R A Brown Heating Services Ltd

A7-A8 Abbey Farm Commercial Park, Southwell Road Horsham St. Faith
Norwich
Norfolk
NR10 3JU

Plumbing & Heating Engineers

Listed under:  Central Heating Engineers, Heat Pumps, Plumbers / Plumbing, Plumbing Specialists, Solar Thermal, Under Floor Heating
97% recommended   Rating R A Brown Heating Services Ltd 9.6/100
118 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 118 reviews since 2012
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" 1st class service"   more
 
" Excellent service. "   more
 
" Everything was carried out I.A.W service procedure. I did ask the engineers if they could alter the water pressure (hot tap) however this was not resolved."   more
 
" A seamless service from quotation to installation. Alan and Lutte were polite neat and tidy worked very hard and efficiently. I have no hesitation in recommending R A Brown in the future. "   more
 
 
About Us



Businesses
login to your control panel
to add your video or text here
     
Customer Reviews
Sort:        

» 6 5 4 3 2 1

Budget:  


Review 15 Oct 2020
Recommended by customer in NR12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service heating system.
 
Cost: £152

"1st class service"
 
 
 
 
Team:
Alan
 
 
 


Review 17 May 2019
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Air source heat pump annual service
 
Cost: £114

"Excellent service. "
 
 
 
 
Team:
Charlie Connor
 
 
 


Review 3 Apr 2019
Recommended by customer in NR13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service
 
Cost: £114
 
 
Team:
Luke
 
 
 


Review 1 Apr 2019
Recommended by customer in NR20
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service on air source heat pump.
 
Cost: £162

"Everything was carried out I.A.W service procedure. I did ask the engineers if they could alter the water pressure (hot tap) however this was not resolved."
 
 
 
 
Team:
Charlie Sam
 
 
 


Review 14 Jun 2018
Recommended by customer in NR19
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New boiler installation.
 
Cost: £2010

"A seamless service from quotation to installation. Alan and Lutte were polite neat and tidy worked very hard and efficiently. I have no hesitation in recommending R A Brown in the future.
"
 
 
 
 
Team:
Alan Luke
 
 
 


Review 20 Mar 2018
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service Gas boiler.
 
Cost: £84

"As usual polite, clean and very efficient. Turns up on time always.
Wouldn't go anywhere else."
 
 
 
 
Team:
Alan
 
 
 


Review 14 Mar 2018
Recommended by customer in NR34
 My Age: 50 - 59 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
System service.
Flush trough.
Ground source.
Add Brine.
 
Cost: £200
 
 
Team:
Luke Alex
 
 
 


Review 1 Dec 2017
Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Heat pump service.
 
Cost: £108

"Work conducted and completed to my complete satisfaction. Excellent workman."
 
 
 
 
Team:
Luke B Alex
 
 
 


Review 28 Nov 2017
Recommended by customer in NR4
 My Age: 60 - 69 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler service
 
Cost: £84

"Always a prompt, reliable service. "
 
 
 
 
Team:
Alan
 
 
 


Review 28 Nov 2017
Recommended by customer in NR35
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service heat pump
 
Cost: £210

"A very efficient service. "
 
 
 
 
Team:
Charlie Connor
 
 
 


Review 28 Nov 2017
Recommended by customer in NR13
 My Age: 70 + 
 I'm: Female 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler service.
 
Cost: £84

"We were pleased to see Alan, as he serviced our boiler several times. We missed him last year. "
 
 
 
 
Team:
Alan
 
 
 


Review 27 Oct 2017
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual service to domestic boiler / heating system.
 
Cost: £84

"Completely satisfied with service. A good inspection and efficient job. Very pleased with all aspects."
 
 
 
 
Team:
Scott
 
 
 


Review 15 Sep 2017
Recommended by customer in NR27
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 5/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service air source heat pump.
 

"The heat pump was serviced but I have no idea what was actually done seems expensive if all that was done was cleaning fitters! more detail would be useful."
 
 
 
 
Team:
Charlie Connor
 
 
   Business Reply:

Thank you for leaving us feedback. I can confirm our prices have stayed the same since your last service in 2016 and you paid the same price this year as you had last year.

The charge includes the cost of an air source heat pump service, which is 90 + VAT and the charge for us to attend a customer at your location, which is a charge of 40 + VAT. Therefore giving a total price of 130 +VAT.

The work included in an air source heat pump service is:

Check operation of heat pump and heating system.
Check and log alarm code errors from controller.
Check and record service logs and machine parameters.
Heating system filter, remove and clean.
Cold main filter, remove gauze and clean.
Check Domestic Hot water expansion vessel. Adjust if needed.
Check heating expansion vessel pressure. Adjust if needed.

The service is required to maintain manufacturer warranty conditions and this work needs to be carried out by a qualified engineer trained by the manufacturer. R A Brown engineers have completed this, which involves 3 days on a residential training course.

On a system that is well designed, installed correctly and well maintained then all of these operations can be carried out fairly quickly, it is only when problems arise that more time will be needed. We can assure you that your system has had the full manufacturers service completed to maintain its warranty conditions.

If you have any further queries, please do not hesitate to contact us.
 


Review 29 Aug 2017
Recommended by customer in NR4
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler service.
 
Cost: £84
 
 
Team:
Alan
 
 
 


Review 29 Aug 2017
Recommended by customer in BE2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to leak on concealed cistern.
 
Cost: £121

"Quick, efficient, pleasant, tidy."
 
 
 
 
Team:
Alan Luke C
 
 
 


Review 28 Jun 2017
Recommended by customer in NR13
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler service.
 
Cost: £84

"Prompt and efficient."
 
 
 
 
Team:
Alan
 
 
 


Review 3 May 2017
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler service.
 
Cost: £84
 
 
Team:
James
 
 
 


Review 23 Mar 2017
Recommended by customer in NR13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace pressure valve relief to underfloor heating boiler.
 

"As a director of Dyno - Rod employing 50 + engineers I know what a nightmare can be to get good men. James did all the right things (overshoes, fall ______of work etc ). Returned as stated, having diagnosed the problem, and got it sorted.
Thank you James. "
 
 
 
 
Team:
James
 
 
 


Review 13 Mar 2017
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler service and radiator bleed and look out replacing system radiator.
 
Cost: £84

"Excellent service as always very efficient and clean work."
 
 
 
 
Team:
James
 
 
 


Review 10 Mar 2017
Recommended by customer in NR2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler service.
 
Cost: £84

"James arrived on time and carried boiler service quietly and efficiently. He showed me how the magnet in the boiler attracts all the black stuff! He accepted my offer of a cup of tea and kitkat. "
 
 
 
 
Team:
James
 
 
 

Back to top

» 6 5 4 3 2 1