Robert Cameron Plumbing, Heating & Electrical

30 Kilnford Crescent
Dundonald
South Ayrshire
KA2 9DN

Plumbing & Heating Engineers

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Builders, Care and repair/Home improvements, Carpenters & Joiners / Carpentry & Joinery, Central Heating Engineers, Conservatories, Gas Engineers, Joiners, Kitchens / Kitchen Fitters / Kitchen Installers, Plumbers / Plumbing, Showers, Wetrooms / Wetroom Installation, Windows / Window Fitters
96% recommended   Rating Robert Cameron Plumbing, Heating & Electrical 9.6/100
77 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
 9.6 /10 Overall Rating 9.6/10
Based on 77 reviews since 2016
 
 
 
Quality 9.5/10 Quality Rating 9.5
The quality of the work was as expected and agreed
 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy
 
Service 9.6/10 Service Rating 9.6
The team was friendly, helpful, considerate and professional
 
Value 9.4/10 Value Rating 9.4
The price represents value for money
 
 
 
Recent Reviews 
 
" The work was carried out professionally in a timely manner with a high cleanliness approach with little or no disruption."   more
 
" Arrived at time arranged work carried quietly and quickly."   more
 
" Excellent job, fast, tidy and efficient."   more
 
" Work was carried out very efficiently. "   more
 
 
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Customer Reviews
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Review 18 Feb 2023
Recommended by customer in K107
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Install new gas boiler Installation of new shower, toilet wash hand basin, radiator and tiles.
 

"The work was carried out professionally in a timely manner with a high cleanliness approach with little or no disruption."
 
 
 
 
 
 

Review 25 Jan 2021
Recommended by customer in KA2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Annual gas boiler service
 

"Arrived at time arranged work carried quietly and quickly."
 
 
 
 
 
 

Review 4 Mar 2020
Recommended by customer in KA10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Annual safety and efficiency test to gas boiler
 

"Excellent job, fast, tidy and efficient."
 
 
 
 
 
 

Review 30 Dec 2019
Recommended by customer in KA10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Mira showed fitted.
 

"Work was carried out very efficiently. "
 
 
 
 
 
 

Review 1 Nov 2019
Recommended by customer in KA10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Service (annual) of boiler and gas fire plus sorting defective valve on radiator.
 
 
 
 
 

Review 31 Oct 2019
Recommended by customer in KA10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Service of worcester Bosch boiler (annual)
 

"I am happy with the service I get from Robert Cameron. "
 
 
 
 
 
 

Review 25 Oct 2019
Recommended by customer in KA10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New radiators.
 

"Excellent work. "
 
 
 
 
 
 

Review 19 Sep 2019
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Putting in new oil tank.
 
 
 
 
 

Review 14 Aug 2019
Recommended by customer in KA10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Damage needing to be set right after boiler leakage
Couldn't give set date till insuring claim sorted out.
 
 
 
Team:
Graham Cameron Kenny Mcalpine
 
 
 

Review 8 Aug 2019
Recommended by customer in KA10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Install shower switch, supplied by client.
 

"Shower switch packed in prior to morning shower, contacted Cameron to see if they could fit one I had for me. Received text message to say they would manage to fit it later on in the afternoon. Arrived as arranged and fitted and tested new switch. Great service. "
 
 
 
 
 
 

Review 26 Jun 2019
Recommended by customer in KA10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New bathroom installed, including re-routing all pipework to create an aesthetically pleasing bathroom. Excellent work including installation of new digital shower, vanity unit, toilet, flooring and new radiator. Also installed a radiator in the kitchen where before there was none and an outside tap.

"Graham Cameron was both professional and approachable, as was his partner Kenny. Both of them were a pleasure to deal with and both provided helpful advice during the reconstruction of my bathroom. I would definitely use them again and would also recommend the firm to others without hesitation."
 
 
Team:
Graham and Kenny
 
 
 

Review 26 Jun 2019
Recommended by customer in KA3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
To carry out work on taking out and putting in a new bathroom. Cameron’s provides a great professional service in the undertaking of this project.

"At first when we enquired about the bathroom Graham visited and also gave us some great ideas which we ended up going with some of them. He was very friendly and polite and even took his shoes off to go on the new carpet. He explained how we would pay, cost and the timeframe of the project which didn’t deviate in any of our understanding. He also kept us informed of progress along the way.
We are more than happy with the end result and everyone comments on what a lovely bathroom it is. I would have no hesitation recommending Cameron’s to anyone."
 
 
Team:
Graham and Kenny
 
 
 

Review 19 Sep 2018
Not Recommended by customer in KA6
 
 
Satisfaction Ratings
 
Quality 2/10
The quality of the work was as expected and agreed
Tidy 5/10
There was little disruption and the site was left clear and tidy
Service 5/10
The team was friendly, helpful, considerate and professional
Value 5/10
The price represents value for money
Show All
 
 
Customer Review
 
Removal of old bathroom, preparation of walls and floor, tiling, flooring and fitting new bathroom suite.
 

"We chose Robert Cameron based on their good reputation, but sadly our experience wasn't a pleasant one. The work was slow. Once fitted, the new toilet leaked badly causing a lot of damage to the ceilings and walls below. The shower base was fitted incorrectly causing further damage and a lot of un-necessary rework.
A lack of attention to detail in several other areas (for example, hot/cold feeds going to the wrong taps, shower riser not fitted straight, etc.) has sadly left us regretting using this company. We are also left somewhat confused, as on the face of it, they appear a good, trustworthy team with many satisfied customers. A bad day in the office perhaps, but none the less, we didn't get the bathroom we dreamed of. "
 
 
 
 
 
   Business Reply:
We always endeavour to do our best for our customers and if things do not go according to plan we strive to put things right as we take customer feedback seriously within our firm. We are surprised at you raising this matter again approximately 5 months after it being resolved. As you know we contacted Trading Standards in January for advice on how to achieve a resolution with you. It is disappointing that you have now raised inaccuracies after achieving this resolution with you months ago.

As explained to you at the time no tradesman can be held responsible for faulty materials supplied by the customer. If you recall we did not charge you any additional costs for emergency call outs that we made to you that weekend as a result of this.

We have already accepted and apologised to you that some items were not fitted to our usual high standard and we bore the costs in putting this right for you.

You have highlighted that we are a reputable company and as you know we are a long established business. Customer satisfaction is very important to us and we use every feedback as a way to improve our customer service.
 

Review 17 Sep 2018
Recommended by customer in KA10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Called to leak traced leak to faulty shower pump replaced shower pump, left in working order.
 
 
 
 
 

Review 13 Sep 2018
Recommended by customer in KA10
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
 
 

Review 3 Aug 2018
Recommended by customer in KA10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Hot feed to the bidet not working
 

"Very efficient repair considering age of the bidet. No quote required minimum charge expected."
 
 
 
 
 
 

Review 19 Jun 2018
Recommended by customer in KA10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fitted Xpelair in bathroom.
 

"Work completed very efficiently."
 
 
 
 
 
 

Review 13 Jun 2018
No Recommendation by customer in KA10
 
 
Satisfaction Ratings
 
Quality 4/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 2/10
The team was friendly, helpful, considerate and professional
Value 5/10
The price represents value for money
Show All
 
 
Customer Review
 

"This was an intermittent fault and was difficult to diagnose. It started in November 2017 and finished on 1st April 2018 largely due to poor communication between the office, MR Cameron and myself promises of phone calls were rarely kept and information was very difficult to get. Previously this firm has been very professional but due to a change in office staff this is no longer the case. "
 
 
 
 
 
   Business Reply:
Thank you for highlighting your concerns. We understand your frustrations in pin pointing the fault on your boiler. This was a very challenging fault to identify due to its intermittent nature. However it is very satisfying to repair a boiler which has caused such irritation. With regards to communication, this has been addressed and in future procedures have been put in place to ensure customers are fully aware of the status.
 

Review 13 Jun 2018
Not Recommended by customer in KA10
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 5/10
The team was friendly, helpful, considerate and professional
Value 6/10
The price represents value for money
Show All
 
 
Customer Review
 
To stop our Worcester boiler losing pressure (It had only just been serviced!)
 

"The biggest problem was that the receptionist would promise that Graham would arrive at a certain time and Graham would arrive late or not at all."
 
 
 
 
Team:
Brian Ward Therese Ward
 
 
   Business Reply:
Thank you for your review. You are correct in saying that a fault was highlighted by our engineer at your annual boiler service. The measures our engineer took to rectify the fault required monitoring over a few days by yourself to see if further repairs were required. Unfortunately a breakdown in communication at our end led to the issues you raise. These issues have been addressed and measures put in place to reduce the chance of appointments being missed without communicating with our customers.
 

Review 7 Jun 2018
Recommended by customer in KA10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Burst pipe replace kitchen tap replace TRV heat and Freezer endeared valve pin.
 
 
 
 
 
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