Robinsons of Aylesbury

Where reputations count.

9-11 Edison Road, Rabans Lane Industrial Estate
Aylesbury
Buckinghamshire
HP19 8TE

Removers - Removals Companies

www.robinsons-of-aylesbury.co.uk

Email This Business

Tel 01296 482 471

Listed under: Removers / Removal Companies

99% recommended Rating 9.5/100
826 reviews since 2007

Satisfaction Ratings

Overall Rating	9.5 /10
Based on 826 reviews since 2007

Sales & Support	9.6/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.4/10
The firm took care in packing and handling our property

Collection & delivery	9.7/10
Our property was collected and delivered as agreed

Service	9.7/10
The staff were presentable punctual and polite

Value	9.3/10
The firm\'s charges are reasonable for the work involved

Recent Reviews

" My family has used Robinsons since about 1930. We would not use them if the firm was unsatisfactory. I think the satisfaction ratings above are sufficient comment." more

" The removal went very well. The removal team were very helpful, professional and tidy. They did everything we expected them to do." more

" We found the office staff both professional and friendly and the same would apply to the two removal crew(s) covering both days. I can not praise them highly enough. They were cheery, helpful and prep...." more

" IT was delivered perfectly on the day we wanted, and the two men were so marvellous in every way." more

About Us
Information provided by the business
Legal Name: V Robinson & Son Ltd. Limited Company.

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Review 25 May 2021 Recommended by customer in HP21 My Age: 70 + I'm: Male My level of experience of similar services: Below Average I have known this business: Over 10 years business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Removal of my own items from my house to the annexe and removal and storage of my brother''s items from the annexe to the store pending purchase of a suitable property for him.

"My family has used Robinsons since about 1930. We would not use them if the firm was unsatisfactory. I think the satisfaction ratings above are sufficient comment."

REPORT THIS REVIEW

Review 24 May 2021 Recommended by customer in Ox9 My Age: 60 - 69 I'm: Male My level of experience of similar services: Above Average I haven't used this business before business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	9/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We moved from a house in Thame to Aston Rowant in the first week of May 2021.

Cost: £2100

"The removal went very well. The removal team were very helpful, professional and tidy. They did everything we expected them to do."

Team:
Can�t remember the lads names.

REPORT THIS REVIEW

Review 24 May 2021 Recommended by customer in GL51 My Age: 70 + I'm: Male My level of experience of similar services: Below Average I have known this business: Under 1 year business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Robinsons moved us from Hertfordshire to Gloucestershire over two days, collecting on a a Thursday and delivering on a Friday. The freezer was loaded last and plugged in to their depot electricity supply overnight. It was the first item off the lorry on the Friday. Also there were some particularly heavy and awkward items which did not bother them one iota.

Cost: £2000

"We found the office staff both professional and friendly and the same would apply to the two removal crew(s) covering both days. I can not praise them highly enough. They were cheery, helpful and prepared to go the extra mile and were a real credit to their employer."

Team:
You would have to ask Mr. Robinson this

REPORT THIS REVIEW

Review 3 May 2021 Recommended by customer in pl27 I'm: Male business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Our furniture went into store for two months.

"IT was delivered perfectly on the day we wanted, and the two men were so marvellous in every way."

REPORT THIS REVIEW

Review 28 Apr 2021 Recommended by customer in HP20 I'm: Male business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Procured the services of Robinsons of Aylesbury to help move heavy IT equipment from one location to another

"Thank you Robinsons of Aylesbury as your service is very efficient, reliable and prompt.
I can't thank the removers enough who helped on the day as they were hard working, courteous and very helpful.
The service from start to finish was exemplary and I will most definitely be recommending you to all my family, friends and colleagues."

Team:
Don, Dale and John

REPORT THIS REVIEW

Review 27 Apr 2021 Recommended by customer in TQ4 My Age: 70 + I'm: Female My level of experience of similar services: Beginner I have known this business: Over 10 years business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from Aylesbury to Paignton

"The move was outstanding from start to finish. I cant recommend Robinsons enough. They made my move so relaxing. Great guys couldn't have been more helpful."

REPORT THIS REVIEW

Review 27 Apr 2021 Recommended by customer in CV33 My Age: 30 - 39 I'm: Female My level of experience of similar services: Beginner I have known this business: 1 - 5 years business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	9/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved the contents of my flat from storage to my new house

Cost: £750

"Really nice movers, helpful and friendly. Quick and efficient service."

REPORT THIS REVIEW

Review 27 Apr 2021 Recommended by customer in PO40 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I have known this business: Over 10 years business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from Buckinghamshire to the Isle of Wight over 3 days

Cost: £2948

"The move was over 3 days, day 1 was packing most of our goods, day 2 was finishing the packing, travelling to the Isle of Wight and starting the unpacking whilst day 3 was finishing the unpacking.

All was undertaken in a friendly but professional manner and there were no problems at all. Robinsons where on time at every point and waiting to unpack when we arrived."

Team:
Dan & Dale

REPORT THIS REVIEW

Review 27 Apr 2021 Recommended by customer in WR14 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I haven't used this business before business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Our move was from Aylesbury to Malvern, the equivalent of a 3 room detached house. The house in Malvern, although located on a minor road with good access to the property, was challengingdue to the driveway being on the corner of two roads. These roads appear to have become a short cut for drivers and consequently it was difficult to ensure the safety of road users and the operatives. This was manged very skillfully and effectively using signage and parking the large vehicle safely, with enough access to empty the van

Cost: £1452

"My overall experience of my dealings with the company was very satisfactory. They were prompt in dealing with my house visit and quotation and followed up effectively. My overall initial impression was that of an experienced, knowledgeable and professional company. This was exceptional I believe, in regard to the difficulties encountered due to the pandemic.

When the team arrived on the removal day they were punctual, polite and careful and advised that they might also be able to load some items that I assumed I would need to take in my car such as some garden plants etc.

The delivery of the furniture was also carried out carefully, with excellent punctuality by the same team, with an extra man. Nothing seemed to be too much trouble in placing furniture in specific rooms up a somewhat awkward staircase. I have nothing but praise for the move."

Team:
I think the team included Dale, and 2 others

REPORT THIS REVIEW

Review 1 Apr 2021 Recommended by customer in HP22 My Age: up to 29 I'm: Female My level of experience of similar services: Above Average I haven't used this business before business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

3 bed rental house move into larger property

"Excellent throughout"

REPORT THIS REVIEW

Review 31 Mar 2021 Recommended by customer in PO38 My Age: 70 + I'm: Male My level of experience of similar services: Below Average I haven't used this business before business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The move was from Wendover Bucks to the Isle of Wight. This involved a period of five days storage at the removal companies premises.

Cost: £2970

"The whole experience from beginning to end went very smoothly. The removal from the old address took place early on the day and The two removal men arrived early at the new address as well. They were polite and efficient and took a lot of the stress off our shoulders.
when I attended the premises for collection of packaging everyone I saw was helpful and efficient.
I have nothing but praise for The service provided by Robinsons."

Team:
The Team were all great. Can�t recall names.

REPORT THIS REVIEW

Review 30 Mar 2021 Recommended by customer in PE8 My Age: 70 + I'm: Male My level of experience of similar services: Below Average I haven't used this business before business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved 80 miles , 4 bed house plus a lot of garden pots and ornaments + home workshop

Cost: £4000

"Can�t recommend Robinson�s of Aylesbury highly enough. We had a large amount of furniture, garden, garage and workshop equipment to move and without exception everyone we dealt with was helpful, polite, cheerful and very efficient. Very happy with the price for the move. We used Robinson�s on the recommendation of friends who had recently moved and they more than lived up to expectations. Moving is very stressful and these guys took everything in their stride, had a real can-do attitude and a great sense of humour"

Team:
Barry and his team

REPORT THIS REVIEW

Review 29 Mar 2021 Recommended by customer in HP22 My Age: 70 + I'm: Female My level of experience of similar services: Below Average I have known this business: Over 10 years business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from one home to another but including the contents of another home which had been packed and stored in the garage for 3 months.

Cost: £1700

"This was a 2 day move and we were left comfortable for the night when much of the furniture had been taken to the new house. There was a great deal to be moved and the team were extremely willing and flexible, taking a few extra boxes/items without hesitation. They were careful In their handling of our belongings, punctual and courteous at all times.

The removal vehicles were in good condition and well suited to the loads d destination."

REPORT THIS REVIEW

Review 29 Mar 2021 Recommended by customer in TQ12 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I have known this business: Over 10 years business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved from Dunstable to Newton Abbot Devon

Cost: £2400

"The weather was very wet and stormy.
This did not deter then at all,
The staff Dan & Phill were polite and professional at all times
Nothing was too much trouble they just got on with the
job until they finished.
They seemed very aware of what we were going through and
were brilliant.
I would recommend Robinson's of Aylesbury and would use them again
They exceeded my expectations."

Team:
Dan and Phill

REPORT THIS REVIEW

Review 29 Mar 2021 Recommended by customer in BH25 My Age: 70 + I'm: Male My level of experience of similar services: Experienced I have known this business: Over 10 years business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The move involved the removers packing breakables, taking our possessions into storage and then delivering them later to our new address.

"Because the company was so busy, our possessions had to be repacked (moved out of storage crates) into a different vehicle on the Saturday before delivery on the Monday. However despite this additional transfer all our items were safely delivered. We found all 6 removal men we met to be polite, experienced, competent and hard working.

Interestingly, some friends had also booked Robinsons a few months earlier but a completion date alteration meant they had to change to another removal company - the outcome was not good! So the moral of the story is to book early & stick with the date!

Only area for improvement was on the admin./accounts side but I think it was a new employee so am sure things will be better now."

Team:
sorry but I can't remember!

REPORT THIS REVIEW

Review 11 Mar 2021 Recommended by customer in RG25 I'm: Male business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Robinsons of Aylesbury moved my lump furniture, including a metal-framed upright piano and an antique bookcase with picture-thin glazed doors from my house to a cottage.

"From first contacting Robinsons of Aylesbury they were very helpful. They were efficient with paperwork. Their charge for the job was reasonable. Their team of four were punctual, polite, very careful with the items to be moved and very quick and professional."

Team:
Andy Beet, plus 3 others

REPORT THIS REVIEW

Review 11 Mar 2021 Recommended by customer in TQ5 My Age: 60 - 69 I'm: Female My level of experience of similar services: Average I have known this business: Over 10 years business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We moved from Aylesbury to Brixham in Devon.

Cost: £1596

"We received a brilliant service from Robinsons at a very competitive price.
The guys were friendly, helpful and provided a quick efficient service."

Team:
Phil and Dan

REPORT THIS REVIEW

Review 9 Mar 2021 Recommended by customer in SO41 My Age: 50 - 59 I'm: Male My level of experience of similar services: Beginner I haven't used this business before business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Our move was a relocation move, we specifically looked for a removal company that specialised in long distance removals and found Robinsons.

Cost: £1636

"Excellent service all round, went above and beyond our expectations and would recommend anyone to use Robinsons for their services."

Team:
Dale, Brian and A Hull

REPORT THIS REVIEW

Review 7 Feb 2021 Recommended by customer in ox26 My Age: 50 - 59 I'm: Male My level of experience of similar services: Beginner I have known this business: Over 10 years business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	6/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	6/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

This was a weekend move and 4 operatives undertook the move for us from Aylesbury to Bicester. Weather was poor and the the removal had to contend with emptying out a four bed town house into a two storey five bed house.

"We were at first apprehensive on how the removal, securing and transporting of our gods will take place. This apprehension quickly melted away as it became clear that the removals operatives clearly knew what they were doing. They worked perfectly with us and took instructions from us positively and politely. We were amazingly surprised at the strength of the removal operatives."

Team:
Names of your operatives are; 1. Ace, 2. Bryan, 3. Dom, 4. Phil. These guys were incredible. They represented your company really well and they clicked with us too. They were funny, helpful, patient and extremely professional throughout.

REPORT THIS REVIEW

Review 4 Feb 2021 Recommended by customer in RG21 My Age: 40 - 49 I'm: Male My level of experience of similar services: Average I have known this business: 1 - 5 years business Robinsons of Aylesbury https://www.referenceline.com/removers_removals_companies-in-aylesbury-robinsonsofaylesbury-14833

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Household goods

"Top quality service with alot patience when I was unable to keep up with payments.

Cannot say a bad word about the company"

Team:
John

REPORT THIS REVIEW

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