F Smith and Son

Unit 5 - 6 Mill Lane Trading Estate, Mill Lane
Croydon
Surrey
CR0 4AA
51.3716, -0.1208

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.5/10
1791 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
 9.5 /10 Overall Rating 9.5/10
Based on 1791 reviews since 2006
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property
 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed
 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite
 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" John and Adrian arrived on the Thursday afternoon to part pack in order to get away as early as possible on the Friday. They were very swift in loading a good proportion of the goods in 2.5 hours. The...."   more
 
" The guys on the job were great. Really helpful and worked hard and handled the unload into the new place after a long day brilliantly. They also made sure to sort out the delivery into the local stora...."   more
 
" They say moving is one of the most stressful things we have to do in life and they're not wrong which is why we were so pleased we decided to use your service. It made a refreshing change to experie...."   more
 
" The team were incredibly friendly and efficient. We wanted a service that meant minimal work for us as we had two small children to look after too and that was what was provided. There were some glitc...."   more
 
About Us

At F Smith & Son our priority is to offer a quality, reliable and personal moving service to all of our clients.

To be able to deliver this level of service, our staff are trained to a high standard and are experienced in problem solving and how to overcome difficulties encountered whilst carrying out your removal.

Please take a look at our customer feedback below which we believe speaks for itself.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Code of practice: 94%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 86%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 91%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 97%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 84%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 46
arrived 72
boxes 64
brilliant 75
care 67
careful 36
certainly 36
cheerful 72
courteous 100
crew 74
definitely 96
easy 49
efficient 226
excellent 300
experience 80
extremely 102
family 49
fantastic 70
finish 54
free 61
friendly 305
friends 49
furniture 53
good 176
great 159
guys 100
happy 111
hard 95
helpful 314
Highly 127
impressed 51
just 44
movers 36
pack 37
packed 62
packing 108
pleasant 43
pleased 92
polite 195
process 63
professional 248
Really 116
recommend 337
removal 193
service 454
Smith 251
stress 104
stressful 82
team 272
Thank 122
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Mar 2019
Recommended by customer in AL9

 I'm: Male 

51.7296, -0.2258 		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a 3 bedroom house in Croydon to a 3 bedroom bungalow in Hertfordshire.
 
Cost: £1300
 

"John and Adrian arrived on the Thursday afternoon to part pack in order to get away as early as possible on the Friday. They were very swift in loading a good proportion of the goods in 2.5 hours. The team arrived promptly on Friday morning to finish loading the furniture and we were away by 10.30 a.m . The staff dismantled our beds and resurrected them again at our new home, not an easy task as one of our beds is a six foot wooden frame, but all was completed with a smile on their faces.

Everything was placed at our new home and the lorry was emptied by 4.30 p.m.

I would definitely recommend this firm.
"
 
 
Team:
John, Adrian, Aiden and Jamie
 
 
 

Review 3 Mar 2019
Recommended by customer in LS10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years  53.7939, -1.5407 		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from London to Yorkshire with F Smith. The move was complicated as we leaving some furniture at the house and splitting the delivery between the new property and storage.
 
Cost: £2400
 

"The guys on the job were great. Really helpful and worked hard and handled the unload into the new place after a long day brilliantly. They also made sure to sort out the delivery into the local storage company well and minimise the number of storage containers.

No hesitation in recommending them."
 
 
Team:
Ian and martin
 
 
 

Review 1 Mar 2019
Recommended by customer in TN8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  51.1955, 0.0614 		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving house

"They say moving is one of the most stressful things we have to do in life and they're not wrong which is why we were so pleased we decided to use your service. It made a refreshing change to experience such excellent customer care from beginning to end. We very much appreciated having everything explained to us from the outset so that there were no surprises; we felt prepared for all eventualities. As luck would have it everything went incredibly smoothly but it was a comfort knowing J Smith would guide us through whatever the day decided to throw at us. We were very glad we went for the packing service. I did think this was extravagant but not now, I wouldn't have done it any other way. The packing was done so efficiently and with minimal disturbance to us and everything arrived intact. We would have no hesitation recommending this company which provided a first class service for an affordable price and where nothing was too much trouble."
 
 
Team:
Jason, Richard and Chris
 
 
 

Review 11 Feb 2019
Recommended by customer in SM6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  51.3619, -0.1444 		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from our three bed townhouse to a four bed semi with a baby and a toddler in tow. Smiths packed for us and completed the removal.
 
Cost: £1620
 

"The team were incredibly friendly and efficient. We wanted a service that meant minimal work for us as we had two small children to look after too and that was what was provided. There were some glitches, such as the accidental packing of our overnight bag that had been left on a bed as suggested and some very small breakages (kids’ wooden coat hangers, a couple of glasses) but nothing serious or costly. Overall we had a very smooth move and I wouldn’t hesitate to recommend them to friends and family."
 
 
Team:
Jason, Lee, Chris, Aidan, Denham, Dave
 
 
 

Review 10 Feb 2019
Recommended by customer in BR4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  51.3772, -0.0073 		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a second floor flat to a house about 20mins away

"I couldn’t recommend this company higher!

The office team were a delight to talk to over the phone, really attentive and informative.

The removal team were absolutely fantastic! The three guys worked tirelessly all day. Up and down all the stairs always with a spring in their step and cheerful. Their charisma was infectious and really made the move to our new home even more joyful. So impressed with how hard they worked, totally brilliant."
 
 
Team:
Lee Adrian (I cant remember the other team members name)
 
 
 

Review 30 Jan 2019
Recommended by customer in SW18

 I'm: Male 

51.4493, -0.1977 		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Excellent service, very helpful and friendly crew. Highly recommended."
 
 
Team:
'Tom', Chris and Darren
 
 
 

Review 30 Jan 2019
Recommended by customer in SW16
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  51.4221, -0.1330 		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving from a 6 bedroom family home with outbuildings to two separate flats, children and cat in tow.

"F Smith & Sons were empathetic and engaging. They reacted swiftly and intelligently to changes in the situation (some furniture not fitting, for example, and emergency trips to the tip that required more vans/manpower). I felt supported and part of the team, through out. A fantastic outfit; - I wouldn't hesitate to recommend them to anyone."
 
 
 
 

Review 30 Jan 2019
Recommended by customer in CR2

 I'm: Male 

51.3620, -0.0938 		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
F.Smith & Son collected my furniture, stored it for over a year and returned it this week. It was returned in very good condition and assembled where necessary. They had to carry it up to a second floor flat.

"Very good indeed."
 
 
 
 

Review 23 Jan 2019
Recommended by customer in Cr0

 I'm: Male 

51.3884, -0.0617 		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving home

"A great experience with F Smith and Son, from the moment of booking they were friendly, knowledgeable and willing to help. As moving house was very stressful, it was such a joy to deal with a wonderful family run business who really take care of their customers. Den and Aiden turned up on the day full of energy and ready to go, they took great care with all our items and followed instructions of where to place boxes and items perfectly. They took care to protect our floors and their cheery, hardworking attitude made the whole process very easy. Thank you for making our move go so smoothly for us! Will definitely use again and will recommend to others!"
 
 
Team:
Den and Aiden
 
 
 

Review 27 Dec 2018
Recommended by customer in SW6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  51.4759, -0.1904 		 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 6/10
The firm took care in packing and handling our property
Collection & delivery 6/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 bedroom flat move within london
 
Cost: £1600
 

"we were disappointed the parking space organisation failed, with consequent substantial loss of our time to try to get it sorted last minute; the notice was very short.
The packing was done in an excellent manner, and we were happy with the status of the packed items opening box opening.
The team was very nice and the overall move was on time - we were disappointed to find few broken parts in our furniture - the care to re-assemble the furniture should have been greater"
 
 
 
 

Review 8 Dec 2018
Recommended by customer in SM7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  51.3269, -0.2203 		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a 3.5 bed house to a 4 bed house only 2.5 miles up the road! The removal firm packed for us and also moved our piano. They had great equipment for protecting the sofa''s, flat screen TV''s and they crated one of our nicer mirrors.
 
Cost: £2400
 

"F Smith and Son were a great company to move house with. We had a very detailed visit in order for a quote to be established, we then booked a date to move and have very clear instructions on what would happen and when. We had a few boxes delivered to pack a couple of things but they team arrived to pack us the day before and did an amazing job. The move day went very smoothly apart from not getting into our new property until 3pm. What really impressed me is at 4.30pm 3 extra men arrived to help off load the lorry which meant they had extra hands to get done quicker. It was a great service."
 
 
Team:
Packers were Rob, Jason and another man I can't remember the name of. The removal day was Denam, Jason, Xavier and one other. Denam was great, authoritative, efficient, decisive and looked after our stuff!
 
 
 

Review 7 Dec 2018
Recommended by customer in Sm6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  51.3689, -0.1518 		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Jason, Steve and Darren were amazingly helpful and efficient. They arrived at 8.30 and the van was packed by 12. Their help at the other end moving furniture and building furniture helped my partner and I prioritise unpacking and cleaning and made the process so stress free.
 
Cost: £850
 

"The team were efficient, polite and friendly. They took great care of our furniture and possessions and were incredibly helpful when we had questions or when we needed them to move big furniture into other rooms. I would thoroughly recommend this company. They made a stressful life event very stress free! Thank you!"
 
 
Team:
Jason, Steve, Darren
 
 
 

Review 7 Dec 2018
Recommended by customer in GL52

 I'm: Male 

51.9489, -2.0592 		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I has my items stored until I purchased a new property. I was very happy with the service I received.

"The gentlemen who helped me put my items into storage and the team who delivered my items to me were helpful, courteous and speedy. I appreciated their friendliness at a stressful time. Please pass on my thanks to all four."
 
 
 
 

Review 20 Nov 2018
Recommended by customer in KT11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  51.3359, -0.4379 		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
F Smith & Son moved us from SW London to Cobham.
 
Cost: £3000
 

"From the very first visit by Mr Smith who estimated for the move itself, through the lads packing up our belongings over three days and then loading onto the vans, to the move itself, F Smith & Son were exemplary in every department. Courteous, cheerful, careful, professional ..!!!

We were dreading the whole moving experience given we had been in our house over 26 years and this process was not only far smoother than we had anticipated, but given the good humour and tact of the chaps carrying out the hard work, we actually enjoyed the process.

Many thanks F Smith & Son.

Highly recommended !!

"
 
 
Team:
A big shout out to Denholm who was particularly jovial and Barry who has seen it all before ..!!
 
 
 

Review 9 Nov 2018
Recommended by customer in CR7
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  51.4086, -0.1140 		 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a first floor flat on a busy road with restricted parking to our first house. Because the way the flat had been broken up there were multiple levels and narrow staircases, but the movers handled it brilliantly.
 
Cost: £1123
 

"We did the usual of getting three quotes for our move, and F Smith and Sons were the most competitive and gave us the clearest plan for the move. Everything went like clockwork; the pack the day before, the arrival of the movers, and the moving in to the new address. Out of all the moves we've done this was by far the least stressful. While we hope we do not have to use them again for a long time (in the nicest possible way) we would have no hesitation in recommending them to others."
 
 
Team:
Lorraine Sharp, David Smith, John Smith
 
 
 

Review 30 Oct 2018
Recommended by customer in DE4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  53.0795, -1.4787 		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move was from Coulsdon, Surrey to Matlock in Derbyshire from a three bedroomed house with large garage and 30 years of collected paraphernalia. The move also included my husbands valuable cargo of two large motorcycles.
 
Cost: £3129
 

"F Smith and Son were recommended to us by friends who had used them in their move down to the coast. We rang and an appointment was made to come and give us a quotation the next day. Mr Smith was very professional and friendly and answered all of our questions and concerns. His advice was extremely helpful and reassuring. Everything was explained in specific detail about how the move would take place which was over three days. Packing on Day 1, Loading on Day 2 and driving to Derbyshire. Staying overnight with the vehicle and unloading on Day 3. The removal men were brilliant and very hard working, punctual every day and very careful with all of our possessions throughout the whole move. The contents of our house and garage were very quickly and efficiently packed up. On Day 3 unloading was very organised and all our furniture was placed where we asked and reassembled where necessary, even the motorcycles were delivered without a scratch. Nothing was too much trouble and everything was done with a smile. The access to our new house was not easy and the lorry reversed up the lane with literally inches to spare!"
 
 
Team:
Ian and Martin
 
 
 

Review 24 Oct 2018
Recommended by customer in Se16

 I'm: Male 

51.4938, -0.0444 		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Home move

"Good service"
 
 
Team:
Friendly staff
 
 
 

Review 22 Oct 2018
Recommended by customer in CR2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  51.3466, -0.0811 		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A four day move

"Had to make several changes leading up to move date but these were always accommodated"
 
 
Team:
Chris tommy and fabio
 
 
 

Review 22 Oct 2018
Recommended by customer in RH19
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  51.1291, 0.0089 		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Routine move from 4 bed house to a 3 bed house, heavy oak furniture but nothing unusual
 
Cost: £706
 

"The 2 lads that did the removal weee extremely professional, polite and hard working
I can’t fault anything the did or said
Both my wife a I would recommend smith & sons to anyone
Really excellent job"
 
 
Team:
Denham & mark were outstanding
 
 
 

Review 3 Oct 2018
Recommended by customer in RH12
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  51.0732, -0.3328 		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a two bedroom flat in London to a three bedroom house in west Sunday. We used the full packing service and removals.
 
Cost: £1250
 

"Our flat was packed up in its entirety between 8.30am and around 2pm on the day before the move. The two movers (one more senior and one who was learning) were extremely polite and helpful, and even attempting to work quietly as my baby slept in one of the rooms. They ensured they knew where items would be going when they were unloaded. They even made suggestions about things which they assumed may have been forgotten about and would need to be left out. Three movers then arrived at 8.30 the next day to load up and complete the final packing of essential items. All of them were friendly and very hard working. Always kept us informed of the process and worked around the baby and three year old who were inevitably in their way some of the time. They then drove to the new property and even began unloading before we had arrived so as not to lose time. We were thoroughly impressed with their professionalism and hard work. They even let my toddler so they in tbt drivers seat of the lorry as a treat. Boxes and packing materials were collected the day after I called to say we were unpacked which was great. Thank you very much for making a stressful situation go smoothly!"
 
 
Team:
Flávio, Aiden, Iain (although I’m not 100% sure of names they were all amazing!!
 
 
 
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