Biocraft Ltd

109 School Road
Reading
Berkshire
RG31 5BH

Problems affecting Buildings

Listed under:  Damp Proofing and Timber Treatment, Flood Recovery, Underground Waterproofing
100% recommended   Rating 9.8/10
19 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 19 reviews since 2016
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Biocraft came and took out the old wet room and provided humidifiers to dry out bathroom. They put in a complete new wet room which looks very good. All the tradesmen we encountered were helpful a...."   more
 
" Workmen friendly, helpful, professional. Good standard of work throughout. Any queries dealt with promptly. Excellent service. "   more
 
" This is the most brilliant firm of happy and efficient workman lead by fantastic foremen and manager. Every member of this firm is hard working and great."   more
 
" Patient and Very helpful in considering where best of locate the unit and deciding to try this solution to our temp problem. No idea if it will resolve it yet but worth a try! Thank you."   more
 
About Us


Biocraft is a leading Specialist Damp Proofing, Ventilation, Timber Treatment & Basement Contractor covering Berkshire, Surrey, Hampshire & Oxfordshire
We offer a comprehensive range of specialist damp control services for residential & commercial properties including damp proofing, condensation control, basement conversions & waterproofing, water leak detection and flood/leak damage repair
Members of the Property Care Association (PCA), Federation of Master Builders (FMB), Basement Waterproofing Association (BWA), Constructionline and Trustmark approved
Our tradesmen are time served and qualified in their specific trade. Our staff have Construction Skill Certification Scheme (CSCS) cards and are fully trained on all aspects of Health and Safety and all relevant safe practices. Our staff are full time employees and vehicles are fully sign written. We carry £10 million and £5 million Employers and third party public liability insurance.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 92%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 90%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

bathroom 2
Berkshire 2
best 2
Biocraft 12
building 2
clean 2
courteous 4
damp 3
deserve 2
detection 2
drying 2
Excellent 2
finish 2
floor 2
friendly 2
good 4
great 3
group 2
hard 3
helpful 5
Highly 4
hot 2
informed 2
Jamie 2
kitchen 3
leak 2
leaving 2
like 5
outstanding 2
pat 2
people 2
pipe 2
pleased 2
polite 4
professional 6
proofing 2
property 3
punctual 3
quality 5
recommend 5
recommended 2
recommending 2
repaired 2
restoration 2
say 4
service 3
special 2
stage 2
Steve 2
survey 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 12 Jun 2019
Recommended by customer in RG5
 My Age: 60 - 69 
 I'm: Female 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Dismantling and refitting new wet room.

"Biocraft came and took out the old wet room and provided humidifiers to dry out bathroom. They put in a complete new wet room which looks very good. All the tradesmen we encountered were helpful and polite during the time they were in the house. I would recommend this company. They kept us informed of any time changes or delays."
 
 
 
 


Review 21 Mar 2019
Recommended by customer in RG4
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Renovation ground floor maisonette.
Re-wire, New rads - New kitchen
New bathroom - flooring
Decorate treat damp.
 
Cost: £19000

"Workmen friendly, helpful, professional. Good standard of work throughout.
Any queries dealt with promptly.
Excellent service. "
 
 
 
 
Team:
Brian Gay Pat James
 
 
 


Review 7 Mar 2019
Recommended by customer in SL6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Garage and carport conversion into an ensuite bedroom extension and garage
 
Cost: £87307

"This is the most brilliant firm of happy and efficient workman lead by fantastic foremen and manager. Every member of this firm is hard working and great."
 
 
 
 
Team:
Gary Pat James Steve Kris
 
 
 


Review 22 Nov 2018
Recommended by customer in OK2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fitting a flatmaster PIV unit.
 
Cost: £825

"Patient and Very helpful in considering where best of locate the unit and deciding to try this solution to our temp problem.
No idea if it will resolve it yet but worth a try!
Thank you."
 
 
 
 
Team:
Richard Kris
 
 
 


Review 3 Oct 2018
Recommended by customer in RG5
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Strip out and drying after leak in downstairs water pipe.
Pipe work rerun re plastering downstairs and landing.
Supply and fit floor tiles and vinyl flooring and fit new kitchen.
Kitchen plumbing
 

"Biocraft were very professional, kept us well informed at each stage, and did a very good job of the building works and kitchen refit. "
 
 
 
 
Team:
Gary Brian Mark Kris
 
 
 


Review 10 Sep 2018
Recommended by customer in RG7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Damp Proofing work in two rooms.
 
Cost: £3800

"All of the Biocraft team did an excellent job. They were clearly dedicated to provided a high quality service and their expertise and the quality of their work was very impressive. "
 
 
 
 
Team:
Steve Kris James
 
 
 


Review 10 Sep 2018
Recommended by customer in RG26
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Insecticidal timber treatment.
 
Cost: £498
 
 
Team:
James
 
 
 


Review 20 Aug 2018
Recommended by customer in RG41
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
- Wet rot floor repairs.
- French drain and air bricks.
- Supply and fit new kitchen.
 
Cost: £5440

"Fabulous job by a respectful group of guys. Many thanks for coming into my home and behaving like gentleman. "
 
 
 
 
Team:
Brian James Pat Jordan
 
 
 


Review 15 Aug 2018
Recommended by customer in RG1
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Basement flat damp proof house in Victorian terrace.
 

"Very professional level of work; neat; tidy, punctual and a good finish."
 
 
 
 
Team:
Steve Jamie Gary Jack
 
 
 


Review 24 Jun 2018
Recommended by customer in RG30
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Kitchen reconfiguration- units, walls, windows, electrics and flooring.
 
Cost: £19000

"This has been for the best building contractor/work experience we have ever had. At every stage of the project, advice, communications and delivery have been outstanding. A completely positive experience."
 
 
 
 
Team:
Steve Gary
 
 
 


Review 10 Apr 2018
Recommended by customer in RG31
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Biocraft came to carry out damp proofing works in my home.

"Their workmanship appears to be of the highest quality and their professionalism is undeniable. I would, and have, advocated Biocraft to others."
 
 
 
 


Review 7 Sep 2017
Recommended by customer in RG30

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remedial Works to Bathroom

"Biocraft arrived to do some remedial works to our bathroom, the group of lads who came to do the work were very punctual and very polite. They completed the work with great skill and commitment. I would happily recommend Biocraft to anyone. Great Job!"
 
 
 
 


Review 6 Sep 2017
Recommended by customer in RG30

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Biocraft came to do some remedial works to our bathroom, the group of lads who came to do the work were very punctual and very polite. They completed the work with great skill and commitment. I would happily recommend Biocraft to anyone.

"After getting a detailed report of the work needed doing to my property and the costs involved I decided to continue with Biocraft Ltd.
From start to finish the Biocraft team were very professional in there work and would highly recommend them."
 
 
 
 


Review 12 Jan 2017
Recommended by customer in RG29

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
damp proofing to lounge and bedroom walls.
 
Cost: £1200
 

"I found Biocraft to be prompt and professional. The quality of work, their staff’s attitude and the cleanliness of the area after they had finished was outstanding. I would most defiantly recommend Biocraft to others."
 
 
Team:
Mark, Kris and Gary
 
 
 


Review 25 Feb 2016
Recommended by customer in RG1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Damp proof survey

"Unable to identify a damp issue in my basement flat, I called on Biocraft Ltd. They provided a punctual, professional service and sent a surveyor who was friendly, straightforward and knowledgeable, and who came up with solutions to problems. It was all explained in straightforward terms without jargon. This is a company I would highly recommend."
 
 
 
 


Review 16 Feb 2016
Recommended by customer in rg2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Leak detection and leak restoration works

"Biocraft carried out a water leak detection survey in my kitchen and utility room in Berkshire. They found and repaired the leak in a hot water pipe in the floor and then carried out all the drying and restoration works. I would like to say how pleased I am with the quality of the work undertaken and have always found their staff to be courteous and helpful. I would have no hesitation in recommending Biocraft to other people."
 
 
 
 


Review 16 Feb 2016
Recommended by customer in rg2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Leak detection and leak restoration works

"Biocraft carried out a water leak detection survey in my kitchen and utility room in Berkshire. They found and repaired the leak in a hot water pipe in the floor and then carried out all the drying and restoration works. I would like to say how pleased I am with the quality of the work undertaken and have always found their staff to be courteous and helpful. I would have no hesitation in recommending Biocraft to other people."
 
 
 
 


Review 12 Feb 2016
Recommended by customer in RG29
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Thermal lining and damp proofing

"I would like to thank Biocraft and their team for the damp proofing work carried out at my property. The whole team were very courteous, hard working and polite. I would like to say a special thank you to Steve and Jamie for leaving everything so clean and tidy. They both deserve a pat on the back!, Highly recommended"
 
 
 
 


Review 12 Feb 2016
Recommended by customer in RG2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Thermal lining and damp proofing

"I would like to thank Biocraft and their team for the damp proofing work carried out at my property. The whole team were very courteous, hard working and polite. I would like to say a special thank you to Steve and Jamie for leaving everything so clean and tidy. They both deserve a pat on the back!, Highly recommended"
 
 
 
 

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