Property 1st (Maintenance) Ltd

19 Roundtree Close
Norwich
Norfolk
NR7 8SX

Property Maintenance

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Brickwork repairs / Repointing, Builders - Renovations, Carpenters & Joiners / Carpentry & Joinery, Chimney Repairs & Rebuilds, Cladding, Commercial Property Maintenance, Doors, Electricians, Exterior Rendering, Fascias, Bargeboards & Soffits, Fencing Contractors, Garage Conversions, Groundworks, Gutter Cleaners / Gutter Cleaning, Gutter repairs, Gutter replacement, Gutters / Guttering, Handrails / Grabrails, Kitchens / Kitchen Fitters / Kitchen Installers, Painter - Exterior, Painters & Decorators / Painting & Decorating, Paths Patios & Paving, Plasterers / Plastering / Renderers / Rendering, Plumbers / Plumbing, Property Improvements, Property Maintenance, Property Restoration, Radiators, Roofers / Roofing, Tiled Roof repairs, Wetrooms / Wetroom Installation
99% recommended   Rating 9.3/10
68 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 68 reviews since 2012
 
 
 
Quality 9.3/10 Quality Rating 9.3
The quality of the work was as expected and agreed

 
Tidy 9.4/10 Tidy Rating 9.4
There was little disruption and the site was left clear and tidy

 
Service 9.5/10 Service Rating 9.5
The team was friendly, helpful, considerate and professional

 
Value 8.9/10 Value Rating 8.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent professional job. "   more
 
" 1st property have just installed a new bathroom in our house. They consistently delivered a very high level of workmanship, customer care and reliability. Many Thanks"   more
 
" I am very happy with the work which was carried out, the 1st few days was carried out with full speed, the later part was much slower. "   more
 
" We were delighted with the work done - although you nay be able to get a cheaper quote I would be fairly sure you would not get as good a job. Thoroughly professional team in all aspects of work from ...."   more
 
About Us


Is your home in need of refurbishment, redecoration or repair? Our experienced team of tradesmen provide a complete maintenance and repair service. We also offer a no-obligation quote for any works required. Some recent customers say: I keep realising that I haven't yet confirmed our delight in the work you and your colleagues did for our bathroom & cloakroom in the autumn. Please pass on our thanks to your staff- (February 2015): Roofer very pleasant and polite and friendly, the same with the scaffolders, roof no longer leaks when it rains - (February 2015): Had a slight problem with a small "drip". Was fixed promptly. Very friendly and explained everything to me. I am happy in the knowledge that I can always phone if I have a problem - (January 2015): Workmen were polite and friendly and worked well - (January 2015).Visit our website for our services and more customer testimonials.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 93%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 95%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 80%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 98%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 95%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 64%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 2
advice 2
bathroom 2
care 2
certainly 2
cleaned 5
considerate 3
contact 3
didnít 3
difficult 2
drive 2
Easy 3
efficient 6
Efficiently 2
Excellent 8
explained 3
fault 2
Fee 2
finish 2
friendly 13
good 12
happy 7
having 3
help 3
helpful 8
informed 2
initially 2
just 2
later 2
lift 2
marks 2
mess 2
pleasant 3
pleased 6
plumber 3
polite 8
problems 3
professional 9
property 9
Quickly 4
quote 7
recommend 4
repair 3
replace 3
standard 3
team 7
thorough 3
tidy 4
workmanship 4
workmen 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Sep 2019
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of 150 valve to fill valve in bathroom toilet. Repair of water damaged section of ceiling and redecoration.
 
Cost: £531

"Excellent professional job. "
 
 
 
 
Team:
Justn Wayne Nick
 
 
 


Review 11 Sep 2019
Recommended by customer in NR2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installing a new bathroom.

"1st property have just installed a new bathroom in our house. They consistently delivered a very high level of workmanship, customer care and reliability. Many Thanks"
 
 
Team:
Wayne, Russell and (Paul?)
 
 
 


Review 11 Jul 2019
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
French drain to side and rear reduce front wall to make access easier.
Planter area in front garden. Remove edging dig out and refill with pavers; Replace front hip tiles Repair chimney stack.
 
Cost: £4762

"I am very happy with the work which was carried out, the 1st few days was carried out with full speed, the later part was much slower. "
 
 
 
 
Team:
Russell Steve Moz Mark Paul
 
 
 


Review 10 Jul 2019
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of damaged cladding, preparation and painting of all exterior wood on large extension including cladding.

"We were delighted with the work done - although you nay be able to get a cheaper quote I would be fairly sure you would not get as good a job. Thoroughly professional team in all aspects of work from the original quote to the safety of the site the work done and leaving the site tidy. They went over and above in terms of care - having to lift and replace decking to install scaffold.
Very pleased indeed and I would have to hesitation in asking them to quote again and I would recommend them to others."
 
 
Team:
Team of 4 workmen + Nick the surveyor
 
 
 


Review 4 Jul 2019
Recommended by customer in NR7
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace carport roof remove 4 levels of front damaged brick dividing wall.
 
Cost: £2551

"Excellent team
Worked in appalling condition.
Neat and tidy workmanship
Thank you. "
 
 
 
 
Team:
Paul Steve Mark Moz
 
 
 


Review 1 Jul 2019
Recommended by customer in NR8
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roof works and decorating to gable wall above garage.
 
Cost: £2182

"Work was carried out to a high standard. The team involved were punctual, polite and helpful and we were kept informed of progress etc.
We certainly would use them again should the need arise and recommend to friends. "
 
 
 
 
Team:
Russell Moz Mark
 
 
 


Review 7 Jun 2019
Recommended by customer in NR14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1) Strip out bathroom tile walls and floor fit shower, toilet, basin. Replace light fitting.
2) fit loft ladder.
 
 
 
 
 


Review 2 Jun 2019
Recommended by customer in NR30
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Chimney works.
 
Cost: £1946

"All the firms staff very helpful, and polite and considerate. And most of all took the time to explain things to me. Regarding the job!"
 
 
 
 
Team:
Russel Steve Mozz Nick
 
 
 


Review 3 May 2019
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hall stairs and landing, also kitchen decorated, including 9 doors 3 of which both sides.
 
Cost: £2474

"Paul was only there 1 day. Steve was very good cleaned up after him. Had to leave him when had hospital appointments he locked up and left everything tidy. Could not fault him. "
 
 
 
 
Team:
Paul Steve Steve
 
 
 


Review 15 Mar 2019
Recommended by customer in NR2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 7/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Wall removed to make a larger kitchen and new kitchen fitted
 
Cost: £12230

"I had approached 3 different builders and these came in for my price range. I had been recommended to them by my sister. There work is quick and efficient, clean as possible and the men were all very friendly. Delays were only caused by tiles having to come from holland
problems were quickly resolved accept for the kitchen hot water pressure, which is still on going"
 
 
 
 
Team:
Wayne Steve
 
 
 


Review 8 Feb 2019
Recommended by customer in NR9
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Various plumbing issues
 
Cost: £168

"All fixed
Very happy
Very professional"
 
 
 
 
Team:
Wayne
 
 
 


Review 5 Feb 2019
Recommended by customer in NR2
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Cost: £2464

"Pleasant man.
Good worker
Efficient
Help full"
 
 
 
 
Team:
David
 
 
 


Review 2 Jan 2019
Recommended by customer in NN7
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace sink mixer tap replace leaking stop-cock
 
Cost: £300

"Excellent work from Wayne the plumber. This company is always most professional and good value."
 
 
 
 
Team:
Wayne
 
 
 


Review 19 Nov 2018
Recommended by customer in NR1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £7586
 
 
Team:
Steve Russell
 
 
 


Review 19 Nov 2018
Recommended by customer in NR1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace front, back and inner door.
Replace three window at back.
 
Cost: £7586

"Property 1st are an excellent company from start to finish. Roger and all his team are very professional.
Steve and Russell are superb.
They work quickly, quietly and are impressively tidy.
I would have recommended them (to my Mom)"
 
 
 
 
Team:
Steve Russell
 
 
 


Review 15 Nov 2018
Recommended by customer in NR17
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Loft bracing.venting to loft.Redundant flue removed.Porch mineral felt and decking board.

"I would not hesitate.to recommend property 1ST.Extremly helpful
"
 
 
Team:
Russell.Wayne.Nick.Moz
 
 
 


Review 31 Oct 2018
Recommended by customer in NR6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Convert bathroom to wet room.
 
Cost: £4397

"Excellent workers very Professional and friendly. Very pleased with the outcome."
 
 
 
 
Team:
Wynw Moz Paul Dave
 
 
 


Review 28 Oct 2018
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £203
 
 
Team:
Jamie Wayne Moz
 
 
 


Review 27 Sep 2018
Recommended by customer in NR13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Plastering, replacement of skirting boards. Painting and decorating hall, stairs, kitchen and lounge.
 
Cost: £4784

"Work completed as agreed, any problems encountered were resolved. Everything was "do-able", the whole team was friendly and helpful. The project was well managed and we are happy and satisfied with the results. "
 
 
 
 
Team:
Wayne Moz David
 
 
 


Review 21 Sep 2018
Recommended by customer in NR3
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Conservatory flashing sealant.
 
Cost: £167

"Used a ladder across the roof, not scaffold boards. "
 
 
 
 
Team:
Russell
 
 
 

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