I moved in November 2018 from a modern bungalow to a McCarthy & Stone flat. It has very high-spec fittings but the heating system belongs to the days of white meters: severely scalding water in the morning and lukewarm for the dinner dishes, and lots of kWh wasted. A slightly dripping tap and a damaged flush button inspired me to ask Kennedy to send an engineer to make the repairs and to review the prospects of installing a 12kW instantaneous water heater in place of the massive Pulsacoil. I had had very good experience of Kennedy’s in the bungalow so I didn’t go looking for anyone else. The plumber came next morning, fitted a superb flush unit and made a thorough study of the hot water situation, taking many photos, discussing them on the phone with the estimator and showing me all that would need to be considered if a 12kW unit was required. On 24 August John Hewitson phoned with an estimate for a 12kW heater which would satisfy all the requirements and clear all the problems. Three days later the electrician arrived to set up the wiring. I had expected that a joiner would need to come first to remove some shelves but the electrician removed them himself. The plumber came later with the new unit which they set up together then the electrician left and two helpers brought a trolley to take away the Pulsacoil, then the plumber with one helper spent the rest of the day removing the redundant pipework and connecting the heater, and the taps and shower, to the mains input. The plumber finished by taking photos of the floor which had been exposed by the removal of the Pulsacoil, for the joiner to lay a floor and wall boards to cover all the piping in that area then restoring the shelves in the new situation.

Kitchen upgrade: new worktops, hob, cooker/microwave. flooring etc. Units not renewed, one improved. Workmen completed in 4.5 days; Spectacular job done by Kennedy''s team. Will use them again if required.

Leaking water

Water leak. Found problem ordered part, in progress next week.

Extension including kitchen/diner and shower room, skylights, all fittings and fixtures.

Burst radiator replaced and dripping tap in bathroom fixed

Replace gravity water hot water and heating system with combi boiler and installing new radiator. Removing all old system flushing system and installing flue to roof clearing up work areas and testing system.

Check boiler and heating Check radiators, moving several as required Sort towel rails Remove Rayburn, kitchen units and flooring through 3 rooms Remove 1 coal fireplace, 1 gas fireplace, 1 woodburner Remove all rubbish

Fitting of new kitchen, including new oven.