C & G Ayres Ltd

Royal County Depository, 2 Ross Road
Reading
Berkshire
RG1 8EL

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.8/10
73 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 73 reviews since 2008
 
 
 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Really pleased with the move. Great team."   more
 
" If I'eve moved again I would definitely use you. Really friendly service. Neat and clean and great great guy. Thank you."   more
 
" Very happy with the move. The movers made it an enjoyable and entertaining experience."   more
 
" Very helpful staff who go above, beyond, no hesitation in recommending this firm. 3rd time we have used C and G Ayres with no problem at all in any of our moves."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 73%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 85%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 71%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 76%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 81%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 61%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Ayres 11
bed 2
boys 2
brilliant 2
broken 2
C 5
C&G 2
care 2
caused 2
cheerful 2
complaints 2
courteous 5
crew 4
ease 2
easier 3
efficient 3
enjoyable 2
especially 2
excellent 12
experience 3
extremely 3
fantastic 3
friendly 8
friends 2
Furniture 2
good 5
Great 6
guys 3
happy 5
hard 6
hardworking 2
helped 3
Helpful 14
highly 3
impressed 2
Kev 3
making 2
pleased 4
polite 3
Really 5
recommend 8
Removal 7
service 14
smoothly 3
storage 3
stress 3
stressful 6
team 8
Thank 6
trouble 5
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 4 3 2 1

Budget:  


Review 6 Nov 2016
Recommended by customer in RG8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Really pleased with the move. Great team."
 
 
 
 
Team:
Kev Tristan Bob
 
 
 


Review 4 Jul 2016
Recommended by customer in RG24
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went very smoothly. Moved with areas before and the same team. Great guys good fun and take the stress out.
 
Cost: £456

"If I'eve moved again I would definitely use you. Really friendly service. Neat and clean and great great guy. Thank you."
 
 
 
 
Team:
Kev
 
 
 


Review 10 Jun 2016
Recommended by customer in OX27
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From Reading to Bicester. Move went smoothly. Access difficult at old house but movers worked round it and were packed early on moving day.
1 valuable item: harp
 
Cost: £871

"Very happy with the move. The movers made it an enjoyable and entertaining experience."
 
 
 
 
Team:
Kev
 
 
 


Review 27 May 2016
Recommended by customer in TF9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From 1 st floor apartment plus storage to house 160 miles away.
 
Cost: £2472

"Very helpful staff who go above, beyond, no hesitation in recommending this firm. 3rd time we have used C and G Ayres with no problem at all in any of our moves."
 
 
 
 
Team:
Tristan Kev
 
 
 


Review 10 Apr 2016
Recommended by customer in NG34
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1933

"Removal men were helpful, worked very hard. No complaints at all"
 
 
 
 
Team:
Kev Tristan Chris
 
 
 


Review 10 Apr 2016
Recommended by customer in RG4
 My level of experience of similar services: Experienced 
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Straightforward transfer from a rented property in the same town.
 

"All done very professionally and expertly. Anything broken or lost was caused by us not the movers! "
 
 
 
 
Team:
Kev Tristan Chris
 
 
 


Review 9 Jul 2015
Recommended by customer in BN16
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1789

"This is the second time I have used Ayres and they were fabulous again. There have been no damages and they were a pleasure to have in our home. They made the process of relocating a lot less, stressful than it could have been. Thank you!"
 
 
 
 
Team:
Kev Chris
 
 
 


Review 30 Jun 2015
Recommended by customer in PE23
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £4500

"Great service, friendly, helpful & patient! We used Ayres from a friends recommendation & would do the same & recommend to anyone."
 
 
 
 
Team:
Kev Trist
 
 
 


Review 26 Jun 2015
Recommended by customer in RG9
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Barometer. There cost? Removal & storage.
 
Cost: £938

"Very very helpful. Nothing too much trouble- made the move run very smoothly."
 
 
 
 
Team:
Kev Trist Chris
 
 
 


Review 9 Jun 2015
Recommended by customer in RG17
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The team were fantastic."
 
 
 
 
 
 


Review 11 May 2015
Recommended by customer in RG9
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The team were very helpful, friendly, punctual. Everything was handled in an easy & stress free manner. Thank you!"
 
 
 
 
Team:
Kar Trist Chris
 
 
 


Review 23 Feb 2015
Recommended by customer in SN12
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Very courteous and understanding, helpful, took great care in removing items from the home, making sure adequate covering on carpets etc. Always happy with a sense of humour and very obliging. I would thoroughly recommend the company and especially the trio involved. I have several really good photos of the van and the boys. "
 
 
 
 
Team:
Kev Trist Chris
 
 
 


Review 8 Jan 2015
Recommended by customer in RG19
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £696

"Fantastic service. They were the only company available to us and did a brilliant job - in and out so fast and nothing was broken / damaged."
 
 
 
 
Team:
Kev Trist
 
 
 


Review 31 Dec 2014
Recommended by customer in RG31
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £649

"Kev & Trist were very good at their job, polite & helpful I highly recommend them. Great guys!"
 
 
 
 
Team:
Kev Trist
 
 
 


Review 3 Dec 2014
Recommended by customer in RG31
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £638

"Furniture went into storage arrived on time, very quick and polite on moving house nothing was too much trouble very helpful would recommend 10/10 all done very well."
 
 
 
 
Team:
Kev Trist Chris Scott
 
 
 


Review 8 Nov 2014
Recommended by customer in RG40
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £577

"Very pleased. With your removal men. made everything go smoothly."
 
 
 
 
Team:
1
 
 
 


Review 21 Oct 2014
Recommended by customer in LL18
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1448
 
 
 
 


Review 4 Sep 2014
Recommended by customer in RG41
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Approx to self store. to first floor apartment.
 

"Down sizing from a 4 bed detached to a 2 bed apartment was made much easier by the cheerful and hardworking trio of guys from C & G Ayres would recommend to anyone."
 
 
 
 
Team:
Kev Tris Chris
 
 
 


Review 14 Aug 2014
Recommended by customer in OX16
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £589
 
 
Team:
Kev Chris
 
 
 


Review 11 Aug 2014
Recommended by customer in SN8
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £3100
 
 
Team:
Kev Trist Chris
 
 
 

Back to top

» 4 3 2 1