H G S Plumbing & Heating Ltd

Unit 7 Capitol House, 4-6 Heigham Street
Norwich
Norfolk
NR2 4TE

Plumber

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Boiler Servicing and Repairs, Cooker Servicing / Repairs, Electrical Test & Inspection, Gas Engineers, Heat Pumps, PAT Testing, Plumbers / Plumbing, Plumbing Specialists
100% recommended   Rating H G S Plumbing & Heating Ltd 9.8/100
98 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 98 reviews since 2013
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Iíve used HGS on a number of jobs over the last couple of years including a boiler replacement, gas safety certificates and repairs to taps and toilet. They have completed all jobs quickly and to ...."   more
 
" The process was simple and easy with excellent communication and a helpful phone call from the engineer. I am really impressed with their service; this is the 3rd time i have used them and will contin...."   more
 
" Having called HGS out to look at my faulty boiler, they checked I still had hot water before arranging a call out for the following day. On arrival, we discussed if it was cost effective to fix the ...."   more
 
" We had a tap fitted on the outside of our house by HGS Plumbing. From start to finish, the communication was excellent. The plumber who came to carry out the work was very friendly and professional. W...."   more
 
 
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Customer Reviews
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Review 29 Sep 2020
Recommended by customer in NR2
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler Replacement Replacement of leaking tap and pipes Unblocking of outside drains Boiler safety certificates Toilet repair
 
Cost: £70
 

"Iíve used HGS on a number of jobs over the last couple of years including a boiler replacement, gas safety certificates and repairs to taps and toilet.

They have completed all jobs quickly and to an excellent standard. The office has been incredibly easy to communicate with - often sending someone round / putting together a quote within a day or two. Their on site staff are always friendly and professional and are a delight to deal with. Prices have always been reasonable and good value for money.

I would not use anyone else now and cannot recommend HGS highly enough."
 
 
Team:
Rob, Danny, Carol
 
 
 


Review 14 Aug 2020
Recommended by customer in NR2
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
HGS provides me with a Landlord''s gas safety check.

"The process was simple and easy with excellent communication and a helpful phone call from the engineer. I am really impressed with their service; this is the 3rd time i have used them and will continue to do so. Thank you!"
 
 
 
 


Review 28 Jul 2020
Recommended by customer in NR6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New boiler fitted.
 
Cost: £1750
 

"Having called HGS out to look at my faulty boiler, they checked I still had hot water before arranging a call out for the following day. On arrival, we discussed if it was cost effective to fix the boiler or whether to replace. I had already decided I probably wanted to replace so the engineer left my home telling me I would receive a call from the office with a quote for a new boiler. Whilst here he took some photos and details to feed to the office so they could advise on the best options. Whilst waiting for a call I did some research online regarding boilers to get an idea if price. Within an hour of the engineer leaving, the office called with a very cost effective option. As this was on a Friday, they arranged to do some juggling of appointments for the next week so that I could have my new boiler installed on the Monday! I received a detailed quote over the phone and then followed up by email.

On Monday, two engineers turned up first thing as promised. They worked efficiently, tidily and were really nice guys who were obviously very experienced in what they do. They ensured I was totally happy before leaving.

The next morning, I received a courtesy call from the office to make sure I was completely happy before they emailed by invoice over.

All in all, I would never have imagined having a new boiler would be such a seamless, easy process and I can only imagine itís due to the fantastic staff (both office and engineers) employed by HGS. Highly recommend,
"
 
 
Team:
Rob in the office, David and James - heating engineers
 
 
 


Review 18 Jun 2020
Recommended by customer in Nr65

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Tap fitted on outside wall of house

"We had a tap fitted on the outside of our house by HGS Plumbing. From start to finish, the communication was excellent. The plumber who came to carry out the work was very friendly and professional. Will definitely use this company again"
 
 
 
 


Review 28 May 2020
Recommended by customer in NR34
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bathroom leak from old shower unit.

"There's a bit of a stereotype about plumbers... that they keep promising to call, but never show up. But HGS were totally the opposite. They were friendly and helpful on the phone, were concerned to find out how serious my leak was... fixed a time, were there as promised... and were quick, friendly and helpful when they arrived.
They even called back a day later to check everything was OK.
It was. First class!
I found them through the Norfolk County Council Trusted Traders directory, and they deserve to be there.
Pete"
 
 
 
 


Review 16 May 2020
Recommended by customer in NR4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Emergency repair to gas boiler and refurbishment of lavatory cistern
 
Cost: £522
 

"We had a boiler breakdown and leaking cistern during Covid-19 lockdown and it was difficult to find help. HGS agreed to fit us in at short notice. They rang us to let us know when the engineer was coming. He made an inspection and told us what the problems were - he wasn't able to fix them in that visit.

The office rang us a little while later to explain the cost of the proposed fixes and schedule a further visit the next day. Again they rang us to let us know when he was coming. He carried out both repairs efficiently, after explaining what was going to be done. He was also happy to answer my questions.

I was told the invoice would be emailed to me and it was. The amount was the same as that quoted over the phone.

All in all, this was a very good service."
 
 
Team:
Rob Matt
 
 
 


Review 13 Apr 2020
Recommended by customer in NR14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fixing the controls on my boiler
 
Cost: £156
 

"I was very pleased they could come out quickly and fix the boiler controls, and check the gas fire. We had just moved in, and due to Corona virus was finding it difficult to find someone who could come out to fix the heating system in a reasonable time frame. The worker who came checked the system thoroughly, and reset the system so I could control the boiler. He also checked that the gas fire was working properly and did a smoke test. Unfortunately I canít remember his name, but arrived on time, and he did the job required. Good service."
 
 
 
 


Review 3 Mar 2020
Recommended by customer in nr1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair and investigation of old boiler. Replace old boiler for new including a system power flush. Replace a radiator.
 
Cost: £3240
 

"I am a new customer to HGS Plumbing. I was impressed by the time the team took to discuss and explain everything to me. The engineers were professional and the work very thorough. I recommend."
 
 
Team:
Rob, Tommy, Mike
 
 
 


Review 28 Feb 2020
Recommended by customer in NR9
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removed old boiler from kitchen and installed new boiler in upstairs airing cupboard with new gas pipework from meter cupboard to new boiler location. Drained and removed hot water cylinder and water tanks and pipework from loft . Installed new radiator and fixed pipework to old one. Installed new thermostatic shower over bath.
 
Cost: £4905
 

"Really good service from a very professional company I have used before. Rob gave useful advice and was quick to get me a quote and everyone I spoke to on phone, the surveyor and installer were all friendly and very helpful. The job was completed on time and very pleased with the result. Rob gave me a courtesy call to check I was happy with everything before he sent the invoice. Great service."
 
 
Team:
Rich Rob
 
 
 


Review 19 Feb 2020
Recommended by customer in NR3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of kitchen boiler, supporting pipework and removal of hot water tank
 
Cost: £4088
 

"I have no hesitation in highly recommending HGS Plumbing and Heating. Theyíve done several domestic plumbing/heating jobs for me over the last few years, most recently in replacing my boiler in early January this year.

Rob and the team at HGS are always careful to understand your requirements and use their wealth of experience and expertise to suggest the best solution.

The engineers are always dependable, courteous and arrive when scheduled, the work is completed to the highest professional standard for a very fair price and the work area left clean afterwards.

Iíve found the level of customer service to be excellent throughout and you are regularly kept up to date with progress.
"
 
 
Team:
Rob Mike
 
 
 


Review 19 Feb 2020
Recommended by customer in NR3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Power flushing my radiators and diagnostic work on my boiler and final replacement of the boiler as it sadly could not be repaired. All the work was completed in good time and the lads cleaned up so well I didnít even know they had been there.
 
Cost: £3200
 

"Once the guys from HGS started the flushing work it was good to be shown what they had managed to clear from the pipes. I could immediately see I d made the right decision to get this done.
Unfortunately my boiler pump was finished after trying to push water through all the sludge so that had to be replaced. It was freezing weather at the time and Rob and Mike made sure the replacement was installed and commissioned within a couple of days and I now have an efficient heating system.
To help with the unexpected cost of the new boiler the company agreed to phased payments over 6 months which has helped massively. Wouldnít hesitate to recommend HGS to anyone in similar circumstances."
 
 
Team:
Rob, Mike
 
 
 


Review 3 Feb 2020
Recommended by customer in SE23

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
HGS fixed my mum''s boiler and got her heating and hot water working again.
 
Cost: £339
 

"I called HGS and explained that my mum had a very old back boiler that had broken down, leaving her with no heating or hot water. An engineer had a look at the system and called to say he thought he could fix it by replacing a part, but if that didn't work he'd have to replace another part as well. He talked me through all of the costs so that there would be no nasty surprises. In the end the engineer was able to fix the system by replacing just one part and my mum now has heating and hot water."
 
 
Team:
Mike
 
 
 


Review 29 Jan 2020
Recommended by customer in NR70

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of leaking central heating pipe to radiator.

"Very helpful and arrived to carryout repair during proposed window on the day. A phone call 15-30 mins before arrival would be an added benefit but was not essential. All in all I would recommend HGS."
 
 
Team:
Mike Mat
 
 
 


Review 29 Jan 2020
Recommended by customer in NR2
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My Baxi Combi boiler received a new Actuator and PCB/board following an illusive fault code, later it received a replacement water temp adjuster knob assembly for no additional charge.
 
Cost: £330
 

"Initially when I called they listened and suggested that I email them a few details to save me an initial call out that I greatly appreciated. The fault code is an ambiguous one but they had the knowledge, experience and foresight to know with some confidence that replacing the PCB would most likely clear the fault code. They recommend replacing the Actuator whilst 'in there' but it was completely my choice. I was booked in and the repair was completed on the day and the area left spotless. The boiler then was back to running perfectly. Unfortunately the temperature adjustment knob came off, which was no ones fault as the boiler is twelve years old however they inspected the boiler, ordered the necessary parts and installed them promptly and for free.
This is not a level of service I have ever experienced and I can't recommend them enough. They were recommended to me and I have since recommend them to others. It is daunting using a company for the first time especially when it involves plumbing/heating but they genuinely cared and did everything they promised and then went beyond. They are polite and friendly, hard working and dutiful moreover good communicators who you can trust completely."
 
 
Team:
Rob Mike
 
 
 


Review 25 Jan 2020
Recommended by customer in NR2

 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Combi Boiler Replacement

"From my initial phone call to request a quote for a new combi boiler - to installation took 4 working days. Rob and his colleagues couldnít have done more to accommodate me. The communication throughout was extremely good, although my engineer unfortunately went off sick on the morning of installation, they rearranged things and it went ahead the next day. The engineer Danny who replaced my boiler was very professional, friendly and carried out his work thoroughly and left the area very tidy. The final bill was to estimate, and reasonable. I will certainly be using them from now on."
 
 
Team:
Rob, Mike, Danny
 
 
 


Review 26 Oct 2019
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
a problem with a cold water inlet valve in the tank and a resulting airlock

"very happy with the service and the advice received. Would definitely contact HGS again should we need to."
 
 
Team:
Rob
 
 
 


Review 24 Oct 2019
Recommended by customer in NR3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I contacted HGS to service gas boilers and appliances and provide Landlords Safety Certificates for properties which I own.
 
Cost: £114
 

"They gave me a very favourable quotation which I accepted and carried out everything which I required, including liaising with occupiers to arrange mutually convenient appointments.
I am delighted to have this opportunity to recommend HGS and I wish them well."
 
 
Team:
Rob and Christine
 
 
 


Review 22 Oct 2019
Recommended by customer in nr10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
disconnect gas cooker suppy and cap off.
 
Cost: £79
 

"very pleased with service from first contact to job completion.All staff were pleasant and helpful and I will be using this firm again."
 
 
Team:
engineers name Matt
 
 
 


Review 17 Oct 2019
Recommended by customer in NR3
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
replacing the fill valve in the toilette replacing a flexi tap connector in the sink
 
Cost: £114
 

"I have been using HGS Plumbing and Heating LTD for almost 5 years now. This is for boiler and general plumbing repairs at my property.
The company responds to my calls in a prompt manner. The repair is normally completed within a few days.
I found staff working for HGS to be approachable, very friendly and polite. When they visit your house, they treat it with respect and always leave their work place clean.
They have good working attitude and trying their best to complete the repair with minimal cost to the customer.
If there was something with the repair that I was not fully satisfied, they were always happy to pop in and adjust it according to my request.
I would fully recommend them to my friends and will continue using HGS in the future.
"
 
 
Team:
Rob, Lee and Mike
 
 
 


Review 14 Oct 2019
Recommended by customer in NR2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had leaky taps and a leak into the floor/ceiling.
 
Cost: £254
 

"HGS have replaced the leaky taps and replaced worn plastic joints with longer-lived soldered joints. They have been quick, efficient and helpful. Thank you!"
 
 
 
 

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