Domestic Plumbing & Heating

8 - 10 Langlands Street
Dundee
Angus
DD4 6SZ

Plumbing & Heating Engineers

Listed under:  Central Heating Engineers, Plumbers / Plumbing
97% recommended   Rating 9.5/10
94 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 94 reviews since 2007
 
 
 
Quality 9.5/10 Quality Rating 9.5
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The gas fitter was very polite and explained everything he was doing and what he was about to do. First class work. Very pleased. "   more
 
" Job was carried out to a high professional standard. "   more
 
" I was satisfied with the work done. It was done very promptly with no mess left behind. Everything they stripped out of the bathroom was taken away the same day and not left lying about outside. "   more
 
" Very pleased with the work would get them again. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 94%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 97%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 84%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 85%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

(Scotland) 2
accurate 2
advice 3
advised 3
agreed 2
answers 2
appears 3
approachable 2
arrived 4
boiler 6
clean 5
competent 2
complain 2
courteous 2
delighted 2
disruption 5
Domestic 5
efficient 13
efficiently 6
engineer 3
Engineers 2
excellent 5
expected 2
explained 4
Extremely 7
finished 2
friendly 11
Good 14
great 4
happy 10
Heating 6
helpful 15
impressed 4
mess 6
place 4
pleasant 8
pleased 8
Plumber 4
plumbing 8
polite 8
professional 7
Quick 4
quote 4
recommend 6
satisfactory 4
service 11
standard 6
tidied 4
tidy 8
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 10 Jul 2019
Recommended by customer in DD5
 My Age: 70 + 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New boiler.
 
Cost: £2897
 
 
 
 


Review 8 Jul 2019
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit newspark generator to combi boiler.
 
Cost: £113

"The gas fitter was very polite and explained everything he was doing and what he was about to do. First class work. Very pleased. "
 
 
 
 
 
 


Review 24 Jun 2019
Recommended by customer in DD3
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1) Remove three small radiators
2) Supply and install one large radiator
3) Install larger radiator at a different place in living room
 
Cost: £400

"Job was carried out to a high professional standard. "
 
 
 
 
 
 


Review 19 Jun 2019
Recommended by customer in KY16
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clear old gas boiler and replace with new.
 
 
 
 
 


Review 24 Oct 2018
Recommended by customer in DD7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
 
 
 
 


Review 17 Oct 2018
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"I was satisfied with the work done. It was done very promptly with no mess left behind. Everything they stripped out of the bathroom was taken away the same day and not left lying about outside. "
 
 
 
 
 
 


Review 16 Oct 2018
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit parts to boiler.
 
Cost: £379

"Very pleased with the work would get them again. "
 
 
 
 
 
 


Review 15 Oct 2018
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit 2 new radiators
 
Cost: £845
 
 
 
 


Review 28 Feb 2018
Recommended by customer in KY15
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New gas central heating system fitted in a flat.
 
Cost: £3502

"I would have no hesitation in recommending Domestic Plumbing & Heating (Scotland) Ltd.
John Devaney came to see job, friendly, easy to talk to. Explained everything.
Andy and Gary came to fit the system, friendly, helpful, did a very good job - tidied up all mess.
Very pleased with the over all quality of work."
 
 
 
 
 
 


Review 14 Feb 2018
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of old boiler and installation of new combi boiler. Working hot water and heating.
 
Cost: £2760

"Quoted on the Saturday and advised work could be done completely on the following Thursday.
Work was started Thursday 8:30 AM and fully completed by 3:30 PM.
A job well done!"
 
 
 
 
 
 


Review 2 Jan 2018
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Taking out old boiler and fitting new boiler.
 
Cost: £1800

"Would certainly use this firm again.
Very efficient.
Job well done.
Will recommend to friends.
"
 
 
 
 
 
 


Review 7 Nov 2017
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted 2 sets of taps.
 
Cost: £42
 
 
 
 


Review 9 Jun 2017
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gas central heating combi boiler.
 
Cost: £4110

"All staff we dealt with were extremely friendly. helpful and professional. They gave a very competitive price and the work was carried out to a very happy to use a local company who had knowledge of our house type and location. Extremely satisfied. I have used this firm for a 1st time."
 
 
 
 
 
 


Review 12 May 2017
Recommended by customer in DD3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Having (tentatively) diagnosed a faulty expansion vessel on annual services we decided to go ahead with the work.
 
Cost: £196

"The engineer arrived on time, carried out the work efficiently and left a clean boiler area.
Only after it was done, we realised we had probably had a faculty expansion used from an installation by another firm close to our home and changed dearly for resetting the pressure on our Worcester boiler. Luck of the draw? I'm glad, we got on to Domestic Plumbing and Heating.
"
 
 
 
 
 
 


Review 8 May 2017
Recommended by customer in DD3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New Worcester condensing. Boiler installed.
 
Cost: £1800

"Have used the firm a number of times, and they put the same type of boiler in our old house about 4 years ago."
 
 
 
 
 
 


Review 20 Mar 2017
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair of leak from a toilet overflow.
 
Cost: £84

""Domestic plumbing and heating plumber arrived to inspect the problem and subsequently arrived and solved the problem on the days and times agreed -no late arrival; No postponement. Satisfactory with the minimum of fuss and disruption.

I have used this firm: 1st time."
 
 
 
 
 
 


Review 31 Jan 2017
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit Worcester gas boiler.
Delighted with work done.
 
Cost: £1980

"Very satisfied with service and quality."
 
 
 
 
 
 


Review 24 Jan 2017
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install a complete new central heating system. This involved replacing old gas boiler in cellar by combi boiler on ground floor and replacing all radiators and piping.
 
Cost: £8225

"Work started punctually and the work force clearly knew its job. Work was originally excepted to take 7 work days but in fact took 6. I have used this firm 1st time."
 
 
 
 
 
 


Review 25 Nov 2016
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove an existing inoperational shower and fit a new one, tested and running.
 
Cost: £512

"All work carried out in the afternoon, old pieces remained. Quick, efficient, completed. Good work."
 
 
 
 
 
 


Review 25 Nov 2016
Recommended by customer in PH8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit replacement gas boiler re-new gas safety certificate.
 
Cost: £1860

"Polite competent and on time left the place neat and tidy.
Thanks.

"
 
 
 
 
 
 

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