caused damage to a customer�s gas pipe during a gardening job I was undertaking. HGS recognised that my reputation was at stake as well as understanding that my customer was vulnerable and needed the repair done asap. They saved my bacon and helped ensure my customer did not suffer any more than necessary. Mike in the office kept me updated with their progress which allowed me to continue working elsewhere. Lifesavers!"

Team:
Mike

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Review 1 Aug 2019 Recommended by customer in NR4 My Age: 40 - 49 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business H G S Plumbing & Heating Ltd https://www.referenceline.com/plumber-in-norwich-hgsplumbingheatingltd-47942

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Washing machine fitted.

Cost: £123

"Needed a washing machine fitted quickly, was booked in for the following day. Rob was friendly and efficient. The work was completed to a very high standard and the final price was actually less than quoted. Fantastic service, will definitely use again."

Team:
Rob

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Review 18 Jul 2019 Recommended by customer in NR2 My Age: 50 - 59 I'm: Male My level of experience of similar services: Average I haven't used this business before business H G S Plumbing & Heating Ltd https://www.referenceline.com/plumber-in-norwich-hgsplumbingheatingltd-47942

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Customer Review

Removal of broken kitchen tap and fitting of new

Cost: £87

"Contacted HGS on a Friday morning hoping to get the kitchen tap sorted out same day and my call was answered promptly. They were very helpful and an estimate for the work was provided based on a photo I provided. They said they would do their best to fit the work in that day which they did.

The plumber was polite, efficient and tidy. The actual cost came in under the estimate."

Team:
Rob and Matt

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Review 12 Jul 2019 Recommended by customer in Nr50 My Age: 30 - 39 I'm: Female My level of experience of similar services: Above Average I have known this business: 1 - 5 years business H G S Plumbing & Heating Ltd https://www.referenceline.com/plumber-in-norwich-hgsplumbingheatingltd-47942

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Plumming to fix toilet. I also have a regular boiler service.

"Rob and his team at HGS Plummer are fantastic! Friendly, reliable and go above and beyond the normal service."

Team:
Rob and Matt

REPORT THIS REVIEW

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