Eric Hyslop Ltd

16 Princes Street
Newton Stewart
Dumfries & Galloway
DG8 6EZ

Plumbing & Heating Engineers

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Builders, Builders - Renovations, Central Heating Engineers, Drain Cleaning & Unblocking, Gas Engineers, Gutters / Guttering, Plasterers / Plastering / Renderers / Rendering, Plumbers / Plumbing, Rendering, Roofers / Roofing, Solar Thermal, Tilers / Tiling / Grouting
100% recommended   Rating 9.8/10
27 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 27 reviews since 2015
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" All work carried out with as little disruption as possible, left tidy each evening, the engineers were polite, professional and courteous at all times. They did a very good job and we are very pleased...."   more
 
" Eric Hyslop Ltd Were very very good would use them again. I would give them more than 10 if that was possible Great work. "   more
 
" Very friendly and prompt service. Also very competent employee. Would have him again for more work. "   more
 
" Prompt reliable service we needed if fixed and they understood we were in our caravan with no hot water or heating its working perfectly. I would go there again and feel confident they wouldn't let us...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 88%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 88%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 88%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 92%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 81%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

bathroom 2
efficiently 3
Excellent 2
finished 2
friendly 4
good 3
Great 2
helpful 3
hot 2
needed 2
obliging 2
pleased 3
problems 2
professional 2
prompt 2
service 3
tidy 4
water 2
workers 2
workforce 2
workmanship 2
Workmen 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 Jul 2019
Recommended by customer in DG8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting new oil fired combi boiler, removing all waste and old boiler, old pipes etc fitting new shower, decretive wall boards and removing old shower and removing all waste.
 

"All work carried out with as little disruption as possible, left tidy each evening, the engineers were polite, professional and courteous at all times. They did a very good job and we are very pleased. "
 
 
 
 
Team:
Craig Mathew John Michael
 
 
 


Review 29 Jun 2019
Recommended by customer in DG8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete new bathroom with all new sanitary wear.
 
Cost: £9857
 
 
 
 


Review 14 Jun 2019
Recommended by customer in DG8
 My Age: 60 - 69 
 I'm: Female 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Wet room (grant)
 

"Eric Hyslop Ltd
Were very very good would use them again. I would give them more than 10 if that was possible
Great work. "
 
 
 
 
 
 


Review 2 Jun 2019
Recommended by customer in DG8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace shower in bathroom.
 
Cost: £69

"Very friendly and prompt service. Also very competent employee. Would have him again for more work. "
 
 
 
 
 
 


Review 3 May 2019
Recommended by customer in DG7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair boiler replace. Part needed. Check gas etc.
 
Cost: £175

"Prompt reliable service we needed if fixed and they understood we were in our caravan with no hot water or heating its working perfectly. I would go there again and feel confident they wouldn't let us down. "
 
 
 
 
 
 


Review 11 Mar 2019
Recommended by customer in DG8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Wet floor shower room works
inc WHB, Taps and tower rail
 
Cost: £1749
 
 
Team:
John Matthew
 
 
 


Review 3 Jan 2019
Recommended by customer in DG8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting new boiler and Door glass to Morso squirrel stove
 
Cost: £660

"I was given the price for replacement parts.

It was unknown how long the job would take it depended on how difficult it was to take it a part.

The price was about what I expected"
 
 
 
 
 
 


Review 15 Nov 2018
Recommended by customer in DG8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 12 Nov 2018
Recommended by customer in DG8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installations of condensing boiler and system filter. Installation of replacement radiators.
 
Cost: £6175
 
 
 
 


Review 27 Sep 2018
Recommended by customer in DS6
 My Age: 60 - 69 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 4/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Call out no hot water part required and put temporary sensor.
Labour travel Viessman temporary sensor.
 
Cost: £196

"With out hot water for approx a week and had to call to check if they had received part yet. "
 
 
 
 
 
 


Review 16 Jun 2018
Recommended by customer in DG8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete installation of en-suite shower toilet hand basin and furniture floor and wall boarding.
 
Cost: £4978

"Professional and efficient team were friendly and helpful."
 
 
 
 
Team:
John Michael
 
 
 


Review 5 May 2018
Recommended by customer in DG8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To find well and remove old lead pipe from well to pump and pump to pipe under kitchen larder then to replace ground and utility room as it was.
 
Cost: £2319
 
 
 
 


Review 25 Apr 2018
Recommended by customer in DG8
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fix leak in shower and repair water damage.
In shower cabinet. Replacing tiles with water proof boards.
Also repair downstairs ceiling.
 
Cost: £1762

"Very pleased with finished work."
 
 
 
 
 
 


Review 3 Apr 2018
Recommended by customer in DG8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Supply and fit new boiler.
Change bathroom to wet room.
New sanitary wear etc, move dishwasher to new site.
Refurbish shower in on suite.
 
Cost: £9510

"Very helpful and obliging workforce."
 
 
 
 
 
 


Review 23 Feb 2018
Recommended by customer in DG8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Oil central heating system
 
 
 
Team:
Jamie
 
 
 


Review 12 Feb 2018
Recommended by customer in DG8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Various building renovation works to an old cottage.
 

"Excellent company to work with. Workmen very patient and explain any problems found."
 
 
 
 
 
 


Review 9 Feb 2018
Recommended by customer in KA26
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of existing oil.
Central heating boiler and installation of new, more efficient boiler together with associated pipework and modification to water system in loft.
 
Cost: £4260

"I chose this company via the personal recommendation of past customers in our area, and was extremely pleased with the result.
They established a friendly rapport, arrived on time over the three day period, worked quietly and efficiently and cleared up methodically as they went.
The company staff were courteous without exception, and I can unhesitatingly recommend them to any potential new customers."
 
 
 
 
 
 


Review 9 Feb 2018
Recommended by customer in DG8
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit shower cubicle, boarding and towel rail in down stairs cupboard.
 
Cost: £3778

"Before projects - reasons for choice of firm:
a) Support local economy
b) Easy access to workforce if problems arise.
c) Good reputation for high quality workmanship.

During project workforce was
a) Punctual, b) committed, c) creative, d) professional,e) tidy, f) communicative, g) produced high quality of workmanship.
Completion - would have preferred card payment facilities available since I have no access to cheque books"
 
 
 
 
Team:
Jamie Neil Fiona
 
 
 


Review 13 Jan 2017
Recommended by customer in DG8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1) Repair leak on tap-found to be sheared - fitted new dual tap.
2) Carry out annual gas inspection.
 
Cost: £179

"No quote requested since they needed to see what was wrong first and then repair it.
I trust this firm to be fair with charges and never ask for quote as this delays repairs."
 
 
 
 
Team:
Da Hc Hirst
 
 
 


Review 22 Dec 2016
Recommended by customer in DG9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New shower & screen.
New ceiling with inset light.
New flooring.
Whole bathroom tiled.
New toilet roll holder fitted.
And shower tidy fitted.
 
Cost: £4577

"Very pleased with the work carried out and the standard of the work, also fill the staff who were very professional, especially the plumber who was polite, tidy, and had a good standard of work.
Thank you,"
 
 
 
 
 
 

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