T S M Plumbing, Heating & Drainage

29 Woodview Road, Easton
Norwich
Norfolk
NR9 5EU

Plumber

Listed under:  CCTV Drain Surveys, Central Heating Engineers, Drain Cleaning & Unblocking, Plumbers / Plumbing, Plumbing Specialists
98% recommended   Rating 9.6/10
331 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 331 reviews since 2011
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" This was a simple job in the end, but it was necessary to examine the parts in detail to reassure me. It was all done completely. I was particularly pleased that the plumber arrived within the 1/2 hou...."   more
 
" Excellent service - Arrived when he said he would and completed in a very difficult way. "   more
 
" A prompt, courteous, service with an explanation of the work and how the system functioned very pleased. "   more
 
" A very efficient and pleasant person, was very pleased. "   more
 
About Us


We specialise in drain cleaning, including high pressure drain jetting, and CCTV drain surveys.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 96%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 98%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 90%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 91%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 7
advice 10
Arrived 33
blockage 7
blocked 11
Brilliant 8
called 9
certainly 8
clean 14
cleaned 8
Cleared 8
clearly 8
courteous 7
definitely 18
drain 14
drains 7
efficient 49
efficiently 13
emergency 11
Excellent 53
explained 18
Fantastic 8
fast 10
fixed 16
Friendly 42
friends 8
future 13
good 59
great 14
Happy 16
helpful 26
highly 9
impressed 9
leak 9
man 11
manner 7
pleased 26
Plumbing 16
polite 22
problem 34
professional 34
prompt 30
quick 30
quickly 29
reasonable 14
recommend 43
response 14
service 83
Tim 39
TSM 24
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Jun 2019
Recommended by customer in NR8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 5/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Examination of leaking valve on shower. Water supply isolated and both valves and mesh filters for shower bar found to be clean. Only source of leak was loose nut. Plumber reinstalled system and tested joints; no defect.
 
Cost: £85

"This was a simple job in the end, but it was necessary to examine the parts in detail to reassure me. It was all done completely. I was particularly pleased that the plumber arrived within the 1/2 hours window he specified. "
 
 
 
 
Team:
Timotmy
 
 
 


Review 12 Jun 2019
Recommended by customer in NR2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace 2 minor topes - Kitchen and utility room.
 
Cost: £91

"Excellent service - Arrived when he said he would and completed in a very difficult way. "
 
 
 
 
Team:
Tim
 
 
 


Review 6 Jun 2019
Recommended by customer in NR4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of bell value in cold water tank in loft (tank had run dry). Checked for air locks and bled system.
 
Cost: £109

"A prompt, courteous, service with an explanation of the work and how the system functioned very pleased. "
 
 
 
 
Team:
Tim
 
 
 


Review 28 May 2019
Recommended by customer in NR6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £150

"A very efficient and pleasant person, was very pleased. "
 
 
 
 
Team:
Tim
 
 
 


Review 1 May 2019
Recommended by customer in NR5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced mixer taps in kitchen
 
Cost: £157

"Very pleased with work. Tim was very neat and left everything clean and tidy"
 
 
 
 
Team:
Tim Milliken
 
 
 


Review 15 Apr 2019
Recommended by customer in NR13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace non return valve on cylinder
 
Cost: £92

"Quick, clean and competent
Very good response to phone call"
 
 
 
 
Team:
Tim Milliken
 
 
 


Review 15 Mar 2019
Recommended by customer in NR12
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of cold fill washing machine including capping of redundant hot fill pipe
 
Cost: £93

"very professional, helpful and courteous"
 
 
 
 
Team:
Timothy
 
 
 


Review 4 Mar 2019
Recommended by customer in NR6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To clean out a blocked toilet,
located blockage and repair.
 
Cost: £210

"Tim called as arranged
Located problem of blockage quickly, Kept me informed of problem.
Had all the up to date equipment to rectify blockage.
Informed of after care to prevent it happening again
Let premises clean and tidy
Would certainly recommend his services to others."
 
 
 
 
Team:
Tim
 
 
 


Review 4 Mar 2019
Recommended by customer in NR9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clearing drains
 
Cost: £90

"Efficient, prompt, thorough. Cleared up any mess, Friendly will certainly use again."
 
 
 
 
Team:
Tim
 
 
 


Review 1 Nov 2018
Recommended by customer in NR5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair leaking toilet. Flush pipe.
 
Cost: £100

"Tim arrived at the agreed time assessed the task and gave a time for the work and a price.
He did an excellent job and left all as he found it.
Tim is a very clean and courteous worker. Top man. "
 
 
 
 
Team:
Tim
 
 
 


Review 17 Oct 2018
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit broken toilet seat.
 
Cost: £95

"Excellent and prompt service. Would certainly be my first port of call on any further occasion. "
 
 
 
 
Team:
Tim
 
 
 


Review 14 Sep 2018
Recommended by customer in NR1
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fixing a broken/leaking toilet.
 
Cost: £110

"Very efficient, friendly and did a great job! Even cleared up and put the box behind the toilet back together. "
 
 
 
 
 
 


Review 3 Sep 2018
Recommended by customer in NR5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removed cistern, replaced siphon fill valve and close coupled kit.
 
Cost: £120

"Excellent services, Tim came out quickly and carried out the job in a professional and efficient manner.
Would definitely use his services again and recommended to others."
 
 
 
 
Team:
Tim
 
 
 


Review 21 Aug 2018
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clear blocked masserater pipe and check out slow toilet sewage clearance.
 
Cost: £150

"A job well done and very quickly."
 
 
 
 
Team:
Tim
 
 
 


Review 10 Aug 2018
Recommended by customer in NR2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Inspect and clear external drain that had been regularly breaking.(CCTV following by high pressure jetting).
 
Cost: £135

"Excellent work, reassurance that drain piping was sound, and good advice given re preventing recurrence of problem. "
 
 
 
 
Team:
Tim
 
 
 


Review 31 Jul 2018
Recommended by customer in NR2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced siphon and fill valve. Repaired leaking joint on step valve, replaced some wasted faulty screws and nuts.
 
Cost: £105

"Tim arranged the appointment at short notice, thankful Whilst Tim was in my home he explained thoroughly what was needed, worked efficiently despite the heat, unintrusively. I intend to employ Tim again and would have no hesitation in recommend to family or friends."
 
 
 
 
Team:
Tim
 
 
 


Review 23 Jul 2018
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Emergency call out to deal with threatening drain (sink blockage, 36hr response)
Diagnosis and repair done instantly by replacement of waste water system.
 
Cost: £73

"Prompt, quick and courteous."
 
 
 
 
Team:
Tim
 
 
 


Review 28 Jun 2018
Recommended by customer in NR1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced kitchen mixer tap tested all joints.
 
Cost: £85
 
 
Team:
Tim
 
 
 


Review 24 Jun 2018
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced valve and diaphragm in toilet cistern.
 
Cost: £123

"Excellent job, completed in less than 2 hour from initial phone call to say toilet not flushing."
 
 
 
 
Team:
Tim
 
 
 


Review 22 Jun 2018
Recommended by customer in NR6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Blockage to house main sewer - manhole cover had lifted (smell) and overflowing - flushed and cleaned.
 
Cost: £90

"We now know that "flushable" wipes are clearly not and had caused a build-up to blockage.
Attended very quickly and dealt with problem - Excellent!"
 
 
 
 
Team:
Tim
 
 
 

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