Preserva-CSS Ltd

15a Handyside Street
Derby
Derbyshire
DE1 3BY

Problems affecting Buildings

Listed under:  Damp Proofing and Timber Treatment
0% recommended   Rating Preserva-CSS Ltd 6.8/100
1 reviews since 2022
 
Satisfaction Ratings
 
Overall Rating
 6.8 /10 Overall Rating 6.8/10
Based on 1 reviews since 2022
 
 
 
Quality 8/10 Quality Rating 8.0
The quality of the work was as expected and agreed
 
Tidy 10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy
 
Service 9/10 Service Rating 9.0
The team was friendly, helpful, considerate and professional
 
Value 0/10 Value Rating 0.0
The price represents value for money
 
 
 
Recent Reviews 
 
" I cannot fault the workmen I met or the work I saw completed. They were all helpful, friendly and accomodating. Everything seemed fine until an outbreak of wet-rot infested below ground level and th...."   more
 
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Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
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Reliable: 100%
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Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
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accomodating 1
believe 1
especially 1
existance 1
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These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
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Customer Reviews
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Review 8 Jun 2022
Not Recommended by customer in DA11
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 0/10
The price represents value for money
Show All
 
 
Customer Review
 
DPC throughout, rot on joists below ground level. Replastering throughout on ground floor level. Replacement timbers were to be ''treated''.

"I cannot fault the workmen I met or the work I saw completed. They were all helpful, friendly and accomodating. Everything seemed fine until an outbreak of wet-rot infested below ground level and through the masonery. I would have expected that 'treated wood' especially by a company which has been in existance for as long as Preserva CSS, would have protected against the infestation but my guarantee was null and void. I believe this to be a misrepresentation."
 
 
 
   Business Reply:
Dear David,

We have already tried to clarify this situation in great detail on other platforms and provided details for our industry trade association for you to obtain independent advice, but unfortunately you have again posted comments here which are inaccurate.

As you yourself have said in other reviews, the recent problem was not a recurrence of the Wet Rot we treated in 2019, but an outbreak of Dry Rot originating from next door, which obviously could not have been foreseen at the time of our original works.

Whilst we understand your frustration over this, as explained previously Dry Rot is a different problem requiring different treatment - most importantly the eradication of moisture sources which trigger/feed an attack. As such it is clearly stated in the T&C's all clients agree to prior to commencement of any works and on our warranty certificates that cover cannot be provided for a Dry Rot attack emanating from an adjoining building, as neither the homeowner nor ourselves have any control over the conditions within those properties.
 
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