Evans Moving Ltd

Unit 2 New Road Industrial Estate, New Road Hixon
Stafford
Staffordshire
ST18 0PJ

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.6/10
334 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 334 reviews since 2008
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" It went very smoothly and the two removal men- David and Roger - could not have been more helpful or accommodating. They made sure everything was in the correct room and nothing was damaged. Highly r...."   more
 
" Great company and most helpfull. "   more
 
" It was carried out in a professional way. "   more
 
" Excellent service for both moves - staff worked very well together as a team. No shouting, no radio - respectful. Carole Handy in the office was very professional and reassuring. They coped well wit...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 92%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 82%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 93%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 98%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 79%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 9
arrived 10
belongings 8
boxes 16
brilliant 12
care 13
Careful 11
cheerful 11
Couldn’t 8
courteous 18
credit 7
crew 12
damage 11
Dave 7
easy 11
efficient 24
Evans 55
Excellent 48
experience 7
extremely 16
Fantastic 12
finish 10
free 8
Friendly 44
friends 8
furniture 15
good 39
Great 20
guys 15
happy 12
hard 24
helped 9
helpful 81
Highly 17
lads 8
Mike 10
packing 12
people 11
pleasant 8
pleased 18
polite 26
professional 40
really 15
recommend 47
removal 42
service 73
stress 14
team 38
Thank 24
trouble 21
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 3 Sep 2019
Recommended by customer in LS16
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From Burton on trent to leeds area. Took place over three days. Two half days to load and day to unload.
 
Cost: £1970

"It went very smoothly and the two removal men- David and Roger - could not have been more helpful or accommodating. They made sure everything was in the correct room and nothing was damaged. Highly recommended."
 
 
 
 
 
 


Review 16 Aug 2019
Recommended by customer in ST18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Great company and most helpfull. "
 
 
 
 
 
 


Review 14 Aug 2019
Recommended by customer in ST14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Roger John
 
 
 


Review 13 Jul 2019
Recommended by customer in ST6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Only moved approx 1 mile.
 
Cost: £625

"It was carried out in a professional way. "
 
 
 
 
 
 


Review 4 Jul 2019
Recommended by customer in SY13
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was a 2 part move.
Part1 Stafford Hopton Redwood things drive to Navarre Whitchurch
Part 2 Hopton via storage to 55 Rowley Grove Stafford
All work was done well with care and patience.
 
Cost: £2497

"Excellent service for both moves - staff worked very well together as a team. No shouting, no radio - respectful.
Carole Handy in the office was very professional and reassuring. They coped well with an awkward situation with us having another moving firm based in same road as is. "
 
 
 
 
Team:
Dave Aaron Roger Brad Jos
 
 
 


Review 27 Jun 2019
Recommended by customer in ST21
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing and move.
 
Cost: £1230

"Great service from start to finish. "
 
 
 
 
 
 


Review 27 Jun 2019
Recommended by customer in WS15
 My Age: 60 - 69 
 I'm: Male 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4-bed house into a 3-bed bungalow. 80 boxes and furniture and large items and 2 house cats!
Local move only 4 miles.
 
Cost: £691

"The team were fabulous. Friendly, helpful and considerate of the issues of moving 2 house cats. They listened to our requests and did everything with a smile. and cups of tea!
Very happy to recommend Evans.
Even the boss, Mike, turned up to check everything was again well. "
 
 
 
 
Team:
Dave
 
 
 


Review 27 Jun 2019
Recommended by customer in WS15
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I was away when the move took place. The removal firm had the keys and handled the job very professionally.
 
Cost: £1369

"Everyone was very helpful each time I called and left me very comfortable with the fact that I wouldn't be present. When the move took place. I was handled excellently. "
 
 
 
 
 
 


Review 26 Jun 2019
Recommended by customer in ST15
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £565

"Very prompt efficient service, polite gentlemen who made moving easy for two eighty year properties
Would certainly recommend for cheerful and obliging service. "
 
 
 
 
 
 


Review 8 May 2019
Recommended by customer in ST3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Staff were very good. "
 
 
 
 
 
 


Review 29 Apr 2019
Recommended by customer in ST15
 My Age: 30 - 39 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move from Stafford to Stone.
 
 
 
 
 


Review 26 Mar 2019
Recommended by customer in DE13
 My Age: 40 - 49 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Excellent service. Helped move outdoor play house which was bulky to manoevre. "
 
 
 
 
 
 


Review 21 Mar 2019
Recommended by customer in ST15
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The removal team worked really well together and the actual move went very smoothly.
 

"Firstly, Carol Handy was amazing! she was so helpful understanding and patient. And this really was appreciate I only have a couple of recommending - We were told it was ok to leave drawers full i.e we didn't need to empty them but when carrying sets of drawers to / from the van the team we're tilting them at a good 30 degree angle so everything inside ended up in a heap inside - a 2ft long mark was left on the carpet after one of the team had put together our bed, but he didn't say anything about it. We've had it cleaned ..."
 
 
 
 
 
 


Review 18 Mar 2019
Recommended by customer in ST16
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 bedroom - 3 bedroom (local)
 

"A brilliant team provided by Evans"
 
 
 
 
 
 


Review 18 Mar 2019
Recommended by customer in YO32
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fairly standard move including storage for + 2 months in company store. Move distance +/- 125 miles. Particular concern over grandfather clock which was handled with very great care. Cost inlcudes storage
 
Cost: £1900

"Excellent job-well done
Thanks"
 
 
 
 
 
 


Review 18 Mar 2019
Recommended by customer in ST15
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Wet day but the men coped well. Moving and relocating a shed was a bit of a challenge but they did it with aplomb.
 
Cost: £528

"A job well done from the office staff to actual removal."
 
 
 
 
Team:
Gordon
 
 
 


Review 7 Mar 2019
Recommended by customer in ST15
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Team were brilliant. Turned up on time, took time to assess my house and furniture, swiftly emptied my home and re-filled my new one!
 
Cost: £700

"Professional, friendly and helpful from the get go fab service all round!"
 
 
 
 
 
 


Review 21 Feb 2019
Recommended by customer in ST9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The company moved my mothers house to her new apartment. They were excellent at working with an elderly lady who was very stressed by the move. I couldn't recommend them more.
 
Cost: £450

"Fantastic advice, service and value. Every member of the team were excellent providing packing materials. Prompt courteous, and friendly service. Everything went completely to plan and was very efficient. I have recommended this company to all my friends and am thankful of the care they took of my mother. Altogether Brilliant! "
 
 
 
 
 
 


Review 21 Feb 2019
Recommended by customer in WS15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal from relatively large house - access up several steps from road. Storage 6 months during which time they allowed us to access and remove some items and helped with this. Removal to a 2nd storey flat and the lift was not working.
 
Cost: £2218

"Absolutely brilliant firm: very friendly, helpful and efficient. They were cheerful throughout the entire process - even when they realized they'd have to carry everything up 2 flights of stairs into the new flat.
Treated ourselves and our possessions with respect. They also assisted some one who had come to buy a large desk off us to get it out of the house in order to assist in emptying the property efficiently. "
 
 
 
 
Team:
Dave
 
 
 


Review 15 Feb 2019
Recommended by customer in ST18
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £540

"Very pleased with the team and service provided.
I would recommend and use again if needed.
Thank you."
 
 
 
 
Team:
David Gordon
 
 
 

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