Robinsons of Aylesbury

Where reputations count.

9-11 Edison Road, Rabans Lane Industrial Estate
Aylesbury
Buckinghamshire
HP19 8TE

Removers - Removals Companies

www.robinsons-of-aylesbury.co.uk

Email This Business

Tel 01296 482 471

Listed under: Removers / Removal Companies

99% recommended Rating 9.5/100
817 reviews since 2007

Satisfaction Ratings

Overall Rating	9.5 /10
Based on 817 reviews since 2007

Sales & Support	9.6/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.4/10
The firm took care in packing and handling our property

Collection & delivery	9.7/10
Our property was collected and delivered as agreed

Service	9.7/10
The staff were presentable punctual and polite

Value	9.3/10
The firm\'s charges are reasonable for the work involved

Recent Reviews

" Excellent throughout" more

" The whole experience from beginning to end went very smoothly. The removal from the old address took place early on the day and The two removal men arrived early at the new address as well. They were ...." more

" Can�t recommend Robinson�s of Aylesbury highly enough. We had a large amount of furniture, garden, garage and workshop equipment to move and without exception everyone we dealt with was helpful, pol...." more

" This was a 2 day move and we were left comfortable for the night when much of the furniture had been taken to the new house. There was a great deal to be moved and the team were extremely willing an...." more

About Us
Information provided by the business
Legal Name: V Robinson & Son Ltd. Limited Company.

Businesses
login to your control panel
to add your video or text here

Review 1 Apr 2021 Recommended by customer in HP22 My Age: up to 29 I'm: Female My level of experience of similar services: Above Average I haven't used this business before business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

3 bed rental house move into larger property

"Excellent throughout"

REPORT THIS REVIEW

Review 31 Mar 2021 Recommended by customer in PO38 My Age: 70 + I'm: Male My level of experience of similar services: Below Average I haven't used this business before business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The move was from Wendover Bucks to the Isle of Wight. This involved a period of five days storage at the removal companies premises.

Cost: £2970

"The whole experience from beginning to end went very smoothly. The removal from the old address took place early on the day and The two removal men arrived early at the new address as well. They were polite and efficient and took a lot of the stress off our shoulders.
when I attended the premises for collection of packaging everyone I saw was helpful and efficient.
I have nothing but praise for The service provided by Robinsons."

Team:
The Team were all great. Can�t recall names.

REPORT THIS REVIEW

Review 30 Mar 2021 Recommended by customer in PE8 My Age: 70 + I'm: Male My level of experience of similar services: Below Average I haven't used this business before business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved 80 miles , 4 bed house plus a lot of garden pots and ornaments + home workshop

Cost: £4000

"Can�t recommend Robinson�s of Aylesbury highly enough. We had a large amount of furniture, garden, garage and workshop equipment to move and without exception everyone we dealt with was helpful, polite, cheerful and very efficient. Very happy with the price for the move. We used Robinson�s on the recommendation of friends who had recently moved and they more than lived up to expectations. Moving is very stressful and these guys took everything in their stride, had a real can-do attitude and a great sense of humour"

Team:
Barry and his team

REPORT THIS REVIEW

Review 29 Mar 2021 Recommended by customer in HP22 My Age: 70 + I'm: Female My level of experience of similar services: Below Average I have known this business: Over 10 years business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from one home to another but including the contents of another home which had been packed and stored in the garage for 3 months.

Cost: £1700

"This was a 2 day move and we were left comfortable for the night when much of the furniture had been taken to the new house. There was a great deal to be moved and the team were extremely willing and flexible, taking a few extra boxes/items without hesitation. They were careful In their handling of our belongings, punctual and courteous at all times.

The removal vehicles were in good condition and well suited to the loads d destination."

REPORT THIS REVIEW

Review 29 Mar 2021 Recommended by customer in TQ12 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I have known this business: Over 10 years business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved from Dunstable to Newton Abbot Devon

Cost: £2400

"The weather was very wet and stormy.
This did not deter then at all,
The staff Dan & Phill were polite and professional at all times
Nothing was too much trouble they just got on with the
job until they finished.
They seemed very aware of what we were going through and
were brilliant.
I would recommend Robinson's of Aylesbury and would use them again
They exceeded my expectations."

Team:
Dan and Phill

REPORT THIS REVIEW

Review 29 Mar 2021 Recommended by customer in BH25 My Age: 70 + I'm: Male My level of experience of similar services: Experienced I have known this business: Over 10 years business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The move involved the removers packing breakables, taking our possessions into storage and then delivering them later to our new address.

"Because the company was so busy, our possessions had to be repacked (moved out of storage crates) into a different vehicle on the Saturday before delivery on the Monday. However despite this additional transfer all our items were safely delivered. We found all 6 removal men we met to be polite, experienced, competent and hard working.

Interestingly, some friends had also booked Robinsons a few months earlier but a completion date alteration meant they had to change to another removal company - the outcome was not good! So the moral of the story is to book early & stick with the date!

Only area for improvement was on the admin./accounts side but I think it was a new employee so am sure things will be better now."

Team:
sorry but I can't remember!

REPORT THIS REVIEW

Review 11 Mar 2021 Recommended by customer in RG25 I'm: Male business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Robinsons of Aylesbury moved my lump furniture, including a metal-framed upright piano and an antique bookcase with picture-thin glazed doors from my house to a cottage.

"From first contacting Robinsons of Aylesbury they were very helpful. They were efficient with paperwork. Their charge for the job was reasonable. Their team of four were punctual, polite, very careful with the items to be moved and very quick and professional."

Team:
Andy Beet, plus 3 others

REPORT THIS REVIEW

Review 11 Mar 2021 Recommended by customer in TQ5 My Age: 60 - 69 I'm: Female My level of experience of similar services: Average I have known this business: Over 10 years business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We moved from Aylesbury to Brixham in Devon.

Cost: £1596

"We received a brilliant service from Robinsons at a very competitive price.
The guys were friendly, helpful and provided a quick efficient service."

Team:
Phil and Dan

REPORT THIS REVIEW

Review 9 Mar 2021 Recommended by customer in SO41 My Age: 50 - 59 I'm: Male My level of experience of similar services: Beginner I haven't used this business before business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Our move was a relocation move, we specifically looked for a removal company that specialised in long distance removals and found Robinsons.

Cost: £1636

"Excellent service all round, went above and beyond our expectations and would recommend anyone to use Robinsons for their services."

Team:
Dale, Brian and A Hull

REPORT THIS REVIEW

Review 7 Feb 2021 Recommended by customer in ox26 My Age: 50 - 59 I'm: Male My level of experience of similar services: Beginner I have known this business: Over 10 years business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	6/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	6/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

This was a weekend move and 4 operatives undertook the move for us from Aylesbury to Bicester. Weather was poor and the the removal had to contend with emptying out a four bed town house into a two storey five bed house.

"We were at first apprehensive on how the removal, securing and transporting of our gods will take place. This apprehension quickly melted away as it became clear that the removals operatives clearly knew what they were doing. They worked perfectly with us and took instructions from us positively and politely. We were amazingly surprised at the strength of the removal operatives."

Team:
Names of your operatives are; 1. Ace, 2. Bryan, 3. Dom, 4. Phil. These guys were incredible. They represented your company really well and they clicked with us too. They were funny, helpful, patient and extremely professional throughout.

REPORT THIS REVIEW

Review 4 Feb 2021 Recommended by customer in RG21 My Age: 40 - 49 I'm: Male My level of experience of similar services: Average I have known this business: 1 - 5 years business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Household goods

"Top quality service with alot patience when I was unable to keep up with payments.

Cannot say a bad word about the company"

Team:
John

REPORT THIS REVIEW

Review 4 Feb 2021 Recommended by customer in yo18 My Age: 60 - 69 I'm: Male My level of experience of similar services: Beginner I have known this business: Over 10 years business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from home to new home a distance of 225 miles, over a two day period. Rainy windy day but Staff Great.

Cost: £1861

"The initial consultation at the house was informative and impartial loaded with useful advise and suggestions it was obvious that experience was giving the best advice.
All services offered were fully explained. The staff that conducted the removal were polite professional and friendly nothing was too much.
It made our removal relocation stress free and filled us with confidence."

Team:
Phillip & Alister

REPORT THIS REVIEW

Review 19 Jan 2021 Recommended by customer in NN12 My Age: 60 - 69 I'm: Male My level of experience of similar services: Above Average I haven't used this business before business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

A four-day move to a house on a very narrow lane

Cost: £4290

"Absolutely brilliant ! Robinson's have been in business for over 100 years and I can see why.

We chose Robinson's because we'd seen their vehicles around and they are always clean and shiny. The chap who did the estimating was polite and well turned out. We had a proper written quote.

The moving crew were excellent. David was in charge. He has been moving people for more than 20 years and it shows. We asked them to do the packing. It all went to plan. Everyone was covid-safe. Just a shame that we were not allowed to offer the guys even a cup of tea - but if you leave a kettle, milk, tea bags and an extension lead outside then things just happen... They made the whole thing stress-less. We were delighted. If it's your thing (it is mine, I am of a certain age) the guys have an encyclopedic knowledge of ska and reggae, amply satisfied by my playlists.

If you are moving, my tip would be to ask Robinson's to do the packing. They know what they are doing. You don't. Leave it to the professionals.

I'd give Robinson's 11 out of 10. Please support this wonderful local business of removal professionals. You will be delighted.

"

Team:
David and his crew

REPORT THIS REVIEW

Review 15 Jan 2021 Recommended by customer in MK18 My Age: 70 + I'm: Male My level of experience of similar services: Beginner I have known this business: Over 10 years business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We moved from a 4-bed in mid-Bucks to a similar property in north Bucks. We are both in our 70''s so opted for a ''full pack and move'' package.

Cost: £2000

"From the first estimating visit through to the van leaving our new house on Tuesday 8th December, we received nothing but very polite, professional and reassuring treatment. Things had got to be very stressful in the days leading up to the move (my wife had to have an unplanned operation just 3 days prior to the removers turning up to do the packing) but as soon as they arrived they lifted all stress from us. They adopted the, �Don�t worry, we�ll sort that out� approach and that level of treatment did not waver for one moment. They were absolute gentlemen and you would find it hard to find such terrific ambassadors for the company and your industry.
"

Team:
Phil, Brian, Dan & Dave. the estimator was Andy Beet.

REPORT THIS REVIEW

Review 15 Jan 2021 Recommended by customer in NR29 My Age: 50 - 59 I'm: Female My level of experience of similar services: Average I have known this business: Over 10 years business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moving from a 3-bed detached house to a 2-bed semi-detached old fisherman''s cottage, with access down a side alley and through double doors into the garden and then into the house.

Cost: £2036

"We had a 3-day move from Buckingham to Norfolk during Covid so it definitely wasn't without a few issues along the way, but the removal was the easiest part of it. The goods were loaded on one day by Dom, Dale, Brian and Ace, and then delivered to Norfolk on the Friday/Saturday by Dom and Dale. Everything was 'no problem', even though the lorry was packed full. Everything was in perfect condition on delivery, no breakages at all. Moving is extremely stressful at the best of times so chosing an efficient and friendly removal company really, really helps take the stress out of things. I only wish we'd chosen the packing option too as I'm sure it would have made it so much easier prior to the removal day. I would have no hesitation in highly recommending Robinsons to anyone who asked."

Team:
Dom, Dale, Brian & Ace

REPORT THIS REVIEW

Review 14 Jan 2021 Recommended by customer in HP21 My Age: 70 + I'm: Male My level of experience of similar services: Above Average I have known this business: 1 - 5 years business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	9/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The removal of home contents into storage pending purchase of new home.

"We had been recommended to use this company and were very impressed by the way they conducted the whole exercise. Having moved a number of times to different parts of the country, I would say this was the best removal company we have used.
They took all hanging clothes straight into wardrobe containers which was very helpful. They loaded our items straight into wooden containers for storage which was reassuring as we suffered when another firm some years ago moved furniture from one vehicle to another during a short storage period."

Team:
3 men - I think it was Paul, Brian + ?

REPORT THIS REVIEW

Review 14 Jan 2021 Recommended by customer in HP18 My Age: 60 - 69 I'm: Male My level of experience of similar services: Above Average I have known this business: Over 10 years business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

WE WERE DOWNSIZING FROM 6 BEDROOMS TO 4 , WITH FOUR ADULTS, DOGS AND HORSES. WE HAD A LOT OF FURNITURE AND PERSONAL EFFECTS ACCUMULATED OVER 25YEARS. WE WERE LEAVING OUR OLD PROPERTY AND MOVING INTO THE NEW ONE ON THE SAME DAY, ADDING STRESS TO THE SITUATION.

"It was a very smooth well organised Removal, with a great crew . Nothing was too much trouble , the watch word was no Problem , and included the heaviest two pedal piano ever moved. It can be a very stressful operation, but with a great sense of humour from the chaps at Robinson who knew precisely what to do it was stress free."

REPORT THIS REVIEW

Review 18 Nov 2020 Recommended by customer in MK18 My Age: 60 - 69 I'm: Male My level of experience of similar services: Below Average I haven't used this business before business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Customer Review

Ours was described as a large and complex move, that took place over a few weeks and involved a great deal of planning because the large vehicles could not be used in the new destination, with everything having to be decanted into smaller vehicles.

"The planning worked and, although there was a minor delay to one delivery because of a fork lift breakdown, everything arrived on time and in perfect condition. The team were hard working, flexible and friendly, which helped to reduce the stress levels in what is always a traumatic experience."

Team:
We can�t remember the name of all the team members, so best not to publish any

REPORT THIS REVIEW

Review 6 Nov 2020 Recommended by customer in OX9 My Age: 60 - 69 I'm: Male My level of experience of similar services: Experienced I have known this business: 5 - 10 years business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moving consisted of the contents of a 4 x bedroom house plus garage.

"Everything was very organised and performed in a professional manner exactly as described. The removal Team were all great and we would certainly use them again."

REPORT THIS REVIEW

Review 5 Nov 2020 Recommended by customer in PO9 My Age: 50 - 59 I'm: Male My level of experience of similar services: Below Average I haven't used this business before business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We relocated from Buckinhamshire to Hampshire, which is quite a distance and the Robinson team where fantastic, I would say to anyone thinking of moving to use a removals company that offer a packing service, its worth every penny!

Cost: £2976

"I don't usually give feedback but after using Robinsons Removals of Aylesbury I felt compelled to write this email.

I have to say we are so glad we used Robinsons for our move to the coast, the team turned up on Tuesday and packed all our belongings carefully but speedily, they were all cheerful and respectful.
A special mention has to go to Phil and Dan, who in my opinion are a credit to the company. They drove down from Buckingham to Portsmouth and stayed late to get us set up for the evening, ie. beds etc. Then in the morning finished unloading the lorry. Both my wife and I enjoyed having them around and it was sad to see them drive off, hahaha.

Many thanks to the all of the team for making our relocation a smooth transition, and I would definitely recommend Robinsons to anyone thinking of using a removals company.

Kind regards

Carl"

Team:
John, Barry, Phil and Dan

REPORT THIS REVIEW

» 10 9 8 7 6 5 4 3 2 1

Referenceline - Helping you make a more informed choice. Here's how.
TRUSTED FIRMS: Read our reviews for businesses vetted by the organisations listed below. To visit or join them: Click [+]
Referenceline Consumers Businesses Contact Us Our Rules Privacy Site Map	Trading Standards Dumfries and Galloway [+] Dundee [+] Norfolk [+] South Ayrshire [+]	Approved Codes The Property Ombudsman [+] British Association of Removers [+] TrustMark TrustMark [+] Care & Repair Edinburgh [+] Trade Bodies British Compressed Air Society [+]	A more informed choice ... Referenceline shows you unique information about the experience of the firm and reviews from different types of customer, so we can help you make a more informed choice, but we're not responsible for the work of the listed businesses. By using this website you agree to our rules and our use of cookies. © Referenceline Ltd. All rights reserved.
GENUINE REVIEWS: If you are concerned about any review, then please get in touch: is this review genuine?.
Referenceline is genuine too : We're a Corporate Affiliate member of the Chartered Trading Standards Institute and an Approved member of Trading Standards Buy with Confidence

Customer Reviews
Sort:	» 10 9 8 7 6 5 4 3 2 1
Budget: