F Smith & Son (Croydon) Ltd

Unit 5 - 6 Mill Lane Trading Estate, Mill Lane
Croydon
Surrey
CR0 4AA

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating F Smith & Son (Croydon) Ltd 9.5/100
1823 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
 9.5 /10 Overall Rating 9.5/10
Based on 1823 reviews since 2006
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property
 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed
 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite
 
Value 9.3/10 Value Rating 9.3
The price represents value for money
 
 
 
Recent Reviews 
 
" The people in this company are excellent and very committed. I highly recommend them all. These service standards are a rare find these days. Also, everything arrived at the correct one of 3 possible ...."   more
 
" We had the A team of Barrie, Chris, Bradley and Reece to move my daughter and I and an awful lot of stuff. They were very pleasant, helpful and packed everything with the utmost care. It must have bee...."   more
 
" Everyone was friendly, helpful and professional. From the laddies who took the booking, to the chaps who packed up our home and finally the guys who worked so hard loading and unloading the van....."   more
 
" Excellent service from start to finish. Booking the removal service was easy and all the staff were extremely helpful. On the day the removal men arrived as advised, packed our belongings with care an...."   more
 
 
About Us

At F Smith & Son our priority is to offer a quality, reliable and personal moving service to all of our clients.

To be able to deliver this level of service, our staff are trained to a high standard and are experienced in problem solving and how to overcome difficulties encountered whilst carrying out your removal.

Please take a look at our customer feedback below which we believe speaks for itself.
     
Customer Reviews
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Review 5 Jul 2023
Recommended by customer in IP18
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from one site to: 1 house over 100 miles away 1 flat 1 store and onward delivery initially every day over a 1 week period

"The people in this company are excellent and very committed. I highly recommend them all. These service standards are a rare find these days. Also, everything arrived at the correct one of 3 possible locations and nothing was broken- quite an achievement!

The office team is highly knowledgeable, great communicators and very caring.

The directors are also strong communicators and wise counsellors. They got involved with some transaction advice which they didn't need to give but it was very wise and made a big difference all round and secured our purchase property, bringing important certainty for us.

James led his removal team every day for a week with extreme hard work himself over a period of stifling heat and then pouring rain. Nothing was too much trouble for him. He even remembered where the shelves had been in a wardrobe after he had masterminded it being carried (mainly by him)up a staircase and over a newel post. His team was prompt and reliable, and despite it being over 100 miles away, both his vans were waiting outside our new house when we arrived just after completion.


"
 
 
Team:
Office: Lorraine and Jane. Directors : Steve and John. Removers:: James, Bradley, Rees, David, Bailey and local crew at arrival destination
 
 
 

Review 17 May 2023
Recommended by customer in KT18
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The job was to pack the contents of a 4 bedroom house, store over the weekend and unload over 2 days into a smaller house not far away.
 
Cost: £6250
 

"We had the A team of Barrie, Chris, Bradley and Reece to move my daughter and I and an awful lot of stuff. They were very pleasant, helpful and packed everything with the utmost care. It must have been very tiring, lifting and carrying so many boxes up and down stairs, but the team were cheerful throughout. There was a problem getting 2 large chests of drawers up the stairs, but they didn't give up, just thought about it and worked out a solution. We were very impressed with the kindness they showed and the humour too."
 
 
Team:
Barrie, Chris, Bradley and Reece
 
 
 

Review 2 Apr 2023
Recommended by customer in CR8
 My Age: 50 - 59 
 I'm: Female 

 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
You moved us twice in five months. From our home into temporary accommodation and then into our new home.

"Everyone was friendly, helpful and professional.

From the laddies who took the booking, to the chaps who packed up our home and finally the guys who worked so hard loading and unloading the van.

I would not hesitate to recommend your company.

Very satisfied with the service we received."
 
 
Team:
Sorry I can't remember their names but they were all excellent
 
 
 

Review 27 Mar 2023
Recommended by customer in BR6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving from a three bedroomed semi detached house to a bungalow.

"Excellent service from start to finish. Booking the removal service was easy and all the staff were extremely helpful. On the day the removal men arrived as advised, packed our belongings with care and efficiency and delivered to our new address at the time specified. They unpacked with the same care and efficiency. I would have no hesitation in recommending their services to friends/family."
 
 
Team:
Apologies I didn't catch their names!
 
 
 

Review 23 Mar 2023
Recommended by customer in SW15
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
My parents were moving from their family home to an apartment on the 3rd floor of a mansion block. They had an upright piano which required moving. At the last minute we had to put everything into storage for one month

"The whole team were amazing. Initially my mum dealt with Lorraine in the office and she was so patient and accommodating and kindly dealt with my mum by post and on the phone. This made the process extremely easy.

The packers and movers were extremely friendly, approachable and very helpful. Nothing was too much trouble and they were a delight to deal with.

The service was efficient and extremely professional"
 
 
Team:
Lorraine, Dave, James and all the other movers who were also exceptional
 
 
 

Review 16 Oct 2020
Recommended by customer in CR8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Our move was local to Purley, from an end of a terrace with basement and loft to a 4 bedroom house.
 
Cost: £2100
 

"We would like to express our thanks for your firm's hard work in moving us locally in Purley on 1st October. We appreciated your patience with our particular situation and ingenuity in tackling the piano and large sofa which proved to be an unexpected challenge. The extra boxes on the day for last minute items came in handy too. Waiting time at the destination was utilised for door-knocking to advise neighbours your vehicle would need to take up a narrow access road for unloading. The unload was well resourced and progressed smoothly. All in all a very good service indeed - thank you."
 
 
Team:
David, Barry and the Team
 
 
 

Review 6 Oct 2020
Recommended by customer in CR2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
The move involved moving a 4 bedroom, 3 reception room house over 200 miles and included a piano and all packing, which included many pictures, a lot of china and glass and a lot of books. Also moved were the contents of a workshop, including a lathe and also a model railway baseboard.
 
Cost: £6090
 

"The whole process from quotation to completion was very efficient and professional, with everything fully explained. The staff were very polite and helpful, worked extremely hard in very hot weather, and we had no problem in getting things put where we wanted them, and getting last minute items set aside whilst the main packing proceeded.

We were very satisfied with the whole experience and there was no breakages at all in the very extensive amount of china and glass. We had one picture glass cracked (there were probably some 100 or so framed pictures) and some minor damage to one item of furniture, which the the company dealt with via their insurers to our satisfaction.

We would definitely recommend F Smith to others."
 
 
Team:
Ian led a team of several people
 
 
 

Review 17 Aug 2020
Recommended by customer in CR8
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
A move from a two bed ground floor flat to a 3 bed semi. Move was 5 miles.
 
Cost: £893
 

"F smith and son did a great job. Had clear communication before the day. The guys arrived early, working throughout the day in blistering hot conditions. They disassembled and rebuilt furniture well. They helped move all items into the correct place. I would recommend this company to do your move. A great service."
 
 
Team:
F smith and son
 
 
 

Review 3 Mar 2020
Recommended by customer in RH14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I was moving from our longstanding family home to a new build. The new property was delayed and in the end I required to go into temporary accommodation and put my belongings into storage. F Smith and son dealt with my change of circumstances very professionally and promptly.
 
Cost: £4000
 

"F Smith and son were excellent in every respect.
I moved into storage and three months later into a new build.
This was stressful, and made more so when I suffered a close family bereavement on the day I moved out of our long term family home.
The staff were extremely sensitive, seeking to work as quickly and quietly as possible.

Communications with the office were prompt and accurate and all the staff on all four days of moving out and in were very professional, pleasant, hard working, careful .
They took care with packing and I have not had any breakages, they dealt with a wet weather day very well, and were respectful of the new build property.
"
 
 
 
 

Review 2 Mar 2020
Recommended by customer in BR2
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from a maisonette to a 4 bed house. 10 min drive away 2 vans 1 large sofa 1 sofa bed 1 King bed They had to get the furniture down 2/3 flights of narrow stairs Sofas had to go over a balcony and through the garden
 
Cost: £880
 

"The three guys turned up on time, and were very friendly. They instantly put us at ease in terms of taking apart furniture, removing it and assembling in the new property.
The process was a lot quicker than we anticipated (although they may say differently!)
They boxed up our furniture and clothing efficiently and it was well organised.
On the whole, we had a really positive moving experience and this was definitely because the process was smooth. Their humour and Friendliness helped the process massively. Thank you.
Not that we will, but if we move again, we will be in touch.

Thanks again,
Laura, Wayne and Marley."
 
 
Team:
Clive, Steve
 
 
 

Review 2 Mar 2020
Recommended by customer in ME18
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move was from a two bed flat to a three bedroom semi detached house. The new house was a new build property so there were no requirements for large white goods as these were already included. There was however furniture such as cabinets and bunk beds plus chest of drawers.
 
Cost: £584
 

"What a couple of movers! On the day of the move the two man team arrived early and were so polite and quick but at the same time took great care with all our goods. We didn’t pay for packing as we had completed this ourselves, however as we were just finishing off the last few bits on the day and they both made boxes up and helped us to pack, it was only two boxes but we honestly felt that nothing was too much trouble.
It was obvious that the two chaps were comfortable in their work because nothing fazed them and there was no pressure or stress from them at all. I have a lot of valuable paintings and they handled them all as if they were their own.
When we arrived at the new house things were made easier for them as we asked that they place all the boxes in the garage and only the bunk beds and double mattress and our clothes had to go in to the house. They each took time to lay new protective floor coverings down on the brand new carpets, and they were very careful not to mark the walls.
I noticed when I went into the garage that they had placed boxes on top of a wooden TV stand I had, but had taken the consideration to cover the unit with a collapsed thick cardboard box protecting it from possible scratches. They rebuilt the bunk beds and again took great care in protecting the walls and carpet.
We moved from SW London to Southeast Kent and they arrived at 0830 and were completely finished by 2:30pm with no breakages or issues what so ever.
I used a different removal firm once before and it was awful and so I had my concerns, however F Smith & Sons restored my faith and I would recommend anyone looking to move to look no further than their website. I would without hesitation use them again."
 
 
Team:
Barry Connor
 
 
 

Review 25 Feb 2020
Recommended by customer in CR3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
House move. 3 floored house with stairs to the front too.

"Great Company - guys who moved us were brilliant, worked really hard and made the whole thing a lot less stressful with friendly banter between them and with us. Would definitely recommend them."
 
 
Team:
Lee
 
 
 

Review 21 Feb 2020
Recommended by customer in CR5

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving from a two bed to a three bed house on the same road.
 
Cost: £1152
 

"F Smith & Son did a brilliant job in helping us move house. Professional, efficient, friendly and tidy: we couldn't have asked for anything more. I'm so glad we had F Smith & Son to help make the day of our move go as smoothly as possible."
 
 
 
 

Review 28 Jan 2020
Recommended by customer in CR3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from 3 bed to 4 bed house about a mile away. Complicated by major delays from solicitors at the bottom of the chain causing severe delays during the day.
 
Cost: £1200
 

"The process and support from the first phone call to the last box being delivered was excellent. Everyone we dealt with was polite and helpful. The process was clear and transparent. Other companies appeared to say one thing and when looking at their documentation there was different information.
On moving day the team were really helpful and a joy to deal with. They were super fast and checked everything with us.
Our move was significantly delayed due to others in the chain. We loaded with both the office and team on the van and they stayed to get us in and even got extra help. The team couldn’t help with the delays but they helped us get in with the least fuss.
The company was not the cheapest but for us the money was extremely well spent. Thanks to all.
"
 
 
Team:
Richard, Ian, Lee
 
 
 

Review 20 Dec 2019
Recommended by customer in KT15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
A move from a house that we had been in for 27 years, we have a lot of STUFF!

"Absolutely EXCEPTIONALLY EXCELLENT! From the quotation visit to the unloading we cannot fault, or praise highly enough the team. Kind, caring, thoughtful, polite, understanding and empathetic. And also to add, that the work ethic of Lee, Martin and the team was amazing. Thank you very much!"
 
 
Team:
Lee, Martin, Bradley, Dave, Stewart
 
 
 

Review 20 Dec 2019
Recommended by customer in BN 6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Very Good

"We have used you in the past and have always been pleased with the service you offer.
Your men have always been friendly, helpful and obliging.
The work carried out was done quickly and without any fuss.
Overall very pleased and will definitely use you on our next move."
 
 
 
 

Review 19 Nov 2019
Recommended by customer in CR2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Three locations to one including packing.
 
Cost: £2500
 

"We have used F Smith & Sons on a number of occasions over the years and never cease to be amazed by their professionalism. The staff are great, reassuring at stressful moments and most importantly careful and considerate with our possessions. A fantastic move again this time - everything on schedule and perfectly executed - no easy task when we were moving from three locations into one!"
 
 
Team:
Martin and Barry were awesome
 
 
 

Review 25 Oct 2019
Recommended by customer in CT5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I required a full packing and removal service
 
Cost: £2239
 

"The removers arrived at 8.00am on the Thursday and packed all day being very careful not to damage any item. They packed the lorry with what they could that day and took it to their secure storage facility over night. On Friday they completed the packing and then drove to my new house 60 miles away and were there before the vendors had moved out. They waited until vendors had left which was a couple of hours and then unpacked the lorry putting up the beds and placing the marked boxes in the correct rooms making it much easier for us to sort out. The three removers Ian, Barry and Aiden were really amiable and made the move which can be stressful very enjoyable. F Smith and sons were recommended to us by my daughter who moved from London to Gloucester a few years ago and I would recommend them to anyone moving home."
 
 
Team:
Ian , Barry and Aiden
 
 
 

Review 30 Sep 2019
Recommended by customer in KT13
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 5/10
The price represents value for money
Show All
 
 
Customer Review
 
Packing and moving
 
Cost: £1750
 

"The packers were excellent however on the moving day the company did not send enough removals men and the three men then worked one man down and the workload was too much for them - they didn't event have time for lunch.
They themselves were great and worked hard b we were disappointed the company did not send enough people"
 
 
Team:
Chris and Lee
 
 
 

Review 9 Sep 2019
Recommended by customer in CR0
 My Age: 30 - 39 
 I'm: Female 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from 2 bedroom in Surrey to 3 bedroom in Hertfordshire.

"A fantastic, professional removal team! From the home survey, admin team, packing and movers the while team were polite, friendly and professional.
We had the full packing service so Lee arrived the day before the move and was very friendly and organised. Everything was well packed and labelled.
On moving day Dave, John, Martin and Louis arrived early and once again were friendly and professional. We even left our property well ahead of time thanks to their hard work!
Despite some difficulty getting into our new home the guys were understanding, helpful and flexible.
A really big thank you to you all!"
 
 
 
 
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