County Property Services (Norfolk) Ltd

Unit 2 Basey Road, Rackheath Industrial Estate
Norwich

NR13 6PZ

Property Maintenance

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Boiler Servicing and Repairs, Builders - Extensions, Central Heating Engineers, Drain Cleaning & Unblocking, Electrical Installation Condition Report EICR, Electricians, Floors / Flooring, Gardeners / Gardening / Garden Maintenance, Gas Engineers, Gas Safety Checks for Landlords, Kitchens / Kitchen Fitters / Kitchen Installers, Landscapers / Landscaping, Locksmiths, Plumbers / Plumbing, Property Maintenance, Roofers / Roofing, Windows / Window Fitters
100% recommended   Rating 9.9/10
25 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 25 reviews since 2017
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.9/10 Value Rating 9.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I canít praise this company enough. They completed a bathroom refurbishment for me earlier this year and I was so delighted I went straight back to them to do everything else in the property. This is...."   more
 
" County Property Services have carried out various repairs and general property work on our house over the last few years. We have always found them to be reliable, friendly snd courteous and have neve...."   more
 
" We employed CPS to undertake a remodel of our previous kitchen, utility and dining rooms. These were all knocked through into a single space, with the back door being removed and filled in, new patio ...."   more
 
" We can't praise the team enough. The quality of work and level of customer service really is second to none; excellent attention to detail and high standard of work, tidy, clean, courteous and knowle...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 92%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 92%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 2
achieve 2
agreed 2
brilliant 2
certainly 3
clean 6
cleared 3
communication 2
county 9
courteous 3
CPS 2
definitely 4
delighted 3
efficiently 2
extremely 3
fantastic 4
finished 4
friendly 5
future 2
good 3
great 5
guys 3
happy 3
highly 8
holiday 2
look 2
managed 2
outcome 2
patio 2
pleased 5
polite 2
praise 2
professional 6
prompt 2
property 14
quickly 3
quotation 3
quoted 2
recommend 13
recommending 2
reliable 3
repairs 2
requirements 2
service 4
services 10
standard 9
team 4
thank 3
tidy 3
Trevor 5
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Jul 2019
Recommended by customer in EN5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To create an en suite in master bedroom, including plumbing and electrical works. Decorating 3 bedrooms, including electrics. Providing additional radiator in lounge, and plaster skim the ceiling. Building cupboards in the hall to house a fridge and decorations to both hall and lounge.
 
Cost: £12900
 

"I canít praise this company enough. They completed a bathroom refurbishment for me earlier this year and I was so delighted I went straight back to them to do everything else in the property. This is a holiday home and the works have been done in stages. I wasnít usually there while the work was being done, but they always did over and above whatever Iíd asked for. They always listened to what I wanted, and advised on the best way to achieve it. They had to run waste pipes under the patio for about 30 metres, but you would never know it had been disturbed, it was put back so well. They always cleared up afterwards and everywhere was left immaculate. They also provided all the carpets and laid them as each room was finished.
They are a highly professional company, friendly and approachable. Iím already thinking of other works I would like them to do and have been recommending them to all the neighbors. I only wish they worked in my home county of Hertfordshire, I would be able to employ them for many months!"
 
 
Team:
Trevor and his team, also Mel and Dawn in the office
 
 
 


Review 10 Jul 2019
Recommended by customer in NR2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Property maintenace and general maintenance

"County Property Services have carried out various repairs and general property work on our house over the last few years. We have always found them to be reliable, friendly snd courteous and have never exceded the quotation given. We are fully satisfied with their work, trust their staff, and would recommend them without reservation. They are reliable and our first port of call."
 
 
 
 


Review 8 Jul 2019
Recommended by customer in NR7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Demolition of old kitchen, utility and dining room. Above made into one usable space. Back door removed, and space bricked up. New patio doors supplied and installed. All new plasterboard walls and ceilings. New spotlights fitted throughout. New Wren kitchen installed with all appliances - including all plumbing, under unit lighting, electrical work etc. New flooring laid throughout this space plus hallway, office and downstairs cloakroom. New suite, lighting etc installed in downstairs cloakroom. Painted throughout.
 
Cost: £21000
 

"We employed CPS to undertake a remodel of our previous kitchen, utility and dining rooms. These were all knocked through into a single space, with the back door being removed and filled in, new patio doors put in place, new walls, ceilings (with lights) and fitted a new kitchen supplied by Wren. Plus they layed new flooring throughout the hallway, office, downstairs toilet and the new kitchen diner as well as putting a new suite in the downstairs loo.

We then challenged CPS and their team to do this in two weeks whilst we went on honeymoon for a fortnight! On our return we can only say we were absolutely astounded by what they had managed to achieve - all the works had been carried out to an extremely high standard, and all done without the need to interrupt us whilst we were away. The house was also left lovely and clean in those rooms affected.

We couldn't be happier with the results and I would certainly not hesitate to recommend County Property Services to anyone that thinks of using them. Very highly rated."
 
 
Team:
Trevor and Melanie Armstrong
 
 
 


Review 13 May 2019
Recommended by customer in NR14
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete bathroom refurbishment including stud wall work. Painted kitchen and lobby. Fitted new kitchen tap and worktop bench for tumble dryer.
 
Cost: £10800
 

"We can't praise the team enough. The quality of work and level of customer service really is second to none; excellent attention to detail and high standard of work, tidy, clean, courteous and knowledgeable. No job was too big or too small. We're thrilled with the outcome and it was worth every penny. Will definitely be recommending to others and using the company again when work to other areas of the home is required. A very slick, professional and highly skilled company with fantastic communication skills to boot."
 
 
Team:
Trevor and team as well as Mel in the office.
 
 
 


Review 29 Apr 2019
Recommended by customer in NR6
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Set of built-in, floor-to-ceiling shelves - making, installing and painting.
 
Cost: £1176
 

"We were very pleased with the work that the two members of staff carried out at our house. After I'd agreed the quotation, they made a preliminary visit to check the measurements and requirements, and completed the work to a very high standard in less than two days. They were tidy and left no mess at the end of the job, which was brilliant! I'm very happy to recommend the company's services."
 
 
Team:
Tony and Toby
 
 
 


Review 14 Apr 2019
Recommended by customer in NR7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of various double glazed sealed units in my father''s property that is currently let.
 
Cost: £456
 

"County Property Services Ltd have been carrying out necessary maintenance and repairs to my father's property for a number of years while it is currently let, their service has always been very reasonable in terms of cost/workmanship and prompt and I am happy to continue using their services."
 
 
Team:
Not known
 
 
 


Review 12 Mar 2019
Recommended by customer in EN5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A complete refurbishment of a very old and dated bathroom. This included all removing a wall, bricking up a doorway, new electrics, re-siting pipework for sanitary ware and heating, plastering, plumbing, flooring,decorating, tiling, fixing furniture, and fittings. Plus removal of all rubbish.
 
Cost: £7400
 

"I cannot commend this company highly enough. I originally thought the price quoted was a bit on the high side, but on completion I am absolutely delighted with the finished result.. The standard of work was faultless and everything was left clean and shining as a new pin. Iíve always had clearing up to do after builders, but these guys were brilliant.
This is a holiday home for me, so I was not on site during the work, but I was kept up to date on the progress, and it was all done without any fuss or hassle. Itís been the most Ďstress freeí refit Iíve ever known!
Iíve already asked them to quote for another job, and would recommend them to anyone.
Well done guys!"
 
 
Team:
Trevor and Chris
 
 
 


Review 4 May 2018
Recommended by customer in NR16
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced chimney pot and fitted cowl. Re pointed to rectify internal leaks.
 
Cost: £342

"Very pleased with the work. Chris and Trevor also replaced 5 damaged roof tiles.
Chris and Trevor were very courteous and professional and a pleasure to have working for us.
We will be using county property services again and would definitely recommend them to family and friends. "
 
 
 
 
Team:
Chris Trevor
 
 
 


Review 23 Apr 2018
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 7/10
There was little disruption and the site was left clear and tidy
Service 7/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To replace a broken reinforced glass skylight (app, 6 ft x 4 ft) on a steeply sloping roof.
 
Cost: £624

"The damage occurred during, very cold weather with heavy snow and ice which left the glass in a dangerous position.
CPS - County Property Services, dealt with this tricky problem and responded quickly when the glass supplied has found to be the wrong size."
 
 
 
 
 
 


Review 16 Apr 2018
Recommended by customer in NR12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clearing and cleaning guttering
Exterior and interior decoration.
Miscellaneous repairs.
New heating timer.
New kitchen Hob.
New smoke alarms.
Bathroom renovation.
Replace carpets.
 
Cost: £4086

"I highly recommend County Property Services.
I recently purchased a property that required a complete overhaul.
The team is multi skilled so there wasn't any job that they couldn't do.
The work was of an exceptionally high standard, completed in good time and reasonably priced.
Trevor and his guys are very professional and extremely easy to work with.
They go the extra mile to ensure that the whole property look great."
 
 
 
 
 
 


Review 8 Jan 2018
Recommended by customer in NR5
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full kitchen fit out and bedroom and new en-suite involved.
Removing and disposing existing kitchen and utility room.
Changing entrance to new garden and installing new UPVC windows and doors. Installing new en-suite shower room in old utility, installing new kitchen, flooring, LED sport lights, boiler, cooker, upholstery and decorating. Removing old bathroom suite, installing brand new suite and decorating. Re-carpentry stairs handing.
 
Cost: £22685

"Fantastic serve and workmanship completed and great standard and within a very quick turnaround for the work required (approx 10 days).
House was kept clean and tidy and Trevor was very helpful throughout the whole process and achieved all of our requirements.
All communication was via phone and email and the completed job was outstanding.
Would definitely recommend and use for future projects."
 
 
 
 
Team:
Trevor Armstrong
 
 
 


Review 1 Dec 2017
Recommended by customer in NR2
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installing a dishwasher including new plumbing. Extending work top and tiling over dishwasher.
 
Cost: £340

"Work completed quickly, efficiently and to a high standard. Very pleased with outcome. "
 
 
 
 
 
 


Review 1 Nov 2017
Recommended by customer in IP6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clearing guttering, replacing seals, corner section, etc.
 
Cost: £145

"This work was carried out on a rental property that we own we were impressed by their reliability, efficiency and the way they dealt with the tenants. We will certainly use them again and would not hesitate to recommend them to others. "
 
 
 
 
 
 


Review 30 Oct 2017
Recommended by customer in NR6
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Trevor changed a bathroom light fixing to and bedroom light fixing.
 
Cost: £100

"Trevor done a wonderful job. He was punctual, friendly and professional. He managed to fit us in quickly and I would highly recommend him. Thank you."
 
 
 
 
Team:
Trevor
 
 
 


Review 27 Oct 2017
Recommended by customer in NR6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to immersion heater.
 
Cost: £85

"I would highly recommend County property services. Great service, honest and reliable. Thank you again! "
 
 
 
 
 
 


Review 28 Sep 2017
Recommended by customer in NR2
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair and re-tiling in bathroom, papering and painting in lounge and small bedroom, cleaning, guttering and painting to exterior of property.
 
Cost: £1440

"Friendly, efficient and reliable. Very pleased with the work which was carried out within timescale as agreed and within quotation. Will certainly use this company again and would recommend to anyone else. "
 
 
 
 
 
 


Review 22 Sep 2017
Recommended by customer in NR12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bathroom re-fitted and decorated.
 
Cost: £3800

"We haven't inspected the work ourselves but have spoken to our tenant. He said it was a first class job, they worked hard and cleared up afterwards. We trusted his judgement!
"
 
 
 
 
 
 


Review 21 Sep 2017
Recommended by customer in NR6
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Conversion of conservatory to a livable space.
 
Cost: £4880

"Fantastic work and very great finish to the work."
 
 
 
 
 
 


Review 21 Sep 2017
Recommended by customer in NR6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Conversion of our conservatory into a more permanent livable space.
 
Cost: £4880

"Fantastic work and professionalism throughout. Perfectionist with great results. More than pleased. "
 
 
 
 
 
 


Review 15 Sep 2017
Recommended by customer in NR11
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New tilling in bathroom. Old ones taken down and new tapes and shower.
 
Cost: £600

"The work was completed to a very high standard and the finishing look is of a top spec. very polite, prompt service and they did what they said they were going to do. Will be using for future work."
 
 
 
 
 
 

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