Marvin Nichols UK Ltd

20 Cyril Road
Thorpe St Andrew
Norwich
NR7 0XL

Plumber

Listed under:  Central Heating Engineers, Plumbers / Plumbing
100% recommended   Rating 10/10
43 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 43 reviews since 2017
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.9/10 Value Rating 9.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Marvin was great came out promptly and did a great job, we will be using him again in the future."   more
 
" I contacted Marvin because the radiator valve wasn’t working. As when I used before, he tried to book the job in ASAP at a time convenient for me. The job was complicated by the position of a ledge a...."   more
 
" Marvin is brilliant, I didn't have any clue on how the jobs could be done but he worked out the best way of doing it within my budget and did not pressure me into carrying out the work. I was kept up...."   more
 
" Marvin was very friendly and professional. He was able to come round within the week at a time that was flexible to my working hours. He found a way to fix what appeared to me quite a complicated job....."   more
 
About Us


We are a plumbing, heating and gas company covering Norwich and surrounding areas.

We are Gas Safe registered, and always carry and show an identity card for your added security.

We believe in providing our customers with a reliable quality service and we turn up when we say we will.

We carry out all aspects of plumbing, heating & gas work in both domestic dwellings and light commercial buildings.

Our engineers are City & Guilds qualified and have an extensive range of experience and knowledge.

We are fully insured with £2m of protection cover for you peace of mind.

Services we provide include:

Gas Boiler Installation & Replacement
Gas Boiler Servicing
Power Flushing
Radiators
Leaks
Hot Water Tanks
Bathrooms & Kitchens
Sinks & Taps
Showers
Gas Hobs & Ovens
Landlords Gas Safety Certificates
Home Buyers Plumbing Surveys & Reports
+++plus more+++

*WE OFFER FREE NO OBLIGATION QUOTES*


     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 98%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 2
advise 2
Arrived 7
best 3
boiler 2
brilliant 2
certainly 2
clean 3
cleaned 2
clearly 2
Communication 2
complicated 2
courteous 2
definitely 2
disruption 3
efficient 5
efficiently 4
Excellent 9
explained 4
extremely 2
friendly 11
good 10
great 4
happy 5
helpful 5
Highly 4
informative 3
Marvin 19
minimal 2
pleasant 3
plumber 2
Polite 3
professional 12
Prompt 3
promptly 3
Punctual 2
quickly 4
quite 2
really 3
recommend 10
round 2
service 12
shower 2
Thank 4
thanks 2
tidy 4
turned 3
value 2
visit 2
working 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 Nov 2019
Recommended by customer in NR7

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cam out as an emergency to fix a leak then returned to replace a tap

"Marvin was great came out promptly and did a great job, we will be using him again in the future."
 
 
Team:
Marvin
 
 
   Business Reply:

Many thanks for taking the time to write such a positive review. We really appreciate the feedback.
 


Review 5 Nov 2019
Recommended by customer in NR3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of a thermostatic valve on a radiator in a difficult position.
 
Cost: £105
 

"I contacted Marvin because the radiator valve wasn’t working. As when I used before, he tried to book the job in ASAP at a time convenient for me. The job was complicated by the position of a ledge above the radiator but he checked with me that I was happy with how he was going to work round this and he completed the job successfully with just one visit. Marvin explained everything really clearly and his approach (as I have found it before,) was friendly and professional."
 
 
Team:
Marvin Nichols
 
 
   Business Reply:

Many thanks for taking the time to write such a wonderful review. We really appreciate the feedback.
 


Review 1 Nov 2019
Recommended by customer in NR3
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Relocate radiator, cut back old gas pipes, fit new waste water outlet and inlet water piping to new sink
 
Cost: £389
 

"Marvin is brilliant, I didn't have any clue on how the jobs could be done but he worked out the best way of doing it within my budget and did not pressure me into carrying out the work. I was kept up to date at all stages and was happy to leave Marvin in my home while I was at work. I am quite particular about things being neatly done and was so happy to find all the holes cut for piping to go through was so neat and minimal. Marvin did such a good job that he will be coming back to carry out some more work in the next few weeks."
 
 
Team:
Marvin Nichols
 
 
   Business Reply:

Thank you very much for such positive feedback.
 


Review 1 Nov 2019
Recommended by customer in NR3
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Investigate and repair leak on waste pipe from washing machine
 
Cost: £115
 

"Marvin was very friendly and professional. He was able to come round within the week at a time that was flexible to my working hours. He found a way to fix what appeared to me quite a complicated job. The work was carried out over two hours with little disruption to the work I was doing at home at the time.

I would definitely use Marvin again."
 
 
Team:
Marvin Nichols
 
 
   Business Reply:

Many thanks for taking the time to write such a wonderful review. We really appreciate the feedback.
 


Review 31 Oct 2019
Recommended by customer in NR1
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of shower and tap adjustment and boiler service.
 
Cost: £130

"Arrived on time, friendly and knowledged service.
Highly recommend. "
 
 
 
 
Team:
Marvin
 
 
   Business Reply:

Many Thanks for choosing our service.
 


Review 31 Oct 2019
Recommended by customer in NR4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install new shower.
 
Cost: £378

"Job done totally professionally - Marvin was friendly, helpful and explained everything really clearly. Thanks. "
 
 
 
 
Team:
Marvin
 
 
   Business Reply:

Many Thanks for choosing our service.
 


Review 9 Sep 2019
Recommended by customer in NR1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace shower

"Marvin is very professional. He advised us on which shower would suit our requirements.
He arrived on time and completed the work quickly and efficiently. We would certainly use Marvin again."
 
 
Team:
Marvin
 
 
   Business Reply:

Many Thanks for choosing our service.
 


Review 6 Sep 2019
Recommended by customer in NR1
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement thermostatic ta
 
Cost: £410
 

"Called Marvin to come out and look at a leaky tap. Came the very same day. Very professional and informative. Excellent speed of service. New tap sourced the same day and work completed in very good time. Best plumber I have used. Would definitely use again. Thank you so much Marvin!"
 
 
Team:
Marvin Nichols
 
 
   Business Reply:

Dear Emma,

Thank you so much for sharing your experience with us.
We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation.

Marvin
 


Review 1 Sep 2019
Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Marvin checked the showers in my house and advised one would need replacing due to its age and fault. One shower he could not find the isolation switch and advised me to get an electrician in first. Marvin replaced the faulty shower, arriving on time and did a job clearing up mess etc. The second shower was fine; the isolation switch found by the electrician had been switched off by mistake.
 
Cost: £220
 

"I would thoroughly recommend Marvin and would not hesitate to contact him again. He was reliable and did not undertake any unnecessary work- his charges were reasonable."
 
 
Team:
Marvin
 
 
   Business Reply:

Dear Lesley,

Thank you so much for sharing your experience with us.
I am glad we could be of assistance on this occasion.
We take pride in providing an outstanding service to all of our customers and we are very pleased to receive your kind review.

Marvin
 


Review 7 Aug 2019
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing an existing shower pump. Additional check on shower temperature.
 
Cost: £95

"Marvan was very courteous, clean and considerate. He was thorough in getting and testing the pump and shower. He also did a thorough check on the shower temperature. He cleaned and adjusted the mixer value and improved the operations temperature range significantly compared with the last 5 years plus it now operates at least +7c. Very pleased"
 
 
 
 
Team:
Marvin
 
 
   Business Reply:

Dear Mr T,

Thank you so much for taking the time to share your experience with us.
We always try our best to provide a great service to our valued customers.

Marvin
 


Review 5 Jul 2019
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace radiators x2
Repair leaking toilet
Repair boiler leak and service boiler.
 

"Excellent service and excellent work. Couldn't ask for more!"
 
 
 
 
Team:
Marvin
 
 
   Business Reply:

Dear Jackie,

Thank you so much for taking the time to share your experience with us.
We appreciate your valued feedback and positive comments.

Marvin
 


Review 26 Jun 2019
Recommended by customer in NR5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove bath and replace with full length shower cubicle.
 
Cost: £4195
 

"Excellent. Job completed with minimum of disruption and in the agreed timescale. We were fully informed about all aspects of the work being carried out. I cannot recommend Marvin highly enough - we are extremely delighted with the results and the price."
 
 
Team:
Marvin
 
 
   Business Reply:

Dear Mrs J, thanks for leaving us such a wonderful review.
We always try our best to put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So thanks for your kind words.
I hope you enjoy your new shower and we look forward to seeing you again in the future.
 


Review 20 Jun 2019
Recommended by customer in NR25
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced and disposed of existing boiler Supplied and installed new boiler, programmable room thermostat and a magnetic filter system. Re-configured pipework to S-plan system to include new motorised valves. Chemically flushed the old system and used anti corrosion inhibitor Carried out electrical wiring Issued Gas Safety Building Regs Certificate
 
Cost: £2895
 

"Marvin is Gas Safe qualified. He replaced an old boiler, made modifications to the outdated system, provided me with a landlords Gas Safety certificate and delivered an outstanding job with no fuss and on time.

I would recommend Marvin Nichols to anyone as I was thrilled with his knowledge, workmanship and the professional way in which he operated."
 
 
Team:
Marvin Nichols
 
 
   Business Reply:

Dear Mrs P, thanks for leaving us such a wonderful review.
We always try our best to put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So thanks for your kind words and we look forward to seeing you again in the future.
 


Review 7 Jun 2019
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace shower
 
Cost: £270

"Prompt and efficient. Excellent service, would certainly call Martin again if required. "
 
 
 
 
Team:
Marvin
 
 
   Business Reply:

Dear Mr G, thanks for leaving us such a wonderful review.
We always try our best to put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So thanks for your kind words.
I hope you enjoy your new shower and we look forward to seeing you again in the future.
 


Review 27 May 2019
Recommended by customer in NR2
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Changed the kitchen tap and checked water pressure.
 
Cost: £195

"I had the best experience with Marvin. He was fast, professional and excellent value for money.
I couldn't have asked for anything more. "
 
 
 
 
Team:
Marvin
 
 
   Business Reply:

Dear Mr B, thanks for leaving us such a wonderful review.
We always try our best to put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So thanks for your kind words.
I hope you enjoy your new tap and we look forward to seeing you again in the future.
 


Review 27 May 2019
Recommended by customer in NR4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Change 2 sets of taps. Plumb washing machine in.
 
Cost: £345

"Pleasant and efficient. Work carried out quickly. No mess. Would highly recommend. "
 
 
 
 
Team:
Marvin
 
 
   Business Reply:

Dear Mrs V, thanks for leaving us such a wonderful review.
We always try our best to put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So thanks for your kind words.
I hope you enjoy your new taps and we look forward to seeing you again in the future.
 


Review 9 Apr 2019
Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cap off wafer and gas supply.
 

"Marvin arrived early, which was great. Work completed with no problems. Very helpful, polite, and friendly. And did a great job! thanks. "
 
 
 
 
Team:
Marvin
 
 
   Business Reply:

Dear Jim,

Thank you so much for sharing your experience with us.
We take pride in giving outstanding service to every customer and we're very happy to receive such positive compliments and appreciation.

Marvin
 


Review 9 Apr 2019
Recommended by customer in NR3
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler repair and service.
 

"Brilliant service.
Friendly informative workmanship.
Carried out on time. "
 
 
 
 
Team:
Marvin
 
 
   Business Reply:

Dear Mr T,

Thank you for taking the time to share your experience with us.
We are very happy to receive such positive comments and appreciation.

Marvin
 


Review 5 Apr 2019
Recommended by customer in NR13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New replacement shower.
 

"Punctual and friendly. Happy with the result. "
 
 
 
 
Team:
Marvin
 
 
 


Review 5 Apr 2019
Recommended by customer in NR2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced basin tops and dealt with the challenges extremely effectively.
 

"Marvin was a very pleasant plumber who dealt with the plumbing issues promptly and worked extremely efficiently to complete the job as required. "
 
 
 
 
Team:
Marvin
 
 
   Business Reply:

Dear Mrs C,

Thank you so much for sharing your experience with us.
We take pride in giving outstanding service to every customer and we're very happy to receive such positive comments.
 

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