Dollimore & Christie Ltd

Hillcrest Ashbrook, Stevenage Road
Hitchin
Hertfordshire
SG4 7JY

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.5/10
174 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 174 reviews since 2009
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" All went smoothly and efficiently. "   more
 
" Fantastic service. The guys worked so hard and didn't grumble about anything but were so happy to help. We would fully recommend the company. Especially the packing option, Great for 4 men to help mov...."   more
 
" Quick and efficient. "   more
 
" Top company - great workers !!"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 91%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 73%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 85%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 93%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 69%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

better 5
C 15
care 6
cheerful 5
Christie 12
courteous 10
crew 6
definitely 6
Dollimore 12
easy 4
efficient 25
efficiently 8
Excellent 32
experience 7
Extremely 11
family 4
Fantastic 4
finish 4
Friendly 20
good 26
Great 12
guys 5
happy 8
hard 16
Helpful 25
Highly 9
impressed 5
loading 4
lost 5
packed 6
packing 13
pleasant 4
pleased 10
pm 5
polite 16
problems 6
process 4
professional 15
property 4
quick 7
quickly 7
quote 6
really 7
recommend 26
removal 19
satisfied 7
service 37
stress 7
team 14
Thank 11
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 30 May 2019
Recommended by customer in SG4
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1776

"All went smoothly and efficiently. "
 
 
 
 
Team:
Nick Andrew
 
 
 


Review 28 Jan 2019
Recommended by customer in CB23
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved out of a town house and the team made all the stairs seen effortless. They helped the whole packing up and move painless. We moved 30 mins away and they were waiting for us as we drove up with the keys.
 

"Fantastic service. The guys worked so hard and didn't grumble about anything but were so happy to help. We would fully recommend the company. Especially the packing option, Great for 4 men to help move us out of our town house- Meant we didn't need to much at all."
 
 
 
 
Team:
Wayne Ric
 
 
 


Review 2 Jan 2019
Recommended by customer in SG2
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bed house
2 bed flat.
 
Cost: £984
 
 
Team:
Jason Nick Richard
 
 
 


Review 21 Nov 2018
Recommended by customer in CV8
 My Age: 50 - 59 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £3008

"Quick and efficient. "
 
 
 
 
Team:
Nick Andrew Matt Stuart
 
 
 


Review 21 Nov 2018
Recommended by customer in SG18
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very smooth and professional. No hickups.
 
Cost: £968

"Top company - great workers !!"
 
 
 
 
Team:
Nick Andrew
 
 
 


Review 7 Nov 2018
Recommended by customer in SG5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Difficult parking access.
 

"Outstanding
Friendly
Helpful
Service. "
 
 
 
 
Team:
Mat
 
 
 


Review 29 Oct 2018
Recommended by customer in SG5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a 3 bed semi to a 3 bed detached on a busy road. Restricted access to first floor of ___ for bed bases meant that beds had to be taken through firs floor window.
 
Cost: £1330

"The crew were outstanding. Each hurdle was handled expertly and overcome using common sense and their team works. Their approach at all stages reflected their depth of experience and very positive approach. We would have no hesitation in using them again. "
 
 
 
 
 
 


Review 23 Oct 2018
Recommended by customer in PO31
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Quite a complex move from 1 house in Hitchin, herts to 2 houses, 1 in Spain and 1 is Isle of wight (via storage)
 
Cost: £11000

"All aspects of the move handled superbly. Office staff helpful to start (Fason & Amanda) and all removal men very professional. Belongings stored securely. Continuity with Nick present for all 3 pick ups / delivering. Highly recommend. "
 
 
 
 
Team:
Nick Andrew
 
 
 


Review 15 Oct 2018
Recommended by customer in SG18
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Great, no problems at all.
 
Cost: £1200

"Will definitely use again and recommend. "
 
 
 
 
Team:
Nick Andrew
 
 
 


Review 15 Oct 2018
Recommended by customer in SG4
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 4 Oct 2018
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"I thought that the staff doing the moving were really helpful and reliable. I was confident with them and their work. Thank you. "
 
 
 
 
 
 


Review 3 Oct 2018
Recommended by customer in SG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from property in Cheshunt to property in Shoronage.
 
Cost: £1812

"Excellent service. "
 
 
 
 
Team:
Nick James Watne Richard
 
 
 


Review 2 Oct 2018
Recommended by customer in NE61
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
After 30 yrs in the house plus belongings from parents and aunts now deceased it was hard work.
 
Cost: £3169

"Wayne and Stewart would well to complete the task on time despite very short handed. "
 
 
 
 
Team:
Wayne Stuar
 
 
 


Review 23 Aug 2018
Recommended by customer in SG1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £936

"Excellent service nothing too much trouble very professional. Removal men very kind carry on the good work I will be recommending you to any family and friends that ask. "
 
 
 
 
Team:
Nick Tom Chris
 
 
 


Review 8 Aug 2018
Recommended by customer in SG2
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £600

"The whole process from start to finish was excellent. I would recommend this firm. On the day the removal men worked very hard and were polite. "
 
 
 
 
Team:
Nick Stuart
 
 
 


Review 7 Aug 2018
Recommended by customer in SG5
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
35 degree heat! Previous occupants hadn't finished moving out. Delayed completion.
 
Cost: £1138

"The team worked quickly and efficiently despite the extreme heat conditions. They were all courteous professional and polite. Extremely helpful. "
 
 
 
 
Team:
Richard Thomas
 
 
 


Review 10 Jul 2018
Recommended by customer in SG5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The three removal men were extremely helpful and courteous. They were very obliging.
 
Cost: £650

"Excellent. Would fully recommend the company. "
 
 
 
 
Team:
Nick Matt Andrew
 
 
 


Review 8 May 2018
Recommended by customer in SG3
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving out of own house into temporary accommodation while renovations take place.
Builders had been at house for 2 weeks and front garden was like a building site.
 
Cost: £671

"Removal guys were great.
They had to cope with walking planks to access house and a lot of mud.
They went house to change before they bought everything to new accommodation.
We are very grateful.
Hope all goes as well when we return."
 
 
 
 
Team:
Nick Andrew
 
 
 


Review 29 Mar 2018
Recommended by customer in DE72
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Nick Andrew Stuart
 
 
 


Review 8 Mar 2018
Recommended by customer in CH66
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Hitchin to Ellesmere port- a long way!
 
Cost: £2652

"I was most impressed that paper was used and not bubble wrap. The men were courteous, discreet and extremely efficient."
 
 
 
 
Team:
Nick Andrew
 
 
 

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