Gibson & Goold (AYR) Ltd

165-167 Whitletts Road
Ayr
South Ayrshire
KA8 0JH

Plumbing & Heating Engineers

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Central Heating Engineers, Fireplaces and Hearths, Gas Engineers, Plumbers / Plumbing
100% recommended   Rating 9.9/10
12 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 12 reviews since 2016
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Total satisfaction with all aspects of work and materials."   more
 
" Very happy with finished bathroom and service provided. Many thanks."   more
 
" Delighted with work carried out by. Gibson & Goold (AYR)"   more
 
" Workmanship and workmen were 1st class. A credit to their firm. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Adam 2
bathroom 2
Chris 2
class 3
Delighted 4
excellent 5
Gibson 2
Goold 2
help 2
pleased 2
professional 2
service 4
tidy 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 3 Jul 2019
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Provide walk in shower, wet floor and paneling
 
Cost: £3356

"Very happy with finished bathroom and service provided.
Many thanks."
 
 
 
 
 
 


Review 3 Jul 2019
Recommended by customer in KA3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete refit of bathroom/shower room toilet
 
Cost: £8226

"Total satisfaction with all aspects of work and materials."
 
 
 
 
 
 


Review 29 Jun 2019
Recommended by customer in KA9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full wet room fitted.
 
Cost: £7340

"Delighted with work carried out by. Gibson & Goold (AYR)"
 
 
 
 
 
 


Review 2 Dec 2018
Recommended by customer in KA8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install wet room. Remove existing bath etc.
 

"Workmanship and workmen were 1st class. A credit to their firm. "
 
 
 
 
 
 


Review 23 Dec 2016
Recommended by customer in PA5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Wet Roof and show __.
 

"Both workers were very professional and tidy.
They just could not do enough to help us."
 
 
 
 
Team:
Adam Chris
 
 
 


Review 19 Dec 2016
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Taking out bathroom and making bathroom into a wet room.
 
Cost: £3342

"I couldn't fault the service we recovered I was assured we would've have to wait for anyone and we didn't. Dongie and Craig were excellent and wouldn't do enough for us. They cleaned everything up and left everything tidy, which was a good sign being elderly. "
 
 
 
 
Team:
Dougie Craig
 
 
 


Review 20 Oct 2016
Recommended by customer in KA10
 My Age: 40 - 49 
 I'm: Female 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Design supply and fit wet room.
 

"I am delighted with the work carried out from Neil visiting to help us design to the team working hard to complete the job. Always tidy and a most excellent job. A top class service all mind.
"
 
 
 
 
Team:
Adam Chris
 
 
 


Review 23 Sep 2016
Recommended by customer in KA26
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installed new bathroom suite new ceiling with down lights and fully tiled walls and floor.
 
Cost: £4800

"Chris and Adam were very professional and made an excellent job. Would have no hesitation in recommending Gibson & Goold to anyone wanting to have a bathroom installation. Absolutely delighted at the job they did."
 
 
 
 
Team:
Chris Adam
 
 
 


Review 20 Sep 2016
Recommended by customer in KA7
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting wet floor and shower. Extra wall tiling and UPVC ceiling tiles.
 
Cost: £3586

"Very pleased with work."
 
 
 
 
Team:
Dougie Will
 
 
 


Review 16 Sep 2016
Recommended by customer in KA26
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Strip out bathroom and change to shower room ceiling, walls, floor.
 
Cost: £10126

"Adam and Chris worked well together. They explained what they were doing each day and left the place tidy each day before they left. I am pleased with the work done. "
 
 
 
 
Team:
Adam Christopher
 
 
 


Review 15 Sep 2016
Recommended by customer in KA8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Wet floor.
 

"First class job. Everything superb. The fittings are all up to the minute, you are allowed plenty of time to choose from a great selection of colors. We couldn't be more delighted. In particular the staff are excellent put you at your ease. Keep you informed of their progress."
 
 
 
 
Team:
Christopher Adam
 
 
 


Review 13 Sep 2016
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Shower room completely renovated - floor, walls and ceiling renewed and new fitments installed.
 
Cost: £4662

"Quality of service and craftsmanship was excellent."
 
 
 
 
Team:
Adam Christopher
 
 
 

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