Absolute Home Solutions Ltd

1 The Street, Old Costessey
Norwich
Norfolk
NR8 5DB

Property Maintenance

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Bedrooms / Bedroom Fitters, Carpenters & Joiners / Carpentry & Joinery, Decking, Domestic Appliance Supply, Floors / Flooring, Kitchens / Kitchen Fitters / Kitchen Installers, Plumbers / Plumbing, Property Maintenance, Tilers / Tiling / Grouting, Wetrooms / Wetroom Installation
100% recommended   Rating Absolute Home Solutions Ltd 9.9/100
298 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 298 reviews since 2012
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed
 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.8/10 Value Rating 9.8
The price represents value for money
 
 
 
Recent Reviews 
 
" Matt impressed us with his professionalism when he came to give us a quotation for fitting a new bathroom. Once we had accepted the quote, Matt and Nigel were able to start the job within a few weeks...."   more
 
" More fabulous work done for us by Matt and Nigel … they are arrived in that awful heat wave in July to replace fencing and lay decking for the new shed . Terrible heat to work in but they did it We...."   more
 
" Remove existing water damaged unit, machine supplied again panelling, install around windows and on wall behind unit. Replace with part and install new unit around pipe unit. Install new window board...."   more
 
" Matt and Nigel returned to build our cupboards in our upstairs shower room that they had installed earlier this year. We were just so delighted with their workmanship. The cupboards have finished off ...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 96%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 94%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 88%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 8
advice 13
agreed 11
AHS 44
arrived 7
attention 18
bathroom 19
brilliant 7
class 10
clean 15
Considerate 13
definitely 29
delighted 20
detail 19
excellent 88
extremely 19
finished 16
fitted 12
friendly 44
friends 14
good 36
great 21
happy 28
hard 23
helpful 43
highly 32
informed 12
installation 13
kitchen 36
Matt 92
Nigel 97
pleased 46
pleasure 14
polite 14
problems 13
professional 54
quality 34
Really 19
recommend 77
recommended 14
recommending 14
reliable 16
service 32
solutions 13
standard 55
team 14
Thank 19
tidy 35
working 14
workmanship 34
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 29 Nov 2022
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Bathroom and leak repairs.
Remove existing bathroom suite, take down tiled false wall. Install new levelled batten wall with moisture plaster board. Install both with shower pipe work/bath pipe work. Tile walls, install flooring, install bath panel, wc, basin unit/basin. Skirting around room plus various jobs.
 

"Matt impressed us with his professionalism when he came to give us a quotation for fitting a new bathroom.
Once we had accepted the quote, Matt and Nigel were able to start the job within a few weeks. They did an excellent job, tackling the work in a friendly, professional manner and asking us what we wanted when decisions were needed. All in all, we were very happy with the quality of the work. "
 
 
 
 
Team:
Matt Staddon Nigel Gray
 
 
 

Review 30 Aug 2022
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Remove old fencing , gate and old shed , front path tiles . Erect new fencing and gate . Laid decking for new shed to be up by home owner . Concrete path in readiness for new tiles on front path .. Lay new tiles on front path … Take away all old fencing etc .

"More fabulous work done for us by Matt and Nigel … they are arrived in that awful heat wave in July to replace fencing and lay decking for the new shed . Terrible heat to work in but they did it We were thrilled with the finished look of the fencing , gate and the new front path done by Nigel. Lots of compliments on his work on the path .
No hesitation in recommending Matt and Nigel time and time again … They love their tea , coffee and lollies in the heat too … Oh not forgetting a bacon roll !"
 
 
Team:
Matt and Nigel
 
 
 

Review 1 Aug 2022
Recommended by customer in NR1
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 5/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Remove existing water damaged unit, machine supplied again panelling, install around windows and on wall behind unit. Replace with part and install new unit around pipe unit.
Install new window board
Labour 1.75 MD and materials.
 

"Remove existing water damaged unit, machine supplied again panelling, install around windows and on wall behind unit. Replace with part and install new unit around pipe unit.
Install new window board
Labour 1.75 MD and materials."
 
 
 
 
Team:
Matt Nigel
 
 
 

Review 25 Jul 2022
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Machine IKEA flat pack units to smaller depth x 4, install 4 unit run with filler panels and worktop. Supply worktop, fillers, and knobs.
1.5 MD labour/materials
 

"Matt and Nigel returned to build our cupboards in our upstairs shower room that they had installed earlier this year. We were just so delighted with their workmanship. The cupboards have finished off our shower room a treat. We have them here now as I write replacing fences and gate in the heat wave not sure how they are coping!
They work very hard."
 
 
 
 
Team:
Nigel Gray Mtt Stadddon
 
 
 

Review 11 Jul 2022
Recommended by customer in NR23
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Refurbish bathroom, customer supplied both to shower tray, retile room. New towel rail and shower. Carryout several smaller jobs in customer home
12MD labour/materials
Zone 2
 

"Excellent service again. I am really pleased with everything. I would recommend Matt and Nigel to anyone who wants a really good job done - and who would tidily and respectfully in your home. Thank you."
 
 
 
 
Team:
Matt Nigel
 
 
 

Review 25 May 2022
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Bathroom.
Remove existing bathroom sink, under board ceiling, dryline two walls. Takedown block wall and re-build stud wall, replace floor boards with 18 mm sheet ply. Move radiator, wall hung basin, digital shower with ceiling rose riser/rain fall. Level wall tiles and vinyl flooring, skirtings and architraves, decorate walls and ceiling.
Labour 18.1 man-days/installation materials.
 

"Were very pleased with the work that AHS have completed for us. We now have a beautifully installed and decorated bathroom.
Matt and Nigel are both very professional and courteous and left their working area very tidy every day.
We will be using AHS again for future work and are happy to recommend them to others."
 
 
 
 
Team:
Matt Nigel
 
 
 

Review 21 May 2022
Recommended by customer in WR14
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Bathroom installation.
Customer supplied bathroom, consisting of replacing water damaged walls, replace with again panel prior to tiling. Taking waster pipework under floor bands, moving radiator supplies, wall tiles. Over buried floors prior to laying flooring, Clean up and re use good of unity sanatory ware Labour 16.5 Mandays and materials completed.
 

"Matt and Nigel of AHS are our "go to" team for domestic plumbing and renovations of our property.
They have done between 6 and 10 jobs for us and recent years.
They are craftsmen, very tidy, very honest and fairly priced. "
 
 
 
 
Team:
Luke Steve
 
 
 

Review 25 Apr 2022
Recommended by customer in NR5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Isolate water, drain down H and C supplies remove wall mounted both tap, tile wall behind pre standing both and above basin using rapid set adhesive. Return to ground tiles later the same day.
1/2 man day and installation materials.
 

"I've used Matt and Nigel on several occasions and have recommended them to lots of friends and acquaintances, all of whom have said they've done a brilliant job. They were incredibly hard, are really flexible and patient and good humoured!
All-round brilliant team."
 
 
 
 
Team:
Nigel Gray
 
 
 

Review 19 Apr 2022
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Second stage of bedroom to bathroom comparison.
Install deigned bathroom with pipe work alteration electrical supplies and alterations. All to custom design.

labour 11.25 MD/installation materials supply of suite
 

"We were very pleased to have found AHS Ltd via T.T. Matt spent a lot of time with us going over what we wanted in our shower room. He came up with ideas and solutions for insulating the room and even corrected the water pressure in our kitchen tap! Matt - Nigel made the whole process stress free. We were thrilled with their workmanship throughout. They arrived on time each day and worked very hard on some pretty hard tasks. Especially during the pre-installation work. Matt and Nigel are coming back to do some more work for us later this year and we will have the tea and coffee ready for them."
 
 
 
 
Team:
Matt Staddon Nigel Gray
 
 
 

Review 19 Apr 2022
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Bathroom
Rip out old suite, wall tiles, and floorboards. Alter pipework and lay ply down. Under board ceiling and dry line cracked wall. Install bath, tile walls and floor install bath panel. Install towel warmer, toilet and basin in finished walls.
Labour 15.5 md/Materials/Suite
 

"This is the second time we have used Matt and Nigel and would not hesitate to recommend them. They are completely trustworthy with a high standard of workmanship and attention to detail. The tiling in our new bathroom is immaculate - well thought through and very neat. We are so pleased with the finished result. Matt and Nigel are friendly, helpful and punctual. They could not complete the whole project at once due to delays with deliveries but returned promptly to finish off the work tidily & efficiently. Highly recommended. "
 
 
 
 
Team:
Nigel Gray Matt Staddon
 
 
 

Review 8 Apr 2022
Recommended by customer in NR15
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fitting of full Wren shaker kitchen including drawers, wall and base units, integrated bins and appliances Installation of customers own integrated dishwasher Electrical work to install spotlights in the ceiling Cut, fit and oiled oak worktops and upstands supplied by customer Removal and moving of electrics/plug sockets Installation of customers own sink and tap Plumbing to install sink/washing machine/dishwasher Supplied plasterboard and cut to fit over pipe work - new copper pipes fitted and joined to existing pipework Installation of extractor hood and ducting vent Sealing of kitchen window and fitting of new window sill Installation of customers own blind

"Matt and Nigel fitted our new kitchen over 7 days and were faultless. They were tidy, approachable and welcoming, provided excellent communication and were always punctual. They have provided high quality work with attention to detail.

They made the whole experience very enjoyable and have done an incredible job. I cannot recommend them enough and hope they know how much of a positive change they have made to our home. They get stunning reviews and it’s no doubt why! Thank you so much guys!"
 
 
Team:
Matt Staddon and Nigel Gray
 
 
 

Review 4 Apr 2022
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Supply and install bathroom to customers design. Replace and level chipboard moisture resistant flooring, over board walls, under board walls and finish with decoration, replace hallway radiator.
labour 19.25 man-days/materials
 

"Matt and Nigel worked hard to overcome any problems they uncovered during the process of installing our bathroom. They are reliable and work to a high standard."
 
 
 
 
Team:
Matt Staddon Nigel Gray
 
 
 

Review 14 Mar 2022
Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Install bathroom as designed, including removal of all old suite, wall tiles, flooring under board ceiling, dry line walls panel walls in wet areas, install new suite as design after heating with new towel heater, install flooring, wall and base units decorate in between operations.
Labour 12 Mondays/All materials supplied completed 15/2/22
 

"Nigel and Matt were very professional and friendly. Considerate to us and our daughters (who has special needs) We could trust them to be in our home whole out at work etc. Always got a lot of work done weather we were there or not. Worked very hard, answered any questions we had. Ensured that all the work (even the stuff you don't see) was completed to an exceptional standard we could not be more pleased with the lovely job they have done for us 10/10"
 
 
 
 
Team:
Nigel Gray Matt Staddon
 
 
 

Review 11 Feb 2022
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Install water heater next to sink unit, alter plumbing as required with bypass system to be feed by boiler if required. Install new stop cock in basin. Temp remove cloakroom suite, hack up floor tiles, install supplied floor tiles refit suite after grouting. Check floor boards in house and fix down.
labour 3 MD and materials
 

"The standard of work was excellent. Just what we asked for.
Throughout Matt and Nigel were polite, efficient, and helpful. They carried out a couple of additional jobs with no fuss. I would thoroughly recommend them and will use them again if needed."
 
 
 
 
Team:
Matt Staddon Nigel Gray
 
 
 

Review 10 Jan 2022
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Carry out bathroom installation to customers design and requirements.
16.5 days labour, some suite and installation materials.
 

"Matt and Nigel have done several previous jobs for us. This shower-room installation was done to a high standard.
We were very pleased that they were clean and tidy.
We will not hesitate to use their skills again we trust them.
"
 
 
 
 
Team:
Nigel Gray Matt Staddon
 
 
 

Review 26 Dec 2021
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Remove and replace fitted integrated dishwasher, customer supplied all works required in installing new dishwasher.
1st hour on-site
1 1/2 hrs after 1st hour and materials
 

"A difficult job that had been turned down by three tradesmen even the original fitter company.
Done at short notice.
AHS was recommended by family who had sed them on many occasions."
 
 
 
 
Team:
Matt Staddon
 
 
 

Review 14 Dec 2021
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Install customer-supplied flooring in T-shaped hallway with and door openings.
Labour 1MD + 3hrs next day/installation tools/materials
 

"Nigel did a fantastic job, we are very happy with it. We will definitely be using this company again."
 
 
 
 
Team:
Nigel Gray
 
 
 

Review 11 Jul 2021
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I had a complete new Kitchen including walls doors flooring all the electrics and new radiator and pipe works.I then had a new utility room with all fitted cupboards they also moved the washing machine and tumble dryer into a large cupboard and did all of the pipe works and electrics as well as this I also had a cloakroom built with a basin unit and toilet these rooms also had flooring and lighting.I also had flooring and a light out in the hallway.I also had all of the rooms decorated.

"I really cannot speak highly enough about how the work was done and how kind and considerate the men were.I am an older lady who is very wary of people but they were absolutely brilliant.They went above and beyond my expectations I would definitely recommend people to use them.Hopefully I will be having more work done by them."
 
 
Team:
Matt and Nigel
 
 
 

Review 24 May 2021
Recommended by customer in NR28
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Bathroom re tile along with reposition shower mix removal of WC/Basin, install new taps and waste on basin and internal parts on toilet cistern refit both and level.
6.75 Mondays/installation materials
Completed 23/4/21
 
 
 
Team:
Nigel Gray Matt Staddon
 
 
 

Review 20 May 2021
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Drain down heating system, install new radiator valves on two radiators in conservatory. Add inhibitory refill system bleed and test temp remove. W/C and basin in ensuite, install flooring and reinstall W/C and basin.
75 Mon Days/rad valves and inhibitor
Completed 23/4/21
 

"Matt and Nigel have done a fair bit of work for us. They are friendly, trustworthy, tidy and reliable. Would have no hesitation in asking them to undertake further work in our home."
 
 
 
 
Team:
Matt Staddon Nigel Gray
 
 
 
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