Matthew James Removals & Storage Ltd

Where reputations count.

Unit 10 Masthead, Capstan Court, Crossways Business Park
Dartford
Kent
DA2 6QG

Removers - Removals Companies

www.matthewjamesremovals.com

Email This Business

Tel 01322 251 000

Listed under: Removers / Removal Companies

99% recommended Rating 9.5/100
349 reviews since 2008

Satisfaction Ratings

Overall Rating	9.5 /10
Based on 349 reviews since 2008

Sales & Support	9.2/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.6/10
The firm took care in packing and handling our property

Collection & delivery	9.6/10
Our property was collected and delivered as agreed

Service	9.8/10
The staff were presentable punctual and polite

Value	9.2/10
The price represents value for money

Recent Reviews

" Very polite at both ends of the move. All of our belongings seem to have survived the journey (a little warping of a couple of wooden items, but that might be simply because of the change in climate)....." more

" Great decision, the whole team, from my first call to the last empty box collection were thorough, prompt, courteous, efficient, cheerful and professional throughout. On my request when booking, the t...." more

" I cannot in truth remember answers to all previous questions re liability etc, but could not leave blank. I answered yes because you were so thorough, professional, courteous, efficient, cheerful thro...." more

" Matthew James are easy to talk to and keep in regular contact. They can be relied upon to deliver your belongings safely." more

About Us
Information provided by the business
Legal Name: Matthew James Removals & Storage Ltd. Limited Company.

Moving home is not about transport. It's about people. Of course when you first consider moving your home in the UK, to Europe or to another continent, your first consideration is the cost. But that's just part of it.

When you move home you do more than just move location. You change your life completely. Even if you only move to the next town you have new friends, schools, jobs and opportunities. It's an important decision and an emotional experience. There is the potential for lots to go wrong; it's our job to make sure nothing does.

Right from the start we'll use our experience to guide you, advise you, encourage you and help to make hard decisions easy. This website describes our services, but as you click through the pages for UK moving, international moving, commercial moving, or storage, always bear in mind: it's not what you do, it's how you do it that really matters.

That's the Matthew James difference.

Review 15 Apr 2016 Recommended by customer in N4 3 business Matthew James Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-dartford-matthewjamesremovalsstorageltd-14758

Satisfaction Ratings


Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

30m^3 from London to France

"Very polite at both ends of the move. All of our belongings seem to have survived the journey (a little warping of a couple of wooden items, but that might be simply because of the change in climate). Our belongings were stored without complaint (just with extra payment!) for as long as we needed even though we were unsure of the length of time as we were house-hunting. Hints were made that our belongings could be delivered more promptly than they actually were, but the delay was actually not too terrible. Good experience all round."

REPORT THIS REVIEW

Review 11 Apr 2016 Recommended by customer in BR7 business Matthew James Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-dartford-matthewjamesremovalsstorageltd-14758

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

Having used Matthew James before to move house, I didn''t consider any other removal company when we ''upped sticks'' once again recently.

"Great decision, the whole team, from my first call to the last empty box collection were thorough, prompt, courteous, efficient, cheerful and professional throughout. On my request when booking, the team leader from my first move was looked up and booked once again. Excellent, thank you."

Team:
Martin, Andy, Dean

REPORT THIS REVIEW

Review 11 Apr 2016 Recommended by customer business Matthew James Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-dartford-matthewjamesremovalsstorageltd-14758

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"I cannot in truth remember answers to all previous questions re liability etc, but could not leave blank. I answered yes because you were so thorough, professional, courteous, efficient, cheerful throughout that I can't imagine anything was missed."

REPORT THIS REVIEW

Review 23 Mar 2016 Recommended by customer in M50 business Matthew James Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-dartford-matthewjamesremovalsstorageltd-14758

Satisfaction Ratings


Packing & Handling	6/10
The firm took care in packing and handling our property

Collection & delivery	7/10
Our property was collected and delivered as agreed

Service	8/10
The staff were presentable punctual and polite

Value	6/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We moved from an apartment in Salford Quays to an apartment in a town south of Hamburg.

"Matthew James are easy to talk to and keep in regular contact. They can be relied upon to deliver your belongings safely."

REPORT THIS REVIEW

Review 16 Mar 2016 Recommended by customer in G77 business Matthew James Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-dartford-matthewjamesremovalsstorageltd-14758

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Part load from Spain to Scotlland. Once in October last year and again in February this year 2016. Our wine collection had to come and a walking stick from The Walk to Santiago de Compostela! The cat went separately.

"I have used Matthew James twice now. The first contact being with the Office in the UK. Jayde and her colleagues are all so helpful. Everything was extremely efficient. Dates and times made by email or telephone. Packers were very good and nothing was damaged or broken. Delivery both times went well and the men placed cartons etc., where I wanted them. All in all, I would recommend Matthew James with confidence."

Team:
Jayde

REPORT THIS REVIEW

Review 26 Feb 2016 Recommended by customer in DN33 business Matthew James Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-dartford-matthewjamesremovalsstorageltd-14758

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

This was a move from southern Spain to the north of England. Andy Brien and Lito in Spain were superb. Andy made me feel so confident that all would go well and nothing was too much trouble. They worked tirelessly to pack furniture and take it and boxes from the ninth floor. Delivery back in the UK was quick and efficient and the guys were friendly and helpful. A thoroughly professional service. Once Andy had been to do the preliminary check I had no thoughts of getting any more quotes, even though the quote followed a few days later Thanks

"See above"

Team:
Andy Brien and Lito

REPORT THIS REVIEW

Review 12 Feb 2016 Recommended by customer in N11 business Matthew James Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-dartford-matthewjamesremovalsstorageltd-14758

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

After spending our working life overseas we were ready to retire. A stressful time.We had items from our home in Qatar to be sent to our home in London and also to our home in Spain.Matthew James organised an agent to pack our shipment in Qatar to be sent to the UK with certains items marked ''Spain''. The shipment arrived and certain items were packed in London to join the rest of the shipment to be forwarded to Spain.Two weeks later this arrived at our apartment in Spain. All sorted..everything in the right place and all in excellent condition.I might add all arranged by email..fantastic

"We were in Qatar and needed to move some of our household goods to London and some to Spain.We got three quotes but Matthew James were the only ones who had a comprehensive plan about getting our part shipment to Spain.
They organised a removal company in Qatar to pack the shipment and arrange all the documents needed for exporting.It was sent groupage as we didn't need to move our whole household.We had no time schedule as long as things arrived eventually.
The thing that impressed me the most was that my emails were answered mostly within the hour and I did have lots of questions...all the documents were sent via email and all payments on the net. This was great for us.
When you are dealing with a company from a distance its so reassuring when you know someone can be contacted and will reply straight away. It makes it less stressful and gives you time to sort out the hundreds of other things you have to do when you leave a country.
The end result....our shipment arrived in London. This was unpacked and some things from our house here were packed up to join the items intended for Spain.
We were notified when the shipment would arrive at the depot in Spain so we arranged flights to be there to receive it all.
All items received in Spain...every single member of the teams involved were outstanding...including the guys in Qatar."

Team:
Anthony Foy, Arman, Martin P, Stewart

REPORT THIS REVIEW

Review 11 Feb 2016 Recommended by customer business Matthew James Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-dartford-matthewjamesremovalsstorageltd-14758

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"I was very happy with Matthew James. The whole stressful experience of moving was made so much easier because of their courteous and friendly attitude."

REPORT THIS REVIEW

Review 2 Feb 2016 Recommended by customer business Matthew James Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-dartford-matthewjamesremovalsstorageltd-14758

Satisfaction Ratings


Sales & Support	7/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	8/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"The service overall was great, the removal team were helpful, friendly and mildly entertaining."

REPORT THIS REVIEW

Review 29 Jan 2016 Recommended by customer in CT6 business Matthew James Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-dartford-matthewjamesremovalsstorageltd-14758

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We had already spoken to Jill Finch to say how pleased we were with the crew who moved us on the 28th.

"The only name we caught was Stuart and he and the team were the best we have ever had and we have made a career out of moving house. Politeness, consideration for our property and although our new place is quite rundown and ready for renovation these guys treated it like their own. Value for money and great service. Be proud of your staff

Great service good price can't fault this company and their staff.

John"

Team:
Stuart

REPORT THIS REVIEW

Review 24 Jan 2016 Recommended by customer business Matthew James Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-dartford-matthewjamesremovalsstorageltd-14758

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

REPORT THIS REVIEW

Review 6 Jan 2016 Recommended by customer in BN18 business Matthew James Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-dartford-matthewjamesremovalsstorageltd-14758

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Marbella to West Sussex England , Household goods etc .

"Painless which is what one wants when moving,
The people involved in quoting the price,the packers, the transport,we're all 1st class,and I would recommend this company to anybody who wants a painless experience when moving."

REPORT THIS REVIEW

Review 6 Jan 2016 Recommended by customer in SW10 business Matthew James Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-dartford-matthewjamesremovalsstorageltd-14758

Satisfaction Ratings


Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moving from a luxury apartment in Paris to a luxury home in London

"Staff were very careful with all my employer's belongings and made sure any pre existing damage to property was properly documented and brought to my attention.

The nature of this move meant last minute changes to the brief, adding items to be transported. Despite some initial disappointment, staff on the ground managed to finish within the allocated time and to a very high standard.

I was particularly impressed with the way only two men managed to lift a baby grand piano and take it downstairs using sheer force.

Even when Matt and Matthew interjected during heavy lifting, they never used inappropriate language, which I thought was a credit to their professionalism."

Team:
Matt, Matthew

REPORT THIS REVIEW

Review 23 Dec 2015 Recommended by customer in 1150 business Matthew James Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-dartford-matthewjamesremovalsstorageltd-14758

Satisfaction Ratings


Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

From Finland to France, the contents of an apartment, including some fragile items

"This is the second time our family has had experience with the firm and both times we have been very happy with the level of service and professionalism of the staff

"

Team:
Matthew

REPORT THIS REVIEW

Review 21 Dec 2015 Recommended by customer in 0375 business Matthew James Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-dartford-matthewjamesremovalsstorageltd-14758

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from Kent to Spain

"We can't praise this company highly enough. We were pleased with every aspect from start to finish.
We were particularly impressed with the care and consideration given to our furniture and boxes and we were delighted that when the truck arrived in Spain it was the same crew who collected everything from us in the UK - real personal service!! We would have no hesitation in recommending your services.

The even arranged our room for us!!!!!!"

Team:
Matt, Matthew, Spencer, Jason and Paul

REPORT THIS REVIEW

Review 21 Dec 2015 Recommended by customer in TN16 business Matthew James Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-dartford-matthewjamesremovalsstorageltd-14758

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

UK to Spain

"First time using a removal firm and booked Matthew James for my mother's move because of excellent reviews and references. They were superb from start to finish - all staff were so friendly and helpful, both in UK & Spain. And everything was packed so well. Absolutely no complaints - I wouldn't hesitate to use them again and would certainly recommend them."

Team:
Dan, Matthew, Paul, Jill

REPORT THIS REVIEW

Review 13 Dec 2015 Recommended by customer business Matthew James Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-dartford-matthewjamesremovalsstorageltd-14758

Satisfaction Ratings


Sales & Support	7/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	6/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Very professional company"

REPORT THIS REVIEW

Review 10 Dec 2015 Recommended by customer business Matthew James Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-dartford-matthewjamesremovalsstorageltd-14758

Satisfaction Ratings


Sales & Support	7/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	8/10
Our property was collected and delivered as agreed

Service	8/10
The staff were presentable punctual and polite

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

REPORT THIS REVIEW

Review 10 Dec 2015 Recommended by customer business Matthew James Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-dartford-matthewjamesremovalsstorageltd-14758

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

REPORT THIS REVIEW

Review 10 Dec 2015 Recommended by customer business Matthew James Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-dartford-matthewjamesremovalsstorageltd-14758

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	8/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Very satisfactory removal firm."

REPORT THIS REVIEW

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