W H Heating Services ltd

31 Cranage Road
Norwich
Norfolk
NR1 2NE

Plumbing & Heating Engineers

Listed under:  Central Heating Engineers, Plumbers / Plumbing, Plumbing Specialists
100% recommended   Rating W H Heating Services ltd 9.8/100
10 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 10 reviews since 2015
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed
 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.8/10 Value Rating 9.8
The price represents value for money
 
 
 
Recent Reviews 
 
" Work done cleanly and expeditiously. Good workers. Quality work."   more
 
" First class service, very customer focused. Have used this firm for 3 years on 4 properties, always responded promptly to resolve issues. Polite, tidy and professional."   more
 
" A skilled and professional tradesmen, undertaking a particularly challenging task given ago and accessibility of the property and services."   more
 
" Fast and reliable. Polite and professional."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 89%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

clean 2
explained 2
happy 2
pleased 3
Polite 3
professional 3
service 2
skilled 2
tidy 3
accessibility 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Dec 2016
Recommended by customer in NR32
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Gas boiler installation and remove old oil boiler and cylinder. Labour cost and part materials. Boiler, flue parts, programme supplied by client.
 

"Work done cleanly and expeditiously. Good workers. Quality work."
 
 
 
 
Team:
Martin Shaun
 
 
 

Review 8 Jul 2016
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Boiler timer, boiler expansion tank replace, boiler service.
 

"First class service, very customer focused. Have used this firm for 3 years on 4 properties, always responded promptly to resolve issues. Polite, tidy and professional."
 
 
 
 
Team:
Shaun
 
 
 

Review 15 Dec 2015
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Refitting a rear water tank in loft area, including testing, also new pipework.
 

"A skilled and professional tradesmen, undertaking a particularly challenging task given ago and accessibility of the property and services."
 
 
 
 
Team:
Shaun H Martin I
 
 
 

Review 10 Dec 2015
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Boiler service.
 

"Fast and reliable. Polite and professional."
 
 
 
 
 
 

Review 4 Jun 2015
Recommended by customer in NR9
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace an old boiler, which had broken down, relocate fuse.
 

"Very pleased with the tradesman and all work done."
 
 
 
 
Team:
Martin
 
 
 

Review 14 Mar 2015
Recommended by customer in NR6
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Re-pipe Kitchen hot and cold pipe work cut off existing under the floor.
 

"The work which was done, was satisfactory and was pleased with the results."
 
 
 
 
Team:
Shaun Hartnell Martin Wicks
 
 
 

Review 14 Mar 2015
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Radiator removed, electric towel rail put in. Radiator disposed.
 

"Clean, tidy, no mess on time, job completed on time, very satisfied, cheerful and happy."
 
 
 
 
 
 

Review 14 Mar 2015
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Boiler change.
 

"Excellent skilled service, clean and tidy technicians, fully explained all they had done and all the heating controls. Very pleased would highly recommend."
 
 
 
 
Team:
Shaun Hartnell Martin Wicks
 
 
 

Review 14 Mar 2015
Recommended by customer in NR6
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Boiler change.
 

"Shaun & Martin were helpful and polite, and carried out work as they explained. Overall we very happy with their work."
 
 
 
 
Team:
Shaun Hartnell Martin Wicks
 
 
 

Review 13 Mar 2015
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Renew 2 radiators. Fit new Tru's.
 
 
 
Team:
Shaun Hartnell
 
 
 
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