Property 1st (Maintenance) Ltd

19 Roundtree Close
Norwich
Norfolk
NR7 8SX

Property Maintenance

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Brickwork repairs / Repointing, Builders - Renovations, Carpenters & Joiners / Carpentry & Joinery, Chimney Repairs & Rebuilds, Cladding, Commercial Property Maintenance, Doors, Electricians, Exterior Rendering, Fascias, Bargeboards & Soffits, Fencing Contractors, Garage Conversions, Groundworks, Gutter Cleaners / Gutter Cleaning, Gutter repairs, Gutter replacement, Gutters / Guttering, Handrails / Grabrails, Kitchens / Kitchen Fitters / Kitchen Installers, Painter - Exterior, Painters & Decorators / Painting & Decorating, Paths Patios & Paving, Plasterers / Plastering / Renderers / Rendering, Plumbers / Plumbing, Property Improvements, Property Maintenance, Property Restoration, Radiators, Roofers / Roofing, Tiled Roof repairs, Wetrooms / Wetroom Installation
99% recommended   Rating Property 1st (Maintenance) Ltd 9.4/100
136 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
 9.4 /10 Overall Rating 9.4/10
Based on 136 reviews since 2012
 
 
 
Quality 9.4/10 Quality Rating 9.4
The quality of the work was as expected and agreed
 
Tidy 9.5/10 Tidy Rating 9.5
There was little disruption and the site was left clear and tidy
 
Service 9.6/10 Service Rating 9.6
The team was friendly, helpful, considerate and professional
 
Value 8.9/10 Value Rating 8.9
The price represents value for money
 
 
 
Recent Reviews 
 
" Property 1st did a very professional job, which was actually better than I had anticipated. They were punctual and professional and completed it in the expected time and their communication was good....."   more
 
" An excellent, standard of works, by professional team."   more
 
" All work carried out efficiently. please with results. Paul was personable and answered any questions we had."   more
 
" Excellent work."   more
 
About Us

Is your home in need of refurbishment, redecoration or repair? Our experienced team of tradesmen provide a complete maintenance and repair service. We also offer a no-obligation quote for any works required. Some recent customers say: I keep realising that I haven't yet confirmed our delight in the work you and your colleagues did for our bathroom & cloakroom in the autumn. Please pass on our thanks to your staff- (February 2015): Roofer very pleasant and polite and friendly, the same with the scaffolders, roof no longer leaks when it rains - (February 2015): Had a slight problem with a small "drip". Was fixed promptly. Very friendly and explained everything to me. I am happy in the knowledge that I can always phone if I have a problem - (January 2015): Workmen were polite and friendly and worked well - (January 2015).Visit our website for our services and more customer testimonials.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 94%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 97%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 86%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 76%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 4
answered 3
bathroom 3
better 3
builders 3
certainly 3
clean 8
cleaned 6
clear 3
considerate 5
contact 3
courteous 3
customer 3
definitely 4
delays 3
didn’t 3
difficult 3
door 4
Easy 4
efficient 11
efficiently 6
excellent 17
expected 3
explained 9
fault 3
Fee 3
finish 6
friendly 25
future 5
good 21
happy 19
hard 6
having 7
helpful 15
informed 6
pleasant 8
pleased 10
polite 17
Problems 8
professional 29
Property 19
quickly 8
quote 13
recommend 9
satisfied 6
service 12
standard 9
team 12
tidy 11
workmen 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 1 Nov 2022
Recommended by customer in NR6
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Following a recent incident in which a car accidentally scraped the corner of my house, several bricks needed replacing. This required the temporary installation of a short acro prop and strong boy to be installed above the bricks which needed replacing, the removal of the damaged bricks and the installation of the new bricks (not quite 20) and mortar, before the removal of the temporary support, just over a week later.

"Property 1st did a very professional job, which was actually better than I had anticipated. They were punctual and professional and completed it in the expected time and their communication was good. I would certainly recommend them."
 
 
Team:
Nick and Neil
 
 
 

Review 2 Sep 2022
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Refurb of bathroom/kitchen
 

"An excellent, standard of works, by professional team."
 
 
 
 
Team:
Nick Sean
 
 
 

Review 27 Jul 2022
Recommended by customer in NR11
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Prepare and paint high-level Gable decoration, barge boards, and soffit boards front and back. Also cladding to front.
 

"All work carried out efficiently.
please with results.
Paul was personable and answered any questions we had."
 
 
 
 
Team:
Paul Nick
 
 
 

Review 14 Jul 2022
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Bathroom improvements
 

"Excellent work."
 
 
 
 
Team:
Paul Sean Nick
 
 
 

Review 27 May 2022
Recommended by customer in NR23
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Gutter/fascia damage. Attended above property to repair damaged gutter to back of house. Two men attended to provide safe working access. Re installed dropped fascia. Left work areas clean and tidy on completion of works.

"We noticed our gutter had come away from the wall and was hanging loosely late on a Thursday night and spoke to Nick who agreed to send people out as soon as the weather conditions were suitable for it to be repaired. This was all done and getting it fixed quickly was a big weight off the mind. Always very happy with the service we have from Property 1st, having experienced some other less professional service recently from another maintenance company that our neighbours employed it's very much a relief to know Property 1st will come and do the work properly and reliably."
 
 
 
 

Review 18 May 2022
Recommended by customer in NR6
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Relaying wobbly patio slabs, digging out shrub roots that have lifted some slabs. Securing TV cables to the outside wall, filling a hole left by an overflow pipe and patching a mortar front verge area.

"I waited 3 months from my first request to the job getting done. Nick had explained that they were busy and although it was a long wait, I appreciate that a good firm is going to be very busy. So a good sign.
Neil worked hard, kept me informed on the changes necessary and left the area clean and tidy.
I would recommend this firm with confidence"
 
 
Team:
Nick and Neil
 
 
 

Review 17 May 2022
Recommended by customer in M
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Chimney repointing, new toilet and seals round bath and basin, brick pier repaired, replacement bathroom window and painting garden cabin.

"The whole team were very professional and efficient, the work was of a very high standard, the guys were all polite and pleasant to have around.
Very pleased with the job altogether."
 
 
Team:
Nick and his team.
 
 
   Business Reply:
Thank you for your review, pleasure working for you.
 

Review 28 Mar 2022
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacing damaged water tanks in the loft.
Two Valves were fitted to isolate water to the tanks in case any future problems arise - an excellent idea.
 

"Work carried out before any further deterioration.
No problems
No delays.
Work was carried out very competently.
We were very pleased with the plumber Neil. He explained how and what he was going to do the complete the job.
Very pleased and satisfied. Very friendly company to deal with from office staff to workmen. Manager looked into supervise work.
"
 
 
 
 
Team:
Neil
 
 
   Business Reply:
Thank you for your review, hope to be of service to you again.
 

Review 15 Mar 2022
Recommended by customer in NR22
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
replacement of broken glass panes and refixing of plastic panes in greenhouse

"as always, the work was carried out quickly and with minimal hassle to me - the workers were polite, careful, and thorough"
 
 
Team:
alas, I don't know
 
 
 

Review 11 Mar 2022
Recommended by customer in NR12
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
1. Leak in bathroom cold water pipe repaired. Leak to bathroom waste repaired. 2. Leak in central heating system piping repaired.

"Very professional company. Turned up on time every visit. Dressed appropriately, arriving in a clean well presented van.
The engineers who did the repairs to my property where: polite, professional, considerate, respectful (to me & my property).
The engineers carried out the work with minimal disruption & explained every step taken to facilitate the repairs.
This company are not the cheapest, but, as they say in life, you get what you pay for. I will be using them in the future, and have no hesitation in recommending them."
 
 
Team:
Nick, Neil, Kriss, all great guys.
 
 
 

Review 11 Mar 2022
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Partial kitchen refurbishment (replacement of two units and sink/tap plus associated plumbing, carpentry, plastering and tiling. Plumbing in a new dishwasher. Painting/decorating).

"Professional and pleasant to deal with. They understood exactly what I required and the work was completed quickly. I am very satisfied."
 
 
Team:
Sorry, can't remember.
 
 
 

Review 10 Mar 2022
Recommended by customer in NR3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
Gas fire disconnection, chimney stack removal (requiring solar panel removal and replacement), repointing of front wall and lower gutters and fascia replacing.

"The service from start to finish was professional. There was a slight delay getting started compared to the predicted date, but I was clear before agreeing to the work the original date was a best endeavour - due to quantity of work they had on, it was several months after the quote and what with weather at this time of year etc it wasn't unexpected or an excessive delay and the company kept me informed.

There were a couple of changes in the work as a result of inspections once the scaffolding was up and they were able to properly look at the chimney - the original plan had been to have it repaired despite the fact I wasn't making use of it.

The change in plans were my decision after discussing options, and a cheaper alternative had been available. The extra cost for the change was quoted for promptly, allowing minimal delay before the builders could carry out the work, and they were able to continue with other tasks in the meantime.

The cost was a little higher than I was expecting/hoping, but then what maintenance work isn't! This is based on no experience of having similar work done, solely of some other reviews on various site, some of which were quite a bit more expensive, some a bit cheaper but its hard to compare jobs based on brief review.

I would normally have obtained quotes from a couple of other companies for comparison but couldn't even get any with decent rates from trusted review sites agree a date to come out for a quote in less the 6 months."
 
 
Team:
Nick, Mark, Paul, Michael and a couple of others
 
 
 

Review 9 Mar 2022
Recommended by customer in NR1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
To demolish a pond.

"Very happy. No problems"
 
 
 
 

Review 23 Feb 2022
Recommended by customer in nr70
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
install outside light

"Fast and efficient , friendly, no improvements to service required"
 
 
 
 

Review 21 Feb 2022
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
Team:
Neil Paul
 
 
 

Review 1 Feb 2022
Recommended by customer in Nr6
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Paint , emulsion and wallpaper dining room, stairs and landing

"We are very satisfied with all the work that has been completed at our house. Everything has been carried out as promised from the first visit. The decorator was very courteous and Carried out the work in a very professional way.

Everything was left very clean and tidy at the end of the day and he was always on time.We would recommend this company to anybody considering having some work completed at their home."
 
 
Team:
Neil
 
 
 

Review 7 Jan 2022
Recommended by customer in NR1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Fencing replacements Exterior door replacement

"Friendly staff made certain we were informed as to the start dates and all work completed to our satisfaction.

Work of high quality"
 
 
 
 

Review 21 Dec 2021
Recommended by customer in NR12
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacement of pat gutter structure
 

"Good team"
 
 
 
 
Team:
Neil Paul
 
 
 

Review 15 Dec 2021
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
Over the last year Property 1st has carried out several jobs on my property.

"I was very happy with the standard of work on my property and all involved were polite and friendly. I will use the company again and would recommend them."
 
 
Team:
Nick, James, Neil
 
 
 

Review 2 Dec 2021
Recommended by customer in NR6
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Rebuilt front garden wall after something hit it.
 

"Work done very well by the builders (Kris) no problems at all."
 
 
 
 
Team:
Kris
 
 
 
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