Essex Removal Service & Co

Where reputations count.

139 Crow Lane
Romford
Essex
RM7 0ES

Removers - Removals Companies

www.essexremovals.com

Email This Business

Tel 01708 722 277

Listed under: Removers / Removal Companies

100% recommended Rating 9.9/100
541 reviews since 2007

Satisfaction Ratings

Overall Rating	9.9 /10
Based on 541 reviews since 2007

Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.9/10
The firm took care in packing and handling our property

Collection & delivery	9.9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9.8/10
The price represents value for money

Recent Reviews

" we received an excellent service from Essex Removal Service & Co on both occaisions. The staff were very proffesional and helpful, nothing was to much trouble for them especially Dave who was involved...." more

" Essex removals were brilliant from start to finish. I had ran out of packing tape a week prior to the move and they arranged to quickly get some dropped off within a few days. On our move day They arr...." more

" Excellent service. Crew were very helpful and always happy to help." more

" This is a family run business and really shows. They are all such lovely people but very professional. On the day of the move the guys turned up on time and immediately took the stress I was feeling...." more

About Us
Information provided by the business
Legal Name: Essex Removal Service & Co Ltd. Limited Company.

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Review 13 Oct 2021 Recommended by customer in CM16 I'm: Male business Essex Removal Service & Co https://www.referenceline.com/removers_removals_companies-in-romford-essexremovalserviceco-15024

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We moved twice in the last 3 months with Essex Removal Service & Co

"we received an excellent service from Essex Removal Service & Co on both occaisions. The staff were very proffesional and helpful, nothing was to much trouble for them especially Dave who was involved in both our moves. There was no mess, no damage and the whole process was quick and efficient. I would fully recommend them to everyone."

Team:
Dave moved us on both occasions

REPORT THIS REVIEW

Review 31 Jul 2020 Recommended by customer in CM15 I'm: Male business Essex Removal Service & Co https://www.referenceline.com/removers_removals_companies-in-romford-essexremovalserviceco-15024

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

House removal of a three bed house with full up shed and loft.

Cost: £900

"Essex removals were brilliant from start to finish. I had ran out of packing tape a week prior to the move and they arranged to quickly get some dropped off within a few days. On our move day They arrived on time and didn�t stop from the moment they set foot inside. I have honestly never seen a removal team work so hard and be such a pleasure to work with. They were polite, hard working and took care of all of our items."

REPORT THIS REVIEW

Review 22 Jul 2020 Recommended by customer in IP28 My Age: 50 - 59 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Essex Removal Service & Co https://www.referenceline.com/removers_removals_companies-in-romford-essexremovalserviceco-15024

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Excellent service throughout. We even moved in lockdown and still received an excellent service.

"Excellent service.
Crew were very helpful and always happy to help."

REPORT THIS REVIEW

Review 2 Jun 2020 Recommended by customer in CO10 I'm: Male business Essex Removal Service & Co https://www.referenceline.com/removers_removals_companies-in-romford-essexremovalserviceco-15024

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Couldn''t ask for better.

"This is a family run business and really shows. They are all such lovely people but very professional. On the day of the move the guys turned up on time and immediately took the stress I was feeling away. They were great. Everything went smoothly and there were no breakables.
They are very reasonably priced too.
You can't go wrong with Essex removals.
Thanks again guys you were great."

REPORT THIS REVIEW

Review 26 May 2020 Recommended by customer in RM10 My Age: 40 - 49 I'm: Male My level of experience of similar services: Average I haven't used this business before business Essex Removal Service & Co https://www.referenceline.com/removers_removals_companies-in-romford-essexremovalserviceco-15024

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Customer Review

The moving of a very heavy antique piano.

"The friendly team turned up before the allotted time, very carefully wrapped and strapped the piano up. Moved it through the house without any issue. Managed the piano down some very awkward steps out of the house. The piano arrived at its new home exactly as it left the old house. I can't thank the team enough for the excellent care and attention in moving our precious item."

REPORT THIS REVIEW

Review 26 Nov 2018 Recommended by customer in TN6 My Age: 50 - 59 I'm: Female My level of experience of similar services: Average I haven't used this business before business Essex Removal Service & Co https://www.referenceline.com/removers_removals_companies-in-romford-essexremovalserviceco-15024

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

The removal company arrived the day before we moved and loaded up as much as they could into the big removal lorry, until it was full,making sure all our internal door openings, staircase and stairs. were protected before they started covering and moving our furniture and large items into the lorry. The covers they used were thick and quilted and protected everything they covered so very well. They were then back bright and early the day of the move with another empty lorry to finish emptying the house. It�s quite an Emotional day, when you have lived in a home for 25 plus years,but these men made it easier for us.

"We could not recommend this company highly enough. They were always so helpful and nothing was too much trouble. They worked so well as a team.
Ours wasn�t the easiest house to unload by but they never ever commented.
All the furniture was well protected during the packing and unpacking.
They are an exceptional company.
Thank you for making our movego so smoothly"

REPORT THIS REVIEW

Review 14 Feb 2018 Recommended by customer in RM13 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I have known this business: Under 1 year business Essex Removal Service & Co https://www.referenceline.com/removers_removals_companies-in-romford-essexremovalserviceco-15024

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

This move was the least stressful move we have made to date. Its the first time we Essex Removals. If we move again we would defiantly use them again.

Cost: £800

"Right from the early morning start the guys never stopped, with the loading then the delivering. spot on. Friendly and efficient. And not as expensive as some."

Team:
Ken Watts, Daniel Watts, Matty Watts

REPORT THIS REVIEW

Review 14 Feb 2018 Recommended by customer in RM2 My Age: 70 + I'm: Male My level of experience of similar services: Experienced I have known this business: Over 10 years business Essex Removal Service & Co https://www.referenceline.com/removers_removals_companies-in-romford-essexremovalserviceco-15024

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

essex removals moved me back from neagh southern ireland in january back to romford essex

Cost: £3800

"essex removals moved me and my family back from neagh ireland in january they turn up on time packed and loaded on the same day then returned back to essex the next day then delivers the following day a great job and service done by there very helpful and polite staff both in office and on the vans would recommend them to anybody how teens a removal done . a grate job done very helpful and polite staff job done in the time scale they said it would take"

Team:
matt and dan

REPORT THIS REVIEW

Review 15 Jul 2017 Recommended by customer in NR18 My Age: 40 - 49 I'm: Female My level of experience of similar services: Beginner I have known this business: Under 1 year business Essex Removal Service & Co https://www.referenceline.com/removers_removals_companies-in-romford-essexremovalserviceco-15024

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We used Essex Removals to relocate from London to Norwich.

"They provided an excellent service from the arranging of the moving date to the unloading at the new address.
They took great care with all the boxes and every piece of furniture.
Nothing was too much trouble and they made a stressful day that bit easier.
I would recommend this family firm to everyone.
They are a most professional firm from start to finish."

Team:
Lynne and Lucy

REPORT THIS REVIEW

Review 11 Oct 2016 Recommended by customer in WF7 My Age: 30 - 39 I'm: Female My level of experience of similar services: Average I haven't used this business before business Essex Removal Service & Co https://www.referenceline.com/removers_removals_companies-in-romford-essexremovalserviceco-15024

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The move was from a three bed house in Colchester, Essex to a four bed house in Wakefield. Access in Colchester was difficult and rather tight on a new housing estate and the unpack complex in that the driveway up to the house is rather steep however neither of these problems phased the team at all.

Cost: £1800

"The entire staff were very professional from the quote through the the unpack. All the staff presented themselves as experienced and professional and worked with us to ensure that the move was extremely smooth and simple, we had no concerns throughout the process as all out questions were answered promptly whether on the phone or email. To even know where the vehicle would be stored overnight (as we were moving 180 miles) really put our minds at rest. The addition of protective items not only for our items but also for the carpets and doorways meant there was not even a tiny knock on a wall or door, as you might expect in such a house move. Knowing the company is run by a family who do not used hired vehicles or casual staff was also a very positive point as we felt confident if there had been an issue, which there was not, that it would have been easily resolved. We would highly recommend the company and have already to friends and family for any future moves."

Team:
Josh and Matt

REPORT THIS REVIEW

Review 8 Mar 2016 Recommended by customer in RM5 My Age: 30 - 39 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Essex Removal Service & Co https://www.referenceline.com/removers_removals_companies-in-romford-essexremovalserviceco-15024

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moving from 3 bed house to 4 bed including loft room. Difficulty in moving certain items due to doorways.

"Fantastic service. Matthew and Reece did a great job, as did seen when he arrived. Very happy with the service and would absolutely recommend you to anyone."

REPORT THIS REVIEW

Review 29 Feb 2016 Recommended by customer in CD7 I haven't used this business before business Essex Removal Service & Co https://www.referenceline.com/removers_removals_companies-in-romford-essexremovalserviceco-15024

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Cost: £1000

Team:
Dave Steve Lee

REPORT THIS REVIEW

Review 24 Feb 2016 Recommended by customer in RM14 My Age: 40 - 49 My level of experience of similar services: Average I have known this business: Under 1 year business Essex Removal Service & Co https://www.referenceline.com/removers_removals_companies-in-romford-essexremovalserviceco-15024

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Cost: £1200

"The men were great, took good care of all our belongings and did the work whilst singing and laughing!"

Team:
Dave Steve Wayne Reece

REPORT THIS REVIEW

Review 19 Feb 2016 Recommended by customer in CO15 My Age: 40 - 49 business Essex Removal Service & Co https://www.referenceline.com/removers_removals_companies-in-romford-essexremovalserviceco-15024

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Cost: £840

"Excellent service."

Team:
Dave Steve Fred

REPORT THIS REVIEW

Review 19 Feb 2016 Recommended by customer in CO15 business Essex Removal Service & Co https://www.referenceline.com/removers_removals_companies-in-romford-essexremovalserviceco-15024

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Cost: £1170

Team:
Dave Steve Greg

REPORT THIS REVIEW

Review 17 Feb 2016 Recommended by customer in CM15 My Age: 50 - 59 My level of experience of similar services: Experienced I have known this business: 5 - 10 years business Essex Removal Service & Co https://www.referenceline.com/removers_removals_companies-in-romford-essexremovalserviceco-15024

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Excellent, 3rd move with you in 5 years. Fabulous service, great staff.

"Excellent! Many thanks."

Team:
Matt Eric

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Review 9 Feb 2016 Recommended by customer in RM12 I have known this business: 5 - 10 years business Essex Removal Service & Co https://www.referenceline.com/removers_removals_companies-in-romford-essexremovalserviceco-15024

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Amazing! Thank you for everything today!"

Team:
Dave Steve Sean Reece Fre

REPORT THIS REVIEW

Review 9 Feb 2016 Recommended by customer in CN19 My Age: 30 - 39 I'm: Female business Essex Removal Service & Co https://www.referenceline.com/removers_removals_companies-in-romford-essexremovalserviceco-15024

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Team:
Dave Steve Sean Greg

REPORT THIS REVIEW

Review 5 Feb 2016 Recommended by customer in CM1 My Age: 30 - 39 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Essex Removal Service & Co https://www.referenceline.com/removers_removals_companies-in-romford-essexremovalserviceco-15024

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Amazing service. Couldn�t have asked for more. The most relaxed and stress-free more I have ever known. All the guys worked extremely hard and took such care with all the homeware. 100% recommend!! Thank you."

Team:
Matt Reese Steve Sean Jos

REPORT THIS REVIEW

Review 21 Jan 2016 Not Recommended by customer in NR29 My Age: 30 - 39 I'm: Female My level of experience of similar services: Average I haven't used this business before business Essex Removal Service & Co https://www.referenceline.com/removers_removals_companies-in-romford-essexremovalserviceco-15024

Satisfaction Ratings


Packing & Handling	4/10
The firm took care in packing and handling our property

Collection & delivery	5/10
Our property was collected and delivered as agreed

Service	7/10
The staff were presentable punctual and polite

Value	4/10
The price represents value for money

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moving 130 miles from Greater London to Norfolk

Cost: £850

"We moved from Greater London to Norfolk which is roughly 130 miles. The guys turned up on time and were very helpful, polite and worked really hard loading up the lorry the day before the move. Packaging was great too.

Punctual service on the actual day of the move which meant we could get to our new property in good time, however, we had to wait for our keys to be released so were charged extra for the waiting time.

Unfortunately during the move the guys had a little 'run in' with our new neighbours which made it a little uncomfortable during the first couple of days being here. The guys didn't apologise to the neighbours even though it was causing distress to us and so made it worse.

Our daughter's wardrobe was broken in transit too which is a shame because it was only 6 months old. We called the office and were advised that someone will come and have a look, they did but unfortunately for us we didn't get any joy getting compensation for this even though they were insured. I was advised to go to B&Q and get the bits for it to fix it myself.

Our wardrobe had to be dismantled to get up the stairs, I believe it says in the small print that they will not dismantle furniture but we agreed that they did, however it wasn't put back together properly and so that's also broken and can't be used.

The guys were here until quite late so in the end they were putting boxes which were labelled for other rooms in the middle of the lounge. The next day my husband had to lift the heavy boxes himself to where they needed to be. He even helped to unload the lorry with them to ease the process for them.

The move cost us a lot of money and so far we have only been able to replace our daughters bedroom furniture due to the expense involved.

Based on the broken furniture, disappointment in the way the wardrobes was dealt with and that they generally didn't live up to my expectations for my big move, I wouldn't want to use them again.

"

REPORT THIS REVIEW

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