F Smith and Son

Where reputations count.

Unit 5 - 6 Mill Lane Trading Estate, Mill Lane
Croydon
Surrey
CR0 4AA

Removers - Removals Companies

www.fsmithandson.co.uk

Email This Business

Tel 020 8688 7063

Listed under: Removers / Removal Companies

98% recommended Rating 9.5/100
1816 reviews since 2006

Satisfaction Ratings

Overall Rating	9.5 /10
Based on 1816 reviews since 2006

Sales & Support	9.4/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.5/10
The firm took care in packing and handling our property

Collection & delivery	9.6/10
Our property was collected and delivered as agreed

Service	9.7/10
The staff were presentable punctual and polite

Value	9.3/10
The firm\'s charges are reasonable for the work involved

Recent Reviews

" F smith and son did a great job. Had clear communication before the day. The guys arrived early, working throughout the day in blistering hot conditions. They disassembled and rebuilt furniture we...." more

" F Smith and son were excellent in every respect. I moved into storage and three months later into a new build. This was stressful, and made more so when I suffered a close family bereavement on the ...." more

" The three guys turned up on time, and were very friendly. They instantly put us at ease in terms of taking apart furniture, removing it and assembling in the new property. The process was a lot quick...." more

" What a couple of movers! On the day of the move the two man team arrived early and were so polite and quick but at the same time took great care with all our goods. We didn�t pay for packing as we had...." more

About Us
Information provided by the business
Legal Name: F Smith and Son (Croydon) Ltd. Limited Company.

At F Smith & Son our priority is to offer a quality, reliable and personal moving service to all of our clients.

To be able to deliver this level of service, our staff are trained to a high standard and are experienced in problem solving and how to overcome difficulties encountered whilst carrying out your removal.

Please take a look at our customer feedback below which we believe speaks for itself.

Review 17 Aug 2020 Recommended by customer in CR8 My Age: 40 - 49 I'm: Male My level of experience of similar services: Below Average I haven't used this business before business F Smith and Son https://www.referenceline.com/removers_removals_companies-in-croydon-fsmithandson-13889

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

A move from a two bed ground floor flat to a 3 bed semi. Move was 5 miles.

Cost: £893

"F smith and son did a great job. Had clear communication before the day. The guys arrived early, working throughout the day in blistering hot conditions. They disassembled and rebuilt furniture well. They helped move all items into the correct place. I would recommend this company to do your move. A great service."

Team:
F smith and son

REPORT THIS REVIEW

Review 3 Mar 2020 Recommended by customer in RH14 My Age: 50 - 59 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business F Smith and Son https://www.referenceline.com/removers_removals_companies-in-croydon-fsmithandson-13889

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

I was moving from our longstanding family home to a new build. The new property was delayed and in the end I required to go into temporary accommodation and put my belongings into storage. F Smith and son dealt with my change of circumstances very professionally and promptly.

Cost: £4000

"F Smith and son were excellent in every respect.
I moved into storage and three months later into a new build.
This was stressful, and made more so when I suffered a close family bereavement on the day I moved out of our long term family home.
The staff were extremely sensitive, seeking to work as quickly and quietly as possible.

Communications with the office were prompt and accurate and all the staff on all four days of moving out and in were very professional, pleasant, hard working, careful .
They took care with packing and I have not had any breakages, they dealt with a wet weather day very well, and were respectful of the new build property.
"

REPORT THIS REVIEW

Review 2 Mar 2020 Recommended by customer in BR2 My Age: 30 - 39 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business F Smith and Son https://www.referenceline.com/removers_removals_companies-in-croydon-fsmithandson-13889

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from a maisonette to a 4 bed house. 10 min drive away 2 vans 1 large sofa 1 sofa bed 1 King bed They had to get the furniture down 2/3 flights of narrow stairs Sofas had to go over a balcony and through the garden

Cost: £880

"The three guys turned up on time, and were very friendly. They instantly put us at ease in terms of taking apart furniture, removing it and assembling in the new property.
The process was a lot quicker than we anticipated (although they may say differently!)
They boxed up our furniture and clothing efficiently and it was well organised.
On the whole, we had a really positive moving experience and this was definitely because the process was smooth. Their humour and Friendliness helped the process massively. Thank you.
Not that we will, but if we move again, we will be in touch.

Thanks again,
Laura, Wayne and Marley."

Team:
Clive, Steve

REPORT THIS REVIEW

Review 2 Mar 2020 Recommended by customer in ME18 My Age: 50 - 59 I'm: Male My level of experience of similar services: Average I haven't used this business before business F Smith and Son https://www.referenceline.com/removers_removals_companies-in-croydon-fsmithandson-13889

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The move was from a two bed flat to a three bedroom semi detached house. The new house was a new build property so there were no requirements for large white goods as these were already included. There was however furniture such as cabinets and bunk beds plus chest of drawers.

Cost: £584

"What a couple of movers! On the day of the move the two man team arrived early and were so polite and quick but at the same time took great care with all our goods. We didn�t pay for packing as we had completed this ourselves, however as we were just finishing off the last few bits on the day and they both made boxes up and helped us to pack, it was only two boxes but we honestly felt that nothing was too much trouble.
It was obvious that the two chaps were comfortable in their work because nothing fazed them and there was no pressure or stress from them at all. I have a lot of valuable paintings and they handled them all as if they were their own.
When we arrived at the new house things were made easier for them as we asked that they place all the boxes in the garage and only the bunk beds and double mattress and our clothes had to go in to the house. They each took time to lay new protective floor coverings down on the brand new carpets, and they were very careful not to mark the walls.
I noticed when I went into the garage that they had placed boxes on top of a wooden TV stand I had, but had taken the consideration to cover the unit with a collapsed thick cardboard box protecting it from possible scratches. They rebuilt the bunk beds and again took great care in protecting the walls and carpet.
We moved from SW London to Southeast Kent and they arrived at 0830 and were completely finished by 2:30pm with no breakages or issues what so ever.
I used a different removal firm once before and it was awful and so I had my concerns, however F Smith & Sons restored my faith and I would recommend anyone looking to move to look no further than their website. I would without hesitation use them again."

Team:
Barry Connor

REPORT THIS REVIEW

Review 25 Feb 2020 Recommended by customer in CR3 My Age: 40 - 49 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business F Smith and Son https://www.referenceline.com/removers_removals_companies-in-croydon-fsmithandson-13889

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

House move. 3 floored house with stairs to the front too.

"Great Company - guys who moved us were brilliant, worked really hard and made the whole thing a lot less stressful with friendly banter between them and with us. Would definitely recommend them."

Team:
Lee

REPORT THIS REVIEW

Review 21 Feb 2020 Recommended by customer in CR5 I'm: Male business F Smith and Son https://www.referenceline.com/removers_removals_companies-in-croydon-fsmithandson-13889

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moving from a two bed to a three bed house on the same road.

Cost: £1152

"F Smith & Son did a brilliant job in helping us move house. Professional, efficient, friendly and tidy: we couldn't have asked for anything more. I'm so glad we had F Smith & Son to help make the day of our move go as smoothly as possible."

REPORT THIS REVIEW

Review 28 Jan 2020 Recommended by customer in CR3 My Age: 50 - 59 I'm: Female My level of experience of similar services: Below Average I haven't used this business before business F Smith and Son https://www.referenceline.com/removers_removals_companies-in-croydon-fsmithandson-13889

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Customer Review

Move from 3 bed to 4 bed house about a mile away. Complicated by major delays from solicitors at the bottom of the chain causing severe delays during the day.

Cost: £1200

"The process and support from the first phone call to the last box being delivered was excellent. Everyone we dealt with was polite and helpful. The process was clear and transparent. Other companies appeared to say one thing and when looking at their documentation there was different information.
On moving day the team were really helpful and a joy to deal with. They were super fast and checked everything with us.
Our move was significantly delayed due to others in the chain. We loaded with both the office and team on the van and they stayed to get us in and even got extra help. The team couldn�t help with the delays but they helped us get in with the least fuss.
The company was not the cheapest but for us the money was extremely well spent. Thanks to all.
"

Team:
Richard, Ian, Lee

REPORT THIS REVIEW

Review 20 Dec 2019 Recommended by customer in KT15 My Age: 50 - 59 I'm: Female My level of experience of similar services: Beginner I have known this business: Under 1 year business F Smith and Son https://www.referenceline.com/removers_removals_companies-in-croydon-fsmithandson-13889

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

A move from a house that we had been in for 27 years, we have a lot of STUFF!

"Absolutely EXCEPTIONALLY EXCELLENT! From the quotation visit to the unloading we cannot fault, or praise highly enough the team. Kind, caring, thoughtful, polite, understanding and empathetic. And also to add, that the work ethic of Lee, Martin and the team was amazing. Thank you very much!"

Team:
Lee, Martin, Bradley, Dave, Stewart

REPORT THIS REVIEW

Review 20 Dec 2019 Recommended by customer in BN 6 My Age: 60 - 69 I'm: Male My level of experience of similar services: Experienced I have known this business: 1 - 5 years business F Smith and Son https://www.referenceline.com/removers_removals_companies-in-croydon-fsmithandson-13889

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	8/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	8/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Very Good

"We have used you in the past and have always been pleased with the service you offer.
Your men have always been friendly, helpful and obliging.
The work carried out was done quickly and without any fuss.
Overall very pleased and will definitely use you on our next move."

REPORT THIS REVIEW

Review 19 Nov 2019 Recommended by customer in CR2 My Age: 40 - 49 I'm: Male My level of experience of similar services: Average I have known this business: Over 10 years business F Smith and Son https://www.referenceline.com/removers_removals_companies-in-croydon-fsmithandson-13889

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Three locations to one including packing.

Cost: £2500

"We have used F Smith & Sons on a number of occasions over the years and never cease to be amazed by their professionalism. The staff are great, reassuring at stressful moments and most importantly careful and considerate with our possessions. A fantastic move again this time - everything on schedule and perfectly executed - no easy task when we were moving from three locations into one!"

Team:
Martin and Barry were awesome

REPORT THIS REVIEW

Review 25 Oct 2019 Recommended by customer in CT5 My Age: 60 - 69 I'm: Male My level of experience of similar services: Beginner I haven't used this business before business F Smith and Son https://www.referenceline.com/removers_removals_companies-in-croydon-fsmithandson-13889

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

I required a full packing and removal service

Cost: £2239

"The removers arrived at 8.00am on the Thursday and packed all day being very careful not to damage any item. They packed the lorry with what they could that day and took it to their secure storage facility over night. On Friday they completed the packing and then drove to my new house 60 miles away and were there before the vendors had moved out. They waited until vendors had left which was a couple of hours and then unpacked the lorry putting up the beds and placing the marked boxes in the correct rooms making it much easier for us to sort out. The three removers Ian, Barry and Aiden were really amiable and made the move which can be stressful very enjoyable. F Smith and sons were recommended to us by my daughter who moved from London to Gloucester a few years ago and I would recommend them to anyone moving home."

Team:
Ian , Barry and Aiden

REPORT THIS REVIEW

Review 30 Sep 2019 Recommended by customer in KT13 My Age: 40 - 49 I'm: Female My level of experience of similar services: Average I haven't used this business before business F Smith and Son https://www.referenceline.com/removers_removals_companies-in-croydon-fsmithandson-13889

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	5/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Packing and moving

Cost: £1750

"The packers were excellent however on the moving day the company did not send enough removals men and the three men then worked one man down and the workload was too much for them - they didn't event have time for lunch.
They themselves were great and worked hard b we were disappointed the company did not send enough people"

Team:
Chris and Lee

REPORT THIS REVIEW

Review 9 Sep 2019 Recommended by customer in CR0 My Age: 30 - 39 I'm: Female business F Smith and Son https://www.referenceline.com/removers_removals_companies-in-croydon-fsmithandson-13889

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from 2 bedroom in Surrey to 3 bedroom in Hertfordshire.

"A fantastic, professional removal team! From the home survey, admin team, packing and movers the while team were polite, friendly and professional.
We had the full packing service so Lee arrived the day before the move and was very friendly and organised. Everything was well packed and labelled.
On moving day Dave, John, Martin and Louis arrived early and once again were friendly and professional. We even left our property well ahead of time thanks to their hard work!
Despite some difficulty getting into our new home the guys were understanding, helpful and flexible.
A really big thank you to you all!"

REPORT THIS REVIEW

Review 16 Aug 2019 Recommended by customer in SW1V I'm: Male business F Smith and Son https://www.referenceline.com/removers_removals_companies-in-croydon-fsmithandson-13889

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

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Customer Review

They packed and moved my furniture and belongings from a house in Chelsea to a flat in Pimlico.

Cost: £880

"Two guys arrived at 10am; I was asked to show them around the house; they then moved around the house carefully packing everything (including the contents of larder cupboards and the fridge); they raised any issues about whether something needed to be packed; and they completed the process of packing my furniture and belongings in around three hours. They then drove to the destination property and, once there, unpacked everything and re-assembled furniture in about two hours.

All in all, they were impressively efficient and a delight to use."

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Review 12 Aug 2019 Recommended by customer in TN22 My Age: up to 29 I'm: Female My level of experience of similar services: Beginner I have known this business: Under 1 year business F Smith and Son https://www.referenceline.com/removers_removals_companies-in-croydon-fsmithandson-13889

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

Moved from South London to Sussex and had to store all my things for a few weeks.

Cost: £1400

"The company provided a reasonable price and the workers were polite, friendly, punctual and happy to help with anything."

REPORT THIS REVIEW

Review 29 Jul 2019 Recommended by customer in CR0 I'm: Male business F Smith and Son https://www.referenceline.com/removers_removals_companies-in-croydon-fsmithandson-13889

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The firm\'s charges are reasonable for the work involved

Show All

Customer Review

Move from Croydon to Caterham The move presented difficulties as it was from the 12th Floor with a slow lift to a first floor with no lift and problems parking

Cost: £1100

"I found F. Smith and Son very professional and helpful, particularly in the way they overcame the various difficulties which presented themselves during the course of the move (not of their making!).

They struck me as very honest and reliable and I would recommend them wholeheartedly."

REPORT THIS REVIEW

Review 28 Jun 2019 Recommended by customer in CR4 My Age: 50 - 59 I'm: Female My level of experience of similar services: Beginner I have known this business: 1 - 5 years business F Smith and Son https://www.referenceline.com/removers_removals_companies-in-croydon-fsmithandson-13889

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Removal of house contents from a 3 bedroom terrace in Mitcham to a 3bedroom bungalow in Northern Ireland. The stairlift in Mitcham was also removed, both occupants are disabled.

Cost: £5517

"Our house sale had been very difficult up to the time of the physical move. The team, Ian, Connor and Aidan were efficient, polite and hardworking. Because I am disabled the went above and beyond expectations to make this element of the move trouble free. I am extremely grateful and wish them all the best in their careers and in the future."

Team:
Ian, Connor and Aidan

REPORT THIS REVIEW

Review 28 Jun 2019 Recommended by customer in TW11 My Age: 30 - 39 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business F Smith and Son https://www.referenceline.com/removers_removals_companies-in-croydon-fsmithandson-13889

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Household items including sofa, chairs, pictures, boxes, flat packed bed from ikea

"From start to finish the process was professional and efficient, the team that managed my move did an amazing job and even put together my flat packed bed - excellent service all round would highly recommend to anyone wanting a professional team to help with their move."

REPORT THIS REVIEW

Review 5 May 2019 Recommended by customer in CR0 My Age: up to 29 I'm: Male My level of experience of similar services: Beginner I haven't used this business before business F Smith and Son https://www.referenceline.com/removers_removals_companies-in-croydon-fsmithandson-13889

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

2 bedroom flat to 2 bedroom house.

"Everything went smoothly and on time. Staff were professional and friendly. Would definitely use them again in the future."

REPORT THIS REVIEW

Review 26 Apr 2019 Recommended by customer in CR0 My Age: 50 - 59 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business F Smith and Son https://www.referenceline.com/removers_removals_companies-in-croydon-fsmithandson-13889

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Office Move with disposal of confidential documents.

Cost: £745

"F Smith and Son were very professional and gave an excellent service."

REPORT THIS REVIEW

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