Jmac Plumbing & Heating

Pineacre, Arbroath Road
Forfar

DD8 2RJ

Plumbing & Heating Engineers

Listed under:  Central Heating Engineers, Plumbers / Plumbing
100% recommended   Rating Jmac Plumbing & Heating 9.9/100
209 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 209 reviews since 2009
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed
 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.8/10 Value Rating 9.8
The price represents value for money
 
 
 
Recent Reviews 
 
" Jamie was brilliant. Serviced my boiler and contacted manufacturer to arrange a repair under warranty. Boiler service done then back later to replace a leaky valve. All work was done quickly, no mess,...."   more
 
" Jamie has always serviced our central heating every year and does a great job. He is very knowledgable and great at his job explaining what was done and why. Very friendly and just gets on with the jo...."   more
 
" Jamie from JMacPlumbing was recommended to us after various other plumbers failed to turn up. We were very happy with the multiple jobs and recommendations he carried out for us including servicing ou...."   more
 
" All work done as requested. Very professional, tidy and efficient. Thank you!"   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 96%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 96%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 93%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 95%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 7
arrived 9
bathroom 5
best 5
Boiler 18
calls 5
certainly 7
checked 7
class 9
clean 15
cleaned 8
competent 9
customer 5
definitely 15
delighted 7
efficient 17
efficiently 8
exactly 5
excellent 47
explained 22
friendly 38
future 9
gas 12
good 34
great 15
happy 19
heating 12
helpful 26
highly 24
Jamie 61
JMAC 35
mess 9
pleasant 9
pleased 14
plumbing 19
polite 12
problem 11
professional 37
quality 12
quickly 12
really 9
reasonable 18
recommend 52
recommended 17
reliable 17
service 60
standard 15
team 9
tidy 24
trustworthy 10
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 10 Jan 2025
Recommended by customer in Dd4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Servicing boiler and replacement of radiator valve

"Jamie was brilliant. Serviced my boiler and contacted manufacturer to arrange a repair under warranty. Boiler service done then back later to replace a leaky valve. All work was done quickly, no mess, lots of my questions answered. Would not hesitate to recommend."
 
 
Team:
Jaimie
 
 
 

Review 19 Dec 2024
Recommended by customer in DD3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Serviced central heating boiler and system. Checked all alarms etc. fitted new double radiator. Bled radiators. Great job as always.

"Jamie has always serviced our central heating every year and does a great job. He is very knowledgable and great at his job explaining what was done and why. Very friendly and just gets on with the job in hand."
 
 
Team:
Jamie at Jmac
 
 
 

Review 28 Oct 2024
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Flush valve fitted New radiator and valve fitted 2 new toilet seats fitted New pop up basin waste Boiler serviced

"Jamie from JMacPlumbing was recommended to us after various other plumbers failed to turn up. We were very happy with the multiple jobs and recommendations he carried out for us including servicing our boiler about which we had been lax! Very tidy and clean worker.
Thoroughly recommend."
 
 
Team:
JAMIE
 
 
 

Review 7 Oct 2024
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Isolation valve for outside tap fitted under floorboard level in adjacent room.

"All work done as requested. Very professional, tidy and efficient. Thank you!"
 
 
Team:
Jamie
 
 
 

Review 4 Aug 2024
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Upgrade of existing bathroom including stabilising bath, re-sealing bath and basin, new shower screen and bath panel and new toilet.

"Jamie was very approachable and suggested improvements as the work progressed. He was very hard-working and his standard of workmanship was very good. We would not hesitate to use Jmac again.
"
 
 
Team:
Jamie
 
 
 

Review 31 May 2024
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace existing condensing boiler with new combi boiler.
 

"I have known Jamie as a plumber I have used for many year and I have always received excellent service for the variety of jobs undertaken. I was not disappointed on the standard of work undertaken for the replacement boiler recently undertaken. "
 
 
 
 
Team:
Jamie
 
 
 

Review 12 Apr 2024
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Have had parts replaced following a boiler break down, a new radiator fitted in my bathroom and my boiler serviced the last two years.

"Very happy with JMac. Really helped me out when boiler broke down. I know nothing about boilers and Jamie explained everything clearly about the fault and how it could be repaired. I liked how he explained it - which was not patronising and left me understanding. He explained what the options were and did not try to sell me anything I didn’t need - like a new boiler. Also helped set up Hive which has been brilliant.
He keeps a diary that he sticks to so is very reliable. Before leaving he cleared everything away including using his own dust buster. I trust JMac to take care of my boiler and ensure it is working safely. Ashley was also very helpful - setting up appointments. The company are very responsive, dependable, courteous and professional."
 
 
Team:
Jamie and Ashley
 
 
 

Review 27 Feb 2024
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Jamie removed a leaking tap and replaced it.

"Jamie’s receptionist, Ashley, was very pleasant and easy to deal with and Jamie came at the agreed time. The pipe work was quite inaccessible but he patiently did the work and left everything spotless. I have always found him competent and not easily put off by difficult jobs. He is reliable and reasonably priced and I wouldn’t hesitate to recommend him"
 
 
Team:
Ashley and Jamie
 
 
 

Review 5 Jan 2024
Recommended by customer in DD30
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Boiler service work carried out

"Jamie is fantastic and we have used him for years would recommend him to anyone needing any work carried out trustworthy reliable and great price"
 
 
Team:
Jamie
 
 
 

Review 3 Nov 2023
Recommended by customer in DD3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New combi boiler fitted.
Renewed and altered previous piping.
Fitted a condensate pump.
Supplied carbon monoxide monitor.
 

"We were very pleased with Jamie's work, and his follow up texts etc to enquire if everything was ok."
 
 
 
 
Team:
Jamie
 
 
 

Review 4 Sep 2023
Recommended by customer in Ky15
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Jamie quoted for a new boiler and to flush out the radiators, changing to a combi boiler.

"He explained the works thoroughly and sent me a detailed quote the next day. Very good service.
It needed to be completed quickly so he got onto it as soon as he could and was quick and cleaned up afterwards. I would highly recommend him. He’s a nice bloke too! I found his number on the internet and he arranged to meet me within a couple of days. I like that he texted me to say he was on his way."
 
 
Team:
Ashley and Jamie
 
 
 

Review 17 Mar 2023
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
FULL SERVICE.

"TOP MAN.YOU CAN SEE THAT HE CARES ABOUT THE WORK BEING DONE,CORRECTLY,TOO AVOID FURTHER PROBLEMS.
"
 
 
Team:
1/ JAMIE
 
 
 

Review 8 Feb 2023
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Jamie removed a faulty shower and installed a new one

"Jamie removed the old shower but the new shower was faulty coming out of the box. He came back the next day with a new shower.
Jamie was professional in a frustrating situation and the replacement shower was fitted the next day. He did a really neat job, used appropriate protective equipment and left the bathroom clean and tidy.
He was very pleasant and easy to deal with and I would have no hesitation in asking him to do more work in the future"
 
 
Team:
Jamie Macdonald
 
 
 

Review 3 Jan 2023
Recommended by customer in DD1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Restoring the hot water supply.

"In the early hours of New Year's Day we found only a trickle of cold water coming out the hot taps. A neighbour recommended JMac, I sent a text and had a text conversation with Jamie where I explained the problem, he reassured me that it wasn't dangerous and promised to do the repair next day. He duly arrived, quickly fixed the valve problem, told us how to avoid it in future and checked our thermostat and carbon monoxide detector. We booked him to service the boiler later in the month.

Excellent service, efficient, polite and fast, our first choice now for any plumbing or central heating requirements! And very impressive service on a public holiday!"
 
 
Team:
Jamie Macdonald
 
 
 

Review 25 Nov 2022
Recommended by customer in Dd48
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
To repair an unserviceable toilet which neceessitated replacement of elements of the loo.

"Jamie somehow managed to find some time to fit me in to do quite an awkward job with good humour. A highly professional plumber who takes pride in his work an a very pleasant individual and I have asked him to add me to his customer list which has now done.

Jamie explained what needed to be done and executed the tas k professionally.I enjoyed his company and would recommend 100%{["
 
 
 
 

Review 25 May 2022
Recommended by customer in DD52
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Bath removed and new walk in shower installed with wet wall covering existing tiles. New toilet installed.

"I cannot praise Jamie and his team along with Colin the joiner highly enough. We had previously used Jamie for a few small plumbing jobs and when another firm let us down we were delighted when JMac plumbing took on the job.They were excellent with advice,showing us samples and
coordinating work so there was little disruption.
They were always pleasant to deal with and have in the house.Very
professional and the quality and standard of work is excellent.
We are so delighted with our finished result,it goes beyond our
expectations.Follow up contact to check all was well also appreciated.
We were consulted about product cost and were very happy with the final
bill.
Would not hesitate in choosing their service again and highly recommend to other customers."
 
 
Team:
Jamie and Jayden. Colin and Ewan
 
 
 

Review 19 Jun 2021
Recommended by customer in DD3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Servicing my boiler
 

"Very pleasant and competent"
 
 
 
 
Team:
Jamie
 
 
 

Review 20 Apr 2021
Recommended by customer in DD3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Creation of a downstairs toilet and sink from a kitchen coal celler. Blocking up of door in kitchen and creating new doorway in hall. All plumbing, joinery, plastering, building and electrical work.

"Several trades were involved and Jamie coordinated them all with precision. Gas plumber,plumber,joiner, bricky,plasterer and electrician.. All workmen were so very nice, professional, knowledgeable, informed me of each process and actually cleaned up thoroughly after themselves. If a tradesman was unhappy about something they had completed, they went back and perfected it even without prompting.

When needed,each and every tradesman worked on over and above their required hours. Even after all work had been done and checked, Jamie text to ensure everything was to our satisfaction.
I would HIGHLY recommend this company to everyone. We will definitely be using them again. Thank you all."
 
 

Cloakroom Installation.
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Jamie, Jack, Colin, Simon, Graham, Willie
 
 
 

Review 4 Aug 2020
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Pipe connection to external drain and water connections for a garden room installation.

"Jamie was happy to work with my builder and through great communication between the two, the work was carried out and completed.
Jamie walked me right through the process and explained everything. He arrived at the agreed time and worked in some pretty nasty weather to get the work done.
He then checked everything and walked me through everything again.
Impeccable workmanship, definitely recommended- I’ve booked my boiler service in advance."
 
 
Team:
Jamie and Jack
 
 
 

Review 12 Jun 2020
Recommended by customer in DD3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New shower cubicle, shower, wet wall and repairs to floor.

"We had a badly leaking shower and called JMAC who called round next day to have a look. Damage was a lot worse than we thought so we had to go through insurance. Whilst we were waiting on our claim Jamie kept in touch constantly. Once we had the go ahead everything moved really quickly. Jamie and his team were so reliable honest trustworthy and most importantly did an excellent job . We wouldn’t hesitate to recommend JMAC to others. We were also impressed by the safety measures taken by the team to protect our safety in the current climate."
 
 
Team:
Jamie, Colin
 
 
 
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