H G S Plumbing & Heating Ltd

Unit 7 Capitol House, 4-6 Heigham Street
Norwich
Norfolk
NR2 4TE

Plumber

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Boiler Servicing and Repairs, Central Heating Engineers, Gas Engineers, Gas Safety Checks for Landlords, LPG Heating, Oil Fired Boiler Service Repair & Installation, Oil Fired Condensing Boiler, Oil Fired Heating, Plumbers / Plumbing, Plumbing Specialists
99% recommended   Rating H G S Plumbing & Heating Ltd 9.8/100
128 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 128 reviews since 2013
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed
 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.6/10 Value Rating 9.6
The price represents value for money
 
 
 
Recent Reviews 
 
" From start to finish I received a top quality service. HGS are reliable, efficient and not over priced. The job was complete in 2 days, with minimal disruption and zero mess. All the staff are super ...."   more
 
" Really helpful and knowledgeable understanding of my problems. The work was done professionally with no mess and all the bits required to mend the toilet problem were provided. Really happy with the...."   more
 
" HGS are reliable and competitive. Whenever you phone up they are friendly and helpful. Their quotes are accurate and the final bills match the estimates so you know what you are getting and how much...."   more
 
" Very helpful and efficient company. Turned up that afternoon and fixed the leak within minutes"   more
 
 
About Us


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Review 20 Sep 2022
Recommended by customer in NR13
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Hot water and heating system upgrade (a new combi boiler)

"From start to finish I received a top quality service. HGS are reliable, efficient and not over priced.
The job was complete in 2 days, with minimal disruption and zero mess. All the staff are super helpful and friendly. I highly recommend and will use them again in the future for any heating/ plumbing needs."
 
 
 
 

Review 17 Aug 2022
Recommended by customer in NR78
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I needed my boiler serviced and I had a very noisy air lock in a pipe

"Really helpful and knowledgeable understanding of my problems. The work was done professionally with no mess and all the bits required to mend the toilet problem were provided. Really happy with the results."
 
 
Team:
Ron in the office and Scott who did the servicing
 
 
 

Review 23 Jul 2022
Recommended by customer in NR1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We have used HGS for many years to service our boiler and always recommend them to our family and friends. They are reliable and very efficient. We have used them on occasions for an emergency call out and they always respond quickly and helpfully. It is reassuring to know they are there. We recently had a new boiler fitted and relocated. This involved extra redirecting of pipes as well as including an additional radiator. The complete price was extremely competitive and the bill was itemised and matched the original quoted estimate. We also owe HGS for boiler services and gas safety certificates for rental property. Again, all done regularly and efficiently.

"HGS are reliable and competitive. Whenever you phone up they are friendly and helpful. Their quotes are accurate and the final bills match the estimates so you know what you are getting and how much it will cost. All the work is guaranteed. They have always been a reliable and customer friendly company in our several years of using them."
 
 
Team:
Rob and his entire hardworking team.
 
 
 

Review 15 Jul 2022
Recommended by customer in NR5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Repair of leaking stop cock
 
Cost: £39
 

"Very helpful and efficient company. Turned up that afternoon and fixed the leak within minutes"
 
 
Team:
Rob
 
 
 

Review 9 Jun 2022
Recommended by customer in NR3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I have been using HGS for several years to do maintenance work, carry out repairs and Landlords Gas Certificates on my rental properties and my own home.

"They are always extremely pleasant to deal with, very efficient, always give me cost details for approval before carrying out the work required , plus their charges are very competitive.
When routine work is due they contact my tenants to make mutually convenient appointments which makes life so much easier for me.
I cannot recommend them highly enough."
 
 
Team:
Mike , Rob,Christine.
 
 
 

Review 1 Jun 2022
Recommended by customer in NR3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
They carried out a full boiler service.
 
Cost: £90
 

""
 
 
 
 

Review 8 Apr 2022
Not Recommended by customer in NR8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Service 1/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
The work we wanted a quote for was a new boiler, issue with our toilet and bathroom tap and to replace the kitchen sink.

"I contacted this company via Trusted Trader to quote for a new boiler, issue with our toilet and bathroom tap and to replace the kitchen sink.

Initially we received an email from Rob asking for contact details but haven't heard from him since and even after chasing them up! Not a good first impression.

I have now found a professional company to complete this work."
 
 
Team:
Rob didn't respond!
 
 
   Business Reply:
Good afternoon Mrs Steele

We're extremely sorry we failed to meet your expectations on this occasion, we have just looked into this and found your email had been filtered and was in our spam folder.

We hope you'll consider retracting your poor review and would happily discuss with you if you'd like to call us on 01603 630608.

All the best with your project.

Kindest regards

Rob & the team at HGS
 

Review 9 Mar 2022
Recommended by customer in NR3
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Repaired & semi re-installed the boiler flue & replaced the pump.
 
Cost: £597
 

"HGS were friendly, competent and informative. They managed to fit us in quickly & arrived promptly on the day. They explained what the issue was, gave us a fairly accurate quote & carried the work out well."
 
 
 
 

Review 1 Mar 2022
Recommended by customer in NR13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacement of unreliable faulty multi-point water heater with Baxi 25kw combi- boiler

"Rob at HGS came to my rescue when my multipoint water heater broke down in my property in North Walsham that was let out.
He explained my options clearly and recommended I installed a Baxi Combi Boiler which would be reliable , easy to maintain and give the option of central heating in the future. However this was not an easy task for him as there was a shortage of available combi boilers country wide , in addition we had to satisfy the Freeholders of the property as it was a leasehold flat and the tenant was without hot water. We worked together and Rob not only managed to provide drawings of the job approved by the Freeholder but also source the Baxi Combo of choice and installed it within a week and with an excellent deal on price to boot! Thus great satisfaction was achieved for myself the Landlord and my tenant ."
 
 
Team:
Rob the managing director of the company
 
 
 

Review 13 Jan 2022
Recommended by customer in NR2
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Assessment of old boiler and replacement with new one.

"HGS were helpful and responsive at a busy time of year. The work was done well, and the kitchen left tidy afterwards. Everyone was very pleasant to deal with. I have had them in for 3 jobs now and very happy with them all, highly recommended."
 
 
 
 

Review 4 Jan 2022
Recommended by customer in NR8

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Gas fire service.
 
Cost: £90
 

"Job done on day and at time agreed by an efficient and friendly engineer. All staff who organised the job by phone were efficient and knowledgeable."
 
 
 
 

Review 4 Jan 2022
Recommended by customer in NR34
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Annual Gas Safety Inspection, Boiler Service, Oven Installation
 
Cost: £151
 

"Excellent, 5 stars, professional, polite, on-time, knowledgeable, friendly, excellent value for money. Highly recommended."
 
 
Team:
Matt
 
 
 

Review 17 Dec 2021
Recommended by customer in NR3
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Boiler replacement New Boiler Pipework, new gas pipe installed Radiator flush Inhibitor installed Removal of old boiler.
 
Cost: £2500
 

"Great service!
Thank you Rob for finding a slot for boiler replacement at worst time of the year (urgent replacement due to dead boiler)
Good communication and clear assessment of the work needed to be done.
James and David did a great job installing and were helpful in answering any questions.
I will definitely use HGS in future if needed.
Cheers"
 
 
Team:
Rob , James and David
 
 
 

Review 29 Nov 2021
Recommended by customer in Nr34

 I'm: Female 

 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Lift floor board and tiles, then cut and cap gas pipe
 
Cost: £80
 

"Customer friendly office, clear communications, and everything was as expected. Engineer was great - helpful and cleared up quickly."
 
 
 
 

Review 17 Nov 2021
Recommended by customer in NR3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Removal of faulty boiler and installation of new boiler.
 
Cost: £2340
 

"Our 15 year old boiler was leaking, resulting in water running down the wall from our bathroom to our kitchen. We needed a speedy replacement and contacted our usual boiler service company. The company identified that we needed a new boiler but then simply stopped communicating with us when we tried to book them to fit a replacement.

We sent an SOS to HGS via their website and to my surprise Rob responded on the same day and asked for photographs and descriptions from which he was able to identify a new boiler for us. Rob very kindly made some adjustments to the schedule so that our new boiler could be fitted as soon as possible. The work was carried out quickly and efficiently and the area was left tidy. We are very happy with our new boiler.

Thank you HGS for coming to our rescue! I would definitely recommend this company."
 
 
Team:
Rob
 
 
 

Review 22 Oct 2021
Recommended by customer in NR12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
service boiler
 
Cost: £90
 

"Excellent friendly & professional service from the 1st phone call to the completion of the work - everything was made easy - charges were explained, they arrived when arranged & did the job as requested. Would thoroughly recommend"
 
 
Team:
Christine
 
 
 

Review 11 Oct 2021
Recommended by customer in NW3

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
New boiler

"HGS replaced my mother’s gas boiler. She is elderly, vunerable and lives aIone. I was able to trust then completely. They gave excellent advice about the best type of boiler for her. I was really impressed by their promptness, punctuality, efficiency, transparency and excellent communications and very touched by their kindness and good humour."
 
 
 
 

Review 24 Sep 2021
Recommended by customer in Nr20
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Boiler service on a letting property.
 
Cost: £114
 

"I had been recommended by a friend as I needed a boiler service done ASAP on a property that had a tenant and I had a buyer for the property who wouldn’t exchange until the boiler was serviced. I called HGS to explain the situation and they were so helpful and arranged for the service to be done within a few days. All other plumbers I had called couldn’t do for several weeks.

They turned up on the day and confirmed all had been completed. I requested the paperwork so I could pass onto buyer and this was immediately emailed across to me. Very helpful on the phone and it makes a difference when using a company that makes a job go so smoothly.

I would have no hesitation in recommending this company to anyone and will certainly use them again in the future."
 
 
 
 

Review 21 Sep 2021
Recommended by customer in NR12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Emergency repair to pipe work in bathroom which was leaking.
 
Cost: £79
 

"HGS carry out plumbing and electrical work at both my residence and at my two rental properties. When my tenant discovered he had a leak under the shower I contacted HGS who advised whilst they had no one free immediately they would send someone as soon as they had finished the job they were working on. As promised we shortly got a call saying a plumber was on their way and we met them there. They quickly sorted the leak and soaked up as much of the water as they could leaving the bathroom clean and tidy. The invoice was sent and paid promptly."
 
 
 
 

Review 28 Jul 2021
Recommended by customer in Nr7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I had a leaking toilet and a non working tap at my shop .
 
Cost: £114
 

"I’ve used this company before in December for a service and repair on my back boiler and fire at my home and I was very happy then with the service they provided . I’ve just used this company again to fix a leaking toilet and a tap that didn’t work at all in my place of work , I spoke to Mike and he was really helpful and asked me to send pictures , within ten minutes I had an engineer on his way to my salon in Norwich . The work was carried out quickly and there was no distribution with clients . Pictures were then sent to me to show what was broken and what was replaced and repaired, I’m so happy with the service and will continue to use them in the future. Highly recommend."
 
 
Team:
Mike
 
 
 
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