RS Plumbing & Heating

8 Kedleston Drive
Cringleford
Norfolk
NR4 6XN

Plumbing & Heating Engineers

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Central Heating Engineers, Gas Safety Checks for Landlords, Plumbers / Plumbing, Servicing & Repairs
100% recommended   Rating 9.9/10
39 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 39 reviews since 2017
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The work was completed in good time. The team member was polite, informative and very helpful. Going out to obtain and replacement part and returning to fit it the same day so I had hot water again."   more
 
" Excellent service. "   more
 
" Excellent service, kept me informed at all stages and explained what he was doing. Very tidy. "   more
 
" Friendly, polite, thorough, efficient and professional service. Clean worker. Responded quickly to messages left on voicemail. Highly recommended. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 94%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 93%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 97%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 94%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 3
boiler 4
certainly 2
Clean 4
communication 2
contact 2
definitely 2
diagnosed 2
easy 4
efficient 6
Excellent 9
explained 5
fault 2
fitted 3
fix 2
Friendly 5
friends 3
good 2
great 4
happy 3
helpful 6
Highly 4
kitchen 2
man 3
phone 2
pipes 2
pleasant 3
pleased 2
plumbing 3
polite 6
problem 3
professional 5
project 2
Punctual 2
quickly 3
really 2
reasonable 2
recommend 6
recommended 5
recommending 3
reliable 2
Russell 16
service 15
thorough 2
tidy 6
turned 2
young 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 18 Oct 2019
Recommended by customer in NR6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Diagnose boiler fault. Source, obtain and fit new part service boiler.
 
Cost: £450

"The work was completed in good time.
The team member was polite, informative and very helpful. Going out to obtain and replacement part and returning to fit it the same day so I had hot water again."
 
 
 
 
Team:
Russell
 
 
 


Review 15 Oct 2019
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gas boiler service taps.
 
Cost: £220

"Excellent service. "
 
 
 
 
Team:
Russell
 
 
 


Review 1 Oct 2019
Recommended by customer in NR20
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace boiler, add condensate pipework and trap. Flush heating system, seal system, various other additions eg. magnetic filter.
 
Cost: £3960

"Excellent service, kept me informed at all stages and explained what he was doing. Very tidy. "
 
 
 
 
Team:
Russel
 
 
 


Review 11 Sep 2019
Recommended by customer in NR5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gas Boiler service.
 
Cost: £65

"Friendly, polite, thorough, efficient and professional service. Clean worker. Responded quickly to messages left on voicemail. Highly recommended. "
 
 
 
 
Team:
Russel
 
 
 


Review 7 Aug 2019
Recommended by customer in NR2
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fixed boiler and temperature of shaver.
 
Cost: £100

"Excellent service, great communication, reasonable price and really nice guy."
 
 
 
 
Team:
Russell Scowen
 
 
 


Review 26 Jun 2019
Recommended by customer in NR14
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fix leaking tap
 

"Excellent service"
 
 
 
 
Team:
Russell Scowen
 
 
 


Review 23 May 2019
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing 2 old radiators.
 
Cost: £500

"Another excellent job by Russell. Work done on time, at estimate. Rooms left clean and tidy.
Russell a very lovely man to have in the house.
Really could not be more pleased. "
 
 
 
 
Team:
Russell Scowen
 
 
 


Review 29 Apr 2019
Recommended by customer in NR2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler service.
 
Cost: £67

"Russell was efficient, pleasant, got on with the job, explained what he had done and was tidy. "
 
 
 
 
Team:
Russell
 
 
 


Review 29 Apr 2019
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service central heating.
 
Cost: £65

"Very efficient and thorough. Reasonable price. "
 
 
 
 
Team:
Russell
 
 
 


Review 23 Apr 2019
Recommended by customer in IP23
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler repairs and service central heating pump replacement.
 

"Excellent prompt service
Excellent communication
Excellent value for money. "
 
 
 
 
Team:
Russell Scowen
 
 
 


Review 4 Mar 2019
Recommended by customer in NR6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler service
Valve change on a leaking rad
 
Cost: £90

"Very friendly man
explained everything he was going to do
Very tidy"
 
 
 
 
Team:
Russell Scowen
 
 
 


Review 11 Feb 2019
Recommended by customer in NR1
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler service
 
Cost: £65

"Russell did a full service and a very competent job."
 
 
 
 
Team:
Russell Scowen
 
 
 


Review 7 Jan 2019
Recommended by customer in NR34
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting a new Baxi central heating boiler, thermostat and trace heater. Flushing system and testing.
 
Cost: £2170

"Russell listened to our requests and sent us options to choose from. He worked carefully, discussing and solving any snags that arose.
We were very happy to have him to do the work. "
 
 
 
 
Team:
Russell
 
 
 


Review 20 Dec 2018
Recommended by customer in NR4
 My Age: 40 - 49 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gas boiler and hot water tank service.
 

"Great friendly service.
Would and have recommended to others. "
 
 
 
 
Team:
Russel
 
 
 


Review 14 Dec 2018
Recommended by customer in NR2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual service of gas boiler.
 
Cost: £65

"Russell fitted our boiler and did all the plumbing for our new Kitchen. we are pleased to have used him for that project and have had him back to do an annual service on the boiler in the 2 subsequent years. I would highly recommend him."
 
 
 
 
Team:
Russell
 
 
 


Review 23 Nov 2018
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of 4 old radiators.
 

"Russell was easy to work with. Price was, I thought, about right. Work was completed in a day. House was left clean and tidy. System was fully tested before he left.
A very pleasant young man who takes pride in his work. I have invited Russell to replace a further 2 radiator in the new year. "
 
 
 
 
Team:
Russel
 
 
 


Review 15 Nov 2018
Recommended by customer in NR4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Combi boiler service.
 
Cost: £65

"Very easy to book appointment work done quickly and serviced boiler. "
 
 
 
 
Team:
Russell
 
 
 


Review 5 Nov 2018
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler service.
 
Cost: £65

"Very efficient. "
 
 
 
 
Team:
Russel Scower
 
 
 


Review 28 Oct 2018
Recommended by customer in NR18
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fixed toilet flush and washing machine inlet.
 
Cost: £90

"Great work. Rudiell was very polite and punctual, and I have no hesitation in recommending him. "
 
 
 
 
Team:
Russell Scowen
 
 
 


Review 3 Sep 2018
Recommended by customer in NR9
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply
Replace kitchen tap and after pipework repair outside tap ie. replace washer.
 
Cost: £130

"The work was done very well.
It was easy to communicate with Russell who kept in touch about timescales etc.
A reliable service, and helpful advice as well.
We have requested further work."
 
 
 
 
Team:
Russell Scowen
 
 
 

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