F Smith and Son

Unit 5 - 6 Mill Lane Trading Estate, Mill Lane
Croydon
Surrey
CR0 4AA

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.5/10
1805 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
 9.5 /10 Overall Rating 9.5/10
Based on 1805 reviews since 2006
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property
 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed
 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite
 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" The packers were excellent however on the moving day the company did not send enough removals men and the three men then worked one man down and the workload was too much for them - they didn't event...."   more
 
" A fantastic, professional removal team! From the home survey, admin team, packing and movers the while team were polite, friendly and professional. We had the full packing service so Lee arrived the...."   more
 
" Two guys arrived at 10am; I was asked to show them around the house; they then moved around the house carefully packing everything (including the contents of larder cupboards and the fridge); they rai...."   more
 
" The company provided a reasonable price and the workers were polite, friendly, punctual and happy to help with anything."   more
 
About Us

At F Smith & Son our priority is to offer a quality, reliable and personal moving service to all of our clients.

To be able to deliver this level of service, our staff are trained to a high standard and are experienced in problem solving and how to overcome difficulties encountered whilst carrying out your removal.

Please take a look at our customer feedback below which we believe speaks for itself.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Code of practice: 94%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 86%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 91%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 97%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 84%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 46
arrived 74
boxes 66
brilliant 76
care 68
certainly 37
cheerful 73
courteous 100
crew 75
definitely 99
easy 50
efficient 230
excellent 304
experience 81
extremely 103
family 50
fantastic 71
finish 55
free 62
friendly 310
friends 50
furniture 56
Good 177
great 161
guys 102
happy 113
hard 98
helpful 316
highly 128
impressed 51
just 45
movers 38
pack 37
packed 64
packing 111
Pleasant 44
pleased 92
polite 199
process 65
professional 255
property 43
really 118
recommend 341
removal 194
service 459
Smith 254
stress 104
stressful 83
team 276
thank 124
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 30 Sep 2019
Recommended by customer in KT13
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing and moving
 
Cost: £1750
 

"The packers were excellent however on the moving day the company did not send enough removals men and the three men then worked one man down and the workload was too much for them - they didn't event have time for lunch.
They themselves were great and worked hard b we were disappointed the company did not send enough people"
 
 
Team:
Chris and Lee
 
 
 

Review 9 Sep 2019
Recommended by customer in CR0
 My Age: 30 - 39 
 I'm: Female 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 2 bedroom in Surrey to 3 bedroom in Hertfordshire.

"A fantastic, professional removal team! From the home survey, admin team, packing and movers the while team were polite, friendly and professional.
We had the full packing service so Lee arrived the day before the move and was very friendly and organised. Everything was well packed and labelled.
On moving day Dave, John, Martin and Louis arrived early and once again were friendly and professional. We even left our property well ahead of time thanks to their hard work!
Despite some difficulty getting into our new home the guys were understanding, helpful and flexible.
A really big thank you to you all!"
 
 
 
 

Review 16 Aug 2019
Recommended by customer in SW1V

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
They packed and moved my furniture and belongings from a house in Chelsea to a flat in Pimlico.
 
Cost: £880
 

"Two guys arrived at 10am; I was asked to show them around the house; they then moved around the house carefully packing everything (including the contents of larder cupboards and the fridge); they raised any issues about whether something needed to be packed; and they completed the process of packing my furniture and belongings in around three hours. They then drove to the destination property and, once there, unpacked everything and re-assembled furniture in about two hours.

All in all, they were impressively efficient and a delight to use."
 
 
 
 

Review 12 Aug 2019
Recommended by customer in TN22
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from South London to Sussex and had to store all my things for a few weeks.
 
Cost: £1400
 

"The company provided a reasonable price and the workers were polite, friendly, punctual and happy to help with anything."
 
 
 
 

Review 29 Jul 2019
Recommended by customer in CR0

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Croydon to Caterham The move presented difficulties as it was from the 12th Floor with a slow lift to a first floor with no lift and problems parking
 
Cost: £1100
 

"I found F. Smith and Son very professional and helpful, particularly in the way they overcame the various difficulties which presented themselves during the course of the move (not of their making!).

They struck me as very honest and reliable and I would recommend them wholeheartedly."
 
 
 
 

Review 28 Jun 2019
Recommended by customer in CR4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of house contents from a 3 bedroom terrace in Mitcham to a 3bedroom bungalow in Northern Ireland. The stairlift in Mitcham was also removed, both occupants are disabled.
 
Cost: £5517
 

"Our house sale had been very difficult up to the time of the physical move. The team, Ian, Connor and Aidan were efficient, polite and hardworking. Because I am disabled the went above and beyond expectations to make this element of the move trouble free. I am extremely grateful and wish them all the best in their careers and in the future."
 
 
Team:
Ian, Connor and Aidan
 
 
 

Review 28 Jun 2019
Recommended by customer in TW11
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Household items including sofa, chairs, pictures, boxes, flat packed bed from ikea

"From start to finish the process was professional and efficient, the team that managed my move did an amazing job and even put together my flat packed bed - excellent service all round would highly recommend to anyone wanting a professional team to help with their move."
 
 
 
 

Review 5 May 2019
Recommended by customer in CR0
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 bedroom flat to 2 bedroom house.

"Everything went smoothly and on time. Staff were professional and friendly. Would definitely use them again in the future."
 
 
 
 

Review 26 Apr 2019
Recommended by customer in CR0
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Office Move with disposal of confidential documents.
 
Cost: £745
 

"F Smith and Son were very professional and gave an excellent service."
 
 
 
 

Review 23 Apr 2019
Recommended by customer in CR2
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moved out of a flat into a three bedroom house with a number of steps moving up to the front doorway. We mostly packed ourselves but the men on the day did help us scoop up some extra bits.
 
Cost: £1070
 

"What could have been a very stressful day was made relatively painless by F Smith and Sons.

The team were very efficient and cheerful. They took care with everything and were very positive about the whole experience.

I would definitely recommend the company to friends."
 
 
 
 

Review 13 Apr 2019
Recommended by customer in SW17
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from ground floor 2 bed to 1st floor, no lift, 1 bed 5 mins drive.
 
Cost: £1200
 

"The initial quote visit was the most thorough and well explained/presented on site. Better than any others. It was the least expensive bar one which was very poorly presented and only done quickly over the phone. Long established family firm, recommended by estate agent.

The crew were pleasant and friendly throughout and did the same day packing and unloading quickly and efficiently.

During the move in they were happy to place everything where I requested, including putting up with my changes of mind.

All the boxes were clearly labelled by contents and original location.

Very happy and will definitely use if I move again - hope not though!"
 
 
Team:
Sorry,can’t remember.
 
 
 

Review 25 Mar 2019
Recommended by customer in SE5
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a three bed flat to a house with boxes we''d packed ourselves that were far too heavy to be lugged around!

"The company were a pleasure to deal with the whole way through. From the moment the wonderful Lorraine answered the phone I knew we were going to go with the firm whatever the quote - which, incidentally, turned out to be more than reasonable. She was so lovely and reassuring and professional and human, I trusted her immediately. All following correspondence and meetings were great. We were a last minute booking stressed and panicked and everyone at the company reassured us and kept us well informed and relaxed. The actual movers Barry and Dave were bang on time, polite and funny and a pleasure to be around. Everything was bang on. Can't thank them enough and when we do move again it'll be with them!"
 
 
Team:
Lorraine, Barry, Steve and Dave
 
 
 

Review 25 Mar 2019
Recommended by customer in BR2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving a second floor flat (no lift) to a house. No packing service used, but I did ask them to help me pack some glass table tops, and my digital piano.
 
Cost: £798
 

"Brilliant
Quick and reasonable quotation in person.
Excellent telephone support for keeping updated about dates etc.
On the day, professional, friendly, very hard working.
All large furniture transported without significant damage.
All fragile items transported without any damage at all.
All boxes placed in correct rooms

Really very satisfied with the price and the service - would recommend them, and if I move again I will certainly use them."
 
 
 
 

Review 25 Mar 2019
Recommended by customer in Cr2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Great service the guys knows the job very well Very prompt timing smart and respectful . I have no problem recommending I used for only furniture house move
 
Cost: £466
 

"Very easy first tour showing what’s needs to go
Destination property again tour of house layout
Which room is where furniture going
Then just let them get on with there job
Very good service"
 
 
 
 

Review 19 Mar 2019
Recommended by customer in AL9

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a 3 bedroom house in Croydon to a 3 bedroom bungalow in Hertfordshire.
 
Cost: £1300
 

"John and Adrian arrived on the Thursday afternoon to part pack in order to get away as early as possible on the Friday. They were very swift in loading a good proportion of the goods in 2.5 hours. The team arrived promptly on Friday morning to finish loading the furniture and we were away by 10.30 a.m . The staff dismantled our beds and resurrected them again at our new home, not an easy task as one of our beds is a six foot wooden frame, but all was completed with a smile on their faces.

Everything was placed at our new home and the lorry was emptied by 4.30 p.m.

I would definitely recommend this firm.
"
 
 
Team:
John, Adrian, Aiden and Jamie
 
 
 

Review 3 Mar 2019
Recommended by customer in LS10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from London to Yorkshire with F Smith. The move was complicated as we leaving some furniture at the house and splitting the delivery between the new property and storage.
 
Cost: £2400
 

"The guys on the job were great. Really helpful and worked hard and handled the unload into the new place after a long day brilliantly. They also made sure to sort out the delivery into the local storage company well and minimise the number of storage containers.

No hesitation in recommending them."
 
 
Team:
Ian and martin
 
 
 

Review 1 Mar 2019
Recommended by customer in TN8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving house

"They say moving is one of the most stressful things we have to do in life and they're not wrong which is why we were so pleased we decided to use your service. It made a refreshing change to experience such excellent customer care from beginning to end. We very much appreciated having everything explained to us from the outset so that there were no surprises; we felt prepared for all eventualities. As luck would have it everything went incredibly smoothly but it was a comfort knowing J Smith would guide us through whatever the day decided to throw at us. We were very glad we went for the packing service. I did think this was extravagant but not now, I wouldn't have done it any other way. The packing was done so efficiently and with minimal disturbance to us and everything arrived intact. We would have no hesitation recommending this company which provided a first class service for an affordable price and where nothing was too much trouble."
 
 
Team:
Jason, Richard and Chris
 
 
 

Review 11 Feb 2019
Recommended by customer in SM6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from our three bed townhouse to a four bed semi with a baby and a toddler in tow. Smiths packed for us and completed the removal.
 
Cost: £1620
 

"The team were incredibly friendly and efficient. We wanted a service that meant minimal work for us as we had two small children to look after too and that was what was provided. There were some glitches, such as the accidental packing of our overnight bag that had been left on a bed as suggested and some very small breakages (kids’ wooden coat hangers, a couple of glasses) but nothing serious or costly. Overall we had a very smooth move and I wouldn’t hesitate to recommend them to friends and family."
 
 
Team:
Jason, Lee, Chris, Aidan, Denham, Dave
 
 
 

Review 10 Feb 2019
Recommended by customer in BR4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a second floor flat to a house about 20mins away

"I couldn’t recommend this company higher!

The office team were a delight to talk to over the phone, really attentive and informative.

The removal team were absolutely fantastic! The three guys worked tirelessly all day. Up and down all the stairs always with a spring in their step and cheerful. Their charisma was infectious and really made the move to our new home even more joyful. So impressed with how hard they worked, totally brilliant."
 
 
Team:
Lee Adrian (I cant remember the other team members name)
 
 
 

Review 30 Jan 2019
Recommended by customer in SW18

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Excellent service, very helpful and friendly crew. Highly recommended."
 
 
Team:
'Tom', Chris and Darren
 
 
 
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